M17x Order Status Discussion - Part 4

ok after calling Dell today they said the order is almost ready and they cant modify it
guess i will end up with the 580.. unless I cancel the order

Can someone run a little test for me, what are the temp of the card playing any heavy game(skyrim, witcher 2 etc) on a table no elevation etc

whom ever decides to run this test thank you very much in advance

 

I have 580 system that arrived in December... I get no throttling it runs skyrim, perfectly and it is just sat flat on a logitech laptop stand, no extra cooling, no extra gaps...

 

Did you use the throttle fix?
If its a stable card might as well get it with the free 3D screen and save 60$

 

No, straight out of the box...

Your looking for issues before it has even shipped.....

 

Well the thing is, I will be shipping it to the UAE from the US, shipping it back to the US will cost me a lot so I am kinda worried

 

Just wondering if a unit has a estimated delivery date of 12-28-11 do you think the holiday still might delay it??

 

about the 79 degree throttle, yes, initially, so I had to apply another throttle fix: [Solved] Alienware M17x R3 Nvidia 580M Throttle at 77°C+ temps Furmark graph - YouTube . After then I'm good.

 

Ordered mine on the 29th of December and told today it will arrive on the 9th of January. Pretty impressed. My first Alienware so looking forward to it with a fair amount of excitement!

M17xR3, Nebula Red, 8192MB (4x2GB) 1600MHz DDR3, 2GB GDDR5 AMD® Radeon™ HD 6990M, 256GB SSD + 750GB 7,200rpm SATA Dual Drives,Win. 7 Home Premium (64 BIT), Creative SoundBlaster Xfi,Intel® Core™ 2860QM i7 Processor, WideFHD (1920 x 1080) WLED LCD.

 

nice order man, how much was it?

 

A lot!! (About £2500 after 15% off and with free shipping). I think the most expensive upgrade was the hard drive combo but I understand there is a shortage at the mo?

 

Ouch! Should have upgraded to an SSD aftermarket though -> a Crucial 256GB would have been better

Defo made the right choice with the 6990M.

 

Well you live and learn!!!

 

Hey guys, ordered my m17x on the 28th of Dec and I have a question!

First, this is the setup I went with. Ordered through Aafes and is being shipped to an APO address in Kuwait. Total price was $1,823.34

Alienware M17x Soft-Touch, Stealth Black
Intel Core i7 2670QM 2.2GHz (3.1GHz w/Turbo Boost, 6MB Cache)
8GB Dual Channel DDR3 at 1333MHz (4DIMMS)
17.3-inch WideFHD1920 x 1080 60Hz WLED
2GB GDDR5 NVIDIA GeForce GTX 580M
256GB Solid State Drive
Custom Nameplate
Genuine Windows 7 Home Premium 64 bit
Killer Wireless-N 1103

Ordered on the 28th of Dec 2011 with an estimated arrival date of 13 JAN 2012 ( Next day shipping )

That order status was "changed" by Dell 2 days later on the 30th, I was not notified of the change, but I presume this is because I used Aafes. A new order was created by Dell, everything was the same except the shipping method and EAD.

The new shipping method was 5-7 days and the new EAD was 13 FEB 2012.

My question is will the cancelation or "Change" of the old order delay the build time? I am not really too upset about it. The 1/13/12 arrival date seemed a bit fast for an APO ship. But a whole extra month?

Oh! and one other question. Does anyone know if Dell will ship this AW with insurance or perhaps registered mail? Thanks for the help guys!

 

call, complain, say you need for business asap

 

Hey guys! I'm a little confused about my order status. I checked the website, and it says that my order is In Production, but when I called the customer service number, the computer said that my order "Shipped on January 11th and will arrive on or before January 16th".

It's January 5th. What's going on?

 

Sounds like some kind of glitch in their system, or maybe they are planning to ship it the 11th for delivery the 16th.

