*** Official Sager NP8170/Clevo P170HM Owners Lounge ***

As Meaker mentioned we have seen a few posts lately about the 6990M dying. You can try hooking up an external monitor to see if that works. Slim chance its the screen going bad but if it were it would be cheaper then a new GPU to replace.

 

Yes, worth trying an external display, if you can't does moving the screen at all change the corruption?

 

So in my case whereby the card is dead, there is no hope for repair or salvaging the card? I would then have to replace the GPU yeah? Thanx for the help.

 

Thank you! I shall give that a try!

 

You could maybe try baking it, but I have not run across any cards coming back to life (not that they have not, just I have not seen them).

 

Baking can help if there is an issue with a connection with the soldering, doing so can make the solder get back to a liquid state reconnecting capictors etc. If the card is just dying it wont help you'll probably need a new one.

 

Thanx fior the help alot guys! Guess the card is really dead...time to get a replacement card or change the system entirely.

 

There are a few good options fortunately While it sucks your card is dead something like a 7970M would see a huge gain for your investment.

 

Hello,

As I have managed to brick my 6970m due to a bad flash I have started considering maybe upgrading my laptop to a 7970m. The problem is that it's almost impossible for me to actually find any of these that would work in my laptop (due to the special bios needed - need the card pre-flashed).
I have found notebookbarebone.de but as I can't choose shipping method and they are not replying to my e-mails I wish to ask if someone here might know where I might get my hands on one? I have checked ebay but can't find any on there either.

I have thankfully gotten in touch with a member here on NBR who might be able to fix my 6970m, but even if I get the card fixed I am still considering the upgrade if possible so any suggestions would be greatly appreciated.

 

You could always look out for a member selling one on here who could pre-flash it for you.

 

As a newie I am, thank you for making this clear

 

I mean for this Mythlogic!

 

I'm confused you have not linked anything in your post.

 

Just thanks to Mythlogic, about making clear if we can or can not use an IPS panel in ours P170HM

Very sorry for the misunderstanding.

 

Ah, it's a shame for sure, but IPS does need the more exotic connector.

 

Is it worth it to pick up this laptop at this stage in the game? Here's the specs:

Display 17.3" Full HD LED-Backlit Display with Super Glossy Surface (1920 x 1080)
Video & Graphics Card AMD Radeon HD 6990M GPU with 2GB GDDR5 Video Memory
CPU Processor 2nd Generation Intel® Core™ i7-2630QM Processor ( 6MB L3 Cache, 2.00GHz)
Thermal Compound IC Diamond Thermal Compound - CPU + GPU
Operating System Genuine MS Windows® 7 Home Premium 32/64-Bit Edition ( 64-Bit Preloaded )
Memory 8GB Dual Channel DDR3 SDRAM at 1333MHz - 2 X 4GB
RAID Storage Options Non-RAID Storage
Primary Hard Disk Drive 500GB 7200rpm SATA 300 Hard Drive
Optical Drive Bay — Optical Drive or Hard Disk Drive in Optical Drive Bay with Caddy case 8X DVD±R/RW/4X +DL Super-Multi Drive & Software
Wireless Network Card Internal 802.11 B+G+N Wireless LAN + Bluetooth Combo Module
Primary Battery Smart Li-ION Battery Pack
Integrated Security Device Fingerprint Reader
Microsoft Office Microsoft Office Starter 2010 - Included in Price


Carrying Bag Standard Carrying Bag

The thought of the 6990m dying here lately is making me have cold feet, ha. What's your thoughts?

 

Depends on the price you're getting it at and if the 6990 has been replaced on it since the original buy has had it. If it hasn't been in for repairs on the GPU I'd personally avoid it unless it was a great price. With the new hardware rolling out this summer, there are plenty of people that are going to be selling their current machines for the new one, so if you can just hold off until that happens. Or just go for a brand new machine.

 

$800? I am just hesitant for the 6990 issues I'm reading. Its not been replaced.

 

$800 isn't too terrible of a price actually in my opinion, but I don't believe I'm allowed to speculate on here so act like I never said that. Doesn't seem too terrible of a deal and take your chances on it. The warranty transfers with the Serial Number as well, if the warranty is still active on it I'd go for it. If not, I'd think it over and decide if you'd rather use that money towards a new machine, wait for the current gen to be sold used, or go for broke on that one.

 

thanks Derek. I appreciate your input. Will the new GPUs be compatible with the system.

 

Compatibility with the 8xxx series will be iffy in my opinion. They'll work but I don't know if Sager will put any effort into making an update to enable it since they'd then be two generations old. Might be something up to the community to create. Won't be able to verify until we start seeing the new GPUs come out into the market.

 

Could be a little tricky if the latest bios files for the 680M and the MX cards are anything to go by.

 

We made some progress in getting the new vBs to work on HMs...

 

Thanks Prema! I was about to get rid of my P170HM no more than a month ago..

Now I've just decided to wait till the 780m release and your Prema magic, No doubt I'll be happy to donate!

Do you know which would will be the max ram speed if I want to go 16gb with a 2960xm? 1866 maybe?

