*** Official Clevo P65xHS(-G), P65xHPx(-G) / Sager NP8155, NP8156, NP8157 Owner's Lounge ***

Well. It looks like this might be a real problem now. I know that Vulkan 1.2 should be available for a gtx 1070 mobile, at least looking up its spec online. But mine doesn't have it. This is all SIMILAR to the GPU-Z result one posted in the thread linked by username Legoboy0215 above.
The thread also mentioned the exact issue I've been having: namely that I cannot update display driver aside from the ones directly from Clevo, and I get black screen after installing integrated graphics.
I tried contacting Obsidian-PC about this, hopefully they'll get back to me.

 

Hey, Legoboy0215.
I haven't been able to fix my issue but I followed your link to another thread here in NBR forum where some users have experienced the same issues; namely inability to update drivers and integrated gpu giving black screens.

The good news is that there is a good possibility that my gpu and my igpu may still be intact (mostly). The bad news is that it may be a monitor problem. Another good news is that it probably be fixed without having to tear down the laptop and do any fixing. They have an instruction out for a possible fix but I just don't know how to proceed. I'm still stuck in the first steps of the guide, because my laptop gives me a much different output from the one in the instruction.

I'm trying to contact the users or experts on that thread to help me navigate this issue that you and I both have.

Cheers, I hope you read this. I want you to know I still am curious about this.

 

Hey tehwatever, I have super good news! I managed to fix the problem by following the steps described in the thread. I'll compile the things I had to do and post the steps here soon (in 24 hours). Thank you so much man, without you I wouldn't have bothered with the EDID stuff - I thought it had nothing to do with this problem!!! I hope I can aid you in fixing your GPU drivers as well.

 

First off, @tehwatever I want to apologize and thank you for the good laugh that I got at your expense. What's a sanity check? How do I check for it? Perfect responses! I needed that today.

Anyhow I've got the P650HS-G form EVOC at the house. Haven't noticed any problems like you are describing. Sometimes the display doesn't come in when I start or wake the computer, but I believe that is related to MS Hybrid GPU thing. I'm going to set it to run solely on discreet GPU and see if it continues.

I'm almost positive that I'm running newer drivers, but I don't know what version of Windows 10 I'm on. I'll check when I'm at the house later and let you know to compare. IIRC I gave up on using driver updates from EVOC and go straight to the component manufacturer.

 

So here are the detailed steps I took to fix this problem. It is mostly a mash-up of all the other guides.

1. Getting Ubuntu: For me, the lubuntu distribution @t456 uploaded here didn't boot for me for some odd reason, which is why I opted to just install the tools needed by myself on a Ubuntu Live distribution. You can create a bootable Ubuntu Live USB (with ~1 GB persistence if possible, so you don't have to reinstall the tools after a reboot) by following this guide, which uses Rufus .

2. Before booting Ubuntu: Before actually booting into Ubuntu, you should make sure you have an external display attached. Also, turn on MSHybrid mode as @Agil1ty mentions here. However, I did NOT turn off UEFI — if you followed the official Ubuntu guide, you shouldn't need to! I actually accidentally did and my laptop just decided to not show anything on the internal display (there was backlight though). If this somehow happens to you, you can reset the BIOS settings by holding Fn + D for a long enough time while powering on your laptop. Eventually, you should get a dialog asking for a confirmation of some sort.

3. Booting Ubuntu: What I like to do is to spam the F2 key until I get into the BIOS, then go to the last tab and select a temporary boot override, which would be the USB. This will take you to the GRUB screen. Choose "Ubuntu," which would start booting Ubuntu, most likely on your external display. Once you make it in, your internal display is probably dark, so you can make your external display the primary display by right clicking the empty desktop and going into the Ubuntu settings. Make sure to connect to a wireless/wired network as well so you can access the Internet .

Note: I actually booted with the kernal parameter "acpi_enforce_resources=lax", since I had a problem with i2cdetect -l only listing a SMBus and no i2c adapters. However, I believe this isn't needed, and was caused by me not using an external display to fix the internal display (I booted in with the internal display by using the safe graphics boot selection). Left this here just in case it really was needed.

