M17x Order Status Discussion - Part 3

order place on 13.04.10
order shipped 22.04.10

now im going to return it when i get it so i can get dual hd5870's!!
such is life

 

what were the stats of your computer?

 

It came in the black AW box, just like the ones that you see in unboxing videos. Had the fancy handle clips and nice foam packaging. There was clearly missing room in the box where the accessory box sits.

I'm so tempted to return the item, I waited patiently enough to deliver without given them too much grief, but this is sheer incompetence.

 

return and reorder with the 5870s

 

Alienware M17x MLK : Base Space Black 210-30985
1 Processor : Intel Core i7 Processor 620M(2.66GHz,4MB cache) 213-11343
1 Display : 17in WideUXGA 1920 x 1200 - Beyond HD (1200p) - RGB LED 230-11313
1 Ship Accessory : English Docs 340-21154
1 Resource DVD : Alienware M17x MLK 340-21163
1 Memory : 4096MB (2x2048) 1333MHz DDR3 Dual Channel 370-15259
1 Hard Drive : 320GB Serial ATA (7200RPM) 400-19651
1 Optical Drive : 8X DVD+/-RW Drive 429-14956
1 Power Cord : UK 250V 450-13572
1 Power Supply : Alienware 240W AC Adapter 450-14674
1 Battery : Primary 9-cell 85W/HR LI-ION 451-11042
1 Graphics : Dual 1GB ATI GDDR3 MOBILITY RADEON HD 4870 490-11932
1 Wireless : Europe Dell Bluetooth 370 Card 555-12847
1 Wireless : Dell Wireless 1520 (802.11n) Half Mini Card 555-12849
1 Keyboard : Internal UK/Irish Qwerty Keyboard 583-12939
1 Operating System : English Genuine Windows 7 Home Premium (64 BIT) 619-23022
1 Avatar : Alienhead 3D 644-10025
1 No Software Anti-Virus 650-12454
1 TimeZone : (GMT + 00.00) Dublin, Edinburgh, Lisbon, London 654-10009
1 Name Plate Engraving - Generic 657-10000
1 Standard Service - 1 year of coverage included with your PC 754-56825
1 No Warranty Upgrade 754-56826
1 No Accidental Damage Support 755-10537
1 Alienware M17X MLK Order - UK 799-14565
1 XPS- System Only 990-15148

my stats

 

my problem is dude its a warrenty replacement system.. will dell let me do this?

 

Mine has arrived, took pics, will post shortly... Creating Acronis image now.

 

Great, mine is in boxing and the 5870's are around the corner for the US. What are my options here, will I still be able to get the same discount or whatever. How does this work.

 

You'll have to return and reorder more than likely.

 

Re-order as in having to renegotiate for a deal? then wait another month? gee the 5870's don't seem that appealing now.

 

You can take delivery, return, reorder, no charge, per my rep

 

Oh the rep that doesn't talk to me? Yeah good luck to me

 

I think the earliest we see them is June but who knows, could get pushed back further.

 

Finally received mine!!! ^^ But should I return it and get the new GPU....

 

I would if I were you..

 

all depends.. Do you need the upgraded cards.. Can you wait longer to receive it? Its you call. If you dont mind waiting for another month or longer and really need the upgraded cards, go for it..

 

Read my post, you can watch the US web site, when you see the 5870's, call to return, and reorder, talk to your rep for more information.

 

For anyone interested:

Got mine today,

(All Stock sfw/settings)
Boot Time: 18.844 seconds (Intel 160gb SSD)
3dMark Vantage: 12244

Also, I have attached an ICC profile I created by calibrating the RGBLed Display with my colorimeter.

 

eta for me is the 18may just orderd

 

I recieved mine today, sweet!!

 

Grats!!! Hope it all works like it should.

 

How could you throw away the box?

I thought the box the system came in was pretty cool and worth keeping. lol

 

Yea I have mine in the attic.. It has come in handy keeping them with all the system swaps I have done.

 

I'm trying to narrow down what I need and don't need configured in the M17 X. I want it to be awesome for games so what options should I add and delete for this when building it?

I know I need the 2 graphics cards, RGB LED screen, Blu Ray etc but I'm not sure how much memory I need or what processor is sufficient? I'll be using the laptop for gaming and light word/excel for my eBay store. Does 8 gig of ram increase gaming performance or is 4 enough? Also, what processor do you guys suggest?

 

Alienware M17x
Backordered due to Keyboard Shortage
Status: In production
Order Date: April 15, 2010
Call Center Estimate Deliver Date: May 26, 2010 or ealier

 

Was moving and had to dump it.

 

So I just spoke to customer service. Things Notebook Review.com needs to know about Laptop Replacements through Dell that are replacing a faulty laptop. They will NEVER update the order status on the page. It will ALWAYS say N/A for the EDD. Not once will they ever put a date as to when they expect you to get it.

You are supposed to wait, and then "surprise" the laptop ships without you know. (?!)

