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    *OFFICIAL* Alienware Area-51M R1 Owner's Lounge

    Discussion in '2015+ Alienware 13 / 15 / 17' started by ssj92, Jan 8, 2019.

  1. Sunnydora

    Sunnydora Notebook Enthusiast

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    Be careful about the screws though, some of them are really easy to get striped. I ended up purchase a 300 assorted screw set on amazon for $7 lol. The stock m.2 2230 screw got striped the first time I tried...


    Sent from my iPhone using Tapatalk
     
  2. VoodooChild

    VoodooChild Notebook Evangelist

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    It not worth a delidded on this machine from my own personal experience. I had a delidded 9700k and it still ran hot even after a repaste. I had to use a daily undervolt anyway so I didn't see any benefit from the delid. The guys here like SK and Captain are using a copper IHS I believe so their mileage may vary. May be my Hidevolution delidded job was crappy so I don't know... too many variables on this one..

    When you open up the system, pay close attention to DGFF pin connections as they're flimsy as hell.. pro tip.

    My system replacement has been approved so its another 3 weeks of long wait times for me. I will not be doing any repaste on my new machine as I have not seen any drastic improvement over the stock paste job. We are still undervolting the CPU by -125 minimum and undervolting the GPU to 925mV so I'll run it stock until the temps go through the roof.

    Sent from a Galaxy S9+
     
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  3. Virale

    Virale Notebook Evangelist

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    Is it odd that my computer only came with an intel sticker??? Hahaha that 2080 sticker looks cool, haha to brag!
     
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  4. S.K

    S.K Batch 80286

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    I ditched the copper IHS due to Z-height issues and relidded using the stock IHS with Conductonaut inside. The temps are definitely much better than stock. The way it is relidded makes all the difference in the world. If somebody applied too thick sealant layer under the IHS then it'll kill the benefits by adding to the height profile. That's why I never go the reseller route when delid is needed.

    I got that from Ebay. There are 2 in the pack. The other one is silver on black which would look perfect on dark side of the moon version!
     
    Last edited by a moderator: Jun 18, 2019
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  5. SacraficeMyGoat

    SacraficeMyGoat Notebook Evangelist

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    Hey guys, just finished my repad/repaste. Was previously running Kryonaut with stock pads.

    Swapped them out with Gelid Extreme pads 12w/mk.

    During Apex Legends on stock CPU settings with -0.150 UV, I was averaging in the high 60C to low 70C.

    Unfortunately I ran out of Kryonaut, but had a thin layer on the CPU and GPU, I guess it was enough, but I also put a small dot in the middle of the stock thermal paste (shin etsu) that dell uses since that's all I had left.

    Anyways.. Now on Apex Legends @ 5GHz I'm hitting 68C-70C Max, and averaging 52C-55C.

    I honestly didn't think repadding would make such a huge difference, so if you're considering repasting, REPAD as well!
     
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  6. Enkeixpress

    Enkeixpress Notebook Geek

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    I actually don't have a clue about which System BIOS or VBIOS to be on for best performance and temperatures be honest.

    So, I've decided to just update to the very latest vbios version, v1.0.0.5, and also stick to the system bios v1.5.0.

    The latest v1.5.4 system bios seems to want to downclock the RTX 2080's clock rate in order to keep it's temperature under 75 c, no idea why. Bit silly really. Dell screwed up with that firmware for sure, will wait for the next one to release.
     
  7. S.K

    S.K Batch 80286

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    The 4 adjacent memory chips take 1.5mm in my case. If I put 2mm on there, the heat sink fails to seat flat on top of the GPU which leads to high temps that are noticeable instantly. What works in my case is 2mm pads on 4 memory chips that are in pairs of 2 on either side of the GPU and 1.5mm pads on the 4 adjacent memory chips. Plus, 1.5mm on the VRMs. 2mm everywhere around the CPU and 1mm on the two separate VRMs that are between the DGFF and CPU fan. Here is a guide: http://forum.notebookreview.com/thr...-owners-lounge.826831/page-1111#post-10911767
     
    Last edited: Jun 18, 2019
  8. captn.ko

    captn.ko Notebook Deity

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    then something went wrong with your delidded CPU... it makes a huge difference. But i admit: the chip itself is important too.

    Dell i9 9900k stock

    [​IMG]

    pretested delidded i9 9900k stock speeds

    [​IMG]

    my Dell i9 9900k needs a lot more juice 1,15v vs 1,07v -> results in higher temps and higher power consumption. Delidd makes 5-10 degree better temps.
     
