M17x Order Status Discussion - Part 4

it usually takes 3~4 days to ship, is ur status "shipped" or in production ?

 

Starcraft2!!!!!! xD

 

Still in production last I heard from my rep its in its final stages of production

 

FIFA? nah, its all about sleeping dogs! btw what part of the UK are you in? i think those in the south will get it early monday, and are you bothered about the lack of 1. nameplate 2. hat 3. leather manual? or am i overthinking things?

 

I think in a few yrs time, i will get a super Alienware AURORA and stick with it forever

Oh ys of coz starcraft , my 3rd favourite game ^ ^

 

nameplate of coz will make it super unique , but to be honest, i only care abt the performance of the laptop

Sleeping dog , HONG KONG STYLE !!!!!! i LOVE IT i am in Bristol

 

Im like half an hour away from you, and i might get Dell USA to send me the nameplate on its own for me to screw it on, compensation for being 3 days late maybe

 

so u are from Bath?

 

Chippenham, between bath and bristol, but cut off from civilization

 

HA ~ IC

How do you find the game Sleeping Dog? I have actually finished the game already !

By Monday , i will be surfing this website with my m17x , posting the last thread to express my anger and rage coz of DELL service

 

i haven't played it yet, just watched lets plays :/ and the main fail by dell was bad information, one guy said "you have two options, put up with the delay or cancel your order" well thats just great

 

yup ~ they said that to me as well. I mean when they couldn't do their promise (deliver on or be4 the EDD) , then i guess customer should hv a right to ask for discount or free upgrade!!!!

Promise is a promise , especially in Business area , Dell will loose its reputation after this wave

 

What !? We don't get a nameplate anymore?
Leather manual? what is that? should they give us some user manual?
as for Hat, it's just a freebie and I don't think I will ever wear a hat with an Alien-Head logo and walk around the street anyway.

hahaha

 

instead you get a plate that just says "M17x" on it, and a printed paper manual, it seems quality is dropping!
and if i wore the hat id get called an alien believer, nope id just own one

 

But to be honest , really!? manual ?! like we need it at all ...... HAHAHAHHA

 

Still waiting...

Ordered on the 6th (original EDD 1st nov)
Cancelled on the 16th (by Dell)
Reordered on the 16th (new EDD 7th)

Still in pre production... Well worth £1500.

 

alienware arrives Barking UK

 

My m17x has been sent out today! (SUNDAY???????) UPS confirmed
28-10-2012
I have already a tracking number but doesnt show something yet.

 

it says its sent, but the reason the tracking number says a bunch of red text is because the package isn't with UPS at all! they just registered a code with it, so try in about 12 hours and it should work.

laptop is a few hours in distance from me and i can't wait until tomorrow! ARGHH i was meant to upload a video to youtube but i deleted vegas pro from this acer.

 

It said it has departed from Barking UK .....

HAHAHAHAHA you wanna do a typical m17x unboxing video??????

 

If its booked for monday delivery and its departed, then it'll be on the motorway for 12 hours... and i do videos of cars, i have about 60,000 views i apparently infringed a copyright tho D: and i cant tape the unboxing because its too much of a hassle and i want to use it straight away!

 

Today is the Day m17x ARRIVE !!!!!!!!!!!!!!!!!!! ROARRRRRRRR

 

my delivery date is 31oktober so 2 earlier then was promised haha.
cannot wait!!!

 

Greeting from M17x R4

 

Just ordered one for me and the wife.

Alienware M17x Alienware M17x Base
Item Description Quantity Total Price
3rd Generation Intel® Core™ i7-3740QM (6MB Cache, up to 3.7GHz w/ Turbo Boost 2.0) 2 £3,131.67
English Windows® 7 Home Premium (64 BIT) 2
2GB GDDR5 NVIDIA® GeForce® GTX 680M 2
16384MB (4x4GB) 1600MHz DDR3 Dual Channel 2
750GB 7,200rpm SATA 3Gb/s HDD 2
17.3" WideFHD (1920 x 1080) WLED LCD 2
Alienware M17x Stealth Black 2
DVD+/-RW (Read/Write) 2
Killer Wireless-N 1103 a/g/n 3x3 MIMO with Bluetooth 4.0 2
Primary 9 cell Li-Ion Default Base Battery 2
McAfee® SecurityCenter 30 Day trial version 2
1 yr Next Day In-Home Hardware Support 2
No Accidental Damage Protection 2
Alienware M17x Base 2
Internal UK/Irish Qwerty Keyboard 2
UK 2M 250V Power Cord 2
Southern Europe Documentation (EN, SPA, POL, GRE) 2
N11W7M04 2
Placemats (Eng, Gre, Pol, Ara, Rus) 2
Alienware M17x Order 2
Integrated Skype HD Certified FullHD Camera with dual digital microphones 2
Alienware M17x Resource DVD 2
240W AC Adaptor 2
Mars Red 2
Alienware Logo 2
Creative Sound Blaster Recon3Di with THX TruStudio Pro Software 2
(GMT + 00.00) Dublin, Edinburgh, Lisbon, London 2


Subtotal: £3,131.67
Freight: £33.32
Total Net: £3,164.99
VAT (Rate 20.0%): £633.00
Total: £3,422.99


10th december for delivery though

 

Sigh

"Apologies for delay on the order.