4. Installing the tools: Again, @Agil1ty's post here works fine. You should verify that these repositories are added by running these commands line-by-line (you can open the terminal by right clicking the desktop and clicking "Open in Terminal"):

Code:

$ sudo add-apt-repository main
$ sudo add-apt-repository universe
$ sudo add-apt-repository restricted
$ sudo add-apt-repository multiverse

Then, to actually fetch the package information, you should run:

Code:

$ sudo apt update

Now, to properly install all needed packages, run this:

Code:

$ sudo apt install lm-sensors i2c-tools read-edid

The rest of the EDID-related scripts can either be downloaded the attachment in this post, or you can download it through the command line:

Code:

$ wget https://pastebin.com/raw/5GZyku9p -O write-edid.sh
$ wget https://raw.githubusercontent.com/bulletmark/edid-rw/master/edid-rw -O edid-rw

To make them executable, you do:

Code:

$ chmod +x write-edid.sh
$ chmod +x edid-rw

5. Using the tools: Now that everything is all set up, you can follow the "Instructions (unabridged)" over here. You can get the correct EDID .bin files over at this post. My P650HP6-G has a LGD046F, which I knew by looking at the registry keys under

Code:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers

in Windows — match the key/folder names with the PNP IDs listed in the spoiler of the last linked post where you get the EDID .bins. (Note that I actually didn't use a .bin from this list — I grabbed the one called screenedid.bin from the EDID.zip attached in this post. I was confident in using @Agil1ty's since they had the exact same laptop model as mine). This covers the first 4 steps, so start from 05. When you reach 09, where you try and look for the I2C bus corresponding to the corrupted EDID, I found it easier to use the get-edid tool like so:

Code:

$ sudo get-edid

My output was similar to this with no external display attached (I currently don't have one available with me while I'm writing this). Since you would have an external monitor alongside the broken internal one, you should have 2 buses with EDIDs.

Code:

This is read-edid version 3.0.2. Prepare for some fun.
Attempting to use i2c interface
Problem requesting slave address: Device or resource busy
No EDID on bus 1
No EDID on bus 2
No EDID on bus 3
No EDID on bus 4
No EDID on bus 5
No EDID on bus 6
No EDID on bus 7
No EDID on bus 8
No EDID on bus 9
No EDID on bus 10
No EDID on bus 11
No EDID on bus 12
No EDID on bus 13
No EDID on bus 14
No EDID on bus 15
No EDID on bus 16
No EDID on bus 17
No EDID on bus 18
No EDID on bus 19
1 potential busses found: 20
256-byte EDID successfully retrieved from i2c bus 20
<Random-looking ASCII characters here>

Looks like i2c was successful. Have a good day.

Follow 09 in @t456's guide to confirm that the bus indeed contains a corrupted EDID. For me, my external display EDID was on bus 10 (not shown in the previous output as mentioned), while my internal display EDID was on bus 20. I ran

Code:

$ sudo i2cdump -r 0-127 10 0x50 > bus10edid.txt

and

Code:

$ sudo i2cdump -r 0-127 20 0x50 > bus20edid.txt

and formatted the data in the dumps as instructed in the guide (strip row & column ID, delete the ASCII characters on the right). My external display EDID had a valid checksum as shown by the web-based EDID reader, while the internal display clearly didn't. This is how I made sure bus 20 was the bus I wanted to write the proper EDID to. You can verify that you found the right bus like so (step 11 in the guide):

Code:

$ sudo ./edid-rw YOUR_BUS_ID | edid-decode

Once you made sure that the bus ID is correct, you can write your EDID .bin to the bus like so:

Code:

$ sudo ./write-edid.sh YOUR_BUS_ID THE_EDID_FILE.bin

For example, I did:

Code:

$ sudo ./write-edid.sh 20 screenedid.bin

To verify that it worked, you can i2cdump the exact same port, format it again, then put it through the EDID reader website. You should get a valid checksum.

6. The real test: Install the latest Nvidia driver in Windows. If it doesn't freeze and GPU-Z shows that Vulkan is available, you fixed it .

I know this was a very long post, but hopefully it helps! Feel free to ask any questions . My theory is that the root cause of the EDID corruption is either HDMI hotplugging, Windows Updates, or Nvidia drivers, so watch out for those in the future.

Cheer,
Legoboy.

 

Hi Lego, thanks for adding your steps. Happy that I somehow helped in fixing your laptop. It took me weeks to fix it (before I found these posts).

@tehwatever I hope you can fix yours too with these instructions.

 

I apologize for the delay and don't know if this will help any, but mine is running in Windows 10 Pro 1909 and a later version of the NVidia driver. GPU-Z result attached I hope. I'm also not running the MS Hybrid GPU, just discreet. I was having issues with black screen on start-up and wake-up with the hybrid so I disabled it, seems like I may have had to do that to update GPU drivers anyway, but its been a while.

