The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.
← Previous pageNext page →

    2013 Series 7 chronos / Ativ Book 8 15" owner's lounge (NP770Z5E / NP780Z5E / NP870Z5E / NP880Z5E)

    Discussion in 'Samsung' started by pranktank, Mar 24, 2013.

  1. har3inger

    har3inger Notebook Enthusiast

    Reputations:
    2
    Messages:
    33
    Likes Received:
    6
    Trophy Points:
    16
    I don't think so.

    If you absolutely must have a non-native upscaled resolution and a touchscreen at the same time, I guess a workaround is to set your Windows resolution to something less than 1080p and have the application running in what it thinks is "native". For some reason, this always works fine regardless of what's going on with the touchscreen and touch keyboard (or it did in Win8 when I first tried troubleshooting the problem).
     
  2. IronHands

    IronHands Notebook Enthusiast

    Reputations:
    0
    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    5
    Yea I have the NP880Z5E. I mean it's a Laptop with a 3635QM processor, I mean for the sake that's anything real why do I ever see that spinning circle thing beside my cursor I mean its doing as I'm typing this now and I honestly didn't expect that it would happen.

    I have posted here before, but for the most part I have tried to keep up with this thread.
    I can't stand to complain, so on my things to do list is to reinstall windows on this laptop.

    Should I use Samsung recovery or use the windows thing or does it even really matter?

    I have got to do something about this laptop it's simply too good and too powerful of a laptop to have all these hangs, pauses, flash player always just crapping out all the time it's insane it really is.

    All I know to do is reinstall windows or refresh it what ever it's called.

    Sometimes I believe it's just the HDD.
     
  3. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

    Reputations:
    7,197
    Messages:
    28,841
    Likes Received:
    2,165
    Trophy Points:
    581
    First make sure that you didn't accidentally put the computer into Silent Mode (which locks the CPU down to its minimum speed). This has been found to be the main cause of poor performance in Samsung notebooks. Use Settings (Fn+F1). Also, use the Samsung optimized power profile. If you haven't got it then reinstall the Settings program which loads the power profiles as part of the installation process.

    Next I would search for the cause of the slow-down. Run HWiNFO (which has a nice graphical CPU speed display) to check what the CPU is doing. Under normal usage the CPU speed should vary through its operating range. If the speed never moves above the minimum speed even if loaded with somethings such as wPrime then it's either Silent Mode or the power profile. If the speed is stuck on maximum, even when on idle, then something is hogging all the resources. Task Manager may reveal the culprit or it may be necessary to run SysInternal's Process Explorer. A dying hard drive can also bog down the system due to problems with reading / writing.

    John
     
    IronHands and Dannemand like this.
  4. IronHands

    IronHands Notebook Enthusiast

    Reputations:
    0
    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    5
    Thanks for the response, I just changed my power profile to the Samsung optimized power profile like you said. I did have it on the balanced profile.

    I'm somewhat familiar with HWiNFO so I'll use it some here soon. Thing is though I'm always checking task manager but I'm usually always watching streams too so I don't really know what to expect to see in the sense of the amount of Ghz my cpu should be using but I know what to expect of the % of the CPU being used.

    I've been seriously thinking about placing an SSD inside this laptop but before I do I'm going to reinstall/refresh windows.
     
  5. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

    Reputations:
    7,197
    Messages:
    28,841
    Likes Received:
    2,165
    Trophy Points:
    581
    HWiNFO can confirm that the CPU is operating through its full speed range. If, for some reason (eg Silent Mode) the CPU is locked at its minimum speed then the system can show 100% CPU utilisation when, in reality, the performance is substantially less than the potential. This can be misleading.

    An SSD will substantially improve overall responsiveness but won't fix laggyness if the cause is in some other part of the system.

    John
     
    IronHands likes this.
  6. lowspace

    lowspace Notebook Enthusiast

    Reputations:
    0
    Messages:
    20
    Likes Received:
    1
    Trophy Points:
    7
    Hey man, I had all the problems you mentioned when I bought this thing. Most of them disappeared when I installed an SSD. I think Win 8/8.1 is just too heavy on background processes and what not, making the HDD work on 100% all the goddamn time. The HDD just couldn't keep up. The SSD really makes a difference.

    After u get the SSD you can experiment with drivers. For the best overall performance for my 8870m I found these drivers to be the best (Catalyst 13.12 WHQL UnifL):

    http://leshcatlabs.net/downloads_unfil/

    And finally, get a registry cleaner and wipe all the trash, if there's any.
     
    IronHands likes this.
  7. IronHands

    IronHands Notebook Enthusiast

    Reputations:
    0
    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    5
    Yea a lot of what I'm experiencing with this laptop would seem that a registry cleaner would clear it up. I may try to do something like CCcleaner before I refresh windows.

    I just believe only refreshing windows will get me to most of what I'm to expect from this laptop.