There are few parts which are making the order delayed and struck in production.

We are waiting for the stock, as soon as the part arrives we will complete the manufacturing and ship that you.

Really appreciate your patience. Any update on this will keep you notified.

Thank you,"

Over a month I have had to wait...

 

@Pot of Jam- Press 'em. Seriously. I'm a day into my third week of being "In Production" without a word. I talk to customer service and I get uninformed dodgeball responses. My EDD is technically still listed as tomorrow and they are obviously not going to make it. So I'll be pressing them on Wednesday (assuming I have power and/or my Cell hasn't been drained dealing with Sandy) I never have these problems when I order Mobile Precisions

 

Ok... my ETA is 20 of november and is already shipped? with 1 day deliver?

 

Mine is arriving in maybe a week, which will be 2 months after I completed payment.

 

My reseller HIDevolution told me on live support yesterday, that they should be shipping my M17x towards me within a week

 

I got an email just confirming that my EDD is still the 6th, no other update than that, still on pre production.

 

@DDDenniZZZ- Better than me. I got the same but mine is pushed out to November 26th. That will make it just short of two months on order.

 

Ouch, hopefully it will arrive early, I'd expect some sort of compensation for that but it depends I guess. Make sure you are speaking to the delivery status people rather than the sales people I guess. I'll try and keep you up to date, bit worried now since mine is still on pre production and its due in about a week.

 

Well, I've been listed as In Production for over two weeks so I'm not sure the "status" means anything anymore.

I'm definitely going to talk to Dell and see what the story is once I figure out how to get to the right group. Might have to wait a couple days until my Sandy functions clear and I'm off 24/7.

 

Just to save you time,

https://www.dell.com/support/orderstatus/uk/en/ukdhs1

Just use the link above, there should be a option to chat to a live expert about an order. That's the one I use to check my order, I avoid talking to anyone from sales. Im on stage 3/5 (Preproduction) still. I noticed an update will usually occur around 6pm GMT time. Roughly.

 

Hmm, Will have to see if there is a US equivalent. Thanks!

 

Found an equivalent. I don't know if the US has different stages (Order Processing, Pre-Production, In Production, Shipped, Delivered) I'm in the In Production stage for about two weeks now. Will try the chat option once I can sit down for more than 5 minutes.

 

Order Received - Order Processing - Pre-Production - In Production - Shipped

Those are the UK order statuses. Currently on Pre-Production still. Have a chat with the person I guess, at least then you will have someone to ask for a discount if it goes badly. They should keep an eye on your account, I got an email the other day just to say my EDD is still the same.

 

Yeah, on your scale I would be in the fourth stage for about two weeks now.

This is my first "Consumer" Dell; I typically buy at least one Mobile Precision a year personally for the work I do so hopefully someone is keeping an eye out. Everytime I've had this kind of delay in the past, its not gone well. The last time I had this kind of delay, it was a Mobile Precision that had severe graphics problems on delivery and I had the graphics card and motherboard replaced three times. ultimately had to depot it to engineering after 6 months of it going back and forth and never got it back. Will talk to Order Support and see what they can do.

 

Good news )) Finaly, after 20 days in "pre-production", my order went today in "in-production"

So, ordered on 12th oct. and EDD was (and still is) 08th nov.

 

Ordered on the 5th of oct. original EDD was the 29th, didn't end up shipping out till yesterday.but finally it's supposed to be delivered today

 

Thanks for the update, putting my mind at ease a bit, I ordered 3 days after you but my EDD is before yours (6th). Hopefully mine will go into production soon. Still in Pre production.

Ahh, not too bad, I'd be cheeky and ask for some sort of freebie since it was a day late haha...

 

True, already took care of that ha..but I'm just glad the waiting is just about over

 

Order it the 23, EDD 20 of November shipped today expected delivery tomorrow

 

Hmm, guessing you are all UK folks. Starting to wonder if my problem has something to do with the US region.

 

My order is from the US, contrary to them out orders ship from California

 

Hmm, Guessing there is a core component shortage then that has me pushed out another month.

 

Did you do that online chat thing? They told me which parts are holding up production when I was speaking to them, was the standard base and lcd cover last time I checked, probably still held up because of that tbh.

 

Yeah, I jumped on it directly after my last post. apparently its a hinge cover for the display that is holding it up. they are expecting a update from the supplier in 2 or 3 days. Had a Case specialist assigned so hopefully I'll actually get feedback this time.

 

Ahh, nice to at least know what the issue is, yeah the case specialist thing, you should have been given a number and they usually will update it or they will just email you with any new updates. I hope your laptop comes soon! At least your laptop is in production mine hasn't made it to that yet haha.

Hopefully the turnaround time I've seen on this forum from when everything is ready is pretty fast, probably within a week or so. I hope you get your laptop soon, my wait has been excruciating. Just remember whoever you talked to about your order status so you can get on to them direct when you want rather than have to speak to someone again and remind them all about your situation.

***Update***

Status showing in production now.