Red ghosting and fading on my NP5165'd matte 95% gamut screen.

Yes, if you're still under warranty- it's worth contacting your reseller about it as it's something that would be considered a defect. Now that it's a known problem, it's being checked for on all shipping machines.

 

Malibal, may I know how strict you are with the ghosting effect screening ie. would slight ghosting be considered a defect to you or still within tolerances?

 

My September laptop still came with super obvious ghosting. I can get a red afterimage of pop up windows simply by alt-tabbing from a black background.

Sager's answer to my reseller? "We do not intentionally ship out defective screens on purpose".

They did agree to RMA my case though. But that would mean downtime and possibly other monetary costs. Does not mean I will get a better screen next time round either.

Hurhur.

 

Mine arrived in August ... Absolutely horrible ghosting. The mouse pointer having a red trail is probably the most annoying.

 

My reseller illeGear gave me the equivalent of a middle finger when I asked for a refund. Now what?

 

Have you PM'ed their REP here? Have you contacted Sager directly?

 

I am in direct contact with their rep, they wanted a 30% admin and restocking fee for something they failed to deliever as promised in the first place. No way am I paying that since from the very start, I had already requested them to ensure that I do not receive any defective screen.

They could have told me that there is no guarantee from Sager, and the fault would have been mine if I decided to go ahead with my purchase.

I do understand their predicament, I am not mad at them because Sager shipped a lemon, but it was because they had misled me into making a purchase with a quality that they had no control over.

That is in stark contrast with Malibal and their customer-oriented policy - brand new laptop with expedited shipping if first laptop is defective. A couple hundreds cheaper too, even with shipping factored in.

 

I would recommend contacting support and they can set up a RMA for you to have this fixed. This is not normal and is caught in the QA/Testing process before shipment.

 

Yup ... will be doing so ... you guys will be getting a message from me on September 23rd when I'm back in Canada!

 

Sounds great just let us know and we will get this taken care of for you.

EDIT

A update from Sager Engineering FYI

 

Dear yhchong,

Sorry of hearing that.

Your laptop was sold under Midern Computer Inc. trade name, not illeGear. illeGear is a reseller of Sager notebook computer, not the system builder.

Every notebook computer sold under Sager trade name must comply with their warranty terms and condition and refund policy.

We only hold responsibility to repair/ exchange new or refurbished part into your system. If you want to ask for a refund from us, we charge 30% restocking fee, provided that we are able to repair/exchange the part within reasonable time frame but you insist on refund. This condition had been agreed during your check-out process, without agreeing this condition, your order cannot be placed.

Alternatively, we advise you to initiate a refund with the manufacturer - Sager directly, I believe they are glad to refund 100% of the price excluding international shipping charges, dead pixel insurance, shipping insurance premium and opened software. Since you suddenly changed your mind from repair/exchange to refund, please act immediately in order to process this refund.

Thanks

illeGear Customer Service and Support
Carina

 

Carina - You don't sound genuinely sorry.

What you're telling me with your reasoning is that if I bought an expired can of Coke from the local grocery for example, I have to seek redress from the Coca-Cola company instead of the grocery store since the grocery store does not manufacture coke. It's so clear you're not taking full responsibility of the situation isn't it? What's the point of being a reseller then?

So you (illeGear) lied to me by saying that you will get me a non-ghosting screen in the first place. This was my condition for purchase - I made the purchase only after I clarified this with you on two separate occasions and was assured that it would be fine. What has this got to do with your policy? I am not even bound by it since it is a breach of sales contract - the quality of the goods you promised to deliever and the quality of the goods I received are not the same in the first place. And yet you ALWAYS ignore this part of the emails that I have been wasting time sending to you.

Do you understand what I am so mad about? You should have told me truthfully from the start that you aren't 100% sure you would be able to get a good screen from Sager, instead of making empty promises then search for a solution later on.

For the replacement screen that you would like to purchase for me. Oh that SURE it a nice gesture. I had to source it out from Jack of LBO in the first place on my own accord then propose to you and negotiate terms with you, before you would even include it under your own warranty. In fact, I had to buy it by myself in the first place and install it myself, before some negotiation and you finally agreed to warrant it as your own screen as a last resort. Says a lot huh?

What is a reasonable time frame for repair? Give me solid figures. Anyway under your policy, I can simply RMA the laptop as many times as possible with Sager until I get a non-ghosting screen since you are unable to simply just "repair" an LCD screen. That is part of your warranty isn't it, as stated on your website. International shipping paid for by you as well.

Why I changed my mind from repair to refund? I no longer want to drag the case, and I was trying to avoid the situation whereby you purchase a new screen with all good intentions, it unfortunately comes as a dud yet again, and then you simply shrug it off as "we've done our best, you've just gotta live with it" scenario. And then we go through the whole cycle of emails flying back and forth again.

