M17x Order Status Discussion - Part 3

You were actually right. I just called my Customer Care rep and asked him what the HECK is taking so long. Told him my "friends" (you guys) are receiving similar specs, (same processor) before me when I ordered before. He told me to give him an order number so he can fight with the production department. So I kept asking and asking and he says Oh! I just received an email saying the English keyboard is on backorder and will be back on stock on the 26th. MY FREAKIN EDD IS ON 26th!! Meaning I'll get another delay. This time, I asked for Free Razer Mamba and he told me it's a bit pricey so he would have to ask and fight with the department in order to have that out for free. Not 100% guaranteed but he said he'll try. I'll probably get my computer around May.. Darn.

 

I just called the automated order status number, it told me "your order has been placed in the hands of the carrier", It said based on the staus of my oreder it should ship April 26th, but I checked the web site link and bam..

Shipping Method: Next Business Day
Shipped Date: 4/21/2010
Estimated Delivery Date: 4/22/2010 (updated)
Carrier: Data Temporarily Unavailable
Tracking Number: Data Temporarily Unavailable

Sweet!! I hope everyone else has the same luck

 

Nope, still "in production" EDD: N/A (aka: You will never get this. lalalalala)

 

Just unboxed my R2. beautiful machine, the reds really are amazing on the RGB LED, and the 720 is blazing fast. love it! hope you all get it soon and see you int he owners lounge!

 

grats

/10char

 

Congrat!!!

 

nobody posts unboxing pix anymore ? what's up with this batch ?

 

MOTHER F*****.... I am pissed... yep the keyboards are delayed till monday... so what does that mean.... another 2 weeks of delay... I was suppose to get my replacement by 04/19.... now the keyboards are delayed till 04/26... which means that it will be stuck in build stage till then... then 3 days for boxing... looks like i'm not getting it till May

 

meh.. This is my 3rd system and there are tons of unboxing pics on the net... lol.. I took time on the first system to take pics and all but now I am toooooooo LAZY lol...

 

I'll get you some pics when I get mine tomorrow

 

yeah!! I don't think I saw pix of the red one yet!

 

Mine is coming from Nashvile, TN, Yea Haa!

 

http://forum.notebookreview.com/showthread.php?t=408357

 

Make sure you do some quick benchmarking to ensure it is in good working order, mine came with the Crossfire not working

Also confirm what BIOS you are on and if you need to upgrade it. And upgrade your video drivers!

Personally, I ditched the ATI CCC, and went with ATi Tray Tools and am much happier.

 

Thanks drake. It looks excellent!

 

As from today the waiting for a new M17x-R2 landing officially started...

 

Glad i found this forum and thread i was thinking i was the only one having problems with my order, seems that a 4 to 6 week wait is not unusual with these laptops.

 

how do you guys know if your in the boxing phase or not

 

Which benchmarking you will suggest us to run? Please advice. Cause I am noob to win system. Thanks.^^

 

Just call 800-283-2210. Option 4, 2, 1, and 1.

 

Update:

First of the manager that was assisting me called me back and stated it would be at least 2 more weeks until I received my system due to a shortage of keyboards that I had previously been told had been resolved. She stated she had been authorized to allow me my choice of any sub 100.00 item from Dell's website. While we were on the phone I started surfing around the site and asked her to see if she could extend that to 169 which would be enough to get a PSP pro 3000 system for my 12 year old son who is disabled. Around this time I have another call come in as a private number and I ask her to look into it and call me in an hour or so with some news.

I jump over to the other line and it's a "Senior Support Resolver" from Dell and he is taking over my case and he tells me that if I do not recieve my system by this Friday the 23rd of April he will call me at noon. At that time he is going to cancel my currant order and resubmit, I asked him that if we have to do this it may push me over the 30 day mark. He said if he pushes my order thru I am guarenteed to have it within 7-10 business days, and that he would upgrade my cpu to an i7, and give me a blue ray burner as well. We made arrangements for him to call me at noon on Friday.

About 20 minutes after this call ended and the manager called me back and stated that she had been able to recieve auth. to give me a PSP 3000, which will go to my son as previously stated. She made some nice chit chat with me for awhile and asked about my son's disability etc.