    An example I can speak of is that I never use disk cleanup. Reason for is that it takes tremendously too long. When I last refreshed this laptop things like disk cleanup ran as expected and did the job as expected. Later down the road after using the laptop I go back to disk cleanup and it's not the same, as it will have tremendously long hangs or what ever they are.

    I also want to say that it would be nice if I could reinstall/refresh windows on this laptop and I would know for sure that windows 8 is the only thing that exists on my hard drive. What I mean is that windows 8 and nothing else such as Norton antivirus, and intellli memory app and what ever else.

    Not that it may be needed but I would like to reformat my HD during the windows 8 installation 'so to speak'.

    I'm very dependent on this laptop also, so when I get the things that I want properly backed up I'll pop a refresh and start over with this laptop and see how things work out.

    I have not even installed the brightness patch for windows 8.1 so I can't even change my brightness any. I know I'm being too dependent by refusing to do things such as a brightness patch and all.

    Something else that is very important to me is to do a refresh and at lease play some games on this laptop but I get bummed out seeing that some drivers are better than others when looking at the FPS.

    It's like this, and I should say that even though that I still want to play games on this laptop I have sense built a PC to play games on.

    Back when I did not have another PC to play games on this laptop was all I had and this was my experience.

    Playing ffxiv under windows 8 and using whatever drivers from Samsung things seem to be good and cool not like I could play the game at max settings or anything but I could play at 1920X1080 or 1920X1200 without any extras at a respectful FPS frame rate. I could easily turn on more eye candy and have respectful fps as long as I lower the resolution and even turn on FXAA so things easily looked smooth at lower res.

    Playing ffxiv under windows 8.1 no matter what the settings are the game completely looks better it's like windows 8.1 just made my game look better just by upgrading to 8.1 it's just that I lost FPS though.

    So that's when I went on a spiraling cycle of trying to see what was best for me to have to most FPS no matter of what the game looked liked.

    Then after a while of playing the game I noticed no matter what if enough characters came across my screen ffxiv would just simply crash sending me to the desktop.

    When I refresh this laptop I'll maybe try other driver versions and stuff but for the most part I just want to get what ever drivers is on the Samsung app and upgrade to 8.1.

    I also want to run some prime95 stress test and see what Ghz this laptop can hold or whatnot.

    While I say that playing some games on this laptop is important what is most important is to just have the very most simple things an easy thing to accomplish with this laptop.

    I did want to share to all of you how I noticed a visual upgrade to ffxiv under 8.1 but at the cost of loosing fps so it seemed.

    I'll see if I can rebuild a much better user experience with this laptop by starting over so to speak.

    But if you want to know the truth I always simply just think about viruses and such whenever I think about how someone like myself is having a bad user experience with a computer.

    And I'll most definitely follow up with a SSD for this laptop before long, it's just that I still feel that my experience and whatnot should be better even with a 5400RPM drive but I most definitely could be wrong about that.
     
    Last edited: Feb 19, 2015
  8. lowspace

    lowspace Notebook Enthusiast

    Reputations:
    0
    Messages:
    20
    Likes Received:
    1
    Trophy Points:
    7
    Just don't overdo things. If you are browsing smart and download/run stuff from trusted sites, you may never get a virus. I haven't, so viruses are pretty much my last thought when I get poor performance.

    Reinstalling Windows might help, especially if you are running your current ones for a long time.

    That said, I think I have succeeded turning this laptop into a beast. It starts up/shuts down in seconds, browser with 30+ cards opens in seconds, same with adobe software and pretty much any other. Gaming performance is also good. So keep trying, it's worth it.
     
  9. IronHands

    IronHands Notebook Enthusiast

    Reputations:
    0
    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    5
    I'm resetting windows now on my Ativ Book 8,

    It's just one of those things that makes me wonder if by not having an SSD is what is holding me back. It's just simply ridiculous how long it taking though. I just can't begin to understand what it's doing to just take so long to reinstall/reset/refresh windows or what ever it's doing.
    I assume this is normal though and if I would have used the samsung recover app things may would have been faster.
    I have done this before using both the samsung recovery and windows reset. So if I remember correctly I believe the windows reset took much longer than using the samsung recovery.
    Can anyone please recommend what I should do 1st after this reset? Should I immediately go to programs and features and start uninstalling everything or should I install any updates right away? I've done this before and I believe I uninstalled norton and that intelli memory thing right away.
    I truly wish to have just windows 8 and the samsung app stuff. Really if I do not need the the samsung apps i'll be happy with just windows 8 and nothing else that way I could just upgrade to windows 8.1.
    So can I please have some help on the workaround with the extra stuff that I don't care to have on this laptop or is it just the price to pay so to speak.

    I also would like to run some test like Prim95 or something i think. I just want to know if my CPU and GPU is functioning properly but just assuming I believe they both are so maybe I won't run any test like that. OR maybe I should run a test on the HD?
     
