Dell Outlet UK- E6220 Problems

Did you get any positive feedback from CS?

 

No reply yet (going through email support) sent yesterday morning. Have found a few UK phone numbers on the web for Dell, so will give them a call if i dont hear back tomorrow.

Still cant add my laptop to my account on the dell website though, through both the customer number and sales number it draws a black. The Service tag did bring up the original sale in Finland last month (I guess to the first owner who returned it to dell, and then sold through the outlet to me). Its now gone though, But it does say I have an existing product in an "DIMENSION 8300" from 2003..... Which I dont, only registered my Dell account a couple of months ago.....

 

It will take a couple of weeks to update on the system and update service tag records. At least it is relative new and only keyboard changed

 

Ah righteo.

 

Well had no reply until I emailed '[email protected]' yesterday and had a call back in about 10 minutes!
They are now looking into the case after i have provided them with photos of the problems.
We will see what happens!

 

Another update-

Later on Wednesday, I was contacted by another CS representative about getting the screen replaced. She said I would have a call on Thursday to confirm the day/time.

I then had another call, yesterday, to confirm the engineers visit to my work office to replace the screen, and that they would be coming today.

The original CS representative called up late in the afternoon to confirm that I had been contacted, and that she would check tomorrow (today) that the engineer had done the work.

The Engineer called this morning to confirm that he was coming and provided a time.

He came at that time scheduled, replaced the screen in 5min, tested and mentioned that he had another case to go to today, an E6220 that needed a screen as well, but I had had the only one spare today.

Cant say fairer than that, great customer service from Dell , as long as you complain to the CEO...

 

Dell Indian support sucks