 

What HDMi and mini displayversion is in p650hp6-g
Can we run max 1440p (2560x1440) at 144 Hz ?
What is maximum refresh rate in DP Displayport in this laptop at (2560x1440)

 

Officially 1.4a for HDMI, the display port will do 1440p 144Hz IIRC.

 

Thanks. It looks like p650hp6-g have displayport DP 1.3 . I can run with 4k 3840x2160 70 Hz on one monitor and on second 1440P 2560x1440 with up to 240 Hz but no HDR. Cable Delock mini DisplayPort 2.0m 8K https://en.wikipedia.org/wiki/DisplayPort https://en.wikipedia.org/wiki/HDMI

Guys any news about install Geforce drivers so there is no blackscreen anymore ?



@Meaker@Sager what laptop You sugest for current time so i can run games with rtx 3070/3080 and compatibilite ram/hdd from current laptop , CORSAIR Vengeance (2x16GB) DDR4 2400MHz CL16 / NVMe + SSD.

 

Pretty much any laptop would, the ram is a bit on the slow side but should work just fine.

 

Hi!

I'm having a bit trouble with my P651HS.

When I plug in a second monitor while I'm in discrete mode, I get some error from the ACPI.sys+0x28b90 and it maxes out one core. I have had this issue for a while when using HDMI connection for the second monitor, I was then able to remove the error by restarting the system. But now I have to use a display port and it appears every time and I cannot use the second monitor without the acpi.sys process maxing out one core.

This does not happen in discrete mode without a second monitor.
This does not happen in mshybrid with a second monitor.
This happens occasionally with a second monitor plugged in by hdmi.



Things I have done:
Reinstalled most drivers.

Things I havent done:
Reformatted the system.
Flashed a new and update bios.

This is reproducible only by plugging in a second monitor. It does not go away if I unplug the monitor, but does if I unplug and restart the PC.

I have tried to search my sanity away for a solution but I can't seem to find any, if any of you have some ideas it is very much appreciated.

 

So this is going to be down to the Nvidia drivers then. I'd focus your searches on there, here is a hit I got:

https://answers.microsoft.com/en-us...s/538c2dd5-3117-4100-900d-5715618f4c34?page=7

 

Well, I tried reinstalling all video drivers, then doing a clean reinstall of windows. Problem still there.

Then I finally managed to find some proper bios and EC updates for my motherboard and voila, it works. No more acpi.sys hogging a core!

 

Hi guys, just wondering if anyone could send me the latest BIOS and EC Firmware for my P65xHP6-g? Plus, I have the EDID issue on my screen so if anyone was to FaceTime or Skype me and talk me through the repair process I'd be eternally grateful. Cheers Lads and Ladies!

 

Hello everyone.
Is this the right place to ask for help with P651RE6 ?

My laptop stopped working from the battery. It's fully charged now, but when I unplug the power, it immediately shuts down.
I have previously had P170SM and had similar issue there. The bios update resolved it.
Anyone can help with the good BIOS version for P651RE6 ?

I could not find the thread for specifically P651RE6 owners, so sorry if this post is not where it's supposed to be

 

Is the machine able to start on battery?

 

Hey all!
Been a while. Hope everyone has been well.
I have the PS650HS-G (PowerSpec 1510.)
Finally got back around in trying to fix my NVIDIA card. I've been having an issue where, in discrete mode, there are dots on my screen and I can't game. Actually, they look like tiny = signs. It hasn't been working since Windows did a patch update in June 2019 and changed to DCH drivers from Legacy.
My bf thinks I killed my card by switching between MSHybrid and Discrete often in Clevo Control Center. I don't see why that would've done it. Supposed to be able to switch, right? We opened up my laptop, but we didn't see any burn marks. However, one of my screws is stripped so we couldn't take off the fan, etc. to actually look at it in detail.
Back in 2019, I uninstalled my NVIDIA drivers with DDU and removed GeForce Experience per a different forum's recommendation, but couldn't get GeForce Experience to reinstall and work. NVIDIA Control Panel wouldn't work after the uninstall either. I clean installed drivers manually, but they wouldn't install completely. So, I gave up for the time being.
This week, I tried to install new drivers and got error nvlddmkm.sys I read in a help forum that I should uninstall all NVIDIA stuff and delete C:\Program Files\Nvidia
I did that, but I didn't know if I should delete the NVIDIA file under C:\drivers\video\Nvidia. I downloaded the drivers from PowerSpec and plan to install those. Any other suggestions welcome.
Thanks for the help!