    Last edited: Feb 20, 2015
  10. IronHands

    IronHands Notebook Enthusiast

    Reputations:
    0
    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    5
    The reset just finished so I guess it time to get to work.

    I just noticed also that these forums has a samsung topic related thread also, such as this is what this topic thread is in. So i'll look around some at other samsung notebook related topics and stuff while i get my ativ book 8 back in working condition.

    This is ridiculous at this moment my memory is 7.1/7.9GB used my HD activity is 100% and CPU is ranging around 30-60%.

    What Is my laptop doing this is insane. All I started to do was just uninstall programs from program and features and now I'm just staring at task manager wondering what do I do sense my disk activity is 100% it's got to be norton or something because I have not uninstalled it yet but I hate this so much. I do not want to see any kind of activity unless i'm doing something.

    I believe things are coming around now, I've uninstalled everything that is not microsoft, intel, amd, and samsung. So things are responding nice and peppy now.
    But I just stuck in my 16GB usb 3.0 thumb drive that I have files backed up on and now I have a message that says installing device and it's taking drastically a long time.
    Well that's finished so I guess it's alright. Maybe I have things under control now, my ativ book 8 and responding very nicely now so if it stays this way I'll for sure will stay happy.
    So now I'm going to update things in the samsung update app and then update to windows 8.1.

    So just as I expect what makes me so afraid to upgrade to windows 8.1 on this laptop is that the lag feels real on 8.1. When I uninstalled what I wanted to on windows 8 - windows 8 became super responsive and worked perfectly just as expected and I never did see the spinning thing beside the cursor.
    Then I upgrade to windows 8.1 and what do you know... I'm presented with lag spinning thing beside my cursor two things I don't want.
    I don't see the point of having windows8.1 on this laptop so I regret even upgrading to it now really.
    If this kind of lag does not clear up i will no doubt do everything all over and just use windows 8 for the life of that laptop (ativ book 8).
    I just feel stupid for even thinking that upgrading to 8.1 nothing would change or maybe it would be faster.
    Something that is so important to me is having ultra responsiveness.

    Is it the one drive stuff or anything that is causing the lag?
    I do feel that the lag will somewhat clear up some but I'll see...
     
    Last edited: Feb 21, 2015
  11. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

    Reputations:
    7,197
    Messages:
    28,841
    Likes Received:
    2,165
    Trophy Points:
    581
    The only memory guzzler I can think of is IntelliMemory but I thought Samsung had dropped that some time ago.

    If disk activity still seems to be a bottleneck then I would suggest you run the HDD manufacturer's diagnostic software in case the drive is falling sick. However a newly installed Windows does a lot of housekeeping. This might also apply to a refreshed version. Leaving the computer running overnight should give it plenty of time to sort itself out.

    John
     
  12. IronHands

    IronHands Notebook Enthusiast

    Reputations:
    0
    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    5
    I was about to update the my status saying that everything looks to be finished.
    I updated most of the samsung app stuff
    and updated everything that windows had to offer for 8.1

    Before I upgraded to 8.1 I noticed that the intellimemory was showing up in SW from samsung.
    Then after I upgraded to 8.1 and checked SW update from samsung the intellimemory did not show up anymore.
    either way I uninstalled it before I upgraded to 8.1.
    Speaking of the disk activity I am concerned. Now just as you mentioned by leaving the computer on over night so it will have time to sort itself out I guess that what it was doing mostly and now that it finished the system has found a calm state. Before that calm state I was looking at task manager wondering what's going on and it was receiving data with disk activity at 100%.
    What is this "HDD manufacturer's diagnostic software" you speak of? I'll use it to make sure my HDD is OK.
    At this point though I was going to say that 8.1 seems to be kind and responsive now and I guess the lag that I once had was windows 8.1 still doing stuff and sorting things out.
    I just wonder sometimes if the HDD in my ativ book 8 is acting as a normal 5400RPM drive should or is it failing?
    Doing things like I done today and tonight with this ativ book 8 like reseting windows and updating windows and doing this and that and just simply trying to get it in pristine shape it's nothing for me to check task manager and see that the disk activity is 100%.
     
  13. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

    Reputations:
    7,197
    Messages:
    28,841
    Likes Received:
    2,165
    Trophy Points:
    581
    If the hard drive is Seagate then the diagnostic utility is called Seatools. Other manufacturers provide something similar - you'll have to check their support site. Other programs such as ActiveSMART also try to figure out from the drive's SMART data whether there are problems.

    Various background activities such as indexing, virus scanning or defragging (if enabled) could also cause a lot of access. This utility for monitoring disk access is getting old but, as far as I know, still works.

    Anyway, upgrading to an SSD will give the computer a new lease of life.

