[Acer Aspire 1410/1810t/1810tz] Timeline Tweaks (2)

Yes and .... the poster never returned after our helpful advice where we agreed that the BBB is a piece of crap. I still havent found any related pc concern small claim settled matters although, as we both agree on, finding the right method of dealing with the company is paramount and results in the most successful conclusion.

As for the OP Bronsky, we both have to admit he is a bit green here and idealistic if he believes he can simply get the number, call the manufacturer (regardless of department) and then get satisfaction his way. He will be lucky if he can find a half decent customer service rep. I have seen this so many times and all the threats and it still remains amusing.

Perhaps you should approach it on the site and ask what a feasible method of approach would be. That is my suggestion
because...well...the other is very idealistic as I said.

And hey Jersey Shore guy where do u live? I used to think the Jersey Shore was nothing but factories and floating bodies until I followed the coast on my motorcycle last year from LA to NYC... NJ has some gorgeous shoreline.

 

Thanks Matt, worked a treat. I found that placing a couple of small wedges (approx 10mm) towards each end of the base cover and the carcass eased the process.

 

I live in South Jersey. We're a bit south of all the fist-pumpin action. I live in the Pinelands reserve a short distance from the coast, near the Wharton State Forrest (yea - who figgured Jersey had a forrest?). It's beautiful. Not a factory or oil refinery in sight Jersey was called the Garden State at one time, mostly because of the tomotoes and other garden vegitables grown in this area. Campbells soup got its start here, making its signature product, Tomatoe Soup made from Jersey tomatoes The shoreline from Long Beach Island south has some of the best white sand beaches on the East Coast. My folks live in Cape May. Ocean Drive, down the coast and on to the DelMarVa Peninsulia (Del -MD -Va) coastline is only a 17 mile ferry ride away. Perfect motorcycle riding territory. Glad you got to see it on your travels.

Bronsky

 

In that thread, I agree w/his statement regarding BBB inability and I'm with you 100% on small claims. For someone to suggest that it doesn't work is either clueless or disingenuous. I say to them, Welcome to day time television!

Regarding BBB Les, I do agree. they are just a soft 3rd party mediator w/o oomph. BBB doesn't mitigate squat. They are only as good as the company that cares what their BBB rating is. I had success w/ 'em though on a HDTV; got a replacement after a hitting a sour note w/ op manager at a b&m. I called him an idiot because he was being one. On this, I'll either get a refund or a yet another defective 1410. This time I might sell the replacement 1410 because I am almost done w/ it. My last returned 1410 laptop had many of the same problems which has also been thoroughly noted.

Honestly Bronsky, I think we could be dealing with the state w/ the worst consumer laws and it wouldn't matter a lick, unless Acer is stupid. I don't believe so. What do you think? You said $250 an hour for counsel. Sounds about right... for this lowball volume stuff. But I've seen lawyers 1st hand charge upwards of $700 an hour in certain cases. Not worth the time for 'em. But for me, I'd love to be entertained w/ their argument! They wont.

I'd like to give 'em the benefit of the doubt and chalk it up to outsourced tech support incompetence on Easter Sunday. I have a feeling the folks at the repair center are a whole lot more reasonable (and coherent). I'll post the outcome when I return it.

What do you mean 'settled'. These cases [legally] settle 85%+ of the time. If you just mean resolution, well... sorry to hear that, I can count on one hand the number of times I've been burned. Not too many, if at all (and nothing stands out). Hell, I had the 1st matter of the RAM whine on the first 1410 settled w/ newegg which concurred by virtue of refund. This was my 2nd unit and same problem! Also, this one has been a lemon from the start on multiple other fronts.

It's not green. You're overly apathetic. Maybe you are slightly perturbed as this is your day job i.e. problem mediation? LOL, you prefer the allure of complications? You make this cinch sound difficult. 1-2-3. call, repair, call again, then arbitrate. That simple. The fact that you infer my situation hinges on some tele-jockey call center is amusing.

Mail and CC fax to:
Acer America Corp.

Check LexisNexis for any other address from previous filings. Courtesy copy if appropriate.

Then relay me experiences and my intentions. If no reply, then file. Done. I'm in no hurry and statute of limitations is on my side. No worries! Idealistic would be to think they'll just magically roll out the red carpet. Not even suggesting they will. In fact, I welcome more of the same! I literally love this stuff, you gotta know me to understand. But as I said, I'll give the repair folks the benefit of the doubt.

