Red ghosting and fading on my NP5165'd matte 95% gamut screen.

Unless the customer purchases the Shipping Warranty for Canadian customers. This would cover shipping to and from Sager. Our Standard Warranty covers shipping back to Canadian customers.

 

If Sager sends my laptop back with another bad screen, I'm gonna return it and ask for a refund.

This is beyond lunacy and incompetence.

What the hell is wrong with AOU these days?

 

Just chiming in here after on of our customers has just reported this.

We have had our first report of this red ghosting happening on an AUO B156HW01 v7 (glossy) display. My point for posting here is that we have sold several hundred of these to our (Australian market) customers and have not had any concerns about this until now.

I am also typing on my own P150HM with 95% B156HW01 v4 and it DEFINETELY does not have any ghosting. I have just had our technician test 4 notebooks that we have just prepared and all with the B156HW01 v4 display and none of them are showing ghosting.

Anyway will monitor it and come back with any statistics on this.

The thing that questions, is that we don't buy from Sager like most resellers on here, and all of our B156HW01 v4 panels have been fine. I actually have a few hundred here that i will get tested to see if any are showing this symptom as well.

BUT The AUO B156HW01 v7 display that has just been reported as faulty was from a different supplier and not Clevo. So I still think that it has to come down to a faulty batch.

 

Sorry to butt in if this is inapplicable, but I have a quick question. I am looking to upgrade my Dv6t 720p screen to 1080p, and I was looking at the B156HW01 V.4 from ScreenInTaipei on Ebay, but LLStarks directed me here. If I get the screen independently, will I likely have the ghosting issue? If so, what other compatible 1080p screen would you recommend? would the V.3 work? it's the same as V.4 except it's 60% color gamut. Any other recommendations?

 

^^^^All of our AUO B156HW01 v7 (95% glossy) AND 95% B156HW01 v4 MATTE have been good too. This problem that some have had is rare indeed...
_

 

So you think I would probably get a good one? If I did order from ScreenInTaipei, and got a bad screen, would they refund me? Does anyone have experience with this specific issue and returns?

 

If you order from a third party, it's entirely up to their returns policy. I'd contact them for clarification

 

So, maybe I should just go with the V.3? That would still be a significant difference over what I have now (B156XW02 v.2, same as Dell XPS 15 720p screen). The V.3 is also $30 cheaper.

 

This is why I didn't opt for the 95% gamut screen. I have a 24in Dell ultrasharp I can use if I need to have that color clarity. I have heard the standard screen is quite nice as well and should be more than I need for games.

 

Go with a V0 or V1 if you're not going 95%. The V3 has gimped brightness.

 

Well, I can't find the v.1 anywhere that says 'exact, not a substitute'. If I could, I'd get it. However, since I can't, the v.3 actually has more brightness than my current screen, which I find more than adequate.

Sources:
B156XW02 V.2
B156HW01 V.3

 

Actually, I was looking at different options, and I saw the LG LP156WF1 (TL)(F1). It has apparently 300 nits brightness. Does anyone have eperience with this screen? how good quality is it?

 

I'm pretty sure the LG LP156WF1 is the same screen used in the Dell Latitude E6520 and the current HP DV6t (they stopped using the AUO screen).

I checked out a 1080p E6520 in my university's boosktore and the screen looks quite good.

 

I think I will go for that one, since it is available on Ebay from a seller closer than Taiwan. I don't really want to wait a month for ScreenInTaipei. It is also cheaper.

 

Got my machine back.

Same screen model, but no defect.

 

Ugh. I just noticed the issue on my screen and it's getting worse. Had he machine for about two weeks now...

 

So correct me if i'm wrong...a higher gamut screen is more likely to have more issues (ghosting and such) than a lower gamut screen?

Mr. Mysterious

 

This is what I get out of this discussion: Not all high gamut screens will have this issue. Out of this particular line (B156HW01), it happens to be the high gamut versions that have this issue. That's why I got a 60% gamut screen. Actually, I didn't even get an AUO screen, I got the LG LP156WF1. It should be here Wednesday.

 

I am on my second np8150 and both have done it

This one only has it down a strip of the screen, other one had it in 3 areas, but this screen has 1 dead and 1 stuck pixel and return period all gone because took sager 4 weeks to get me a replacement working laptop.

oh well, just glad after waiting months I finally have one. Got first laptop on 7/14 and it was defective, from than till now was spent part swapping only to have entire laptop die and finally get replaced.

Great laptop, reseller was great, but sager dropped the ball in my eyes. And this one came after the so called "they are checking screens closer" thing started...

 

Maybe talk to your reseller and see what they can do for you. It seems that the resellers on here tend to bend over backward to help out their customers.

 

I have, its not the reseller though, its sager.

They had trouble already getting sager to swap the laptop after the first one came defective and the replacement parts did not work. (GPU & wifi card.).

Just seems odd I am on my second one now and it yet again has ghosting down a 2" strip of the entire screen.... Are people checking the entire screen when they say they don't have the issue or just random parts?

My last screen did it in 3 areas, this one does it down one area. I wonder if people are just checking a spot saying nope, screen good not knowing its in specific areas sometimes.

