Latitude E6510 Owner's Lounge

The fan does run at the lowest speed most of the time when on mains power. First check the CPU utilisation in Task Manager and you can look at the temperatures using HWMonitor.

John

 

Sorry forgot to mention, came to $689 + Sales Tax $53 = $742.

 

hey guys,
I just wanted to share with you that, i ordered e6410, refurbished from the dell.outlet website, today with the 25% off coupon from logicbuy.com, core i7-620 m model [this should be fast y'all], 4gb ddr3 1066mhz, 1280x800 ( have to...), windows 7 pro , 160gb 5400rpm (i will replace with ssd)
for 580 with shipping and tax and, shipping was free.
i think i have a beautiful deal
it should ship tomorrow, it says 3-5 day shipping, but i live in NC, which is very close to TX,should be here by Thursday, I guess.
Well, any suggestions or warnings when it arrives?
how good is refurbished dell? i never had a rfb. dell.

 

It glitched.

I then tried setting the priority for IRQ8 (cmos/clock) to 1 and IRQ16 (video, audio and some other stuff) to priority 2.

It glitched.

The system first glitched very shortly after I bought it, before I'd had a chance to install much. "Not much" in this case being Symantec Endpoint Protection v11. So this morning I removed SEP and replaced it with MS Security Essentials. Now to wait some more...

s.

 

Reviewing this and subsequent posts... video boinking out, video optimizers, video driver re-installs, registry cleaning, changing format on special partition, imaging known troubled install, and previous notebook install with same video issue... I would want to start fresh... open the bottom to inspect for tight mechanics and wiring, flash any BIOS and firmware updates, run Dell diagnostics a bit, and clean install Windows 7 x64 with relevant drivers from Dell.com (in Dell prescribed installation order). This was required with my E6400 (it had the video and audio drivers boinking out) and only made my E6410 more solid since I switched to AHCI mode and withheld some DCP and security device drivers. I'm not sure what it is or why, but these notebooks do not 'feel' stable until the factory install is replaced with a user install.

It should not be this way, but that's how it seems to be so far by my experience.

Trying different programs to achieve stability will probably not address the underlying system issue.

GK

PS When you run the Dell Diagnostics, a DOS-type app, and assuming no hardware issues, you'll get that stability 'feeling' you want just watching the diagnostics run. That's when you'll realize the machine is solid and runs great... just needs a careful installation of the higher order OS.

 

yup, agreed 1000%

 

GK,
Thanks for the suggestions.

I've already reinstalled the BIOS firmware (A04 -- the same it came with). That was one of the first things Dell wanted me to do.

I'm reluctant to open it up physically myself, since I've got an on-site Dell maintenance contract. Their local Unisys field service engineer is investigating the issue, too. I'll want to discuss it with him before doing a full reinstall. He's holding a motherboard for me which Dell suggested replacing, so maybe I'll just have him do that on Thursday, checking all the connections at the same time.

 

>>I've already reinstalled the BIOS firmware (A04 -- the same it came with). That was one of the first things Dell wanted me to do.

Seems unneccessary if it was already installed.

>>I'm reluctant to open it up physically myself, since I've got an on-site Dell maintenance contract.

On the E64xx, loosen a single screw in the center of the bottom plate (screw remains retained) and it slides right off. Take a look see around to be assure yourself all bits look to be inserted and connected... there's not a lot of points interest.

>>Their local Unisys field service engineer is investigating the issue, too. I'll want to discuss it with him before doing a full reinstall. He's holding a motherboard for me which Dell suggested replacing, so maybe I'll just have him do that on Thursday, checking all the connections at the same time.

Great if it is needed... otherwise, you've got some guy gutting your notebook hoping he's solving something... be sure he puts it back together carefully.

Unless you need him, same guy may not be the best one suited to the deliberate and time-consuming task of re-imaging your system, starting with collecting and organizing the current software drivers.

So, given conditions, take the new MB and still prepare to re-image your system.

GK

 

Since this is your second sample, I doubt it is a manufacturing defect (i.e. bad hardware component/bad mfg process). It could be a design problem (e.g. bus timing). But, since one of my M4500's had the exact same symptoms which then disappeared with a minimal (re) install of Windows (i.e without unnecessary drivers/utilities), it seems likely the symptom was caused by Dell-supplied software (e.g. ControlPoint).