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  9. VoodooChild

    VoodooChild Notebook Evangelist

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    My delidded 9700K came from Hidevolution and I don't trust these guys anymore with regards to their "thermal upgrades", the layout of the heat pads was done so badly that I wonder how the delidded was done...so I cannot disagree with what you're saying. Your pictures tell a different story.. my 9700k hit 98C within 2 mins of Aida 64 run so..

    In any case, this 9700k based system will get swapped soon and I'll have a new laptop to work with when the replacement shows up. Then, I'll follow what S.K. did and do all the thermal application myself. Will definitely post the results here...



    Sent from a Galaxy S9+
     
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  10. etern4l

    etern4l Notebook Virtuoso

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    @Flying Endeavor Sounds familiar? Maybe stop wasting time with that vendor...
     
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  11. Nomadsan74

    Nomadsan74 Notebook Consultant

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    The wait is finally over !

    Received my swap unit today...

    [​IMG]

    Now is the time of putting my parts in and then 1 month without stock pads & paste to see if it survives... ;)
     
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  12. VoodooChild

    VoodooChild Notebook Evangelist

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    Congrats on the system, after the ordeal you've had, you definitely deserve it! You've saved the old parts from Hidevolution haven't you?

    But what do you mean "without stock pads and paste to see if it survives" ? You will remove the paste and pads and run it naked for one month? I'm sorry if I am misunderstanding you...



    Sent from a Galaxy S9+
     
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  13. ssj92

    ssj92 Neutron Star

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  14. GreatD

    GreatD Notebook Consultant

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    Gelids compress so well, much better than Arctic ones I find.
     
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  15. Amroth

    Amroth Notebook Consultant

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    Perfect :) I'll get 2 sets of the 1.5mm from Amazon then. 1mm seems too thin and 2mm seems a tiny bit too thick even if they do compress well...
     
  16. Rocktaze

    Rocktaze Notebook Evangelist

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    My AWCC automatically updated it self this morning.
    I can't see anything different, happened to anyone else?
     
  17. VoodooChild

    VoodooChild Notebook Evangelist

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    hey guys, can you share Azor's claims a few weeks back saying that they will swap the broken machines. I am having some issues with Dell UAE tech support and need that screenshot now. I tried searching this thread but couldn't find it..
     
  18. ThatOldGuy

    ThatOldGuy Notebook Virtuoso

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    Tag @Papusan
    He collects almost everything.
     
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  19. Papusan

    Papusan Jokebook's Sucks! Dont waste your $$$ on Filthy

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    Add +13w to your pretested delidded i9 9900k and temps would be much closer the chips from Dell. I talk about current running. Not the peak wattage. And neither about the higher Clock speed.

    Higher Power consumption = Higher Heat.

    Dell stock chips
    upload_2019-6-18_15-17-12.png

    Pretested and Delidded
    upload_2019-6-18_15-18-22.png
     
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  20. captn.ko

    captn.ko Notebook Deity

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    watch the clocks ;) Dells i9 runs with TT @ 4,4ghz... add those and we would have the same difference again...
     
  21. Papusan

    Papusan Jokebook's Sucks! Dont waste your $$$ on Filthy

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    You can run higher clocks with lower voltage on the binned. But the "higher wattage (due higher volt) is the main culprit for more heat". See... The temp differences will decrease with equal high wattage in load. Put it the other way... Increase clocks for your pretested and let it consume more wattage... And the Heat will follow after :) I don't talk about better binned chips. As said before. Higher power consumption = Higher heat. Plain physics. Binned or Junk. Doesn't matter.
    This one you want? :) You're welcome, bruh. Here is both pict and links.
    upload_2019-6-18_16-17-37.png
    https://twitter.com/AzorFrank/status/1131450947496886272

    http://forum.notebookreview.com/thr...-owners-lounge.826831/page-1159#post-10914343

    People or the buyers of any products have to expect they won't get any help from Tech support once their warranty is out the door even with confirmed deep-rooted flaws from the beginning (salesmen or the employees of the company will always try all tricks to avoid pay for own flaws). The price for flawed hardware/components will as always come later. And not within the warranty period.
     
    Last edited: Jun 18, 2019
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  22. S.K

    S.K Batch 80286

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    These Panasonic ones compress REALLY well also, great stuff! Also, their 2mm have higher conductivity than Gelid ones. I am using these right now. My temps are awesome!

    Not really. My machine takes 2mm everywhere except for a few places. Check this: http://forum.notebookreview.com/thr...-owners-lounge.826831/page-1111#post-10911767

    Order these Panasonic ones. Great stuff!
     
