M17x Order Status Discussion - Part 3

Mine is in boxing..not sure when it happened as I've been in transient for the last week getting back from Afghanistan.

 

Congrats to all the status updates!!!!

 

Mine has finally won the battle with the Icelandic Volcano. It is now in town here, and will be delivered on monday! Too bad I'm not here on monday

 

Mitchell,

Congrats on the M17. Should be a much better machine than the 1645.

Mine is slated to ship on Thursday, as my latest 1645 bit the dust....

I'm so stoked....

 

Thanks Dan!

It's great you got yours as a replacement. I actually had to buy mine as the CS rep simply told me there is nothing else we can do for you. I guess they won over my lack of patience.

Anyway, I'll have the M17x on monday, and I really hope it is a better machine. From what I've read it should be.

Good luck with yours

 

We'll see. I see a lot of good things on these boards...

 

As you guys may know, I cancelled my order to get the 5870s when they come out.

well, in the meantime, i blew my m17x money on this:


I may be waiting a while now

 

not bad... if i didnt own a similar bike id have bought myself one instead of spending the money on a m17x XD

 

Now THAT is a bike. What model is it?

 

You got that for $2K-$3K?

 

BMW S1000RR

 

I traded a K1200S in, but yes the cost difference was more like an M17X with every topshelf component including SSDs and hand delivery by Michael Dell himself.

 

According to UPS the machine has been delivered. I'm not at the office yet, so I cannot open the box and try the machine until late tonight... But it should be out of Dells hands and in my own

 

So I spoke with a "manager" from Dell. My order is in the "final stages" of being "shipped" (?).

Then the manager proceeded to give me a Service Tag (which to me means nothing at all) and said that I should wait another 3 days for my replacement to come in the mail.

Upon requesting to cancel or get a full refund I was told that you cannot cancel/get a refund when there is a warranty replacement order in it's "final stages".

So warning for all those new Alienware buyers: If you decide to go with a warranty replacement, make sure you know you aren't going to change your mind mid-replacement process because apparently Dell will not budge (easily anyway. You can always use BBB if you feel it is appropriate)

Also, on another note, don't bother talking to customer care reps. Speak only to a Manager from Customer Service. Apparently Customer Service doesn't have access to the same systems as the Managers. Customer Service cannot see the system's build/shipment status it seems.

Either way, I got 3 more days for a status update, then I will strong arm my way out of the "no refunds" thing easily.

I know that it would make the forum look bad, but buyers need to be aware of the ETA's for Alienware machines especially with custom configurations. Just so you have an idea of when the product will arrive.

I can see why Dell doesn't do that...because no one would wait 1 month for their original order to arrive. Especially when you can order elsewhere and get delivery in 2-3 weeks tops....or just go to the store and pick one up.

They would never sell Alienware if they advertised and mentioned anything of a 2-3 week guarantee.

Anyways, the wait continues.

 

you should be receiving yours shortly... my first date of replacement was April 01.... Im getting it tomorrow...

what happens when you type in your service tag? also look at the history to check if your getting a refurbished

 

And just as I check it, all the dell.com information is now populated. It shows a delivery of tomorrow and that the product is already shipped. I do not show anything saying "refurbished" on the order history. Unless I am checking in the wrong place.

So I am crossing my fingers hoping it will be a great week/weekend this weekend and there are no crossfire/other issues with my new Alienware M17x R2 replacement. *sigh* Such a long *** wait!



p.s. Sig updated!

 

+rep Ramatar14

 

Thanks guy!

here is some more info:

Check here:
https://support.dell.com/support/supporthistory/search.aspx?c=us&cs=19&l=en&s=dhs&~ck=anavml

You have to sign in to access it... but once you do type in the service tag... you should then see if there is a history.

Congrats!!! lets hope we both have 0 problems... or else... all hell is gonna break lose

 

Mines just went into shipped status today! Just waiting for the tracking number. Updated EDD 5/6/2010!

 

Typed in the service tag of the replacement system after first logging in and it cannot find any history. Should I use the service tag of the current system I have?