    John
     
  14. IronHands

    IronHands Notebook Enthusiast

    Reputations:
    0
    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    5
    From what I can found out I have a Samsung spinpoint HDD. I'll look more and see if I can find a utility for it.
    Yea I know about the SSD thing, my other laptop has an SSD in it and I put two SSD's in my recent PC that I built. So I've become accustom to SSD fast here recently and I wonder if that's why I'm being so critical on my ativ book 8.
    I would like to get an SSD laptop kit for my book 8 though.
    For the most part I'm back using my book 8 as I'm typing on it right now. I'll just continue and run with windows 8.1 though. I still noticed a little bit of silly lag that I feel that would not exist if I had kept windows 8. Mostly though it's better than what it was before I reset everything.

    *Update* - So yesterday I rented a movie iTunes, installed a program or 2 like Spotify, watch streams like I normally do like on twitch and even tough things seem better I'm still dealing with the normal stuff like always with this laptop. Such as iTunes not responding like it should when all I want to do is close it by clicking the X. I restarted windows and noticed disk activity at 100% I checked task manager quickly sense I was having slow response like going to open IE and then trying to go to my favorites. So shortly disk activity goes back down to normal and now I'm going to see how today goes.

    *update* I've got to have some kind of issue with my HDD, I'm watching task manager more and more and disk activity ramps to 100% over just about anything I do.
    I guess I'll get an SSD kit and just fix it myself, I swear I've had this issue from the start and I doubt Samsung will do anything about it now.
    By the way I can't get CCC to open or anything I just tried for the 1st time a moment ago. So it looks like I'll update CCC or what ever and I hope it does not break my brightness control stuff.
     
    Last edited: Feb 23, 2015
  15. nwhidden

    nwhidden Notebook Consultant

    Reputations:
    0
    Messages:
    165
    Likes Received:
    4
    Trophy Points:
    31
    i cannot recommend enough getting an SSD. it makes it feel like a whole new premium laptop. The performance is 20x better for me. Its a crime thats its not included with the base system. Just upgrade, i guarantee you will not regret it. Upgrading is welcomingly painless too
     
  16. har3inger

    har3inger Notebook Enthusiast

    Reputations:
    2
    Messages:
    33
    Likes Received:
    6
    Trophy Points:
    16
    Yeah. For some reason, the HDD seems to almost thrash just with background OS stuff happening. It can't be helped though, because the 5400rpm means aeons-long seek times. (Still, I feel something is wrong when the drive latency is constantly in the 5 second range)

    SSD installation is very straightforward. The hardest part for me was popping the bottom cover off around the ports (took me like an hour because I was paranoid of breaking stuff), but once you did that, actually replacing the drive was fischer-price easy. Just watch you don't tear the thin white wire near the HDD caddy. When I upgraded, I definitely felt the speed. iTunes with a 30 gig library would open about as fast as firefox did on an HDD. Photoshop could launch in like, 5 seconds flat without hyperbole. I also enjoyed getting rid of the HDD vibration as it spins. Now, only the fans are moving parts and those don't create much vibration at all.
     
  17. goibhniu

    goibhniu Notebook Geek

    Reputations:
    12
    Messages:
    85
    Likes Received:
    8
    Trophy Points:
    16
    I don't know which specific model you are referring to, but my Series 7 doesn't have a slot for an mSATA SSD. It only has the single SATA port, which means that they would have had to choose either an SSD, a mechanical HDD, or a hybrid drive. Samsung manufactures SSDs and HDDs, but no hybrid drives. That means they would have had to either compromise on space by putting in a 128GB SSD, or charge a little more for a 256GB SSD (at the time that I bought my Chronos a 256GB SSD was a little more expensive than a 1TB HDD).

    There's trade-offs both ways. I suspect that they could have put in the 1TB HDD and given us a 64GB or 128GB boot device on an mSATA slot, but then lots of people would want to replace the mSATA drive. Then they've got to make it externally accessible or they're basically begging people to open up the system and void warranties (which we do anyway).

    I'm sure that if they were designing it today they would either put in an SSD or go with SSD + HDD, but these were designed 3 years ago.
     
  18. IronHands

    IronHands Notebook Enthusiast

    Reputations:
    0
    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    5
    yea I believe a lot that I am experiencing is from this HDD being 5400RPM. I've never really had anything slower than a 7200RPM drive until I got this laptop. At this point I'm just in terrible need of an SSD, I'll start looking for a SSD kit from Samsung so hopefully I can transfer the HDD stuff to the SSD and then put the SSD in the laptop and everything should work flawless or however it could be said. I would have upgraded to an SSD long before now but I just felt that I could work with a 5400rpm drive and make things happen. It was also a very nice thought having 1TB of space, but at the rate I'm going and how I use this laptop I will never fill this 1tb or even come close because of the complete frustration I have.

    So now I'm willing to just forget about the 1TB thing completely and just get a 120 or 250 ssd and go a different route with this laptop.

    I'll start seeing what I can get from Samsung and then match and compare that too tigerdirect/newegg/amazon or even pcpartpicker if I can. I'm so stingy with my money I hate to pay too much for an SSD kit, I feel that the kit will cost more than the SSD being bought alone.

