M17x (**Europe**) Order Status Discussion

I only got that spec as work are paying towards some of it otherwise i would of got the basic and upgraded as and when.

 

i asked my work if they would help pay towards it but i took the laughing as a negative answer lololol.

 

ITS UNBELIEVABLE. MY ORDER NOW SAYS CANCELLED AFTER ONE MONTH OF WAITING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I didnt cancel it!!!!!!!!

 

I placed my order 7th July and my delivery date is 20 July. Hopefully it won't get delayed. I'm from the UK. Here's my spec:

Alienware M17x : Base Space Black
Processor : Intel Core 2 Extreme QX9300(2.53GHz,1066MHz,12MB L2 Cache)
Display : 17in Wide UXGA (1920X1200) - Beyond HD (1200p)
Memory : 8192MB (2x4096) 1333MHz DDR3 Dual Channel
Hard Drive : 512GB (2x256GB) Solid State Drive Raid 0 "Stripe" Dual HDD
Optical Drive : Blu-Ray ROM Combo (Blu-ray read only, DVD, CD read and write) Drive
Graphics : SLI Dual 1GB GDDR3 NVIDIA® GeForce® GTX 280M
Wireless : Europe Dell Bluetooth 370 Card
Wireless : European Dell Wireless 1510 (802.11 n) Half Mini Card
Keyboard : Internal UK/Irish Qwerty Keyboard
Operating System : English Genuine Windows Vista SP1 Ultimate (64Bit) including Media
Software : English Microsoft Office 2007 Home + Student
AntiVirus : English McAfee 9.0(15 month subscription)
Name Plate Engraving - Generic
1Yr Premium Warranty Support

 

Mine was also cancelled for a while but it was just a temporary thing, i received a new order number and few days later it was no longer written cancelled.

 

And here I am in phase 5, boxing only lasted an hour or so Can you guys track it on the UPS site? I can't at the moment, it says the information about my order can't be located

 

I am able to track mine just fine via the link provided on the Dell order status page.

 

Just for you a picture of my french M17x.....



Just try to be patient your M17x is on the way

 

email from Dell this afternoon: Your Dell order [*******whatever] has been cancelled

Because of a problem with the combination of components we cannot complete the order.


Rang them up and got some bloke that I couldn't understand, combination of bad line and his accent, so gonna have to deal with this through email.

It asks if i want to place another order, but how on earth am i meant to know that in ANOTHER month they arn't gonna say the same thing. And people with the same specs have had theirs delivered already. Useless s. So pissed off.

 

@K-nabeesse: Lawl, AZERTY keyboard I've had to order by phone so as to get the QWERTY one

Anyway, managed to track my package finally, it says Shipped/Billed On 14/07. Does it mean they're going to keep it till the 14th?

 

Most likely Dell will be billed by UPS at this date. The package must be already available for UPS to pickup at least.
Company like Dell must have a daily pickup from transport company. So most likely soon delivered to your place

 

it can take up to 8 hours or so to show the tracking information link, atleast on the us side

 

Thanks, I recieved the right one by mail

 

ALIENWARE M17X 2.93ghz,sli 2 gtx280 2gb,1900x1200, 640gb raid 0

ordered 19/6
in prod. 23/6
ready for ship to me 09/07

 

wohoo! im on stage 4!!! My EDD is July 29th, but if i just got phase 4 today when do you think i will recieve it? also get £100 cash back for the changes to my EDD when i recieve my comp, just need to phone to get it back into my account , £3899 to £3300, total final price thnx to them being delayed £3200

ps any whos recieved there UK M17x had better screens than those in the USA?

 

Mine has been shipped! (At least so they say.)
Haven't gotten any trackinng info though, just got a Packing slip from Dell Ireland.

 

today at 02 pm ... order shipped to Rome, Italy

 

Anyones tracking moved on from "billing information received" ? I get the feeling that UPS will only be picking up from Dell on Monday because:
Shipped/Billed On: 13/07/2009
bugger. Ah well, at least we're moving

 

Mine still says "billing information received"
but it also says Shipped/Billed On: 07/07/2009

Dells email said it is supposed to be delivered today.
It all seems a bit contradictory.

 

Well it has been shipped, but I probably wont get the free update to Windows 7. Because I ordered too early (before June 26th.) Bugger

 

Regarding Win 7, I thought I read someone say over in the other order status thread that the vouchers would be included in orders *shipped* after a certain date, 25th of June if I remember correctly. Can't find the post now though so, maybe I dreamt it.

 

Well, my rep just told me that it depends on the order-date, which has to be the 26th of June or later. He also said that Dell cant decide about it but its in the hands of Microsoft.

 

mines just moved frm phase 4, which it went into this morning, and is now on stage 5, shipping! should be here within a week my rep said =) woop!
hope the screens a good'n!

 

my rep said just phone and they cant send u the voucher, although u need to pay for shipping etc.

 

well my new order (reprocessed) is being processed. i still didnt receive a confirmation email. i just got the new order id from a rep. everything starts from zero (phase 1). if i dont get it until 21th of JULY as my order says i will cancel. apparently watching your orders saying shipped i lost even my queue . i will also demand the 100 pounds for the delays. my rep is away for two days and i cant do anything.