Funny we are on a quasi-Acer enthusiast page and everyone has such little faith in their ability to uphold their warranties. eek! Maybe the general disdain of Acer's customer service will only substantiate their lack of credibility further. Now that's wishing!

 

Call the number and keep us updated....were waiting to hear of your success...

I understand though what you mean about being abe to count the number of times that you have been burned on one hand though; its obvious here. And day job? Not at all, my time and experience here helping others over and over again over the last few years has led me to the tip I gave you on the last post.

But jump in as has all before you and let us know hoe you made out...starts with a simple call to "Customer Support" at the number you provided.

Theres that darn popcorn icon?

Wait.....its Monday yet...haven't you already called or something?

And actually....this is a Timeline Tweaking thread. How about doing the right thing and creating your own thread for this so it follows site guidelines? That way it gets the attention it deserves and we can follow along to learn from the experience.


WAIT....this is still the best I think....

"p.s. If anybody from Acer is reading this, my significant other will be a licensed lawyer (CA) in a matter of a few months, and her bill rate is excellent ;-)"

You see, if anyone from Acer was reading this they wouldn't even respond because you have voided your warranty on a number of occasions, the illegal oem installation of your os (which did not validate) and then taking your system apart for other than ram or hdd reasons being the least. You seem to forget that everything you write is forever here to be viewed forever and, in your case it spells out how you went from a 4810 to a 1410 and then another 1410 and then didnt like the hd noise and then taking it apart further resulting in problems to the wifi switch and then finally, the system just didn't work. Ummmm would you give yourself the time to go any further? eheheh

You are only one laptop of millions. Unlike millions however, you have done a number of things to void your waranty and they have the final say which they have already stated to you, "Your warranty is void."

Oh and as much as i want to resist I am going to help you just a bit.... Snail Mail, as you call it, is the only real way to get true action as it contains a signature and gets you above the millions of e-mail complaints. Dont bother faxing because your fax goes into a pile of millions that sit beside the millions of e-mails. Been there, know that. Next, I am not sure if you have ever worked in business but you cannot just pop your head into the repair shop down the street regardless of how close. You see, very least, you will need an RM number which you won't get know that your system is flagged as WARRANTY VOID. I have dealt with Acer just a bit without problem and I can tell you first hand that, unlike your post, you cannot void your warranty by upgrading ram or hard drive. The company is then in a position where they must accept the item to show that you voided the warranty through allowable and legal hardware upgrades which they are not doing as they will not issue you an rm number to walk down the street and say hey guys, handing them your lappy. My guess is you made one of the crucial mistakes like saying to the Rep, "I opened up the system/chassis"

So...again I hope you take this as a bit of fun advise from someone who has helped thousands before you and follow the suggested route as you really have no other recourse.

 

I'm having my doubts about letting you know anything now, You enumerate the same things over and over and sound very patronizing at this point.

You are easily amused sir.

What are you running on about. I have to take it in for RMA. I already have an RMA number that I got the 1st day.

Well you are sufficiently 'tweaking' all over me. How about I create a site w/ dedicated portal for you because you seem really infatuated at this point. And you don't REALLY seem to disagree with me posting anything here as you fervently follow my every whim.

Getting a lot of attention from you, I know that. Never said anything about 'deserve', and the experience has already been spelled out. There won't be much deviation so sorry this isn't the nailbiter you were hoping for.

Huh?

First, they wouldn't reply anyway to a 3rd party forum (at least not officially) so besides the point. Plus, even if they did, what I write here has no bearing on anything. Were you under that impression? Regarding your other 'allegation', I did NOT void validate rightfully and run a legitimate windows 7 on my lappy, nor would opening the laptop necessarily invalidate anything. I suggest you re-read the warranty (I did already) and re-think your statements, because I swear... , you're starting to sound like that same Bangladesh tech support. Do you understand that opening something and damaging something are two different things? Of course you don't. Are you under the illusion there is a 'do not break' void warranty seal ANYWHERE on this laptop? Apparently so!

What is this? A criminal case now. You're a riot! Your understanding of standard operating procedures, non repudiation (i.e. maybe I'm you!), pseudonyms (my real name is Sal Rosenberg and I have chaffed nipples), my technical chronology, and the standard warranty policy provided by Acer is rudimentary at best. However, you do have a penchant for juxtaposing a bunch of random unrelated, not necessarily correct variables; then applying your random inferences to far flung conclusions. Are you by chance tech support?!