    Like har3inger said when drive latency is constantly in the 5sec range I still feel that something is wrong too.
     
  19. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

    Reputations:
    7,197
    Messages:
    28,841
    Likes Received:
    2,165
    Trophy Points:
    581
    Don't go as small as 120GB. You will be struggling for space and SSDs like having some empty space to help with garbage management and maintain performance.

    You don't need to buy a Samsung SSD (although I've found that Samsung's idle power consumption is lower than most). Any 7mm thick 2.5" SSD will fit. If you want to clone your existing system then you can temporarily put the new SSD into a 2.5" drive USB enclosure. Samsung provide cloning software - you would need to check other manufacturers.

    I'm also puzzled by such high drive access latency. Either a dying drive which is giving read errors or an extremely agressive (and slow) virus scanner are two possible causes.

    John
     
  20. gnbspop

    gnbspop Notebook Guru

    Reputations:
    0
    Messages:
    58
    Likes Received:
    2
    Trophy Points:
    16
    Hi everyone... I just purchased the Samsung SSD 840 EVO and its working really well:

    Processor 7.8
    RAM 7.8
    Graphics 6.9
    Gaming Graphics 6.9

    Transfer Rate 8.6

    I was just wondering why Graphics and Gaming Graphics have gone down. Before I made the upgrade, it was around 7.3... Why is that? Can i still fix it?? Thanks
     
  21. IronHands

    IronHands Notebook Enthusiast

    Reputations:
    0
    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    5
    Samsung doesn't seem to have the 250GB laptop kit available from what I can see on the website. I can't seem to find it elsewhere either. I would just buy the SSD separate but I need that USB attachment thingy so I can clone to the SSD before I set it inside the laptop. The price of which Samsung has the 250GB laptop kit at I believe is a good price at $149.

    gnbspop last time I did the score thing my graphics score went down also I believe.
     
  22. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

    Reputations:
    7,197
    Messages:
    28,841
    Likes Received:
    2,165
    Trophy Points:
    581
    A 2.5" HDD enclosure with USB interface (preferably USB 3.0) similar to this shouldn't be hard to find. You can keep your old HDD in it once the drive swap has been completed. Or there's a simple connector cable.

    John
     
  23. IronHands

    IronHands Notebook Enthusiast

    Reputations:
    0
    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    5
    I'll look into getting the connector cable, or an enclosure. Either or. I become rather picky when it comes to things like this, I may look to see what OWC has to offer. While I am picky OWC still confuses me, the external enclosure that I looked from them had a power adapter. If I can help it I would rather for it to be self powered such as the one from amazon that you showed. I may just get the one that you listed.
    I now to make my hunt for an 250GB SSD more serious sense I was already in need of one but now to get one for this laptop too, so that makes 2 that I'll need.
    Looking at Samsung again I noticed they don't have any 840 EVO's to offer other than a 120GB desktop kit.
    From what I saw Samsung is only offering the 850 EVO.
    I think I'll look around on amazon and newegg for the 840 EVO.
    My laptop isn't a real big deal sense the SSD will be hidden from sight but if I can help it I'll rather have 840 EVO for my desktop so it will match the 840 evo's that I already have.
     
    Last edited: Feb 28, 2015
  24. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

    Reputations:
    7,197
    Messages:
    28,841
    Likes Received:
    2,165
    Trophy Points:
    581
    This would work and is very cheap because it's an enclosure that they pulled apart to get at the drive inside (it's been cheaper to buy the USB 3.0 external 2TB drive than the bare drive).

    John
     
  25. nwhidden

    nwhidden Notebook Consultant

    Reputations:
    0
    Messages:
    165
    Likes Received:
    4
    Trophy Points:
    31
    it should have at least been an option that the consumer would be able to make. the stock HDD cripples this machine
     
  26. Ehodagar

    Ehodagar Newbie

    Reputations:
    0
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    5
    Hey guys,

    I've had ATIV Book 8 (Np870Z5E) with Radeon HD 8870m for about year and a half now (bought it in Vienna, Austria). Yesterday, after about 2-3 hours of Serious Sam 3 gameplay, the laptop froze. I waited some time for it, but I had to restart it afterwards. However, upon restart it never actually booted into windows 8.1... All I got was a black screen (you could see dim light, but nothing happened for about 4 hours). I booted into Safe Mode afterwards and assuming it was yet another time that Windows Update had screwed something up with AMD Gpu driver, I reinstalled the Samsung provided driver (which, funnily enough, performed best on the system), but the screen went black during the installation (and the music, which I ran for the sole purpose of testing what happened, froze) and never lit up again. I wiped the driver once again through safe mode (using DDU) and installed another version of the driver - 14.4 whql, but with same results.

    I had to boot into safe mode yet again and uninstall the AMD driver completely, thus rendering the dedicated video card useless. At the moment I'm using integrated Intel GPU (much lower performance in games, as you might imagine).