    Last edited by a moderator: Jun 18, 2019
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  23. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    @VoodooChild What issue are you facing with Dell UAE?

    Email [email protected] and he'll get you sorted. He is the Quality Lead - Client Support Services, Dell
     
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  24. S.K

    S.K Batch 80286

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    Beast mode!
    [​IMG]
    [​IMG]
     
  25. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    very nice

    can you share that wallpapers please?
     
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  26. etern4l

    etern4l Notebook Virtuoso

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    Looks like the desk is glowing red from all the beastly heat. All you need is a smoke machine to complete the effect :)
     
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  27. S.K

    S.K Batch 80286

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    It won't smoke buddy because it has more than 300 dollars worth of thermal pads, paste and additional heat sinks + almost 1 entire day (15 or so "thermal services" :p) of careful treatment in it. ;) Plus the temperatures are superb. GPU peaks at 74-75 under load (max 79 under unrealistic GPU benchmarks with 30+ degrees Celcius ambient temps) and CPU never crosses 80 while gaming.
     
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  28. SacraficeMyGoat

    SacraficeMyGoat Notebook Evangelist

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    Hey if anyone has the chance when they have their machine apart, could you please measure the thickness of the backplate/heatsink on the 2080.

    I'm looking to get small heatsinks for the mosfets on my 2070, but need to know the thickness so i get the right size.

    I'd appreciate it!
     
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  29. Rodrigo Yasuda

    Rodrigo Yasuda Notebook Enthusiast

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    From what I read in this thread even on idle it can smoke, so probably temps are not the issue here hehe
     
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  30. S.K

    S.K Batch 80286

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    It doesn't smoke on idle unless somebody did a really lousy job with TIMs and thermal pads and then beat the heck out of the system to an extent that it was hanging by a thread before it died while on idle / or bent pins on DGFF connectors due to reckless take-apart and put-together jobs. It's been 2 months of sheer abuse now and it has not even budged. There is no limit to people's creativity when it comes to finding new ways of destroying their machines. Guess how I know.
     
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  31. VoodooChild

    VoodooChild Notebook Evangelist

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    Thank you brother, you really are a knowledge bank.

    Sent from a Galaxy S9+

    Thank you brother. I'll email him now.

    These Dell UAE guys are refusing to do a system swap because they claim that I've paid on 23rd April and since it has been over one month since I "received" the system, system swap is out of the question and that I've to send the system to a repair depot...

    I'm trying to make them understand that I only "paid" on 23rd April, I received the system on 24th May and I've the FedEx proof to show it to them. Needless to say, they are trying to do one to me. What I haven't told them is that I'm in touch with Azor on Twitter DM and now will make a long email (with screenshots) and send it to the morons. I will keep you posted here.

    Sent from a Galaxy S9+
     
    Last edited by a moderator: Jun 18, 2019
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  32. S.K

    S.K Batch 80286

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    When I was asking for replacement of my second backlight bleed screen, the alienware support guys were initially telling me that if black looks white (in my case due to backlight) then it's working as designed! Mr. Azor was baffled at this comment and authorized alienware tech to contact my local support and tell them to replace the screen. When I called the support and told them about this, they didn't even know who Mr. Azor was hahahaha! Until they got a boot up their rear end via e-mail from hq!
     
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  33. Papusan

    Papusan Jokebook's Sucks! Dont waste your $$$ on Filthy

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    You're welcome.
    I mean to know the system swap has to be within the return period. Aka same time frame as return for refund (30 days). Aka it start run from the date Dell start send out the laptop to their customers. Same also for the warranty...It starts run when it ships out from the factory. Correct me if I'm wrong. But I doubt it.
     
    Last edited: Jun 18, 2019
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  34. etern4l

    etern4l Notebook Virtuoso

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    Sounds safe. If you decide to run for Alienware's head of engineering, you get my vote!
     
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  35. Xatanú

    Xatanú Notebook Consultant

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    That's the result of outsourcing the services. Big companies always tend to do that to cut costs, they don't realize they end up expending more money, getting less revenue and making their customer angry because of the crappy service level. They never learn...
     
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  36. Amroth

    Amroth Notebook Consultant

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    Is the supplier Redington?
     
  37. giltee

    giltee Notebook Guru

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    **WARNING to all prospective buyers**

    I received my replacement today and have now confirmed that the more expensive 2TB RAID 0 NVMe SSD option is slower (considerably so) than the less expensive 2TB RAID 0 PCIe SSD + 1TB SSHD option.