Incorrect, not void, nor did I void anything. Acer corrected it and issued me an RMA. You didn't know that in order to get the RMA addy, they issue you a RM number? Dag, for all your pseudo knowledge on the subject, that's a no brainer. No wonder you've never heard of a positive experience from anyone... maybe they did have one, but you thought it was bad!

I don't remember asking for your specific help; at this point, you're just a nuisance to me, but thanks for validating that which I already said. Now let me reciprocate. When the poop really hits the fan, courier evidence needs to be 'registered' to be useful in court. But going back a sec as you are obviously confused: remember when I said 'courtesy copy' and listed the HQ addy? The primary purpose behind snail mail is evidence. Many companies will handle things w/o it getting to the legal action level. Happens all the time... that's why it's a no brainer, in this century, to send communication as many ways as possible. I have had numerous resolutions that didn't involve regular mail Mr. 'real way/true action'. I guess the apology letter and the monetary reimbursement wasn't 'real'? Sure spends the same! Maybe ya canucks do things differently.

Reading comprehension isn't your forte. Never said my proximity to anywhere; I already have an RM number; and I'm not flagged, nor is my warranty void. Lastly, I can so walk walk into the service center; I confirmed it, and normal to do so as the intercommunication with them prior to leaves room for doubt in me, the consumer; and I may (or may not), at my leisure sir. But don't keep your popcorn sitting... I'm in no hurry over a paltry $300. If you must know, I'm kinda busy atm, the service center isn't 'around the corner'.

ECHO...Echo...echo... that's what I said. Which is why 1st CSR was off. Maybe you get it now?

No I didn't. Question... are you in my undie drawer right now? You seem to *think* you know a lot about me and my actions... But your guess work is atrocious! For all you know, I'm AI on Mars doing a feasibility study on whether or not mankind is salvageable. LOL

Thousands, mmmm... in your mind yes? I see an egomaniac w/ a lot of free time, a hackneyed, slow blog w/ some reshashed (and innumerable hyperbolic) info, and and a paltry 30 reps. Hahaha, I've helped people here too, including Bronsky (on Bing sir ) in a previous thread, ironically enough. Where's my self congratulatory medal???

Funny that you call your rhetoric 'help' tho. If there is a lesson to be learned... don't feed the trolls. You don't help, you're merely an antagonist. Judging from your other 'ventures' here,

No, I won't be kissing any buttocks/bowing down for assistance from Acer, or anyone else. That sounds great in theory and works sometimes on a more intimate level when one 'truly' is up $h1t creek, but not in this situation. When I have my replacement lappy, where shall I mail the crow Les?

 

I found what Bronsky wrote was helpful. Dunno about 'our'.

http://consumerist.com/tag/small-claims-court/
http://www.in.gov/judiciary/opinions/pdf/02230701cld.pdf <-- Likey
http://consumerist.com/2008/01/suing-big-companies-in-small-claims-court-is-fun-and-easy.html
^^^note: incorrect about lawyers ineligible to appear in small claims court. maybe varies by state but he exception more than the rule.

Happens all the time. Smalls claims cases both against companies and private citizens is so common that traditional legal search tools don't even index all of it! Hint: it's not because it's not there.

Does he have to? I don't have to do I? I'll let you return to your pseudo-grandiose delusions.

 

Solution 2: Quote:
Originally Posted by jackluo923
Also to enable 2,3 finger gestures in synaptics mouse driver, here's another way
1) Download the newest driver from laptopvideo2go
http://forums.laptopvideo2go.com/top...ver-v13-2-6-1/
2)Download, right click the file, install
http://drop.io/syntp_sgs

I'm having issues with the trackpad. Syn Pointer with gestures quit working suddenly. Uninstalled syn driver. Solution 1 did not work. The 2nd link in solution 2 is dead. I cannot get the trackpad to work at all with a Win7 generic PS/2 or latest Synaps driver. The trackpad works during the initial restart after a driver install/uninstall, but quits working again after a 2nd restart prompted by windows. Anyone have advice?
^Boy do I feel silly. I forgot you can enable/disable the trackpad using Fn + F7

 

Hello all fellow timeline owners.

Have been reading this thread for a couple of times now, though its so long now, hard to remember all the good information in it.

Tought i might add my 2 cents anyway.