 

Hello, I am new and have a problem I hope somebody here can help me with. I've have an NP8170 for about 8 months now and I've never performed any kind of maintenance on it. It it starting to idle at much higher temperatures than it was and overheat when playing games that used to give it no problems at all. I'm assuming this is probably because I've never cleaned it out or anything like that. I'm new to having a laptop and not very experienced with this type of thing and thus have no idea where to begin. Assuming I am right about needing to clean it out, how do I accomplish this?

For a little background information, I have not played any games on it for the last few months because I was busy at college, and it was between then and now that these problems manifested. If anyone can help me with this I will greatly appreciate it.

 

You're likely exactly right with what is needed to get those temps back down. All you really need to do is take off the back cover, all you need is a screw driver, and use a can of compressed air to blow the dust out. Prevent the fans from spinning when doing so, they are built to spin fast but likely not as fast as that compressed air will make them go. Once you feel that it's adequately cleaned out, put the cover back on, and check your new and improved temps.

 

Maximum PlugNPlay speed is 1866Mhz, maximum manual speed via XTU/XMP is 2133Mhz...

 

Thank you Prema. I think I"ll be heading to a 16gb 1866 pnp config.

 

Hi Prema!

Will be guaranteed we'll have 780M compatibility in the P170HMs?

 

Nothing is ever guaranteed but there is a good chance.

 

Finally i remembered my username and password, and im dying to post here.

im the proud owner of my p170hm, and i loving it everyday. this until 40 days ago i have the problem.

after reading the last 10 pages of this thread, i found out im not the only who have he 6990m dying on the machine. the problem started as like this, black and red lines across the screen, before showing signs of being censored (square ish pixel). next thing i know, it just restarted and whenever it tried to access my windows, i just keep getting the blue screen.

i know that my machine come with pre purchased 2 years warranty and im still eligible for it, just that sending it back to sager, required so much hassle here and there, so i decided just to get a new card replacement for my machine.

so guys, i need recommendation, what is the replacement of 6990m?? is it 7990m, because so far i have only seen 7970m. or should i go for 680m instead?? i dont mind getting the 780m or the 8970m when it become useable in the future, but im just desperate to power on my p170hm, ASAP !!!

any ebay seller recommendations? best if they sell the GPU together with the heat sink, unless i can reuse my 6990m heat sink.

 

If you can afford it the 680M is an excellent choice or the 7970M with the HM bios preflashed.

The 780M is not compatible at the moment.

 

Guys out of curiosity, what is the make and model of the 3D MAtte 120Hz 17.3" display? Is it running via eDP?

 

LG LP173WF2 (TP)(B1) and yes it's eDP.

 

I need help!

Recently i was in the middle of a game, then the screen suddenly freezes, with frozen dashed lines going down the screen. I assumed it was a crash and attempted to reboot. Upon reboot, the disk activity light flashes and then goes dark, the power button light stays on but the screen stays black. Anybody have any idea how to fix?

 

What are the specs of your machine?

 

I've decided that I'd like to do some couch-gaming on my HDTV through my laptop, however there seems to be a few things I need to get straightened out first. I have upgraded my machine with a 7970M, and am aware that the HDMI port will not work for what I am doing. That is fine, as I have a DVI to HDMI adapter hooked directly up to my HDTV, and have a mini digital optical S/PDIF to TOSLINK adapter that will run to my home theatre receiver for sound. I'll also preface this with the fact that my HDTV is only 720P as it is an older DLP, however it will accept a 1080P signal and scale it to 1080i. Once I get the screen toggling issue described below figured out, I'll have my HDTV sent a 720P signal so I'm not capped at 30 frames.

Now, I'm not extending my desktop over two screens here, I'm running them as duplicates. However, I'd like to be able to disable the panel on the laptop when I game on the HDTV so that my GPU isn't rendering both and decreasing performance. I've tried disabling the laptop panel in CCC, however it seems that both screens go blank when I do this. Using FN+F7 to toggle between desktops also produces abnormal behavior. The first toggle will disable the HDTV screen (and list desktop type under desktop properties in CCC as "single"), the second toggle will disable the laptop screen while also keeping the HDTV screen blank, and the third toggle will reset it back to where both screens are active and displaying my duplicated desktop (desktop type under CCC listed as "duplicate"). I assume that the behavior of the second toggle should be turning off the laptop display and enabling the HDTV, but this is not the case. This behavior is the same regardless of what resolution I set my desktops to. Even with the laptop and HDTV both set to 720P, both screens are blank at the second toggle of FN+F7.

Regardless if I do not understand how FN+F7 is supposed to work or I am overcomplicating things, I'm not too sure, so here I am. At the end of the day, I'd like to be able to game on my couch with my home theatre setup and a 360 controller sometimes without the laptop display also running and sucking performance from my GPU. How can I make this happen?

 

Running two displays has no impact on FPS AFAIK.

 

Well, my 6970M have finally decided it's had enough. It only runs at half clocks now, so I''m going to stop gaming on it so it hopefully doesn't die before I can afford a new gaming laptop.

Godspeed, NP8170. Nearly 2.5 years of heavy gaming ain't too bad of a run.