 

Mine does it all over.

 

I'm too chicken to have my screen swapped out, as when I use it for normal purposes, I don't notice the ghosting. My biggest gripe is the super-narrow vertical angle of view for proper color rendition. An inch of movement makes a big difference in the colors. I do like the wide gamut colors though, which is it's saving grace, especially for doing photo work.

 

Maybe I'm just paranoid, but I think there's reddish light leakage down the left side of my screen during pure black.

 

I have the reddishness on my defective panel, on black and grey (ie steam) backgrounds...

Still waiting on my reseller to contact me re RMA.

 

Hmm it seems like this issue affects all 95% CG screens across the board from Sager. I do not know about LPC digital or Clevo barebones resellers. I just got my v4 screen a couple of days back from Sager and my reseller has already made a specific request to them to help pick out an exemplery screen. It's showing the red ghosting issue on the right half of the screen but not the left half.

Switching from any colour which contains red, such as orange to a pure black background leaves a red cloud which dissolves into the background. However, for colours such as pure green and pure blue which are 2 out of 3 primary RGB colours, switching from them to a pure black screen leaves no ghosting at all.

Calibration to bring down the reddish saturation prevalent in the screens does help a bit by desaturating the reds such that they are not so noticeable, but the ghosting is definitely still there.

I wonder how the Clevo barebones resellers manage to obtain such perfect screens with no ghosting issues. AUO provide these screens to Lenovo for their w520, Dell for their XPS15Z and Clevo. Unless the screens are cherry-picked for both Lenovo and Dell, we should be hearing of such issues from them too. It is indeed very queer.

Here are a couple of videos showcasing mine:

1. Screen Colour Cycle
2. MS Paint Trail

 

Regarding to the ghosting issue, I have at least emailed Sager 3 times for not to ship out these screens to me since it needs to be RMA through global shipment.

And this is the same reply I've received.

"We don't ship out the defective screens intentionally."

However, I am still receiving these screens. Awaiting for their system builder reply.

 

Looks like the onus really lies with Sager then. There's nothing more we can do. But it's really great when there are cool resellers like you keeping a look out for their customers as well

 

Sager has just gotten too big it seems and has let some quality slip. While in the end its Clevo's fault so same is said for them, Sager is the big main US Reseller and should have some weight to get on Clevo and be like "hey, stop sending us this trash as you make us look bad and will only cost us both money".

I mean shoot, I got two in a row like that on the screen and just give up because every exp with sager has gotten worse for me so out of fear I will just keep as is for now. I got the 3 year warranty so maybe in a year everything will be better quality again and I will try my luck, given nothing else goes wrong of course.

 

Sager don't ship out defective parts intentionally. The fact is some of the problems are very difficult to inspect and some of those don't pop up during the testing process.

 

then maybe they need to hire me to inspect their screens. I noticed the red tint on my Sager within the first 15 seconds of booting up Windows. The black areas are reddish and the white text is pink. How hard can it be to spot such a problem????????

 

Above statement is quoted from Sager e-mail reply.

In my case, my customers' ghosting are not very obvious. May I suggest you to contact your reseller.

 

This is not defective though, this is simply the screen needing calibration.

Defective is what my current glossy and last glossy screen did. Leave red trails when moving the mouse around then fade away after a moment.

Some people have it worse and switching from bright to dark leaves blobs of red for a moment, mine is not as bad but still upsetting, esp as is now second one and this one has stuck pixel and some dirt between gloss and pixel (rare but happens from factory sometime).

I am waiting for resellers word back from sager but after 2 RMAs for other issues not looking forward to a 3rd. Paid my laptop in May and got end of july, and all of august it was not used as DOA and now here I go again.

I wish my issue was just the color you mention though, would get me a calibrator online and call it a day, hah

 

Mine has ghosting, but I don't notice it during normal usage.

I have mine calibrated because I do photo work on it and the color is fine, except that the vertical viewing angle for accurate color is insanely narrow. Even with it calibrated, there's always a hint of red in the blacks. For photo work, my biggest concern is skintones (which the screen renders accurately) so I can make do, but I'm not 100% happy with the screen's negative qualities. Like I said, I'm too chicken to swap it out.

[EDITED 9/7 for clarity]

 

Argh so why are both Lenovo and Dell having no problems with their AUO screens? Lenovo's W520T/T520 has the matte while Dell's XPS15Z has the glossy. I wonder if AUO is sending Sager lower grade panels because they are small compared to the larger Lenovo and Dell corporations.

I'm using my laptop more for photo work than gaming and it's not that bothersome, but still..

 

Sager is not small, and its not Sager getting them wrong, its Clevo... The laptops (most) ship to sager with screen on them. They get separate shipments without also but for most people you are getting one that Clevo put on and Sager finished up any other needed changes.

That being said, Clevo of course is even bigger than Sager and also is intl, maybe because they made in china and screens are they figure can get away with cheaper screens, haha

Here is my second glossy screen: NP8150 gloss screen ghost - YouTube

minor ghosting in center area, seen with slow mouse movement. Whats odd is most resellers and people claim glossy screens have 0 issues... Wish I made video of last glossy screen, was way way worse. And I originally got this one on first boot up because the Sager logo would show for a moment after it was gone which made me do the white mouse on black screen test lol

 

Will you be sending that one back? I don't think I could live with that.