 

Switching has no impact on dGPU life.

Can you do an image backup a test a clean install?

 

How would I do that? ^^;

 

Also, any suggestions on how to remove a stripped screw?

 

no, it stays off and does not even blink if no power adapter is connected.
I know for a fact that the battery is charged.

I really think I need a BIOS for P651RE - that is the last hope, as it helped me with the similar situation with P170SM

 

is it Philips head or flat head ?

 

there is a great one I reccently discovered, called HWiNFO64 , gived HW info and can monitor all your available sensors. It's sooo nice, love it!

 

Guys what model cases are compatibilty with P650HP6-G . Is this one will work ? https://allegro.pl/oferta/obudowa-gorna-palmrest-clevo-p65-10821117109 Need buy/replace bottom and top case -

 

How do you intend to flash it?

 

Use an image backup tool of your choosing and then re-install windows as a fresh install with media downloaded from microsoft.

 

There is no way to flash it using the power adapter ?

 

Sorry I missed the if, yeah if you have the power adaptor. There is the bios thread.

 

this is the thing, I searched days and nights and could not find the bios for my particular model
P651RE6-G

 

You could reach out to the original reseller or a local one for a file.

 

bought it used from a private person in Stockholm.. does this mean there is no hope for me ?

 

Or reach out to a local reseller.

 

Posting here, hoping that someone might be able to advise.

My NP8157 / P650HS-G has been occasionally doing a hard shutdown, black screen, no warning. This has been happening more often recently, and over the last few weeks, the laptop sometimes does not immediately reboot. When I push the power button, it will power on for a few seconds, then stop.

The last time this happened, it only fully rebooted after I plugged in the laptop (i.e. no longer running on battery). I did reseat the battery, and everything looks tight. The battery also holds a charge, still up to about 1.75-2 hours, so I don't think it's a battery issue.

Reading through others who have described similar issues, I discovered that the system remains fairly stable as long as I don't plug into an external monitor.

Some have found that flashing the BIOS has resolved their issue, and I'm considering doing the same. I'm also wondering if drivers might be playing a part. Obsidian Laptop Tools shows my drivers as below (current / latest).

• Chipset: None Detected / 1.0.4
• Intel ME: 11.6.0.1026 / 1931.14.0.1323
• Card Reader: 10.0.14393.21292 / 10.0.18363.21327
• LAN: 10.10.714.2016 / 10.42.526.2020
• Audio: 6.0.1.8004 / 6.0.1.8591
• Touchpad: 19.5.32.61 / 19.5.32.68
• Fingerprint: 3.5.4.0 / 3.5.4.0
• Airplane: 1.4.0.3 / 1.4.0.8
• NVIDIA VGA: 30.0.14.7239 / 27.21.14.5206
• Intel VGA: None Detected / 27.20.100.8673
• Intel Rapid Storage 16.7.0.1009 / 17.7.0.1006

So, I'm wondering:

1) Should I install a chipset driver? Are there other drivers that are recommended to update or install?

2) I've never flashed my BIOS. I looked into this before, but decided not to update the BIOS based on what I'd read. I'm wondering whether flashing the BIOS would be advisable at this point. MSInfo shows my BIOS as below.

• BIOS Version/Date: American Megatrends Inc. 1.05.02aRLS2 01/12/2017, 1/12/2017
• SMBIOS Version: 3.0

 

Looks like you have my laptop. I love my laptop, but it's been driver hell for a long time. Mine is 4.5+ years old.

My first suggestion is to get a temp monitor app - make sure it's not over heating. Low hanging fruit thing. I got into an issue with my laptop doing this when I was gaming. Poof off. To back off the temperature, support had me slow down the clock speed. The fact that sometimes it won't immediately come back on makes me curious about your temps.

You've already sanity checked the battery. If your laptop is as old as mine, I might take a harder look at the battery, as the time and power remaining are notoriously inaccurate.

If temps are fine, you might want to pop open your unit and see if there is a mechanical issue with the external video connector. I have a mini-DP and an HDMI. Which one are you using? Maybe change cables?