I remember some people had problems with fn keys working, in my case it was fn f1 and fn f5, after installing win7 ultimate(it came with win7 home premium) Tried several versions off launch manager, all keys worked fine except those 2. Then i came to remember that i took a backup of the OEM folder, with the drivers that came with the pc. Installed those, and now evertything is cool, like before. Not sure what version it is, but looks like a modified one of the newer once..

Anyway here it is, for those who has a similar problem and wants to try..

mediafire url

forgot to add, my problem was on a 1810tz

 

hey guys, does the 1801tz support boot from usb?

I'd like to install win xp on my portable disk, but afaik the bios has to support usb boot in order to let win xp boot up correctly.

 

Here are a few pictures of taping the keyboard down.

I used poster tape because it is supposto be easier to remove and it should leave no residue. The flat wide blade of my penknife is the best tool for lifting the keyboard IMO. Be careful.



The first time I taped it, I only taped under the letter G-H area. I found that the corners would pop up, so I retaped with strips on the corners as well. The tape is clear when the backing comes off so all my lights still work.



Snug .



The final result is a keyboard that has no flex at all. It is much easier to keep some speed on this little keyboard.

Bronsky

 

Votex;

Yes it does support booting from USB. Just go into the BIOS, toggle on the "Enable F12 boot menu" option and you are good to go. I use it all the time to boot from a flash drive or especially an external USB optical drive (IIRC, you can even boot from a bootable optical disc when it's connected even without using the boot menu). I have an 1810T, btw, but all of those Timeline models have identical BIOS options.

 

Hey, I just finished the bluetooth mod and had a question. Does everyone else's bluetooth led indicator keep on flashing? I'm not sure if this is normal or if the indicator is supposed to be a solid light (like the wifi)

thanks

 

No, mine is always solid (USA 1810T w/ factory BT module & Win 7 HP). I think it only blinks when it's in discovery mode. My wi-fi indicator blinks more frequently than does my BT light.

 

Yea, the after-market module blinks a lot.

 

new bios! v3310

http://global-download.acer.com/GDF...ep3=Aspire 1810T&OS=V10&LC=en&BC=Acer&SC=PA_7

has anyone tried it yet?

 

Ok thanks, installed now and it works perfectly in my acer 1810tz bios 3310

 

1810T only or is this bios for the 1410T too?

 

Bronsky,

I'm tempted to try this, however, in your pic it looks like you now have the middle of the keyboard bulging outward, lol. Is it just the pic? How hard is it to take the keyboard off?

 

I know the pic looks like that, but its not bulged out at all. I think that was the lens on my blackberry. The keyboard is tricky. if you look at it carefully you will see where the clips are and you have to get a blade down in there to release them. The board will pop up. It is a very soft and subtle move. Don't pull it so far that you disconnect the keyboard ribbon. Then, just put the tape on and press it all back in place. I really like the result. Try to release one of the clips with a penknife first. Once you see it release, it will all make sense to you.

Bronsky

Edit: take a look at the second picture in this link. It shows the locations for popping up the keyboard. It helped when I did my BT module upgrade.

http://cgi.ebay.com/2-1-Bluetooth-Module-Cable-Acer-Aspire-1410-1410T-/170409924470

 

GS45 Driver: v15.17.3.[64].2104

Code:

http://downloadmirror.intel.com/18894/a08/GFX_Vista_Win7_32_15.17.3.2104_PV_Intel.exe
http://downloadmirror.intel.com/18894/a08/GFX_Vista_Win7_64_15.17.3.64.2104_PV_Intel.exe

From Intel HD Graphics Driver.

 

Fixes LG LCD with flickering issue.

 

I hope this picture is better.

 

any other release notes?

 

Acer 1810TZ Graphic Driver: 15.17.3.[64].2104

Changelog: http://downloadmirror.intel.com/18906/eng/...otes_gfx_64.htm

Code:

x86: http://downloadmirror.intel.com/18901/a08/WinVista7_15173.exe
x64: http://downloadmirror.intel.com/18903/a08/WinVista7_64_15173.exe

Official GS45 driver.

 

Did anyone try the new bios?

 

new 1810TZ owner here - yup, I've tried. I had just upgraded all the drivers Thursday but Youtube 1080p videos still didn't work right (lots of skipped frames) - in their window or fullscreen.

