Ordered M17x on Monday 2nd July with an EDD date of 13 July!![]()
Im now at 10/07/12 and my Status is still showing "Pre-Production"!
Contacted a rep. I was told:
"I have checked your order status. The order might not get delivered on 13th of July as there is a part shortage for Alienware m17x. We would get the part on 11th July and then the order will be built and then shipped. You will get a email from the team with the revised Delivery date very soon."
I queried what specific part was the issue:
"The base of the laptop is Out of stock."
I was all ready and waiting for this Friday! Sadly, its not meant to be!![]()
(My first post on these forums, Hi everyone!)
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It would be interesting to know if people have included a personalized engraving on their laptops when they post about their order & delivery dates.
I'm seeing many orders made after mine with EDDs sooner than mine and wonder if my having ordered an engraved plate is what causes the delay. -
I ordered an engraved plate. My rep told me that does not delay production because it is done at the same time and not after. -
I did order an engraved plate, along with a Blu-Ray drive and the 7970m. My order date was 27 June, and my EDD (as of this posting) is 12 Jul. I am in the US, actually in Texas, so I don't know if that plays into it all either.
Rich S. -
Finally after 11 days of being in pre production it has moved to being in production today!
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MickyD1234 Notebook Prophet
Looking at all the recent posts about illogical delivery times I'm thinking it might boil down to a simple answer.
Demand has outstripped supply. With them all coming from the same factory in China, dell are having trouble making accurate predictions as to when youall get them. As well as machines for specific destinations being bundled together for shipment?
I hope you all get your machines quickly. All these sales for dell can only improve their commitment to the alienware brand -
Just checked the order page, and it says my order has "Partially shipped" with a delivery of 11 July. What could they have partially shipped? I didn't order a backpack or anything? It should just be the M17x? Are the sending it a piece at time
Rich S. -
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MickyD1234 Notebook Prophet
Now, part A needs to be inside...
Prob on it's way to the place where the engraving is done, then it will be complete - guess... -
I order this morning and my estmated delivery date is 25 july going to be a long 15 days
Sent From My Rooted EVO 3D -
Rich S. -
Good luck everyone!
Rich S. -
Wow nice, lucky you.
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So note to everyone still waiting... don't count on much notice of a change of status, it can happen without much warning. I didn't receive an email about this nor a phone call as some have received.
Here's hoping many will find similar updates happened for them today! -
Sent From My Rooted EVO 3DLast edited by a moderator: May 7, 2015 -
evoandroidevo said: ↑Can I ask what was your system specs sir?
Sent From My Rooted EVO 3DClick to expand...Looks like we've ordered similar setups.
Got to looking at the Fedex page and the laptop was scanned in to their facility in IL before noon today. Maybe there's some hope I'll get it as soon as tomorrow, then. -
maizy said: ↑Specs are in my sig. I'm not a "sir", but I guess I prefer that to ma'am.
Looks like we've ordered similar setups.
Got to looking at the Fedex page and the laptop was scanned in to their facility in IL before noon today. Maybe there's some hope I'll get it as soon as tomorrow, then.Click to expand...
Sent From My Rooted EVO 3D -
Ordered 6/27, EDD 7/12 (2nd day shipping) so it would have needed to ship today.
Emailed my rep today and he told me that there had been a slight delay due to parts availability from one vendor. Said my machine is now complete and has been sent to the distribution center. He said it would ship "soon". Hoping for a Friday delivery but won't get my hopes too high for that. -
maizy said: ↑It would be interesting to know if people have included a personalized engraving on their laptops when they post about their order & delivery dates.
I'm seeing many orders made after mine with EDDs sooner than mine and wonder if my having ordered an engraved plate is what causes the delay.Click to expand... -
evoandroidevo said: ↑Sorry about the sir haha and also can't see sigs on tapatalk and for some reason can't go to ppl profiles to see it there as well alway get an error
Sent From My Rooted EVO 3DClick to expand...
M17x r4 Stealth black
I7-3720QM
AMD Radeon HD 7970M
16GB DDR3 1600 MHZ
750 GB 7200 RPM SATA
Blu-Ray
Killer Wireless-N 1103
1920X1080 60 HZ WLED
I just can't believe I'll be seeing it... And using it... In person, hopefully tomorrow! -
Yak T said: ↑I live in Alberta and wasn't able to get an engraved nameplateClick to expand...