    I'm thinking that the dedicated GPU overheated (which would be weird, because Serious Sam 3 isn't THAT demanding, especially on medium settings, plus I'm using a cooler underneath my laptop) . Is there any way of checking whether this is software or hardware issue?

    Another thing is, I cannot refresh my laptop either, because apparently "drive where windows is installed is locked". Tried to run dskchk and it got stuck at 12% for like 3 hours... so disappointing. Honestly, the performance itself was way better with windows 8, what's more, 8.1 just destroyed drivers with every update, but what can ya do, ty Microsoft for mandatory update.

    Thanks in advance,
    Ehodagar
     
  27. CloseToHome

    CloseToHome Notebook Enthusiast

    Reputations:
    0
    Messages:
    37
    Likes Received:
    0
    Trophy Points:
    15
    Can anyone help me with this please? Thanks
     
  28. IronHands

    IronHands Notebook Enthusiast

    Reputations:
    0
    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    5
    Ehodagar do what you can to get a refresh on that laptop. Samsung recovery should work.

    Also I installed the omega drivers (latest from AMD) on mine recently even though I have not played any games yet but the drivers seem to be OK.

    John Ratsey thank you so much I'll be on that ASAP I believe that's just what I was looking for.
     
  29. Ehodagar

    Ehodagar Newbie

    Reputations:
    0
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    5
    Tried Samsung Recovery... now I can't even boot into windows even with safe mode, because it froze after restart when it had to finish installing windows and I get black screen every time I try to boot normally (after Samsung logo appears). It gets hot as if it's running a demanding game. I noticed the heat is focused on the left side from center on the bottom side of laptop... So sad :( RIP
     
  30. lowspace

    lowspace Notebook Enthusiast

    Reputations:
    0
    Messages:
    20
    Likes Received:
    1
    Trophy Points:
    7
    Sad to hear that. I've had the black screen problem when the driver reinstall failed, and that's how I got into Safe mode (taken from another forum):

    While off, hold down the right shift key with your left hand. Starting tapping F8 with your right hand, then use your left index finger to tap the power button while still tapping F8. The trick is to register this combination of keystrokes BEFORE the Samsung Logo. If you get to the spinning dots, you're too late. Wait for it to boot up to the black screen/flashing cursor and try again. If you get it to register, you'll get a "Please Wait" under the Samsung logo. You can stop mashing F8 and go through the Advanced Settings / Troubleshoot / Restart Settings / Safe Mode (Option #4 or #5.)

    Good luck!
     
  31. IronHands

    IronHands Notebook Enthusiast

    Reputations:
    0
    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    5
    OMG I hope you find something that works or to help you out maybe what the previous post said.

    Please excuse the timing of this but a steam friend of mine is selling their Ativ book 8 for $795 on amazon it's the model just like mine that has a 8770m gpu if anyone maybe is interested.
     
  32. Ehodagar

    Ehodagar Newbie

    Reputations:
    0
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    5
    Thanks for your reply,

    The problem is, Samsung recovery wiped out the windows and when it restarted to finish reinstalling, the black screen appeared, so now I can't even go into safe mode because windows isn't installed. And I can't finish installing it because it freezes when I try to boot normally and let Samsung recovery finish the installation. I assume it's a hardware problem, but not sure whether it's GPU, HDD or something else. It eventually heats up and makes noise during the black screen, as if I'm running an intense game.
     
  33. lowspace

    lowspace Notebook Enthusiast

    Reputations:
    0
    Messages:
    20
    Likes Received:
    1
    Trophy Points:
    7
    Then my suggestion would be to take out the HDD/SSD, format/wipe it out on another pc and perform a fresh Windows 8/8.1 install. Then at least you'll know if it's a software or hardware issue.
     
  34. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

    Reputations:
    7,197
    Messages:
    28,841
    Likes Received:
    2,165
    Trophy Points:
    581
    If the drive contains a recovery partition then don't wipe the drive unless you have used Samsung Recovery Solution to make a separate recovery device but only wipe (format) the C: (Windows) partition.

    John
     
  35. IronHands

    IronHands Notebook Enthusiast

    Reputations:
    0
    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    5
    I really didn't think Samsung recovery would do that, I've used both Samsung recovery and windows refresh/reset more times than I like to admit but I've never had a problem happen with either one.
     
  36. 5scale

    5scale Newbie

    Reputations:
    0
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    5
    This is very similar to what happened to my laptop. The freezing mid-game, black screens when trying to use the gpu and only booting with gpu turned off in device manager all happened. And trying to install new drivers resulted in crashes. Even the time it happened - 1,5 years after purchase - was same. In this case the hardware, probably gpu, was toast and the whole motherboard was replaced (under warranty fortunately).

    The windows install process not finishing and showing a black screen is probably due to Windows trying to use the gpu which isn't working.
    When you try to go to safe mode do you get an error message? If so, you can press SHIFT-F10 to open a command prompt, type in compmgmtlauncher and press enter. There you can disable the gpu so that the installation can finish outside of safe mode.
     