Installed the bios and (don't really know why, maybe video bios ?) now 1080p videos are smooth as butter when windowed, but still drop frames in full screen (a little bit less).

As a side note, I already have flash 10.1 RC installed

 

Bronsky,

Thanks for the help. Is double-sided tape the same as poster tape? I also took a look at the keyboard, and I can see the little tabs that hold it in place.

 

Can you tell us the video bios version inside gpu-z?

 

Scotch makes different kinds of double sided tape. Any of the thin ones should work. Just don't use the mounting tape - its too thick.

Bronsky

 

EDIT: sorry, it's just now that I see you were asking about bios ver 3310 - I was referring to 3303. For me it was 3303 which improved matters regarding playback (however it may be just coincidental evidence) - I haven't yet installed 3310. sorry to have mislead you

gpu-z doesn't list it - in 1810's BIOS the video bios is described as 1800 (I think it didn't change after installing the 3303 version)

more good news - I've installed the new intel drivers and now 1080P works _perfectly_ in fullscreen (and of course windowed). The trick was to uninstall all other past versions (why doesn't the intel installer do it automatically ??) and install the one downloaded from intel's site.

Btw, windows update also proposes the gui driver update but I tried it before manually installing the intel package and 1080p video playback was worse than before - plus the gui's interface had gone from the clean blue one to a paralytic control panel like one.

 

any1 have any idea wth Intel protected the download of its own driver package?

GS45 - Vista/7 - x86 - ZIP

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18902&ProdId=2991&lang=eng

EXE packages are accessbile. x64 ZIP is accessible as well. only x86 ZIP is protected.

thx

 

Ok, so again... did anyone try new 3310 bios?

 

Also, I noticed a new audio driver for the 1410 Win 7 64bit premium. I'm travelling without my 1410 so I can't install it, but I was wondering if anyone had? Perhaps it helps with the low volume?

I can install it later this week when I'm back home, but if anyone has any experience with it, I'd be interested to hear it.

 

I installed it, but I never got any of the flickering in the first place so it's hard to say if it's working or not.

 

same.

Bronsky

 

So you guys, after this flash, can you tell us which is the new video bios? Is it still 1800?

 

so why are we taping the keyboards again?

 

I taped mine to stop the flex. If I wasn't using my 1410 as my main laptop, I would probably have lived with it, but it was driving me nuts when I was typing.

Bronsky

 

What's your video bios as displayed in gpu-z?

 

It says Bios Version Unidentified ...

 

If I change the tab at the bottom of GPU-Z to the second GPU (there's two of them), the BIOS Version says as follows:

1800 PC 14.34 05/10/2009 21:36:31

Bronsky, click on where it says "Mobile Intel(R) 4 Series Chipset" and choose the second one in the list. There's two of the same thing.

 

Bronsky, is it true that the second pic. you include shows a backlit k/b?

It must be the case only for the 1410 model?

That would be one thing I wish my 1810T had, so my wife would stop elbowing me to turn my bedside light off whilst silently surfing in the wee hours.

Is there a tweak for that for the 1810?

 

That is just the flash from my blackberry. No backlit keyboard on the 1410T. Looks like you're gonna take some more elbows.

Bronsky

 

How can a tape fix the flex? The tape is too thin and it can't stop the keyboard to go softly down.. maybe a lot of tape.....

 

It's double sided tape, sticky on both sides.

 

I'm trying to update my "Mobile Intel 4 series Express Chipset" driver software from existing version 8.15.10.1892 to the current version 8.15.10.2104.
I go to www.intel.com and run the web software that determines that a nwer version than mine is available fro download, which I proceed to download (file is WinVista7_64_15173.exe.
I try to execute it, but it fails with the message "the driver being installed is not validated for this computer. please obtain the appropriate driver from the computer manufacturer".
So, I then uninstall the current driver and re-execute the file, which appears to install the new driver. I then reboot and cannot get past the windows logo. Can't even get into safe mode.
Only a system restore lets me get my system back - with the old driver intact.
What am I missing here? Is there a known (or unknown" problem with this driver? Or am I not installing it properly? Or what?

 

So with this tape the keybord is stick down to the rear panel? I don't think it's a good idea to stick it down... I think the best idea is to make a bit of thickness between the keyboard and the rear panel, just to do not let it be pushed down.

 

I had this problem once. I just did an uninstall of the official driver, rebooted and reinstalled the new one.

 

Its the driver - its effed up.