Dell Outlet exchange - some concerns...

how did you get India support?
For workstations you should be getting US based support every time.

 

You sicken me. Sorry but I have to say it but you are one of the worst kinds of customers, and Dell is doing far more then it really should to just satisfy your selfish little hand.
You buy scratch and dent, and you expect a notebook in good cosmetic condition? Geez man, talk about taking advantage.

Psh a refund is the best choice here, that way Dell doesn't have to put up with you and cost other customers money when prices jump a bit.

@Rattler I am not sure how he is getting India support either, perhaps since the notebook is scratch and dent?

 

Yeah, he should just give Dell his $1200 and use that partially booted laptop as a little space heater.

 

Yes except his major gripe was with the cosmetic damage, not so much the inoperable system. The inoperable computer would have been repaired by Dell there is no doubt about it. My question is why he never mentioned the inoperable laptop, but mentioned the badly damage lid more.

 

Wow....did someone in your cherrios this morning??? Anyhow, I did report the system not booting up properly but thought this could be fixed faily easily as long as the lid could also be replaced. I was willing to accept some cosmetic damage but this was really bad. When the rep said indicated that all I could do was an exchange, due to the lid/cover, I accepted that. Then I get an e-mail saying that my account would be credited. I was looking for confirmation on what was taking place, the credit or exchange, when I was finally transferred to US support and they were able to take care of this. The US rep indicated that she would properly set up the exchange and was also at a loss as to why they other rep wanted me to send the system back.

 

I think it maybe just a case of calling the wrong tech number.
On the scratch and dent issue I have seen them come were you couldnt tell it was one and I have seen them were they are so bad that they should have been parted out. that is why I always add complete care to any outlet order. the way I see it is if I get one that is not bad fine if I get one that is like his I will either return it or exchange it. On the last T3400 I got in it had a broken face plate and badly dented side panel when I contacted dell they gave me the option of either returning it, exchanging it, or them repairing it.

 

Hats off to Dell Business support. Much to my surprise, my replacement system arrived yesterday. Dell even upgraded a few items:

Proc - 820 to 840
Ram - 4 gb to 12 gb

I did lose the second hard drive (I had a 320 and a 250 gb) but this one had a 500 gb instead - not really a downgrade as I planned to install an after market SSD anyway.

 

And that's why business oriented notebooks are far superior to consumer grade notebooks. <3 Dell Business

 

Sorry to bump up a super-ancient thread,

but this was the only thread I could find regarding outlet system exchanges.

I got a lemon as well from the outlet, the Quadro 4000m will not function at all. Whenever I throw a gfx-intensive program, it just blue-screens, and the laptop won't even boot without optimus(meaning that this system cannot handle with just the 4000m).

Tried re-imaging, installing nVidia drivers, Dell Drivers, Clean install... etc. with no avail. Crashes instantly upon running 3dmark Vantage, sometimes booting into Windows into a weird-grayish screen seen in the 70's.

Well, long story short, Dell has agreed to do a system exchange for me, and the business support told me that the replacement will come in ~21 days. Does this really take this long?(I guess the OP got it within 3 days.. wow!)

And also, for an exchange done within the 21 day period(I had it for 5 days, never could get it to work...) Do I get a newly built system or would I get picked another model from the outlet? I'm thinking I'm getting a newly built one, but I was just curious as to what the policy was.