  37. Kev.Enn

    Kev.Enn Notebook Enthusiast

    Reputations:
    0
    Messages:
    13
    Likes Received:
    2
    Trophy Points:
    6
    I have the NP780Z5E, would it be recommended for me to switch to 8.1? I'd be doing a clean install (coming from windows 8 clean install).

    I switched a while back, but battery life suffered, so I switched to 8 again. Thanks!
     
  38. CaptainKoloth

    CaptainKoloth Notebook Enthusiast

    Reputations:
    0
    Messages:
    46
    Likes Received:
    3
    Trophy Points:
    16
    I have had trouble with my switchable graphics card- specifically, whenever my Radeon 8770M kicks in, my screen goes to black within a few seconds and I have no option but to shut down and start up again.

    The computer works fine on just the HD4000- I determined the above by using the AMD Catalyst Control Center to force the switchable graphics on or off; the problems shows up when I force it on and disappears when it's off.

    I've had the computer about 2 years and I have definitely used the switchable graphics many times before so this is a new issue. Has happened in a variety of programs that I've definitely used the Radeon in before. Running Windows 8.1 and have tried all the Radeon drivers- newest, oldest, and quite a few in between that I got from the AMD website. Nothing. Anyone have any ideas? I really don't want to take it to a computer repair place and have them physically tear apart the hardware but I'm running out of ideas.
     
  39. Anders Winge

    Anders Winge Newbie

    Reputations:
    0
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    5
    Hi! :)
    I've got an NP770Z5E, European (Norwegian) model, with the Radeon HD8870, Core i7-3635QM, 8GB RAM and 256GB SSD.
    I have had the laptop since september 2013, but just recently started using it for gaming.

    AMD-driver: 14.501
    Power-mode: Samsung Optimized

    When using it for CS:GO, I've been experiencing no higher FPS than 60-70, on med/high settings. I run it at 1920x1200 on an external display.
    According to http://www.notebookcheck.net/Counter-Strike-Global-Offensive-Benchmarked.81183.0.html (#89), I'm supposed to get a significantly higher FPS (87 FPS even on ULTRA). :(

    Another issue: while mid-game I sometimes have to unplug - replug te power cord due to fps drops. This occurs every 5-30mins, and is quite annoying.

    I've tried the Enduro-fix, but I don't think it does the trick as I haven't experienced any difference in performance prior/after the fix..
    According to the readme-file of the Enduro-fix there is supposed to be an added setting in the CCC, but it's not there.

    Sorry if I'm asking any "stupid" questions, as I'm new to both the forum and the thread :).

    Any help would be most welcome :)

    Edit: Silent mode is turned off, so that's not the issue..
     
    Last edited: Mar 23, 2015
  40. har3inger

    har3inger Notebook Enthusiast

    Reputations:
    2
    Messages:
    33
    Likes Received:
    6
    Trophy Points:
    16
    We all have that plug/unplug problem. There is as-of-yet no fix for it. I've set the power-saving profile to force intel GPU while plugged in such that turning silent mode on then off again does the same thing as unplugging/plugging the machine, and that's been quite a bit more convenient for me.

    What maps are you playing for CSGO? I can get between 70-130 fps on dust2, 1080p maxed out, 4xmsaa. More demanding maps like cbble drag my fps down to around the 60-70 mark.
     
  41. Anders Winge

    Anders Winge Newbie

    Reputations:
    0
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    5
    I seem to get around the same FPS as you on those two maps with the same settings.. I mainly play nuke, dust2 and inferno..

    What GPU settings did you change to make the silent mode use the Intel? Global or application-based?

    Edit: Found the correct settings, PowerPlay, and I'm now using your trick instead of un- and replugging my power cord :)
     
    Last edited: Mar 27, 2015
  42. pestysam

    pestysam Newbie

    Reputations:
    0
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    5
    For the first year and a half I had this NP780Z5E it ran super quietly unless I was playing a game using the Radeon GPU, but for the past several months it's been running the fans almost nonstop. Sometimes it'll spin up the fans pretty loud for about 30 seconds, then they'll go off for another 30 seconds or so, and then they'll come back on. It doesn't even seem to have much to do with usage, since sometimes it'll be loud with only a web browser and a couple of tabs, none of which are running flash or anything, but other times it'll be fairly quiet with a ton of stuff open.

    I've opened it up and blown what little bit of dust out a couple times and even redone the thermal paste, but nothing seems to improve it. I'm going insane! Anyone have a similar problem and find a way to fix it?

    The only thing I can think of that changed around the time the fans started going crazy was that I swapped the stock hard drive out, because the computer was basically nonresponsive half the time, with an SSD. But shouldn't that have lowered the internal temperature if anything?

    It's also worse when plugged in, often turning on real loud as soon as I go off battery, even if my temps drop.
     