 

Hi guys,

Placed an order on Dec 15th- EDD Jan 10th
Just got an email that they revised EDD and i should be getting it Jan 24th.
Bit dissapointed- hope it will be worth the wait.

Here is the spec:
Alienware M17xR3 : Base Stealth Black
Processor : Intel Core i7 Processor 2670QM (2.20Ghz, 6MB, 4C)
Display : 17.3in WideFHD (1920 x 1080) WLED LCD
Memory : 8192MB (4x2048) 1600MHz DDR3 Dual Channel
Hard Drive : 500GB Serial ATA (7200RPM)
Graphics : 2GB GDDR5 NVIDIA GeForce GTX 580M
Audio : Creative SoundBlaster Xfi MB Software Suite
Plus 3 years Next Day service and 3 years Accident Cover- £2.200

 

Well mine arrived today - 3 days early! Excellent machine - all works perfectly out of the box. So far!

 

First, grats for your new acquisition!!! Hope you enjoy it mate!

Although my question is... do anybody knows if dell/alienware got any priority system?!... I ordered pretty much the same laptop on dec. 29th too and they told me I should get it around jan. 16th... I ordered in Canada... I know transit time will probably be a little bit longer (Let's say couple of days) but I assume the ''production'' process should be done by now.

 

I ordered on the 29th too! They said that I would get it on the 16th as well, but I'm in Texas.

 

depends on the demand for the system. My machine took three weeks to get here from my order date with Next Best Day shipping all the way here to alaska. It took so long due to high demand for the m17x back in apirl. perhaps the demand for the system is high again, or they are waiting for a parts shipment.

 

I understand the supply and demand concept... but what shoots me is the fact that we all ordered the same thing the same day but haven't been told the same thing EDD wise... like we said... we live in North America so China to here is prolly gonna take longer... but from the starting point, they should leave at somehow roughly the same time...unless dec. 29th is been a freaking busy day for them... maybe they stack up priority (orders) by countrys no matter what has been order that day for this country...

 

Diffrent time zones at 3 diffrent locations. 10 am in UK is more or less 3 am in us, but 8 pm in china. US 29th day time is 30th in China already?
Correct me if im wrong

 

You're right buddy! Didn't think about that one... but few hours setting us a week apart... (Eu/NA) that's another thing... I wonder if somebody that ordered dec. 28th from North America would be close to getting it. (Keeping shipping out of the equation). Are their facilities 24/7?! I know no need to tell me...I just wait and see... but I want my toy nooowwww!!! Lol

 

You and me both

 

guys, it takes about 8-9 days for delivery from the order for NA (usually), EU orders take a little bit longer as we have seen many occasions..

 

You're probably right... I just chatted with a guy from dell website and he said that it shipped from warehouse (US) yesterday and that I should receive it within the next 3 business days... as for the EU part, that is funny since the thing is nearer from them... logistic is sometime funny though...

If I receive it, let's say wednesday, I'll be really impressed...

 

if it shipped, don't worry you will get it stay home wednesday! enjoy your beast man! seriously this is a beast of a laptop, it is THE best laptop ever

 

Ok, wow. Now my order says that it has been "Partially Shipped". What does that mean? I'm excited yet confused at the same time!

 

did you get any peripherals with the laptop? I believe they ship those first and then when the laptop is done they ship it as far as I understand.

 

Where does it says that? On the website order status or on the phone? Or maybe you chat with a person...

Let us know!

 

Now i feel kinda special.
Mogana ordered on 29th and gets his shipped already. I ordered on 15th and mine is still "In Production". Mines not put up in a hurry and throuroughly tested? Or perhaps they dont care for EU as much.

P.S. J/K with urs being put up in hurry- it will be great I'm sure

 

The order status site linked from the confirmation email says that it's In Production. When I go to the generic Order Status site on support.dell.com, I get a "partially shipped" notification with a tracking number. When I call, it says that it "shipped on January 11th". When I talked to a person, they said that it's being "flown to the carrier", whatever that means.

