Conics or PriceJapan

To provide some balance to exeltaios' experence - I had great service from Conics. They always responded within two days to any email and notified me when the date Sony originally gave them for arrival was delayed.

They shipped it promptly after recieving it from Sony and it was in my hands 36 hours later. Not only that, but it was loaded with English Vista and none of the Sony bloatware installed.

All in all, for the price I think the service was great.

 

Thanks.

I will 100% agree that Dynamism's prices on accessories are definitely higher than some other places, and I've taken some of that business elsewhere. But otherwise Dynamism is great.

Bingo. Sometimes you find a bargain isn't as much of a bargain. I can tell you that I can dial up Dynamism and talk to a sales person or a tech support person as long as they are during their business hours. I've never had a problem that way.

No matter what, I hope you enjoy the TZ despite your experience with PriceJapan.

 

I didn't get any emails from them since last week....
anyone????

 

Just asked my friend who ordered on July 10. According to him, last time he heard from them was July 16 despite him writing them on July 24 again.

Tomorrow is the last day within the "end of July" timeframe. It'll be interesting to see if anything happens tomorrow. He wired the money via his bank and the money was received by PriceJapan on July 10 after which they said they placed the order (via Sony Style, I think).

He is very dissatisfied with PriceJapan for not keeping him in the loop. First of all he only received a "we received your money and placed the order" on July 10. There was no estimated delivery time. He didn't get any feedback with regards to realistic leadtime until he actually contacted them himself.

It seems he is facing the same issue as I did: Quite snappy response times up to the actually order/payment - but not good response times as soon as payment has happened.

 

Exactly. For the order to be prepared the first thing is to pay. Don't worry. Is not risky for these two companies (Pricejapan and Conics) cause they are famous and they are trustworthy. But for sure don't make any bank wire to some strange company...always search who the other is.

 

Hi everyone, just received a DHL tracking number for my TZ90!! I am one of the people given "end of July" speech, so don't worry - looks like they/have received their shipment from Sony

 

I was of course reffering to people who ordered from PriceJapan

 

I just got an email from DHL saying that it was shipped from PriceJapan too!

They did keep their word. When they said "end of July," they really meant it!

 

Hi All,

I just got my TZ90 from Conics today. The long and the short -
-Paid via direct fund transfer to save on fees, delivered via EMS. I'm in Australia
-ordered earlier this in the month, got the whole "end of july" thing as well.
-Went the SSD, CD drive, 2gb ram, extra case, english vista, carbon model
-Everything is all set up, works straight out of box, no fiddling about installing windows vista again or anything, no looking for drivers, no invisible drive to get rid of cause i went the backup cd. No extra bloatware installed that all comes in a folder on the drive for you to decide if you want to install, all the viao functions just work. Looks like all the drivers are on the SSD
-Brett was great help through the whole dealing.
-no power plug issues
-Even came with power adapter to convert to Australia ac power plug

Hope that helps everything still waiting for theirs.

Surreal

 

Great surreal. We ordered the same combination and a case too. Did you pay any VAT? And with EMS in how many days it came?
I'm getting mine tomorrow, it had a delay at UPS Italy.
Enjoy your TZ!

 

that's great!!! when did you place an order with priceJapan??

 

I placed the order on the 13th of July, so it has been a little more than two weeks.

 

I ordered mine on the 13th also...but I didn't get anything yet...maybe I should give another day til "end of July"

 

That's about the same spec as the one I am inquiring with him about at the moment. I'm also in Australia, so I have a few questions for you, if you wouldn't mind answering them:

Did you have to pay any import duties, and, if not, did he under value or mark as a returning repair?
What price in AUD did you pay for everything all up?

 

Keep us posted, zukbang. If I remember, you needed it before you left town and were thinking about cancelling.

PriceJapan is probably receiving the orders from Sony already and all that's left is for them to ship them off to all of us. Maybe they'll be able to give you an answer regarding when you'll get it.

 

I am actually leaving this friday...I know for sure I'm not getting it before this friday...I really wanted to bring it with me..but oh well.
I would be very happy to get it by next week.

 

Why not get them to change the postal address to wherever you are going to be?

