M17x Order Status Discussion - Part 3

wow... a dell rep must have gotten hungry and grabbed a jollyrancher when building your rig.


Hopefully your second one is fine, and so are ours. Anyone have any exp. in the "build" stage??? how long is it??? its been this way for a week now.

 

Wow sorry to hear that.

I wish everyone the best at getting a good working system with no problems, and I hope Dell's CS takes good care of anyone who does have problems. It's way to much money to just settle for something less than perfect.

 

double post

 

I ordered through AAFES, on 3/7, and mine shipped out saturday. It would have been recieved, but I guess the FEDEX guy must be braindead, because he never even went to the door at my moms workplace where I had it shipped. There's always someone to sign there, and i know that someone was there at 9AM when the laptop came in. This is so frustrating!!!!
Worst thing that could happen to a patiently waiting teenager.

 

I'm in California. San Diego to be exact. I'm not really worried as long as I get it before april 3rd like I said. If it doesn't ship by when it's supposed to, I'll call. Until then I'll play the waiting game.

 

Your frustration is my jealousy. I ordered on Jan. 12th. Still hasn't shipped. Now there are several circumstances. Delivery Truck accident replacement was being made and then a recall. Also, you can now go pick it up at FEDex now that they have tried to deliver it once.

 

THat is harsh. I feel for you.
It was so close for me, yet so far. I may have to ask my mom to try and get it for me. I work all night after school today.

 

reading this forum is like having a support group for people suffering from terminal waiting. this will be my first gaming pc, cant wait

i ordered 3/8 from aafes, still says in production, edd is 4/4

 

whats the first game you're play on your new alienware. mine will be civ v, or crysis 2

 

Mine was CSS followed by BC2 and QuakeLive

Already played Crysis 2 (last night)... 30-40 FPS, Runs alright and looks great but I don't really like the game. Feels console-ized.

 

Ill play Crysis Warhead and GTA IV along with Metro 2033 to test it out.... then When Crysis 2 comes out ill grab it

ALso most lilely will get back onto WOW, and see how that runs

 

civ 5 for me

 

You maxed it out and got 30+ fps??

 

I couldn't have said it better

 

Hi everyone, my name is Stan (everyone: Hi Stan!) and I'm suffering from terminal waiting. My order was placed on 3/7/2011 at 8pm EST, dell quoted an EDD of 3/29/2011 (about to break out into tears) yet currently my order is in "Build Stage" (Breaks out crying and falling to the floor).

 

Hi everyone, my name is X3NIA (everyone: Hi X3NIA!) and I'm suffering from terminal waiting. My order was placed on 3/3 at 12PM and I have received the product. Unfortunately I have relapsed onto my problem and I am again waiting for my computer (Shifts in chair, eyes water)

 

My EDD was moved from April 3 to April 29....

 

OMG !!!! Why????????' When did you order it?

 

I think we should change what AA means... from now its Alienware Anonymous

 

Are you guys only counting business days or are you including weekends?

 

Yes why??? What happened? Please fill us in.

 

I ordered on 10 March. I contact dell Customer Care and they say it's because of the Sandy bridge problems, which I already knew about. He also told me Intel says they expect to ship all Dell orders by end of April or May. He could have been full of it though. So basically I need to pray it ships sooner.

 

I've had the same responses from CSR's over the phone but through online chat, they tell me the SB problem is fixed. It just seems that they're not on the same page when it comes to the m17x r3. We all know the issue has been resolved so, why they tell us that BS, I have no idea. Also, I just received my Asus G53JW in just a week's time.. Now I at least have something to keep me busy while I wait for my r3.

 

Strange because I can buy one tonight and it ships by March 31st. Of course I ordered mine on Jan. 12th and am still waiting.

 

I think now that the problem has been rectified, they are putting earlier EDD's on. I think some of us that ordered earlier on had a much later EDD due to the SB problem and they didn't want all the complaints and people trying to get free stuff because of the shipping delay. I have EDD of 4/5 and I really expect to see it by the end of the week. I say that because most people are getting them in 9-10 days. I ordered on 3/9 so the 18 will be 9 days and the 19 is the tenth day. The only thing I'm worried about is Sat delivery. If I don't get a Sat delivery, I fully expect it Mon at the latest. I'm keeping my fingers crossed for Fri or Sat delivery this week. I'll be out of town Tue though and with my luck it will probably show up on Tue. lol

 

Wrong Video Card Update:

Finally struck out. Nobody from parts called me again, and I got tired of waiting, so I called this afternoon. The first person said he didn't think I could swap the cards out, but I might be able to send my old card back, get credited for it, and then buy the new card. (What the?) Even though he was very pleasant, I could see it wasn't going to go anywhere, and as it turned out he wasn't in parts after all.