I can honestly say that this step in of itself makes me feel a lot better about remaining a Dell/Alienware customer. Anyone that puts a little extra effort out to make my son happy deserves my respect and admiration.

I just called the order status page and it is still in the build stage of production.

 

I get a little depressed looking at those pics

 

how come ?
btw, i see that the red is a fingerprint happy color too, thought it's only visible on mine (black)

 

Because I had a red R1 when it first was released but I ended up getting rid of it (the wife wasn't happy as the red R1 purchase wasn't approved at the time).

 

Ouch, punked by the wife! So glad I'm not married lol.

 

we the married guys need to approve the purchase with the wife first, hehehe
i am lucky that mine supports my obsession with everything gadget related

 

They reap the benefits too, as they usually get very nice hand-me-downs.

 

Mine just says.... "Thats nice dear", and keeps going about her day.

 

Yours hears the "loud buzzing sound" when you talk just like mine...

 

true
i am now in the process of replacing my wife's (previously mine) old m1710
i am amazed it's still working perfectly after more than three years - and i worked it hard.

 

After almost 20 years the buzzing isn't so loud.

 

Any of the Aussie buyers that were stuck in 'Order received' stage moved on yet? I haven't and I have been bugging my rep, but I don't seem to be getting anywhere.

 

On the online system yes but when you call up and speak to a rep they give you some actual information as to where it is. Apparently they are getting the parts they need over the weekend, so I would expect people's order to start moving along next week if you ordered in March.

I could be wrong though as the dell reps are quite useless sometimes and give you wrong or conflicting information.

 

Thank gawds for thems. I needed to run the purchase by her but that's because she keeps me in check. That and she'll use it too.

 

Lol, looking at your sig she's not keeping you THAT much in check...nice system there

 

Hah!!

We're the type to buy big and then not buy again for a long time. Along the same line we also like to buy the best (within reason) and don't mind paying a little more for a solid warranty.

Despite all the problems with our first AW (a desktop) it turned out that W7 fixed all the non-hardware issues that it had and is now running like a dream. So back to AW/Dell we went when a new lappy was needed.

 

people whom just ordered, cancel. HD5870 are out in europe. us will follow
http://forum.notebookreview.com/showthread.php?t=477789

 

I just contacted my rep to see if I can still change my order. It has only been in production since yesterday!

 

Yea, best bet is to probably cancel. Then reorder. Should hit hte U.S. with a day or two.

 

So DR650, your time has finally come ?

 

I guess my order status will be changing!

 

With all the customers wanting to change their orders Dell is going to wish they didn't run out of keyboards.

 

lol i would wait 3 more weeks if i could get dual 5870.

 

So there is a huge keyboard delay now? Crap!

 

Lol! Now I'm glad mine didn't ship out yet.. Going to cancel if I can't get the upgrade and re-order. I guess I can wait another month for 5870s in XFire !

 

well i finally received my m17x after 7 weeks. Laptop is stunningly beautiful, however there was a catch.

I didn't frickin get the accessory box with the manuals, backup discs, power adapter, etc. Was so happy yet so frustrated at the same time.

I called Dell Aus and complained that I didn't get the acc box. They said it wasn't with the carrier yet. What a load of bs. Now all I have is this $4,000 piece of equipment that I can't use properly.

Better get that damn box soon. Has anyone had this problem before and did it get resolved quickly? I'm worried that I'll be held back from this device for another couple of weeks seeing how this customer experience is going.

 

Did it come in the black aw box or just a reg brown box like they ship from the outlet (refurb)


That really sucks.. They should overnight you a power brick and all.

 

That is just weird, angster.

I have never heard of Dell not sending out the unit in the right box with accessories??

 

I have seen it once where someone's new order got misplaced and Dell located it and shipped it and it was missing all regular items.. It was just notebook in a brown box.. So this would be the second time.. I would not be happy to say the least..

 

yeah. It was deltaone45, but his story is unique.. His order got cancelled even though he sent an authorization email to continue processsing the order while it was already in boxing. He then asked to put the order back on track but Dell couldn't locate it for a while and when they did they sent it to him but inside some crappy box without the charger even. He since got a pretty good compensation for all that mess. I think they upgraded him for free to the 920xm, 6 gigs of memory, cf and all that for under 2k..