 

I wish I could do that but I'll be going to NY for just 5 days...I should be back on the 8th. Like I said, I would love to bring it with me but that is just a wishful thinking....

 

I wasn't expecting it to come, i thought it would be a few days into August since it would have taken a few days to ship from sony japan to him to me. So I was surprised when it came. It's marked at the right price, no returning repair or anything like that. No import duties...it seems to have slipped through the cracks. Paid 3.6k AUD all up. Hope that helps, probably just need abit of patience at this stage.

 

what is your estimated delivery date?? you are in US,right? thanks

 

I don't have a delivery date yet, it just shows that the package was picked up from Japan on the 30th. (To be delivered to US)

 

atlexz, it was picked up 30th?? I wonder how long it'll take to get here...
please keep us posted..

 

Good for you. I'm sure you can't wait Did you just get notification from DHL - not from PriceJapan?

Did anyone else who ordered from PriceJapan during July get news that their TZ is on the way?

Just got of the phone with my colleague who is practically fuming at this time. He ordered on July 10 (actually July 5, but money was received July 10) and still no news about shipment.

 

I got notification from DHL - yes baby

 

Same thing here. I have ordered on July 13 and still no news about shippement

I have ordered tz90: 160Gb + carrying case + bulk battery

Edit: I have just send an email to PriceJapan.
From them: "As I transferred SONY's email, the delivery of your item was delaed to August 03."

 

at least you got an email back from pricejapan...
they won't even respond to mine....

 

Hi all, I am Jabbajabbas colleague... This is my first post here. Jabbajabba urged me to write on this forum. I'm writing this from his computer. I specified and ordered on July 5th... then transferred the money to them which they unfortunately didn't receive until July 10th. But in any case they placed the order with Sony on July 10th. I find it strange that some persons on this forum who ordered later than me could get the shipment sooner than me. But lucky them. IMO it should be first come first serve. But ok maybe it had something to do with his configuration. But when I ask about the reason there is no answer. Mine was configured like Jabbajabbas with SSD and Premium Carbon so it should be a popular and common choice? Don't know.

But zukbang you aren't the only only they are not responding to. To be honest I am pissed off. I can understand if they are busy and ofcourse it is out of their hands if there is a delay from Sony. But my dissatisfaction lies with their lack of communication. During the whole process I have received no update or answer unless I asked. And response or lack thereof has been really bad every since my payment. Don't know if this is a coincident. All I know is that they havent confirmed or responded to my last 3 mails and as of now last time I heard from them was July 16th.
Service or courtesy is definitely not a part of their concept.

This is the last and only time I will buy from Price Japan. Price definitely is not everything.

 

I have sent 3 emails to got an email from them.
The last one I have sent was the shortest

It's hard to wait until next week-end or Monday

 

Sorry to hear about your experiences, those of you who ordered before me and still havent gotten shipping notification or gotten no response from PriceJapan.

Jabba, I didn't receive any correspondence from PriceJapan aside from the end of July estimate. The shipping notification came by email from DHL.

As of right now, it's in the US and making its way over here. (Still no ETA for the delivery date).

 

It just got here! I have it next to me right now. This thing is very pretty.

 

atlexz, I thought you got an email from DHL yesterday, no???

I just got an email from pricejapan that my TZ will be ship to pricejapan on 8/1. which is today in their time. I had to kinda scare them to get an email back to me.

now that I know I can't bring it with me, I don't need it til 8/8...not really happy with PriceJapan...

 

Yep, I just got the email yesterday! So you can expect it to be overnighted to you. The only thing that would cause delays are customs, but I don't know how it's handled.

It's weird how our experiences are so different. PriceJapan fulfilled everything they said they would for me. But I completely understand why you are dissatisfied with them.

 

I just placed my order with Conics. Here's to hoping that everything works out well!

 

I can say that although I did not buy from Conics, Brett was courteous and quick to respond when I mailed him. No complaints there. When I contacted Dynamism, I received the same nice treatment.

PriceJapan is a different story. My colleague asked me to post here that he still is waiting for information about when he can expect delivery. He has sent numerous mails the last 10 days - all of them have not been answered.

It's only fair to expect a status of his order considering that he has now been waiting for 22 days (and "end of July" is no longer). And it is only fair to expect them to confirm an address change so there is peace of mind (my colleague corrected the initial address as he had given the wrong building no).