So I got connected to spare parts, and spoke to a very pleasant lady there. She said she didn't know if they would be able to swap the cards out (as in procedure wasn't in place to do that), but before we even worried about it she wanted to see if the 6970M was even available as a spare part. It took her about 5 minutes looking into it and asking a couple of other folks, but she came back and told me that since it was so new it was only available in the pipeline for new builds, and wasn't in their system at all. She also said there was no way I could be put on a waiting list, and didn't know when it would be available at all.

So...I called Aafes and put the wheels in motion to return this one and reorder the configuration I asked for. It is extremely ironic that everybody on here is agonizing about not having their M17x...and here I am having to freaking return it. Insane!

 

Best of luck to you Gryphyn! Still waiting on mine as well. Ordered 3/4. Kind of scary if they are pushing the EDD back to either end of April or May.

 

I just looked it up myself and the EDD is 3/31. It's weird that they haven't updated everyone's EDD to reflect the increased speed at which they are shipping them out.

wait that is a ship date, not and EDD date. Although, if it actually took 7 days to arrive it would be on the 7th, which is only 2 days after my EDD and I ordered a week ago.

 

They haven't pushed the ship date back. In fact it's getting closer. End of the month is the ship date on the website at the moment.

 

Push the issue with Dell and tell them that you are going to return it because it is not right and that you are going to look for another manufacturer that will configure what you want and ship it out correctly. I'm sure they will do everything in there power to not have to sell your system as a refurbished system. I think they will be willing to "work" with you if you tell them that.

Best of luck to you.

 

You'd think so, wouldn't you? I don't ever like being a jerk on the phone if I don't have to be, but I've mentioned it every time I talk to anybody, and so far their story hasn't changed. They pretty much all say they have no way to set up a sale of the correct card, and a return of the old card, and the only way to get the 6970M in the system right now is a new order. I've even tried pushing it off to sometime in the future when the card is available, since it isn't *urgent* I have it...it is really just urgent I get this resolved since my return window is shrinking. But, nothing.

So anyone looking for an M17xR3 with the 460m 60hz screen...keep watching that outlet!

 

Anyone with an order date of 3/7 with the 6970 receive theirs yet? Also, anyone who ordered from aafes around that time receive theirs yet?

Cuz it's still a waiting game for me

 

460m is actually a really good card. If you run a dual boot with linux you will appreciate the nvidia drivers over the ati drivers. Do you not like the 460m for some reason?

 

If mine doesn't ship out in 12 business days from the day I ordered, I'm going to cancel the order. Just not worth the wait and I've already been pondering on buying something else.

 

Well I got my rep to upgrade me to overnight but my EDD is still 3/31 even with overnight. It's been in "Build" for 8 days now so we'll see what happens.

 

it is possible they are facing some production shortages, I think I read somewhere that depending on what configuration you selected there was a simple item that was holding things up like a certain memory config or NW card or similar, I hope I'm wrong

 

OMG it's here! No tsunami or earthquake damage. It's new and not a returned unit. No keyboard flex, finger prints, etc. It's so en big!

 

I had mine picked up from FEDEX last night.
Ordered on 3/5, edd of 4/1, and arrived and in my hands on 3/15.
And as you know, it was through AAFES.
I'm in love with this machine, and i've only had 2 hours with it so far!

 

It is a very good card, and my only complaint is the Optimus doesn't provide the battery life advantages it advertises. For the money though, I'd rather have the more powerful card since it will more closely equal the performance available to me on my desktop. My personal experience with Nvidia cards has been almost completely negative. My one desktop (8800 GTS 640) Nvidia card caused random blue-screens due to an incompatabiltiy Nvidia had known about for more than 4 card generations but decided not to spend the money to work around, and I've had three fail in laptops due to poor fabrication practices.

With their business practices over the years, Nvidia has shown themselves to be a company I would rather not support if at all possible. It's a personal thing.

 

I ordered mine and it has been in the build stage since the 5th! Ordered through aafes.

 

This is a good suggestion. Have you been waiting almost 2 months too?

 

I like this touch of sarcasm. I have been waiting since January 12th. So I know your pain.

 

Mine has been in the "in production stage" for a week now.

 

it just landed, and good lord it is big (in a good way)

 

Congrats!

Also want to point out that you got the 6970 and still got yours in 10 days.

 

Can you tell us what date you ordered and what date you received?

 

you guys are waiting 2 months? I thought they would have learned from the past. If they dont have the parts for it then they shouldnt be making it possible to order one.

About a year ago when i ordered my M17xr2, it took them 2 months from order date to having it in my hands. The dell reps lied to me and they are ignorant, IMO dont trust anything they say about your order date. It took a complaint to the BBB, in which i got it within a week. Alot of other people had the same problem.

 

A week? THATS IT?

You do realize mine was in production until 3 hours before it was delivered, right?

Also I don't even have an EDD.. lol.

 

Just put in my order. Got the NBD shipping and it still said 4/7.

 

Yeah, so I don't know if i wasd just one of the lucky ones or what, but It was definitely a good timeframe.
As long as it actually has a 6970 that is. I need to use gpu-z just to check when i get home, because i'm paranoid like that.