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Like I said ealier its going to be a long 2 weeks for me haha wouldn't be so bad if I didn't have work but got to pay for this thing before I go to my last year of high school
Sent From My Rooted EVO 3D -
DetonatorUK said: ↑Ordered M17x on Monday 2nd July with an EDD date of 13 July!
Im now at 10/07/12 and my Status is still showing "Pre-Production"!
Contacted a rep. I was told:
"I have checked your order status. The order might not get delivered on 13th of July as there is a part shortage for Alienware m17x. We would get the part on 11th July and then the order will be built and then shipped. You will get a email from the team with the revised Delivery date very soon."
I queried what specific part was the issue:
"The base of the laptop is Out of stock."
I was all ready and waiting for this Friday! Sadly, its not meant to be!
(My first post on these forums, Hi everyone!)Click to expand...
If it's any consolation, I had to wait on whole parts too, but within a week stock had been replenished and my order was in production.
Sent from my iPhone using Tapatalk -
I am in that same issue with my laptop in production with the base cover of the laptop out of stock. My EDD is next week but its already been over 2 weeks of a wait for me.
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They must of just gotten part's I had been in pre production for 10 days and then it changed to in production yesterday. Maybe others in the same boat.
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I got my machine on Monday with a faulty 7970m card. Have to call dell to get it replaced! I guess it is just bad luck.
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crazyzxf said: ↑I got my machine on Monday with a faulty 7970m card. Have to call dell to get it replaced! I guess it is just bad luck.Click to expand...
Here's hoping you get quick resolution on this so you can enjoy your purchase. -
crazyzxf said: ↑I got my machine on Monday with a faulty 7970m card. Have to call dell to get it replaced! I guess it is just bad luck.Click to expand...
Sent from my iPhone using Tapatalk -
Chris_c81 said: ↑Welcome to the boards fella!
If it's any consolation, I had to wait on whole parts too, but within a week stock had been replenished and my order was in production.Click to expand...
My EDD is still showing as 13/07/12 but I can't see that being achieveable!
(Still have my fingers crossed though!)
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Yay! My Rep just called me saying my laptop is going to be shipped out today, so I should receive it tomorrow! One-day-shipping xD!!!
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crazyzxf said: ↑I got my machine on Monday with a faulty 7970m card. Have to call dell to get it replaced! I guess it is just bad luck.Click to expand...
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Pulled the trigger since Dell small business has $195 of selected M17X.
Alienware M17X R4 with Soft Touch - Direct
3rd Generation Intel Core i7-3610QM (6MB Cache, up to 3.3GHz w/ Turbo Boost 2.0)
8GB Dual Channel DDR3 at 1600MHz
17.3-inch WideFHD1920 x 1080 60Hz WLED
2GB GDDR5 AMD Radeon HD 7970M
750GB 7200RPM SATA 3Gb/s
AlienFX Color, Quasar Blue
Stealth Black with Soft Touch Finish
Slot-Loading Dual Layer DVD Burner (DVD+-RW, CD-RW)
Killer Wireless-N 1103 a/g/n 3x3 MIMO for Gaming and Video and Bluetooth 4.0 -
Mute_X said: ↑Yay! My Rep just called me saying my laptop is going to be shipped out today, so I should receive it tomorrow! One-day-shipping xD!!!Click to expand...
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CSHawkeye81 said: ↑O wow you ordered after me and pretty much got the same setup. Any chance you could give me that rep's info so I could call him/her to find out whats the deal with my order???Click to expand...
Here's the link showing the 3 systems with the one $195 off.
New! Alienware M17x Full HD 3D Gaming Laptop Details | Dell -
Hello Everyone,
I was just notified by my wife that FedEx delivered my laptopIt has felt like forever, but the total time was "only" 8 business days, total calander days 14.