PriceJapan has just lost at least 5 customers from my side (colleagues from my company) just because of a "simple" things such as responding to mails, confirming and answering customers requests. Keeping people in the dark is a no-go when doing business.

Zukbang apparently had to scare them to get them to finally respond to his mails. My colleague can't seem to get a response at all. This is really poor customer service and poor management. Regardless of whether it is due to hectic times, it is not acceptable. So be aware.

 

I have received great treatment from Brett, even though I have somewhat harassed him with a barrage of questions. I am still waiting for his team to get back to me with regards to some things, but it does not directly effect my order.

After some things are sorted I will post my full experience.

 

my tz was shipped on 30/07, arrived in France on 31/07!!

 

Conics.net are currently adding options for the wide coverage.

Wide coverage is basically the same as Dell's accidental damage cover; Wide lets you drop, spill water on, burn, run over with a truck and throw into a lightning storm and be covered under warranty.

(note: I am just a customer who has been talking with Brett)

 

I would just like to put in another good word for conics. Brett has been extremely responsive and helpful, and has kept me up to date with all aspects of my order. I would definitely use his services again and recommend others do to the same.

 

Perhaps the e-mail address of your colleague has made it into their spam filter... because he wrote to many e-mails. Have you tried using another e-mail address as sender?


Until now I can't complain about PriceJapan at all. Especially e-mail communication was very smooth!

- got a confirmation of my order via e-mail,
- got a confirmation of my payment via e-mail,
- got a confirmation of their order on Sony Japan and an *ESTIMATED* delivery period (01. to 08. August) Sony has given them via e-mail,
- got a confirmation via e-mail that they will undervalue if wanted,
- got a confirmation from them (via e-mail) that they will send another e-mail when my TZ has arrived from Sony Japan and will be shipped to me,
- to be continued...

And: yes, we now have the first day of my *ESTIMATED* delivery period and I could start writing dozens mails a day asking PriceJapan when they will deliver the TZ. If Sony delivers my TZ to PriceJapan not before 08. August (or even one or two days later) I simply have to wait. PriceJapan can't do anything about it. The bottleneck is Sony Japan not PriceJapan. Sometimes you have to be patient... at least a little bit.

 

A company should still respond to emails, even if it is to tell people that they don't have an ETA. People like to know that they are connected and have some control over things -- it's human nature.

 

Good for you that everything is in order. That is the way it should be. You however need to respect the fact that others have not been so "lucky".

Whether or not it is Sony's delay or PriceJapan's they still need to answer the mails. First of all I have seen my colleague's mails to them and he is not asking for much. For example, he changed the delivery address slightly as he had made a mistake on the first one. Wouldn't you want them to confirm that they have actually changed the address? You wouldn't want the notebook to be shipped all the way to a different country only to be returned because they failed to note down the right address.

I run my own business and my colleague is actually my employee. I myself find it completely unacceptable if mails, phone calls, or just requests/inquiries in general are not responded to. We have a 24 hour response policy. If necessary I or my employees will work a few more hours to sort out things. We are not talking rocket science here. You get a question - you address it. Regardless of whether or not you can meet the request. The more you don't answer the customer's inquiries the more anxious they will become. Simple as that.

It is great that you amongst others are satisfied and have received proper communication. But it also seems many have not.

PriceJapan might be able to get away with it because there are so many discount-hungry customers out there who will simply sit on their hands. However, many companies wouldn't be able to survive with that kind of customer/case management.

Exactly.

 

First: I didn't mean to offend you (or your colleague)!


Second:

You are absolutely right! But you should ask yourself, why they aren't answering your e-mails anymore.

As I said, my e-mail communication was very smooth (even or particularly after I placed the order and paid the money) and it is very hard to believe that PriceJapan will answer all e-mails of one customer and not a single e-mail of another customer. Perhaps it is really a "technical" problem (for example the spam filter I mentioned).


And the third thing I tried to say: If I have been given an *ESTIMATED* delivery period 01. to 08. August I will not start complaining (via e-mail) before 09. August. This is my "human nature".

 

Your comments are fair enough, Bonk. Everyone is their own person and has their own experiences.