 

Bryanu yours already looks much better than mine. I have 2 vids of mine posted a few pages back if you want to take a look.

I wish someone from the Clevo resellers such as Mythologic, LPC-digital and LBO could chime in as I would like to know how widespread this issue is. There is a vid by Gentech PC posted on youtube to demonstrate the matte 95% screen and I can see no red ghosting at all in their sample. The screen was placed in a MSI laptop I believe.

Another problem with my 8150 is within 2 days I have already encountered to random shutdowns from playing L4D2. I initially thought it was a temperature issue as mine were a little higher since I stay near the equator where room temps are easily 29-30 degrees C but from HWinfo64, temps were only in the high 70s when the laptop shut down. I know there's a thread going on somewhere about this issue talking about mobo voltage instability and honestly I don't know what to do. I'm going to try to update my drivers first to see if it helps but that still leaves me with the screen issue, which according to my reseller Sager does not want to pay for international shipping even though its part of my reseller's warranty as stated on the website and they have deemed it an RMA case.

Its in situations like this when you really see how reliable a reseller is. Mine has been so far and I hope continues to be. Perhaps if the sudden shut down issue is solved, I could just send my screen back to Sager and have them reimburse me the cost while I purchase a replacement screen from one of the non-problematic screen resellers. What a crappy way out.

 

First all, thanks for the help here with the .mov files showing the problem(s). I ordered a 8130 for my wife who does extensive photoshop work. The unit should be ready to ship anytime. But, what I see with the submitted videos on the problem, that will drive my wife to drink and I don't need that! If the 1st uint comes in with the problem, I am going to immediately send it back for a refund.

Or, should I cancel my order now before they ship? When you pay for what is advertised, you expect, hmmmm ......perfection to a point. If it was a defective drive or video card, I can live with that. But if Sager/Clevo expect me to live with multiple defective screens until they get it right, that's something I can't tolerate!

Any advice?

 

lanajami, what I can advise you is to stick to the resellers who are claiming that there are no issues with their screens or who purchased them direct from AUO. This rules out all Sager resellers unfortunately, since the source of the problem is Sager. Get them to send you a video similar to what is done in the .mov files + screenshots of temperature benchmarks to show that there is nothing wrong with the laptop before it is shipped to you.

This should save both parties a great deal of headaches as the reseller has proof that the laptop is working as per normal before shipping while the customer is at ease to know that he will not be receiving a dud.

I really would stay off Sager for now with regards to the 95% CG screens. They are still fine if you purchase laptops with the non-upgraded screens but that's not your case. The chassis of the p150/151 series is outstanding if built right and according to expectations.

 

Hmm, Clevo/Sager QC falls apart in this case especially when my reseller requested to them in 3 separate instances to ship a non-ghosting screen. I can only imagine how difficult it is for international resellers when Sager plays them out which is why I shall give mine lots of support. Very disappointing on my end as a consumer as well.

Thanks for the clarification Justin, so to surmise, am I right in saying that regardless of reseller, all US seller on the boards are at some risk of getting a defective screen since all barebones still originate from Clevo?

 

A thought on this ... as I have the issue and will be requesting a RMA as soon as I'm back home in Canada (two weeks) but I ordered my laptop without an OS. Does this play a factor in the quality control? Are they unable, or do they not verify the screens as they would have to install a drive, boot or install an OS to verify the issue?

Just curious...

Also will the screen replacement affect the skin I have installed on the backside?

 

The ghosting appears in different areas for individual screens. Mine occurs on the entire left hand side of the screen. Therefore during the initial boot, I see a red colored ghost of the GER part of the "SAGER" boot up logo.

Had the affected area been a small area at the extreme corners of the screen, I doubt that anyone would have realised it as there's just no way to find out without opening a program such as MS Paint and trailing the mouse around.

 

It doesn't matter if you get it without an OS, your resellers will still be testing the machine to be sure that it works as intended before shipping it out. It just wouldn't make sense to ship an untested machine- that would make for unhappy customers and higher returns.

For the skin, it depends on how they do the swap. If they just replace the whole laptop lid with a new one, you'd lose it. If they actually swap the screen itself instead of the lid, it won't affect it. Check with them on how they handle that though.

 

Any word if the supply-side has taken care of this issue? I am about to purchase a Sager/Clevo with the 95% gamut screen, but have been holding off because of this ghosting issue.

 

Hi, we inspect all of our screens before shipping, so we guarantee that customers won't receive a 95% screen with any red ghosting.

 

We also screen all of our screens for this issue too, and we've also found that calibration also helps mitigate the issue also.

 

As was reported a month ago, with Sager units....

_

 

Wow ... should have bought mine from you guys ... Malibal and Myth ... moved to the top of my list for my next laptop purchase.

 

This phenomenon seems to exist for the glossy V.7 screens as well,

I seem to have the same ghosting effect on black background.

Is this something I can send in for repair for?