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Has anyone returned an order to the Dell Outlet?

Discussion in 'Dell Latitude, Vostro, and Precision' started by Mark Larson, Oct 20, 2011.

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  1. Mark Larson

    Mark Larson Notebook Evangelist

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    So I ordered an E6220 from the dell outlet and I just got a notification that it has been shipped and its on its way.

    I also saw one for sale locally and checked it out. I don't think its going to be worth the $700 or whatever.

    Has anyone used the dell outlet return policy? They say that they'll charge a 15% restocking fee unless the system is defective.

    I can probably claim that its defective if that's what it takes, but I'd rather just return it. Has anyone returned something to the dell outlet and can tell me how it works?

    Can I just refuse shipment? I'm guessing that if I contact the Outlet returns people they'll tell me to accept shipment. What's the inside scoop?
     
    Mark Larson, Oct 20, 2011
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  2. Stelio

    Stelio Notebook Evangelist

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    You should not have a problem. Just call in and say you are not satisfied because of what ever reason and they will get a courier to come pick it up. You have to talk to the returns department and they may even offer you some cash back or a replacement that fixes an issue.
     
    Stelio, Oct 20, 2011
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  3. Mark Larson

    Mark Larson Notebook Evangelist

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    What about the restocking fee?
     
    Mark Larson, Oct 20, 2011
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  4. Star Forge

    Star Forge Quaggan's Creed Redux!

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    Shouldn't be one if you don't open the box upon delivery.
     
    Star Forge, Oct 20, 2011
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  5. BigNerd

    BigNerd Notebook Deity

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    From what I recall... they don't charge a restocking fee on returning Dell Outlet products because they are already refurbished or scratch&dents.

    That may have changed, but I returned a Dell Outlet Latitude about a year ago and the only thing they didn't refund was the shipping.
     
    BigNerd, Oct 20, 2011
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  6. Mark Larson

    Mark Larson Notebook Evangelist

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    In this case the shipping was free. So i should get a full refund if I ship it back at my own expense?
     
    Mark Larson, Oct 20, 2011
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  7. Tsunade_Hime

    Tsunade_Hime such bacon. wow

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    If you do a return, call up Dell and they will issue you a RMA # and a prepaid FedEx shipping label.
     
    Tsunade_Hime, Oct 20, 2011
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  8. BigNerd

    BigNerd Notebook Deity

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    What's funny about my return, was although they didn't refund the cost to ship it to me, they also sent me a prepaid FedEx label, so they paid for the shipping back to them.
     
    BigNerd, Oct 20, 2011
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  9. Tsunade_Hime

    Tsunade_Hime such bacon. wow

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    Most of the time Outlet is free shipping. Usually they refund the invoice amount, but I guess if you opt for like express you obviously pay more. Meh Dell's Outlet has been great. I returned my Latitude E6410 and within 2 hours of me dropping it off at Fedex they credited my PayPal account (before it got returned to TN).
     
    Tsunade_Hime, Oct 20, 2011
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  10. Mark Larson

    Mark Larson Notebook Evangelist

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    Did they charge you a restocking fee? What was the reason for the return?
     
    Mark Larson, Oct 22, 2011
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