Seriously though, what you could have done to have kept me as a customer:
1. Really, really make sure that the customer gets what is promised.
2. If that goes wrong, at least apologise for the dud screen and be sincere about it. I understand that Sager has misses in QC even after 3 different reminders, but really, that's fine.
3. Be proactive in rectifying the situation.
4. Don't make the customer lose out at his expense. I'm referring to how you initially would not want to warranty a 3rd party replacement screen, nor offer a promising RMA with Sager for a good screen and therefore I would have been left stranded if the replacement was problematic too.

Let's solve this once and for all. Would you send me a new non-defective replacement screen, (from anyone it doesn't matter), take full responsibility of it to ensure that it is perfectly fine, and either replace it under your own labour or furnish me with the required installation tools, treat it as part of the original warranty, as though I have received the laptop in whole from Sager and working perfectly fine according to standards in the first place?

If you are unable to do the above, may I then request a full refund as we have exhausted our options?

 

Dear yhchong,

After examining your previous e-mails with the sales person, we can understand the sales person had done his right job. He said "1. I already forwarded your request to Sager to have them pick a good screen. 2. Sager was well aware of the screen issue and added extra QC on the screen before shipping out." These emails were existed and your request had been send over Sager. We didn't lie to you by promising the screen was 100% problem free, we had never said about that. If you think we'd misled you or we didn't make a clear clarification that we weren't 100% confirm, we apologize for that.

When the red ghosting problem first occurred, we said we could help you to send for RMA at our own international shipping cost. We've initiated a conversation with you about the screen problem. After you expressed your worry about the Sager replacement screen quality, we have no choice but to help you to ask for a screen refund from Sager. In the case you wanted to buy your own screen from LBO, that's definitely out of our capacity to warrant the screen quality. In this situation, we treat as refund of screen but not replacement.

Yes we can help you to RMA a screen with Sager at our own international shipping cost, no matter how many times. That's what we had proposed initially.

Please send over our office, we will check the replacement screen very completely.


Thanks.

illeGear
Carina

 

Red ghosting on AUO B156HW01 V.7 Screen - YouTube

In case anyone wants additional videos,

this is quite minor compared to the first post vid, but it definitely is something and happens in between games which are too quick for me to catch.

 

Yup ... mine does that ... along with a whole host of other issues on any dark background.

-----

Also with regards to yhchong's posts ... it appears that illegear is being more than reasonable with regards to your issues. Yes it sucks that you got a laptop with a messed up screen. I know what it feels like, as I have the same issue.

It appears they did their best to check it, but things happen. They are willing to replace the screen under warranty and PAY for shipping!

I wish I had that option, but I have to pay shipping to get mine fixed. All you will be out is the time it takes to repair it. It sucks no doubt, since it is brand new but I would rather deal with the wait and get what you paid for.

At least that is how I read their response.

 

We know this is really strange and unreasonable for asking customer to pay for international shipping charges even if the laptop is coming defective.

 

Alright Carina, that is reasonable. I accept your apology. I do still worry about Sager's QC check on the screens, because there are users here who have RMA-ed their laptops before but still get defective screens even on their replacements. But I trust you will set things right within a reasonable amount of time

 

Dear yhchong,

Please check your hotmail. Our support team have proposed two options to get your screen fixed. Please decide and reply.

Thanks.

-Carina

 

So, is anyone still having this issue or recently RMA'd their screen?

I'm about to go through it again and I'm curious to see if the issue is resolved.

I'm still convinced the the red ghosting/tintint is an inherent problem of the V4 and V7.

http://forum.notebookreview.com/sager-clevo/645061-comparison-between-glossy-matte-screens.html

 

I would like to know this as well. Is this still a reoccurring problem?

 

I haven't seen this thread pop up any more nor have I seen any new threads with screen problems so I'm guessing the problem has been fixed.

 

I'm still unsure whether I need another high-gamut screen if I don't even need it.

Am I going to hate myself if I go back to 60% gamut?

 

I have a W150HR that I got in September 2011 with a 15.6" 1920*1080 95% matte screen. No problems at all with the screen to date.

 

Good to hear.

 

You'll only hate yourself if you see the 95% screen. Its one of those things you wont know what you're missing out on. The 60% are fine, but the 95% are just beautiful

 

I'm kind of curious, why are the 15" 95% screens so much cheaper than the 17" 90% ones? Is it a combination of volume and slightly less real estate? Do they have the same manufacturer?

 

Hi guys,

My P150HM (purchased in March 2011) is experiencing red ghosting. I had not noticed it before, it may have cropped up over time, and is only on one side of the screen.

Could it be possible that this issue is in some way caused by pressure to the panel?

I've read through this thread but I have been unable to find a solution to the problem. Does one exist, or is it simply a matter of a faulty panel needing to be replaced?

Thank you for your help

 

I dunno, I got the 95% when I ordered the NP8130 but returned it due to the bad red ghosting and decided to keep my HP DV6z for $500 less

95% is nice, but I have to admit the stock matte is phenomenal compared with other screens that are offered on other 15" notebooks.

 

As it got "worse" over time as you mention yourself.

A calibration should fix it.. not sure though as I don't know how bad it is

 

Thanks for the info jaug1337,

I'm not too sure what you mean by "calibration" could you please elaboratE?

Thank you for your help