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e6520 Fingerprint not working

Discussion in 'Dell Latitude, Vostro, and Precision' started by Dreamliner330, Jun 17, 2011.

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  1. swinster

    swinster Newbie

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    I have just gone through tis very procedure and have posted what I did here (en.community.dell.com/support-forums/laptop/f/3518/p/19394107/19931980.aspx), so I hope it helps.
     
    swinster, Aug 30, 2011
    #11
  2. Zee Haa

    Zee Haa Notebook Enthusiast

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    I have a weird problem with the fingerprint reader (Latitude E6520)
    Sometimes after swiping I get a message "Please rescan your finger" and I can't use the fingerprint reader to login. After logging in with password, I can't register a new fingerprint in DPP. ("Unable to read fingerprint. Please try again!")
    Have you ever seen like this?
    After one or more reboot/sleep-power on/hibernating-power on it works again.

    It can be a software bug IMHO (because the service center replaced the palmrest as far as I know it includes fingerprint reader), but I'm not sure, and didn't find anything at google...
     
    Zee Haa, Dec 9, 2011
    #12
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