 

ALIENWARE M17X t9800 2.93ghz,sli 2 gtx280 4gb,1900x1200, 2 x320gb raid 0

ordered 19/6
first order 3/6!!!?
in prod. 3/6
order changed 3 times!!
money transfer prob. etc

ready for ship to me 15/07 finaly!!

 

woop just another update... i got an email, saying its getting shipped and will be with me on the 15th of July =) cant wait!! 6 days lol

 

Well, it looks like those orders are shipping out for the lucky ones, well done chaps. Don't forget the sorry souls are still waiting though. I will give those that haven't received the shiny new (mythical) laptop some excitement by asking.............who's been waiting the longest ?????

I will throw my challenge into the ring by saying i actualy ordered on the 6th of June and for some reason the order wasn't made official until 10th June, and now after a cancellation i am now right back to phase 1.....can anyone beat that? Please do.

Intel Core 2 Duo T9600 2.8 ghz
4096MB 1333MHz DDR3
SLI Dual 1GB GDDR3 Gefore GTX 260M
Display: 17in Wide UXGA (1920x1200)
Hard Drive 320 GB
Blu Ray Rom Combo

 

Cancelled after waiting a month. No-one at Dell willing to help (e.g give me same price as before for same order) so no more M17X. i b34t yoo

 

send an email to customer service for the reason of the cancellation. i am curious if they will tell you about this combination of components sh.t

 

They didnt even apologise. No reason given. They seriously just messed up and don't care about it Sucks because I don't want to give them my money anymore but I want the laptop!! I'll take your advice and ring or go online next time I order but that might be when prices have gone down a bit

 

send an email to customer service as i told you before just to give you a reason for the cancellation not that they will help you or anything.

i really understand you as i am at the same situation. i really feel the same thing. a few days before the current edd will be the deadline for me. and dont expect the price to go down in a short time period and until then new laptops will come foreward.

 

Can or cant send the voucher?

 

just read a post of someone who recieved there screen from America and he said;

hope this can be vouched for with UK screens, anyone recieving theirs this week? im 15th for delivery! i hope my screens got 0 bleed, and it was just the initial batch - hence why the held up the units being made perhaps

 

Mine was supposed to be delivered yesterday between 9am and 6pm according to email from Dell.
UPS tracking still says that they have made a label and status will be updated when they receive the package.
Seems like its got lost somewhere.

 

I was just chilling at my hotel in Niagara Falls (yeah, I'm on holiday) and checked my e-mail. EDD of 15th. Woo...except I'm in the US until the 21st. Thanks Dell...

 

Shuya i see that your order was cancelled twice as well even though in short time period in opposition to mine. do you remember if you had the same customer id after you reordered? and after the second cancellation it went into production in 4 days?

 

Hey Aristotelhs, it looks like my situation is pretty much a mirror of yours...
Although you can categorically guarantee my EDD of 17/07/09 is about
as likely as a secret civilisation made from A4 & Smash being found on the moon.

Intel Core 2 Duo T9600 2.8 ghz
4096MB 1333MHz DDR3
SLI Dual 1GB GDDR3 Gefore GTX 260M
Display: 17in Wide UXGA (1920x1200)
Hard Drive 320 GB
Blu Ray Rom Combo

10/06/09 ordered
18/06/09 edd changed from 30th of june to 22 of july
7/07/09 order cancelled without reason and under reprocessing
09/07/09 phase 1
10/07/09 phase 2
10/07/09 phase 3
10/07/09 edd changed 17th of july

 

i hope i ll keep my current EDD of 21 July. if i can judge from yours which is in production my edd is right as my order was processed today 10/07/09. i hope your edd and mine wont change. looks like the curse of 10th june

dont take it bad but i feel better that i am not the only one cursed inside thousands of people. your history is so much alike to mine that i may think that this was pre-sheduled.

 

Yeah, you could be right, it will forever be known as the curse of Aristoelhs (i mean that in a nice way). Does anybody know if the order status updates over the weekend? I think its wishful thinking more than anything.

 

i dont think that anyone except us and two more will remember that. as for europe i really doubt if it does update in weekend so you should include these days in the delay. they are not working my friend.

 

They seem to have found mine again!
No idea what happened to my delivery that was due yesterday but it now shows in transit and rescheduled for 14th, its made it to Brussels so far. I flew over Brussels this afternoon - if I'd known I'd have waved LOL

 

so you are in Brussels or not?

 

After Dell cancelled my order last week one of their team rang me today. She was actually a nice rep and said the new quote was a few pounds below my original order so i was happier. Then she rang back saying it would be £300 pounds more than my original order.... wasn't so happy. Shes going to contact her supervisor on Monday. Absolute joke of a company, shame they have the best laptop

 

Yes I wish they make a survey and see how people are desapointed.

 

I was flying from Belgrade back to Heathrow. Now on a train arriving at Leeds. I live in Bradford.

 

Should we be worried that this machine has been release for over a month, and yet there is still not 1 single review to be found?

 

Dispite all these horrible story's going on, I disided it was time to order this rig anyway. Hopefully I have more luck with my order then of some of u guys have or had... So I am keeping my fingers crossed.

 

ya im about to hit the 1 month mark with my order as well... kinda sucks being canadian atm=/

 

I spoke to the DellNL rep today and he told me the delay is because of the screens, but that things where on the move now... So that would be plaussible for the European problems.

But why are there any delays in Canada? It is after all next to the US, so why not ship some parts or complete systems North to smoothen up the process?