 

awesome! you got a new system!

 

From what I have seen/noticed replacements that are taking 30+ days are new systems, faster replacements have been refurbs, hopefully yours will be new as well.

 

Well, I hit "shipped"...it has left Nashville so maybe tomorrow...thurs latest.

 

Congrats........

 

May 4, 2010 6:42 AM On FedEx vehicle for delivery

 

Excellent............

The day I got mine I ended up having the day off work.

 

have fun with your beasts guys!

 

Well, mine has arrived........but I cannot use it until after work. I will have to wait until I get home. First thing I am going to test out is Crossfire. Skipping windows updates, etc.

 

Congrats Psi,

Now we are just waiting for ramatar to report in, I am anxious to see if he gets a new or refurbished unit.

 

Sorry for the wait... had a couple meetings.

I got my system!!! woot woot! Its a beast... Haven't ran any tests on it yet... Busy with graduation stuff...

Based on the service tag it appears to be NEW... also it would have a 'refurbished' sticker if it was used...

Does anyones hand rest squeak like crazy? The left one is very squeaky and appears to be elevated...

The box it came in was scratched up... idk if they handled it wrong or what..

There is also a scratch on the hand rest.... very minimal but you can see it from an angle....

 

No squeaking with mine and I just got it yesterday. Box seemed a little on the worn side also.

 

Yes, the first M17x R2 I got had a squeaky palmrest, but only after it was completely disassembled for a motherboard replacement. Before then, I did not notice the squeakiness.

 

Congrats on the new system. My on site tech just left after replacing my palm rest. it was replaced for cosmetic reasons, no squeaking here.

 

Update: Just got my tracking number! EDD 5/5/2010 TOMORROW!!

 

looks like most of us that have been waiting a month or more are all getting them about the same time.

 

GOT IT AND LOVING IT!!!

Crossfire works perfectly!

So happy all is working like it should now.

Add Iron Man 2 and this weekend is gonna be B@D@55!

 

Congrats man

 

Congrats! I have two free tickets to see Ironman 2 on Friday at 10am. All I have to do is listen to a lecture about firewalls an hour before hand.

 

Wow that would be worth it.. Not that I wouldnt be interested in the firewalls.. hehe.. so it would be win win.

Very nice!

 

Hurry up .....

"On FedEx vehicle for delivery"

anytime now for me

 

Yeah, I think something should be done about taking a MONTH to build a laptop that could probably be built in 2 weeks tops. That's just outta control.

 

Yeah, I would just bring my Alienware/iPad to the lecture to help me get through it! lol.

 

Delivered.... @1430....this thing is awesome...no issues so far been installing and updating stuff but it hasn't even really hit its stride.

 

Congrats on delivery....

 

Just got mine today too! Yay! I will post a unboxing thread soon!

 

Yay for new deliveries!

 

Well, sadly my M17x-R2 overheats with just 5 mins in Saints Row 2, but I can let FurMark Dual GPU test run for hours without any effect on the system. Dunno what's up.

 

Hi Guys,

Update!

Date Delivery Status
29-Apr-2010 Order Received
04-May-2010 Work in Progress
05-May-2010 Manufacturing Build Complete
05-May-2010 Ship from Factory
06-May-2010 In Transit
06-May-2010 Uplift
06-May-2010 Arrived in Main Hub

Estimate Delivery Date: 17-May-2010

10 days in transit seems alot. Maybe its just a default period. Kuala Lumpur is only 4hrs away from Shanghai by flight. Less than 1/3 the distance to USA by ship. I reckon it will arrive early.. Here's to wishful thinking!

 

Looks like the single 5870 M17x's are pumping out very quickly.

 

Enough is enough i tell ya.. if mine doesnt ship today im gonna threaten to cancel mine, been waiting for 2 months now almost and its still in "in production" LOL!.. seems like they completely forgot about my order or something.

Gonna try and get them to upgrade the 4870's to 5870's... i think that would be fair for all this goddamn wait.