E6420 corner popping out

You'd think that Norway would have better consumer laws....that's ridiculous and I'm sorry to hear that.

That said...."after shipping" can be many things to many people...To Dell it could be the moment they hand it over to the delivery people (DHL, UPS, etc.) to send to you, but to you it could be the moment you opened it/signed for it at home.

In any case, if you really want to return the machine, bring that paragraph you mentioned up to the CSR's that you talk to, and do as much as you can to try and get them to accept a return w/in 7 days.

If they still won't budge, try looking for what's called "unresolved issues", it should be a link on the Dell Norway homepage near the bottom...and someone from a response team should be able to help you out.

 

I used automatic translation, but it's supposed to be 7 days after receiving the package.

Norway has very good laws at least for private customers, but I have ordered this through a business.

But after the hour long phone talk with all the departments they said I have to contact the one who sold it to me (I ordered over phone). Now I got an email response from him telling me to call tech support (I have talked to them twice.)

 

If Dell doesn't help I would contact your local obudsman (Forbrukerombudet) for advice so you can be clear on your rights to complaints and handling of defective items. Your notebook clearly has a build quality issue, given how Dell's market their E6420 Latitude as a "design that’s built to last" this is false with the chassis popping off within days, therefore the product is deemed to be not as expected and is defective.

Well I carefully used those words so it's within guidelines of the Norwegian consumer law, but contact them if you're still having trouble and hopefully your local obudsman can guide you to the right direction.

 

When I contacted Dell about this they promptly set me up to have the unit shipped in for repairs. I'm very skeptical as to what they will do to repair this issue. I see this as a design flaw and not a issue with build quality. I'm hoping they have a revised bottom plate with longer hooks to catch the frame better if not...I might just have to stick a screw in there b/c that would actually completely resolve this stupid issue.

I sent my laptop back into them today (they shipped me a box with pre-paid shipping label) I will keep everyone posted on what they do to "fix" it.

 

I finally got my replacement, there is no corner popping for me.

When comparing the two, I have not notice any change in the bottom panel. But there was a slight different to the inner casing for the laptop itself, if you have the popping issue you may have damage the corner section to give way. Hmm hard to explain....

 

Damn... first repair report and it is indefinite!

GK

 

^well this is more of a replacement than a repair, i hope they give me a new one as opposed to trying to "fix" it :/

 

well i just got my laptop back from "repairs" and guess what! the corner...still pops :/ I shall make a very angry call today requesting a replacement laptop...or else lol

 

Ouch.. a long wait for the repair. Hopefully Dell has mastered manufacturing the inner case by now.....

 

I'm very curious as to how you were able to get dell to send you a replacement unit. I was just on the phone with them for an hour and got transferred all around the office with no one giving me that option. They have escalated to their "top teir support team" who will contact me within 24 hours to give me more options. I lol at all of this.