 

Wow I guess it has been 2.5 years for me too. Makes me feel a little better about saving money and staying with the 460m since I'll have to stay with this laptop at least another couple and it still plays the only game I play great (TF2). Not that I wouldn't of enjoyed that extra graphics power but money was tight at the time. Funny thing though I spent the extra money on an upgraded monitor that was all the rage in these forums at the time and I've had my laptop connected pretty much full time to a external monitor. Oh well, such is life in the world of gaming laptops!

edit: After reading my post I should add that what I mean is that I was going to attempt an aftermarket upgrade to an ATI graphics card, so I'm glad I didn't do that. Would of been so expensive for something that it sounds like would of ended up crapping out on me. Instead I went with a monitor upgrade which I'm happy with considering the cheap price even though I rarely use it.

 

Hey man, just got the same problem a week ago : started Metro LL, game loaded correctly and then the screen got teared of grey and white and the laptop rebooted. I failed to load windows properly after the blackout, and now the computer's screen isn't showing anything at all. However, I can still plug an external screen to the laptop, to only have this kind of screen (don't mind the "1234F:" boot error, somehow my harddrives got f***ed up, as well as my ubuntu/win7 dualboot, but I can still load the windows iso and install it properly... until the computer reboots to finalize it, and wants to display everything on the main screen...).



As you can see, no display on the main screen, and blue lines everywhere on the external screen (same on HDMI and DVI outputs).

My specs are the following :

P170HM from Clevo.fr/PCW.fr, had it's 2 years anniversary a month ago...

- 6970m
- i7 2720QM
- 8gigs of GSkill PC3-12800CL9D
- Crucial M4 128gigs
- Seagate Momentus XT 500gigs

I never OC'ed the CPU/GPU/RAM, and I've blown the fans nearly each month the keep away the dust.

It sounds a lot like a burned out GPU, but like Destructive, I'd be glad to have some of your expert's advices on this case...

 

Corruption on both screens is really the end of the line, GPU replacement time.

 

Yeah, that's what I thought... But I received my new GPU today (a GTX675M from UpgradeMonkey), and after a proper installation on the laptop, no visual at all on the main screen AND external outputs... I guess I'm good for a renewal of the whole barebone (Probably the same one, a P170HM...)

 

So I have a Sager np8170 that i've had for a year and a half. I just got it back from an RMA for lcd cable that went bad. However, before i sent it, the laptop would blue screen all the time with error codes like 0x0000007B, 0x00000050, 0x0000003E, 0x0000001E, 0x000000024. They told me it didn't blue screen once when they had it at their place. But immediately upon return of the laptop it started blue screening again. So I did memtest and windows memory diagnostic on the RAM with no errors and used SeaTools on my HDD and Intel SSD toolbox on my SSD with no errors. My blue screen started to blue screen every 5-10 mins then started to just keep restarting after bootup. Now it just is a black screen with power button lights on. What the heck is up with my laptop? Any help would be much appreciated.

Specs:

i7-2630QM

Kingston Hyper X 8GB -1600

GTX 560M 1.5GB

Intel 320 160 GB

Seagate Momentus XT 500GB

 

Update:

Laptop boots up and i can sign in, but it crashed again with error code 0x0000001E.

 

Analysis from WhoCrashed:


Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sat 8/24/2013 5:53:09 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\082413-22698-01.dmp
This was probably caused by the following module: tcpip.sys (tcpip+0x5F6A5)
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\tcpip.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: TCP/IP Driver
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sat 8/24/2013 5:53:09 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheck+0x0)
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sat 8/24/2013 5:44:40 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\082413-22152-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75B50)
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Thu 8/22/2013 12:41:02 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\082113-19375-01.dmp
This was probably caused by the following module: win32k.sys (win32k+0xC4E32)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF96000104E32, 0xFFFFF880084F0F80, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Wed 8/21/2013 9:32:48 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\082113-24523-01.dmp
This was probably caused by the following module: ntfs.sys (Ntfs+0x4688)
Bugcheck code: 0x24 (0x1904FB, 0xFFFFF88003894858, 0xFFFFF880038940B0, 0xFFFFF880012E19EE)
Error: NTFS_FILE_SYSTEM
file path: C:\Windows\system32\drivers\ntfs.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT File System Driver
Bug check description: This indicates a problem occurred in the NTFS file system.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Wed 8/21/2013 8:18:44 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\082113-42276-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75B80)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF80003870A85, 0x0, 0xFFFFFFFFFFFFFFFF)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

 

The 675M might not be plug and play with the HM due to the vbios.

 

usnma30 it looks mostly like Windows Errors. If it were me I'd back up any info you dont want to lose then reformat.

 

Sorry for this I'm-clearly-a-clueless-newbie question, but my GPU just fried on my np8170 and I'm wondering what the best course of action is out there? The GPU on this computer is obviously replaceable, right? And is it not too difficult to do? Lastly, what's the best replacement option in your opinion for less than $300?

Sorry again to be 'that guy', but just a little bit of advice would be greatly appreciated.

Cheers

 

Has anyone been able to get their P170HM with a 6990 graphics card to support 1440P resolution on an external monitor? If so, what connection did you use and which drivers? Thanks in advance!