Geez! I have no idea what to make of all this.

 

I ordered mine on December 23 and had an original delivery date of 01/09/2012. Last nite it updated to 01/16/2012
Im not sure what the hold up could be. If I placed my order last week the website said estimate delivery date of 01/7/2012.
Why is it that if I did a system build 2 weeks later with the same options it says a Delivery date sooner than mine even before the delay?

 

Honestly, with all I read about delayed stuffs and soemhow unreliable infos on shipping... I'm gonna believe mine was shipped when the courrier will knock on my door... Mine still shows ''In production'' on the site so... I'm not totally convinced but this whole waiting situation is kinda exciting eheheh!

 

Ordered my M17x R3 on the 3rd, it's the 8th today and it's still in production. My expected ship date is the 20th, but I'm hoping they ship it well before that

 

don't worry it will be earlier than that also man, on your sig GTX instead of GT, that little X is referring to extreme, not an average GPU after all

 

I ordered mine on the 26th it's still in pre-production and the estimated delivery date is the 17th

 

Mine got shipped today!!
This week- next the latest Ill b enjoying it!
Been checking Dell's order status more often that I was going out for a smoke. Now thats excitement

 

Wow now I'm confused... they told me it left the warehouse Saturday over the chat thing that my order shipped jan. the 6th and that a tracking number would be available today... I just called and chatted with two guys and now they're saying that they're late and that it would be shipping in 2 to 3 days... ?! Exactly what I was saying... I don't like waiting! AHAHAH!!! Seriously they're full of it! Let's take bet... who's lying?!

 

Just be prepared to face similar stuff from dell support, sometimes you get good people to help you that know what they are talking about and other times they just lack knowledge to do much of anything

 

I got the email this morning saying mine was delayed to the 16th...
Anyone know where these are assembled?

 

It's funny because I was thinking about it and for some reason I got a feeling that the first guy I talked to seemed more dedicated... Maybe he checked deeper... He actually took some time to get back to me saying it was shipped... The other two guys just told me right away that it was in production... Just as I would had gone myself to check the order status... I know there's a way to check the "in production" stage it's at so it's prolly what the first guy checked... It's beautiful to dream lol ;-)

 

The are assembled in the a factory in china, prob just across the street from apple's and HP's factories.

 

ordered today jan 10th. expected delivery date is feb 10th. if prices drop or they run promos do i get paid the difference?

 

I ordered my computer on december 26th and was given an estimated shipping date of january 5th and an estimated delivery date of January 12th. When January 5th arrived, my order was still in the "in production" stage. I thought to myself nothing of it and kept thinking that it would ship maybe over the weekend or on monday. Monday came and still nothing. It was still in production. I called customer support but they just repeated back the same things that i already knew. Then at 12:56 am today my order was delayed and was to be delivered on January 20th. I called customer support and when the automated machine repeated my order back to me, it said that my order was shipped on january 16th and was to be delivered on the 20th. I thought that i just heard the machine wrong so i called again and sure enough, it still said my order had been shipped on january 16th. I tried speaking to a rep but the lines had already closed.


Im just wondering if anyone has had a similar story or can give me advice on what to do.

 

It's funny how when you first customize it, it tells you it's gonna be delivered that day and when you're done it goes 10 days later... any parts that drag you later or what?! Cause mine was not showing anything that could retard the process and boom... 01/13 to 01/16... as for the price drop, they would probably match if it's the exact same specs... I know there is a law for that in Quebec Province... maybe Canada as well... maybe the whole world works like that... here it's 30 days... If price is considerably lower you could always send it back (RMA) and order another one AHAHAH! You would probably be put on a black list tho!

 

So, it was already shipped next Monday? I think this is the first report of that particular maneuver by Dell. The entertainment value of the contemplated conversation with Order Support compels a telephone call at the earliest opportunity, with a full report to the forum.

 

I will get a report out as soon as possible haha

 

dell "back to the future"ed you dude