Problems? See this thread at archive.org.
Has anyone else experienced this? I have had poor customer service even before my laptop has started to be built.
Placed online order 11/14.
Called 11/20 to ask why my order showed "Sales Person Hold". Talked to Ann Hampton x35209. She explained my order had incompatible parts. I asked why the website order would not catch this, and why No one had called me yet. Dodged both questions. Canceled order and placed new order as a result of this buffoonery, 11/20.
Called 11/23 to ask again why my new order was again showing "Credit Card Verification Pending". Left message with Ann Hampton x35209. No reply.
Called 11/24 to talk to Katie who bounced me to Kathy Quinn who "released my order". Talked to Ashley Carroll to ask/complain why I am on day 12 of my order and it still hasn't been started yet. SHE SAID THIS IS NORMAL!!!
Is customer service in ordering indicative of all of Toshiba's customer service? If so, I need to cancel this order.
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You are correct that TOSHIBA DOES NOT CARE ABOUT CUSTOMER SERVICE.
On Oct. 7, 2010 (less than two months after purchase), the system board for my Toshiba Satellite laptop (Serial No. 8A238359K) went bad and this standard part was ordered the next morning. Bottom line is that the part will not even be shipped until Nov. 19 - SIX WEEKS later!
After numerous calls, Toshiba "customer service" (misnomer) initially promised that the part (Part No. K000104270) would be shipped on Oct. 22 (Ref. No. 101018-005016). Today, I hear from them that it will now not be shipped until Nov. 19 (Ref. No. 101027-000320)!
When I spoke with the Toshiba "customer service" office this morning (Andi at 1-888-800-6841 x1) she essentially said tough luck and intentionally HUNG UP on me!
My daughter urgently needs the new i5 Toshiba computer (Serial No. 8A238359K) I purchased for her just two months ago repaired promptly for her nursing school program. She is the single mother, and sole support, of five (5) young children. I purchased this Toshiba laptop due to her required use of a laptop for her nursing school courses and exams.
I paid extra for my Toshiba warranty to include Carry-In Express Service ("first in line") with the option to take it into a certified local repair facility such as Richards Computer in Fairfax, Virginia. This easy repair should have been completed by Tuesday, October 12 because Richards Computer promptly ordered the part on the morning of Oct. 8 when I brought the computer in and this is a fast repair once the part is in.
After talking with NINE (9) Toshiba representatives and managers, I must conclude that Toshiba does not care about customer service. Because this is a standard part, it should have been in deep inventory with a shipping date of no later than October 8 or 9. There is no excuse for a standard, frequently-used part like this motherboard to be on back order.
If Toshiba actually cared about customer service they would have maintained a full inventory of this standard part or at least scoured their contacts to find this part in another inventory location outside of their routine corporate channels. If that was not successful, a replacement or even loaner computer should have been shipped to the distressed customer promptly. Unfortunately, Toshiba did not choose to do any of these customer oriented actions - because Toshiba does not care about customer service.
Toshiba has let its customers down again and I intend to broadcast this negative customer service attitude at Toshiba to all of the blogs available to my wide blogging networks. See for example, a start at FlexAbility Blog Archive A very bad Toshiba Laptop customer support experience Consumer complaints about Toshiba Computers.
Of course, unless something dramatic happens soon, I also will never purchase another Toshiba product again and I will advise all of my associates to avoid all Toshiba products like the plague. BE WARNED
Bad Toshiba Customer Service
Discussion in 'Toshiba' started by CheyDogFlies, Nov 24, 2009.