Also, the current delay of my M17x R2 is due to the lack of M17x R2 Motherboards. That is why my replacement has not been sent out yet. So despite the comments about keyboards causing a delay for others, I am in the US, and currently there is a motherboard shortage.

I was supposed to get contacted by Dell in 3-5 business days regarding the status of the order. Today was Day 5 and I STILL did not get an email/phonecall from anyone. So I got tired of waiting and called. Now I know what is going on with my replacement.

P.S. The rep told me I would have to wait up to another Month for my laptop to be shipped to me. (?!)


M17x R2 owners that have a fully functioning crossfire laptop, consider yourselves super lucky you do not have to go through this agonizing wait for your replacement.

 

I haven't heard the motherboard excuse yet. Seems like a new one every day.

 

If the new 5870 comes out in Aus in the next few weeks then I will change to that, and send the new one I ordered at the end of last month back but it will depend on how long it takes to get it, as I am flying to the UK at the end of June so need it before then.

Might give them a ring about it as I won't have my laptop for at least another week.

 

Looks like s0ysauce is gonna be the new owner of my R2..sniff. Best part is he's local so no shipping hassles!

 

^_^ i'm happy it was able to work out.

 

I'm glad it found a home.

 

Mine just went into shipping. Ordered it the 20th... of April!

 

where are you located?

 

Amsterdam, The Netherlands, Europe

 

Holy shamoly that is insanely fast. What shipping method did you pick?

 

Actually I didn't get to choose anything. Any Dell machine that is delivered to the Netherlands is - as far as I know - always sent using UPS.

In my case I think either my Account Manager or the Customer Service Rep prioritized my order. I got a refund for my current 1645 approved, and I made a deal with Dell to pick it up after my new M17x was delivered. I guess they didn't want to wait so long.

 

Well, whatever part was backordered seems to have arrived at the factory...

 

My "Senior Support Resolver" called me back today while I was out running my errands. He stated that the keyboards are still on back order and in short supply. It will be at least 2 weeks before I see my M17x, he decided against cancelling my order and re-submitting it since this would put me at the back of the line. He also said that after I receive my system he is going to get me some additional concessions due to the extra time etc. If you read my previous update the supervisor I was working with did send me a PSP 3000 for my son. He is very happy with it he may be giving his game boy advance to his little sister.

There were specific concessions mentioned but I don't wanna jinx myself by mentioning them here. Lets just say I am glad I decided to keep the system instead of selling it.

 

Just called phone order status and my m17x is currently "In Production" in the "Build" stage. Estimated ship date is May 7.

Hopefully about 2 weeks from now I'll receive it!

 

So what I am hearing is that there is both a main-board and a keyboard shortage on the R2's? Well, isn't that wonderful news! They already messed up my replacement order royally, had to cancel and reorder. The guy I have been working with was supposed to be "hand-holding" it through the process, or at least his subordinate was supposed to while he was out on vacation... That didn't happen... So now, I have no ETA and my process with Dell/AW started in November with a m1730 replacement, the M17x-R1. Got a nightmare in a different skin.

 

sorry dude.. I hope you hear some good news soon.

 

Wow.. My order status just got updated again to 5/3... Are you serious... I ordered on 20th of March..

 

Only 9 days left.. Keep your head up!

 

You would not be so optimistic if your order gets delayed 2 weeks. Sigh.. maybe Alienware and I weren't meant to be.

 

I'm hoping for the best, hopefully I get it on time and it's working and not DOA..

 

I seriously think Alienware hates me, STILL in production .. this is total garbage man, ive seen some people with similar/same configs as mine already got them... waiting almost 2 months now rofl... might cancel if i dont get it soon..

I mean what the heck are they thinking when they ship a system that was ordered lets say in early/mid april and NOT ship a system that was ordered in early march???? (with same setup) thats just sad, sorry

 

I know how you feel! I'm pretty damn frustrated. I really hope keyboard was the only hold up for mine.. I was outrageous when my rep's supervisor just told me to cancel my order because they couldn't make mine in 30 days. It seems like that's the answer for everything. What about my damn 30 days of waiting time?

 

I can understand your frustration with waiting times. I just received mine about 3 days ago (after 7 week wait). I hope that when you guys get yours, you don't get them same problem as me with Dell completely forgetting to add the accessories box.

Right now I have this gorgeous m17x that i can't use bc the the adapter wasn't packed, plus all the CD's, warranty, etc. (how could Dell screw this up seriously?).

 

I'd take it to the consessions department for those of you waiting and those that were shipped incomplete packages. Let them know it's resulting in a negative impact on your work and that your really reconsidering an Asus and make it clear that your disappointed in thier service and unless they do something to make up for their errors, your not going to purchase in the future for your "company" or personal needs. Just don't get on the phone hooping and hollering or they will blow you off. Be polite but genuinely concerned. Makes it harder for them to be mean to a nice guy