Drivers: so we both own Clevos, and I'm looking hard at the next thing from Eluktronics - Prometheus XVI. Pretty sure its Tongfang. My only hesitation is driver support. Until I got Obsidian Updater, Windows updates were all from hell. Microsoft is populated by a bunk of clowns. Clevo is just unresponsive. It's necessary to have local support.

I'd stick with what Obsidian says. I was ready to sell the laptop 3 years ago until I found the Updater. I have no idea why a BIOS update would help in this area. I tend to shun them.

 

"Driver hell." Oh, yes. I feel like it's a delicate balance and every Windows update (which I delay as long as possible) is a grab bag of monkey business.

Yes, temps were the first thing I checked as I've seen similar behavior in the past with older Clevos. I thought it might actually be a fan issue causing high temps. Turns out that wasn't the case then, and I've been actively monitoring temps for the past week using HWiNFO — mostly in the 40s, I don't think I've seen anything in the 60s yet. When I reseated the battery, I also ran some fan tests and everything's spinning as expected.

I started pricing replacement batteries, but vendors are either unreviewed or dubious. I may reach out to my original vendor, though my purchase was in early 2017.

Re: external monitor, I have two setups: one HDMI and one mini-DP. That might be something to consider, trying to connect to only one kind of monitor to see if one destabilizes the system vs. the other. If I can narrow it down, I'll try swapping out the cables. That's a good suggestion, thanks.

I had a bad experience updating a driver using the Updater, and I haven't done it since. I think it was an Nvidia update, and those have admittedly been very hit or miss (mostly miss). I'm thinking of installing the chipset driver and Intel RST. I don't think they're contributing to the issue, but if they add any kind of stability, that's a bonus. Have you had any negative experiences updating those drivers?

Edit: I only looked at BIOS as this seemed to resolve the issue for a few other users. I've never done it and really want to avoid if possible. If it's between that and a new purchase, I may as well try it first. But, that's a way off.

I've only just started looking at a replacement rig, and I only do research when I start thinking of a new purchase. That just means that I have no idea what's recent and good. So, I also appreciate the nod toward the Prometheus as a starting point.

 

Driver updates - the Obsidian s/w was excellent keeping Windows at bay. Just make sure to turn off "Let Windows update drivers." Microsoft is a bunch of clowns.

Temps are lower than mine. That's not it.

Cables / connectors - if you open up your unit, plug in the display connectors and gently wiggle - see if you see connector issues on the motherboard. I've seen my kids bang the crap out of laptops, and I've never done it, but it happens. I can see losing video but not shutting the unit down.

Batteries - off you go to Eluktronics.com. They have them, and they are squared away.

Drivers - Nvidea - you don't need those updates. 95% of NVidea updates are new game BS. You might need that, but it's mostly garbage. The biggest issues for Clevo - keyboard driver and touchpad. If you wander out to eluktronics, they have a full set of drivers that have been very stable for me.

System updates - I really need another year or two. The beauty of the HP650 is that it is NOT thin. I have slots for two NVMe drives plus two 2.5" drives. This is my development and occasional gaming platform. I'm in the process (many years) of moving everything to VMs. VMs tend to use generic drivers and just don't push the envelope. I've never seen a VM blue screen me. For the Prometheus, my biggest concern is driver support (now that Obsidian Updater is gone).

Me? My unit has been crashing at really bad times - BSODs with a variety of RAM errors. I've swapped out all of the ram, so I'm hoping we're back to stable.

 

fml. UNEXPECTED_KERNEL_MODE_TRAP.

Some time ago, the business owner of Obsidian wrote in explaining why he was discontinuing Updater. Does anyone know where that post is off the top of their head? Most of the time, this BSOD crap on Clevo's is almost all driver related.

 

I don't think it's a video issue as the display is fine. I can check those the next time I open the case.

Thanks for the Eluktronics tip. I'll head there if I end up grabbing a new battery.

Yes, I've disabled Windows update drivers via the OS and a third party program. I figured the Nvidia was unnecessary, but I wanted to eliminate that possibility. I always install without GE, which helps eliminate some of the bloat. The touchpad drivers have given me endless BSOD. I don't recall what I did to address that, but I haven't had a BSOD from the touchpad in awhile.

And yes — drives! I can't find anything being sold (I only looked at under $2K) with more than three slots / bays. The newer Clevo and Acer Predator both have 2 x PCIe M.2 slots + 1 x 2.5" HDD bay. I'm running on four drives now, so I'd have to consolidate two. I'd likely get rid of the dedicated OS and combine that with one of the smaller storage drives.