    The less expensive option does not list the SSDs as NVMe (and the salespeople don’t know), but I have confirmed that they are. So everyone going through the machine configurator who wants a 2TB RAID 0 SSD setup should select the cheaper option that also comes with a 1TB SSHD (this build is faster, cheaper, and provides an extra TB of storage).
     
  38. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    No, he bought it from HIDevolution. My supplier is Redington since I bought it locally. But that doesn't matter, it's Dell's word who tells the supplier to give a replacement not the supplier themselves. They just do as instructed by Dell.

    @S.K So I asked you if you could share your wallpaper and you completely ignored it. Are you really that stingy? It won't affect your bank account you know? Welcome to my ignore list.

    Anyway guys, forget him, here's the wallpaper he's using:

    http://www.kinyu-z.net/data/wallpapers/177/1323807.jpg

    And I just submitted the entire collection to Major Geeks:

    Alienware Wallpapers v2
     
    Last edited by a moderator: Jun 19, 2019
  39. etern4l

    etern4l Notebook Virtuoso

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  40. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    In the Alienware Command Center under FX, I only have the option to change the lights for the trackpad, power button, rear vents and Alien logo, and my Alienware Mouse and Headset but the keyboard lighting icon has disappeared so I can't change the key lights. Any ideas?

    EDIT: Fixed it by reinstalling the command center
     
    Last edited: Jun 18, 2019
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  41. Muyfa666

    Muyfa666 Notebook Evangelist

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    Do you have very hot ambient temp where you live?

    I actually get those numbers on stock paste and pads.
     
  42. Amroth

    Amroth Notebook Consultant

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    Read his post again a little slower ;)
     
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  43. DeeX

    DeeX THz

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    Does no one remember the 1080s from EVGA? ;)
    The smoking can be prevented by thermal pads on the mosfets. :p
     
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  44. Falkentyne

    Falkentyne Notebook Prophet

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    For CPU (assuming you are using regular thermal paste and not liquid metal), X method across the diagonals of the IHS works fine. I wouldn't use a dot because the static pressure on laptop heatsinks is atrocious, IMO.
    For GPU, spread it across the entire chip.
     
  45. Nomadsan74

    Nomadsan74 Notebook Consultant

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    No problem :) I meant to say : Stock Pads and Paste, not changing the paste nor repaste ;).

    But it seems like I couldn't help myself.. I repasted & repad, was bored to have all this stuff sitting on my table...

    and yes I know…. my thermal pad application is ugly… but damn.. I tried with the tool provided by Gelid and wasn't that easy… anyway… too much is not going to ruin it … just spending too much :/ :

    [​IMG] [​IMG] [​IMG] [​IMG] [​IMG] [​IMG] [​IMG] [​IMG]

    Well, I didn't have the time to check… got nice idle temps… but when the Cpu spikes… freaking 99/97°C and lowering quickly to 75/80s... I Don't have AW softwares installed yet...

    I saved the RAM & SSDs from HIDevolution but I had to send the computer back to Dell, that was part of the deal… and… it seems like I'll regret my previous i9-9900k, I should've own a nice one… because the one I have in the swaped unit seems to run way hotter even with repaste/repad… (yes ambiant temperature raised where I leave that could explain… and I'm not yet on throttlestop, pure stock settings).
     
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  46. VoodooChild

    VoodooChild Notebook Evangelist

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    This made me chuckle early in the morning... hehe ... nice one...

    Sent from a Galaxy S9+
     
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  47. warcobra

    warcobra Notebook Enthusiast

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    I am wondering with the people receiving their laptop's as of recently if you guys could check if any other changes have been made to the gpu, cpu power or anything else along with the rest of the problem areas of the board. Just out of curiosity if they changed any thing again.
     
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  48. giltee

    giltee Notebook Guru

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    Can someone tell me if these are good CrystalDiskMark scores?

    Rand. Read 4KiB (Q=8,T=8) : 1580 MB/s
    Rand. Write 4KiB (Q= 8,T= 8) : 1654 MB/s

    And are these bad by comparison?

    Rand.Read 4KiB (Q= 8,T= 8) : 1166 MB/s
    Rand. Write 4KiB (Q= 8,T= 8) : 1150 MB/s
     
  49. SacraficeMyGoat

    SacraficeMyGoat Notebook Evangelist

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    I'd say they're about average. Depends on the Nvme though.
     
  50. FXi

    FXi Notebook Deity

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    SK does that cooling pad do any good with the 51m?
    I think the black and red theme looks a bit "Klingon" but probably that's just me.

    Wondering when we're going to get the 4K screens, July or Fall... By then we'll know more on the failure rate anyway. And by then maybe they'll update to Comet Lake, but that will probably up the heat level too.
     
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