E6410 Owner's Thread

Could it be the SSD you are suspending? Did you ever have a HDD installed that had the same issue?

GK

 

This idea also came on my mind, so few weeks ago I took an older SATA classical HDD, installed fresh copy of Win 7 on it. Resume from suspend was still failing.
Please note two important things, firstly that it is the resume from "suspend to RAM" what is failing, Thus HDD or SSD should make no difference, but I verified it anyway. Secondly resume breaks only when the AC power is unplugged during waking-up: that could be an argument for considering all my device drivers OK. Anyway, up-to-date it is a total of 1 original Win7 install + 2 reinstalls (one on SSD, other one on a testing HDD) - in the two latter cases I firstly tried suspend/resume on Win 7 vanilla installation, then with nVidia drivers (different versions, release and pre-release beta) and Intel chipset drivers. I also booted from Ubuntu LiveCD and exactly the same - works fine on AC-power, fails on batteries.

I agree with everyone thinking I must have constructed the issue just in my mind, it's hard to believe this strange behaviour. And as I said, Dell replaced almost all components of laptop. They wouldn't do that if their knowledge-base pointed out a possible solution in simple reinstallation of the OS. I must get used to remember not to resume when the laptop is not plugged into the wall.

 

followed your steps, mine works fine - about 5 sec to sleep, about 7-8 to resume.

Mine is an E6410/Win 7 32 bit ultimate/4gb/Intel SSD bitlocked/6200AGN/backlit keyboard/ON flash/5540 WWAN/i5-520/WXGA+/Intel HD/6 Cell/DVD-RW/Finger Print reader/Smart card reader/TPM plus some other stuff I probably forgot

 

My E6410 resumes from 3 Sleeps in a row on battery power.

*****
G1, Sleeping subdivides into the four states S1 through S4:

S1: All processor caches are flushed, and the CPU(s) stop executing instructions. Power to the CPU(s) and RAM is maintained; devices that do not indicate they must remain on may be powered down.

S2: CPU powered off

S3: Commonly referred to as Standby, Sleep, or Suspend to RAM. RAM remains powered

S4: Hibernation or Suspend to Disk. All content of main memory is saved to non-volatile memory such as a hard drive, and is powered down.
*****

Is there a Sleep mode setting in BIOS, and if so, what are ours set to for comparison sake?

S3 Suspend to RAM = Sleep. Many devices are powered off. Your device(s) are not powering on when on battery. Device power ON fault after much software troubleshooting could suggest a device hardware issue... which Dell pursued unsuccessfully.

What hardware didn't Dell test? Can you disable it/these in Device Manager one-by-one?

Why did Dell stop troubleshooting the issue if it remains?

Sleep response in Safe mode?

Try a different battery? Does your power button throb blue while sleeping?

Could it be a failure to enter Sleep succesfully, not wake up from sleep? Try different RAM?

GK

 

Thanks for testing it out, I appreciate it.
Safe Mode: Suspend-to-RAM function disabled, I discovered that Windows does not enable STR unless nVidia drivers are loaded which is not the case in Safe Mode
What was replaced:
1) Mainboard which includes the nVidia GPU
2) CPU
3) Display (don't ask me why)
The following was not replaced, but my colleague with different E6410 did provide for tests:
4) Battery (6cell instead of my 9cell)
5) RAM
The following was not replaced but physically unplugged for tests:
6) WWAN MiniPCI card
7) WLAN MiniPCI card
I suppose a wholly different machine has been built for tests, wasn't it?
I think that RAM modules (mine and colleagues) were made by the same manufacturer, though the RAM modules capacity was different from mine. Sticker on my RAM states "Hynix Korea 04", I don't remember the label of colleagues RAM.

 

I resolved my issue of having the laptop "waking" from a sleep mode. All would wake except the display, hibernate worked fine.

Updated the BIOS to the latest
Update a chipset driver
Updated a video driver

Knock on wood so far so good, haven't tried sleep on battery power but feel it should work too.

 

And fails on Linux CD boot... completely different OS and drivers. I wonder if Dell really changed the MB/GPU? Can you ask them for a new machine?

I assume the BIOS is current. What about the CMOS battery?

GK

 

Indeed, I saw the technician replacing the MB. Yep the BIOS was A05 and later A06 when it became available. Btw. Ubuntu boots fine, only the resume issue is the same like with Win7.
I'll see with Dell what they can do for me or just will let it go. I'm tired already with this issue and busy at work. Thanks everyone for their hints.

 

I downloaded the right driver for the gpu i have but i cant seem to delete this post...

 

I have a problem with a E6410 that I bought out of the outlet and I see a few other people have it too but I haven't seen a solution yet and wonderered if any of you have one.

When I boot the system it goes through the BIOS and posts quickly but then there is about a 5-6 second delay before the hard drive goes to boot. This happens regardless of if I am booting from USB, HDD, or CD. Do these systems have an unusually long lag time there or is it possibly a hardware problem of mine? I have updated to BIOS A06 hoping to resolve the issue but that doesn't seem to have.

I have gone through and made the BIOS go through a minimal boot process, removed the extraneous devices I dont have installed and made the hard drive as the only and primary boot device. Any ideas?