As Jabba has stated, he is looking at the whole experience from a true business perspective. Anyone who wants to operate a business well and be successful should, no matter what, maintain high levels of customer service.

Speaking from a managers perspective who has had to deal with selling, purchasing, returns & dispatch and customer complaints, everyone of your customers want to be treated as if they are your top priority. It does not matter if they are not, as long as they have the perception that they truly are of some value to you.

If I was ever called and was unavailable, I made sure to call them back. Even if it was to tell them that I really can't talk and will contact them as soon as I can. If I was ever sent an email regarding an order or a complaint, I would always respond, even if it was to let them know that I would be out of the office for X days and unavailable to deal with the situation until then.

People have said that their emails may be short, but they would gladly accept one poorly structured sentence over no response at all. The moral of the whole debacle is that any business should communicate and let their customers know what is going on, even if it is to tell them that you know nothing.

I have an example, but if you don't really care then feel free to skip this last part (warning: rant): There was a sales person who had been telling her customers that an item that wanted ordered was "coming" and continued to do so without actually checking anything. The whole thing went on for almost a month (the customers were extremely patient). I had to step in acting in a management capacity (even though I was half the sales person's age trying to portray more professional conduct) and deal with the situation. I spent half the day chasing everything up, neglecting all my own work, and even then it took me almost a week to finally get the part to our back dock.

Every day I made sure to contact them and let them know the progress, even if it was to tell them that we were still waiting. I ended up giving it to them at below cost and even offered to ship it to their door free of charge, but they instead decided to come in, pick up the item, and even personally thanked me. They continued to come back and deal only with me, and we even got a lot of business from their friends.

Treat your customers right and your business will only grow. </end rant>

 

Very well said Nanaki.

 

Guys Nanaki may have a point here with regards to p-j mail being filtered as spam

I also got paranoid when I didn't receive replies initially

After that Kaneda from pricejapan sent a mail from his personal gmail, as I did not receive the p-j mail (I was getting a little anxious in my email replies, so he took it upon himself to do this)

I received his gmail email

I gave him another email to contact me on

No problems ever since

Always a reply very quickly......

 

+ they sent my notebook and it arrived in 1 day from Japan to Europe!! Sony tz90 32g ssd 160gb hd laeather cover leather case dvd rw external etc..

 

Actually it was Bonk who mentioned that PriceJapan might have put my colleague's mails in their spamfilter.

But thanks for the tip Intrigger. I just asked my colleague to check his own spamfilter (he uses Gmail) and none of the mails in the spamfolder came from PriceJapan. Besides Zukbang finally got a reply from them after many days of not hearing from them as well.

 

I'm going to order my premium carbon fiber TZ90 with SSD + 160GB hard drive from Dynamism. The extra I pay is worth it since they provide a three year warranty with the FedEx service. Shipping a laptop like this to Japan via overnight or 2 day service AND insuring it for the price of the laptop costs alot. I've dealt with Dynamism before and their warranty really is pretty good plus they actually reply to emails in a timely manner. I've never heard of Conics or PriceJapan though. Also, if you're looking for RAM, check out Newegg.

I'd order with a credit card whenever possible. That way if these companies don't deliver, you can file a chargeback with your credit card company and get your money back.

 

I don't filter my business email account...why would they?? it's not pricejapan is using hotmail or yahoo....I think they're just too lazy and waiting for the last email then reply..just like mine.

on my last email, they quoted:
Sonystyle notifed us that your TZ90 will be delivered to us on 8/1.

We will ship it on 8/1.

One day may be delayed, sorry.

this sounds like they are going to ship my TZ no later than 8/2, right??
this means I might be able to bring it to my business trip on friday. if this happens, i MIGHT forgive them......=) but I'll never order from them again though..

 

I think you're right Zukbang - or maybe too busy - but so many days without a reply is just plain dodgy in lack of a better word. Regardless it is not making people happy.

With regards to the filter: They received and answered the e-mails from the same e-mail address in the past, so why would they suddenly end up in a filter? It is not like he sent them 10 e-mails in a row the same day which might trigger some automated mechanism.

Out of curiousity, can I ask what you did to "scare" an answer out of them? In any case, I hope you get your TZ before you're leaving for your business trip.