Sorry to hear about the RAM issues. I downloaded memtest86 as I'd intended to test for errors., but the system seems to have stabilized.

Re: Updater, I just opened it yesterday and it ran a software update FWIW.

 

It was a huge project basically and a bit much for their scope of resources.

 

To what post do you refer? I know he/they/someone from Obsidian posted somewhere in this site an explanation. You would not happen to know the username would you?

I completely understand why they stopped development, but there were some comments he made that would prove useful to me at the moment. At the moment, 21H1 has crapped all over my drivers, and somehow the Obsidian software (which worked superbly) keeps getting corrupted.

I'll wander over to their website to see if I get any response.

 

There is dedicated thread for them in the regular section. It should just come up in Google, that's the only way I'll find it.

 

I'm continuing to troubleshoot my NP8157 shutdowns. It went into the shop, but their hardware person and electrician couldn't find any issues. They suspect it might be a failing CPU / GPU only because they can't see any other issues. So, just eliminating any last straws that might be causing this.

HTWingNut's review states: A drive cage that can support two 7mm height or a single 9.5mm height 2.5" SATA III hard drive or SSD can be removed with a few screws. There are also two M.2 slots for support of 42mm, 60mm, or 80mm length drives with SATA III, or a single 4x PCIe NVMe drive.

I currently have four drives:

• 2 x 2.5" SATA III
• 1 x SSD SATA III 6Gb/s M.2 2280
• 1 x SSD M.2 80mm PCIe NVMe 3.0 x4

According to the review, it sounds like maybe I shouldn't mix the SATA III and PCIe NVMe SSDs, though I can currently access all drives. Does anyone know whether this might contribute to power issues (or anything else)?

Edit: @MSI_Lover actually noted that same setup: http://forum.notebookreview.com/thr...view-by-htwingnut.801138/page-7#post-10472459

Still curious if this might be messing with the power somehow.

Edit 2: Also, see @XMG response below. Could there be a channel conflict even though all drives appear and are usable? http://forum.notebookreview.com/thr...57-owners-lounge.801201/page-17#post-10468347

Intel HM170 chipset supports 4x SATA, these HSIOs equate to SATA #0, 1, 2 and 3.

SATA 2 and 3 are used by the HDDs.

The other two SATA channels are assigned to the two M.2 ports (one to each of course)

Two of the four PCIe HSIOs overlap the two SATA channels which are assigned to the two M.2 slots.

When you install a PCIe x4 drive into M.2 slot 1, these two overlapped HSIOs switch from SATA #0 and 1 to PCIe 9 and 10 - this switching does exactly that, it doesn't only disable SATA #0 but also SATA #1 which is why it's then not possible to run a SATA M.2 in the second slot if you have PCIe x4 in the first M.2 slot.

If Clevo let me share their diagram I will update this post, but I hope the above text explains it clearly enough.

 

You could try an unpopulate the SATA drive or NVME and see what happens.

 

Hi experts! I've posted in the Accessories section, but I'm posting here too. Thanks in advance for all the help!

I have an Eluktronics P650HP6-G (Sager 8156) running Windows 10 Home (21H2) and I'm trying to make a JBL Quantum 100 headset work using a splitter similar to this model. I've tested it on another laptop with the same headset an it works just fine, but this other system only has 2 dedicated jacks, headphone and microphone, while my laptop has 3 audio jacks:
- a 2-in-audio jack (headphone / S/PDIF-out jack)
- a microphone jack
- a line-out jack

What happens: when I connect the headset to the adapter and it to the correct jacks (headphone and microphone), the mic doesn't work and the sound comes out through the laptop speakers. If I connect it only to the headphone jack, with or without the adapter, it works but not the mic. If I connect only to the mic jack, nothing works. I've tested the same adapter using a Logitech H151 and the same thing happens.

Edit: My old headset has 2 dedicated connectors, so both mic and headphone jacks are working.

Does anyone have suggestions or ideas how to solve this or why this happens? Am I missing any configuration?

 

They are separate outputs, you will need a converter if you need a single jack.

https://www.amazon.co.uk/Convertors...ocphy=1007033&hvtargid=pla-350462951953&psc=1

 

So there's a difference between this and the one a I have... I searched a lot and only found splitters or adapters, couldn't find a converter like this yet. Well, at least according to what is in the descriptions. I'm not is US or Europe, so it'll be a bit difficult to find.

Thanks Meaker!

 

There should be something similar near you