Order Date: 27 June
EDD: 12 July
Ship Date: 10 July
Shipped from: Nashville TN
Actual Delivery Date: 11 July
M17x R4 Nebulae Red
Core i7 3610M
8 GB DDR3 1600 MHz
Radeon HD 7970M
Full HD Screen
Killer N 1103 (With Bluetooth)
Blu-Ray Reader
Custom Nameplate
I will update my sig soon
Good luck!!
Rich S. -
LinkRS said: ↑Hello Everyone,
I was just notified by my wife that FedEx delivered my laptopIt has felt like forever, but the total time was "only" 8 business days, total calander days 14.
Order Date: 27 June
EDD: 12 July
Ship Date: 10 July
Shipped from: Nashville TN
Actual Delivery Date: 11 July
M17x R4 Nebulae Red
Core i7 3610M
8 GB DDR3 1600 MHz
Radeon HD 7970M
Full HD Screen
Killer N 1103 (With Bluetooth)
Blu-Ray Reader
Custom Nameplate
I will update my sig soon
Good luck!!
Rich S.Click to expand...
Congrats on your baby arriving! A day early as well...lucky bugger. -
BOOOO still waiting on mine and all the rep's I call are no help anymore...
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Coach Knight said: ↑Ordered 6/27, EDD 7/12 (2nd day shipping) so it would have needed to ship today.
Emailed my rep today and he told me that there had been a slight delay due to parts availability from one vendor. Said my machine is now complete and has been sent to the distribution center. He said it would ship "soon". Hoping for a Friday delivery but won't get my hopes too high for that.Click to expand...
Looks like 10 business days from order (ordered it very late in the evening so I doubt anything was done on it that first day) to delivery with two day shipping. -
Just spoke to my Rep and my EDD date has been pushed back from 13/07/12 to... 24/07/12!
The rep was quick to add that he has spoken to his "Concerns department"confused
and the laptop should be delivered soon.
No idea if that means it has a higher chance of coming earlier!
Guess i'll have to wait and see -
DetonatorUK said: ↑Just spoke to my Rep and my EDD date has been pushed back from 13/07/12 to... 24/07/12!
The rep was quick to add that he has spoken to his "Concerns department"confused
and the laptop should be delivered soon.
No idea if that means it has a higher chance of coming earlier!
Guess i'll have to wait and seeClick to expand... -
harolds said: ↑I looked today and my 7/12/2012 has been updated to 7/24/2012, do you by any chance have the GTX 680M? Just trying to figure out what part they are waiting for.Click to expand...
Initially, I was waiting for the actual m17x base to come back in stock which are supposedly available now.
On my last conversation with them, I was told that there shouldn't be any further delays with my order.
Not sure how much the Reps actually know. My guess is they just try and soften the blow of your EDD getting pushed back. -
I'm really upset because if I was willing to wait another 2 weeks I could have bought a similarly spec laptop from another company for less money. Actually one that would have better met my requirements.
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I hope mine doesn't get changed. I'm on the fence about cancelling my order as it is - too much time to think on such a highly priced toy. If my EDD gets upped, I'll have to. :/
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rta01 said: ↑I hope mine doesn't get changed. I'm on the fence about cancelling my order as it is - too much time to think on such a highly priced toy. If my EDD gets upped, I'll have to. :/Click to expand...
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harolds said: ↑You'll have to? Money doesn't really burn holes in pockets you know.Click to expand...
Edit nope mine is still 7-25-12
Sent From My Rooted EVO 3D -
harolds said: ↑You'll have to? Money doesn't really burn holes in pockets you know.Click to expand...
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rta01 said: ↑No, but the plane ticket I have for an overseas move a few days after my current EDD means that if my EDD is pushed back there'll be a new person living in my home who would get my shiny new toy.Click to expand...
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NEW status (I cancelled mine to go with 7970m instead of 675m):
Order Date: 7/11/12
EDD: 7/26/12
Shipping: 2nd Business Day -
DanBoo85 said: ↑What was the fault? Was it just not working?Click to expand...
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Julie32 said: ↑NEW status (I cancelled mine to go with 7970m instead of 675m):
Order Date: 7/11/12
EDD: 7/26/12
Shipping: 2nd Business DayClick to expand...
M17x Order Status Discussion - Part 4
Discussion in 'Alienware 17 and M17x' started by BatBoy, Dec 7, 2011.