As I alluded to in my first reply to you, your best bet is the same remedy.

There is no point to updating the BIOS to the same revision and it's not likely the display driver is the problem. At some point, all this messing around is going to cripple the laptop and then you will be frustrated.

If you want to keep the laptop and avoid possible warranty hassles, one option would be to purchase another hard disk of the same size and install the fresh copy of the minimal OS on the second drive. The hard drive is easy to remove/reinstall. Maybe buy one on-line from New Egg. This would allow you to learn how to build the minimal operating system version at your leisure, swapping back to the original drive as needed when computing needs to get done or for warranty work. Just a thought...

 

Scan Time 2010-09-07T18:59:21Z
Scan Duration 60 seconds
System Manufacturer Dell Inc.
System Product Name Latitude E6510
BIOS Date 07/08/2010
BIOS Version A04
OS Build 7600
Platform Role PlatformRoleMobile
Plugged In false
Process Count 79
Thread Count 780
Report GUID {465fc6b5-e16d-461f-9793-0ebac993bdd3}
Analysis Results
Errors
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name Generic USB Hub
Host Controller ID PCI\VEN_8086&DEV_3B34
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_8087&PID_0020
Port Path 1
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_3B34
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_0A5C&PID_5801
Port Path 1,8
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub
Host Controller ID PCI\VEN_8086&DEV_3B34
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_8086&PID_3B34
Port Path
Platform Power Management CapabilitiesCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Warnings
Platform Timer Resolutionlatform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units) 10000
Maximum Timer Period (100ns units) 156001
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 2624
Requesting Process Path \Device\HarddiskVolume3\Program Files\Mozilla Firefox\plugin-container.exe
CPU Utilizationrocessor utilization is moderate
The average processor utilization during the trace was moderate. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%) 2.41
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name firefox.exe
PID 2904
Average Utilization (%) 0.75
Module Average Module Utilization (%)
\Device\HarddiskVolume3\Program Files\Mozilla Firefox\sqlite3.dll 0.49
\SystemRoot\system32\ntkrnlpa.exe 0.11
\Device\HarddiskVolume3\Windows\System32\ntdll.dll 0.04
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name System
PID 4
Average Utilization (%) 0.38
Module Average Module Utilization (%)
\SystemRoot\system32\ntkrnlpa.exe 0.26
\SystemRoot\system32\DRIVERS\iaStor.sys 0.02
\SystemRoot\system32\halmacpi.dll 0.01
Information
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 2624
Requesting Process Path \Device\HarddiskVolume3\Program Files\Mozilla Firefox\plugin-container.exe
Calling Module Stack \Device\HarddiskVolume3\Windows\System32\ntdll.dll
\Device\HarddiskVolume3\Windows\System32\winmm.dll
\Device\HarddiskVolume3\Program Files\Mozilla Firefox\xul.dll
\Device\HarddiskVolume3\Windows\System32\user32.dll
\Device\HarddiskVolume3\Program Files\Mozilla Firefox\xul.dll
\Device\HarddiskVolume3\Windows\System32\ntdll.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name OEM Power Saver
Plan GUID {a1841308-3541-4fab-bc81-f71556f20b4a}
Power Policyower Plan Personality (On Battery)
The personality of the current power plan when the system is on battery power.
Personality Power Saver
Power Policy:Video Quality (On Battery)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Optimize for Power Savings
Power Policyower Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality Power Saver
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Balance Video Quality and Power Savings
System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Battery:Battery Information
Battery ID 13245Samsung SDIDELL P018K06
Manufacturer Samsung SDI
Serial Number 13245
Chemistry LION
Long Term 1
Design Capacity 63000
Last Full Charge 58646
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported false
S2 Sleep Supported false
S3 Sleep Supported true
S4 Sleep Supported true
Platform Power Management Capabilities:Adaptive Display Brightness is supported.
This computer enables Windows to automatically control the brightness of the integrated display.
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 0
Idle (C) State Count 3
Performance (P) State Count 11
Throttle (T) State Count 8
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 1
Idle (C) State Count 3
Performance (P) State Count 11
Throttle (T) State Count 8
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 2
Idle (C) State Count 3
Performance (P) State Count 11
Throttle (T) State Count 8
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 3
Idle (C) State Count 3
Performance (P) State Count 11
Throttle (T) State Count 8


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