    Last edited: Mar 28, 2015
  43. har3inger

    har3inger Notebook Enthusiast

    Reputations:
    2
    Messages:
    33
    Likes Received:
    6
    Trophy Points:
    16
    I've noticed sometimes that when windows update is downloading/installing updates automatically, I'll get random spikes of huge fan activity when idling. Do you think that might have something to do with your problem?
     
  44. TeflonDonInc

    TeflonDonInc Newbie

    Reputations:
    0
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    5
    Any Suggestions on Getting Windows XP Running on Ativ Book 8 NP880Z5E?

    Thanks in advance.
     
  45. goibhniu

    goibhniu Notebook Geek

    Reputations:
    12
    Messages:
    85
    Likes Received:
    8
    Trophy Points:
    16
    Don't. Windows XP has been out of support for nearly a year now. There are no longer security or technical updates being released for it. If you absolutely have to have it (i.e., you have an application that requires it) then you should be running it inside a virtual machine.

    If you really, really, really wanted to try to get it installed on your system bear in mind that Samsung never released XP drivers for these systems, and since the driver model changed between XP and Vista/7/8/8.1/10 none of the drivers that were produced for later OSes will work. Since this laptop was designed and manufactured well after the computer industry had moved on from XP it is unlikely that you will be able to find any XP drivers for the hardware that it shipped with, and if you did there's not guarantee that they would be compatible with Samsung's implementation.
     
  46. pestysam

    pestysam Newbie

    Reputations:
    0
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    5
    It might be a contributing factor, but it's not the primary cause. I turned off Windows Update a day or so ago and it seems like it's running loud a little less frequently, or at least going loud-quiet-loud-quiet a bit less often, but that could be my imagination.

    The CPUs cores are running in the 48–53C range when it's just running a couple web browser windows with a handful of tabs (and showing less than 5% CPU utilization at 1.15GHz). That seems pretty hot for not doing much.
     
  47. Marco_NR

    Marco_NR Notebook Enthusiast

    Reputations:
    0
    Messages:
    26
    Likes Received:
    0
    Trophy Points:
    5
    Anyone know how to fix the problem of System process? it gets to 100% many times and everything becomes slow pc I have the model
    NP770Z5E
     
  48. Shatteringblue

    Shatteringblue Newbie

    Reputations:
    0
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    5
    Samsung ATIV Book 8 Model NP880Z5E-X01UB

    3rd Gen i7-3635QM

    16GB memory

    500GB SSD

    AMD Radeon HD 8770M &Drivers: http://www.guru3d.com/files-get/amd-catalyst-14-4-(14-100-march-27)-download,1.html

    Default Samsung graphics drivers are pretty ass (13.x) so I use the updated 14.4.

    Using this too: http://forum.notebookreview.com/thr...0-7900-8500-8600-8700-8800-8900m-gpus.720574/

    ---

    Issue:

    1. I go into a game i.e. LoL. I can run it at 140-180fps in the beginning.

    2. The table below illustrates my FPS issue.


    Time in Game | FPS
    1 min | 150-180
    2 min | 100
    3 min | 70-90 + jumps/drops from 30-90​


    3. If I remove the charger from my laptop, I can get a solid 90-110 fps.

    4. If I plug my charger back in, I go back to my issue at around 3 minutes.

    ---

    Checked my CPU/RAM usage and they're all fairly low and stable. My fan however goes anywhere from 30 to 99% speed.

    Power profiles, etc are all set to high performance/maximize performance, which explains how I'm able to get my original performance at the beginning of the game.
     
  49. lowspace

    lowspace Notebook Enthusiast

    Reputations:
    0
    Messages:
    20
    Likes Received:
    1
    Trophy Points:
    7
    Make sure to blow/clean out the dust from the heatsinks at least once a year. It reduced temperatures under load by 15 degrees for me. It will void the warranty, of course, as you will need to remove the logic board to do that. Be careful handling it. As for idle temperatures, I also get around 50 while browsing or watching a movie. I guess it's because of the 45w cpu in such a slim case, I don't really worry about that.

    As for the LoL issue, it is quite common among players despite the hardware. It happens even on powerful desktops. As far as I know, there is no official fix by riot, but there is a huge thread in riot's forum. You may find something there.
     
  50. Swooshant

    Swooshant Newbie

    Reputations:
    0
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    5
    So i had fifa 14 on windows 8 and i could run it on high with 4x anti alaising and it would work perfectly, 1080p. I have the Radeon 8770m. Now that I upgraded to 8.1 and also probably updated the graphics drivers fifa is not working as well. I also installed the new fifa 15, official copy, and everything is just slower, game wise. Do you guys have a recommendation for a stable driver edition for the GPU? I'm on the newest one and literally all I use the gpu is to play fifa, it kind of sucks that I need to play in 720p or low quality when before I could go to the max.
     
← Previous pageNext page →