M17x Order Status Discussion - Part 4

Just got mine! It seems that Dell takes an additional 5 days after you get the shipped email to actually ship it. So just wait.

 

Actually, the status on my order changed to shipped to reflect the content of the email (which means the customer service agent had no idea what he was talking about). It will be here on Tuesday, two days before the EDD. I should be getting 16GB of RAM on that day too. Guess it's going to be a long day of plugging in the RAM and then setting up my development environment (which could take a good six hours).

 

I believe what is happening is as soon as the shipment facility generates a shipment label the email is also generated. However, the website and customer service system won't say shipped until the tracking number is available AND there is data available for said tracking number. If you ever noticed getting something from amazon or somewhere else where they give you a tracking number right away but it takes a day or two for UPS' or FedEx's website to actually show anything. So it could be a day or two for the shipment company to get it and then a day or two for data to actually be available.

 

Mine is apparently suppose to come this friday but online it still says in production and no shipping email yet.

 

Did u contact dell? Maybe parts are waiting to finish the laptop

 

Not correct.

Dell marks it shipped once it leaves their depot area and takes 5 days to take a trolly (they call it) to the shipment center. Then it gets shipped.

Mine was shipped exactly 2 days before the EDD and it was marked for 2 day air delivery. So I got it on the day I was supposed to get it on. FEDEx or UPS will show it immediately as soon as they print that shipping label and it's entered into their system.

 

Actually envy just hasn't given it enough time. He just ordered his around the 17th. He has at least another week to wait. I expect him to have his around April 1st.

 

My thing says march 29th it will be delivered. Though I was hoping it came earlier since I've read a lot of people get them earlier.

 

Yea no parts are on hold. They are just slow I guess. That is fine as long as my laptop is working 100% perfectly and was put together 100% perfectly.

 

Mine stills say in production after 8 days and no shipping email either.

 

Ordered the March 15, EDD set to April 1st. Still say in production. Can't wait to get My M17X !

 

Mine stills say in production but EDD is still set at this Friday. I don't see how it could possibly get here by Friday.

 

Contact Dell Support Chat on Alienware.com And Ask them if it's shipped

 

Sorry for double post !! But My order Got shipped Today !!!

Shipped On: 26/03/2013


I live in Canada Quebec and its shipped from Etobicoke, ON, CA

When do you think I will receive it ?

 

So mine is apparently shipping tomorrow so I guess it is still on time to get here by friday since 2 day shipping


EDIT: Got shipping email this morning for delivery tomorrow.

 

What on earth. Ordered a m17x r4 from the outlet store on Tuesday night. EDD of 4/1. Checked this morning, it's now "in production" with an edd date of 4/8. What gives? Aren't outlet pcs already "produced". That's why I ordered, to get it quickly.

 

Hi all,

A potential new AW owner here :thumbsup:

I ordered my new m17x through a Dell rep yesterday after which I received an Order Acknowedgement email. That email states that I should receive an Order Confirmation email with tracking info so I can monitor the status of my build, once payment is received.

I made the payment when ordering with the rep who confirmed that my payment had gone through and is 'blocked'/reserved on my card. apparently, payment is only taken when it has been built and ready to ship.

Given I gave them my card details and the payment is successfully blocked on my card, should I not have received an Order Confirmation email by now ?

Thanks for your help. Can't wait to get this. At the moment, I just want to be able to monitor it !

 

for a limited time- alienware is offering free processor upgrades. Please take advantage of this offer!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

Buy now and get a GHz boost on the house

 

That's too bad, I just ordered my M17X last Friday so no upgrade for me

I usually build my own desktops, however, this time I decided a laptop better fit my life so I decided to go with Alienware. Can't wait to get my new machine.

The wait is killing me though, still another 12 days per EDD.

 

Any feedback from anyone who has ordered through a rep over the phone ?
Is this typical ?

 

I have ordered mine in Denmark through phone with a Dell representative and it was excellent. I got to tell them everything I wanted, how I wanted and I received it as wished. So for this region it works very well to order one by phone.

 

Thanks Shobby.

I am interested in the time between Order Acknowledgement and Order Confirmation emails

 

You can go to Dell | Order Status to check on your laptop using the order and customer numbers you received in the first e-mail.

 

I don't have an order no.

All I have in the acknowledgement email is a customer number and a booking reference.

The booking reference no. won't work on the Dell Status page as an order number

 

The link Luis provided allows you to look it up by customer number and doesn't require an order number.

 

Thanks.

I have managed to get it to work now. I was trying different combinations of the information asked for until I found my order.

It looks like it is in Pre-Production :thumbsup:

On the downside, the EDD is 12 days away

 

Yeah, the wait is terrible. I'm used to only waiting a few days for all my parts to arrive via the mail when I build a desktop. Then again, I'd rather wait and get a better product than get something inferior just because I'm being inpatient.

 

When I call the Alienware 800 number and use the automated order status check it says 'In Processing', but online says 'In Production'. Does anyone know if there is a difference between the two? In Processing sounds almost like my order is still being processed and not being built. I'm still 11 days away from my EDD so I'm not that concerned, but am curious what the difference is.

 

Just got my shipping notification email.

Ordered the evening of March 29th
EDD was 04/15
Received shipping notification April 5th.

No tracking number yet. Once I get that info I'll update with my delivery date.

M17X
8Gb mem
128 Gb SSD + 750 Gb HDD
2Gb GTX 660M
Core i7-3630QM
Win 8

Pretty basic build, only real upgrades where to memory and SSD boot drive with HHD.

 

Congrats - looks like you are on the home stretch :thumbsup:

 

OK, I thought I would give everyone a quick update as I am pretty impressed with the speed with which my m17x R4 has been assembled and dispatched.

Ordered the following spec:
M17X R4 in Nebulus Red
1920x1080 WLED screen
i7 3740QM
GTX 680M
8Gb RAM
500Gb Hard Drive
BluRay Combo
Killer-N Wireless

I ordered last Wednesday afternoon, 3 April.
The Order was in Pre-Production until late Friday when I last checked.
I then checked again yesterday (Monday 8 April) and it was showing as Shipped !
It must have been built over the weekend I guess.
It is now in South Korea (I hope Kim Jong-Un holds off any military action for 24 hours ) having left Shanghai yesterday.
It is due for delivery tomorrow !

That is exactly 7 calendar days from order to delivery - pretty impressive

Can't wait to take delivery now

 

Glad its on the way , you almost ended up buying a Clevo/Sager too...

 

I know !

I saw the Schenker Clevos at the Gadget Show over the weekend and to be honest, it wasn't a bad looking machine and better quality than I thought it would be. They had a stand right next to the Alienware stand. Shenker were running Crysis 3 on their machines but Alienware was just using them for a competition entry so couldn't compare performance.

I would say though that the Clevo matte screen was quite nice.

 

Just received the tracking number (Finally). Apparently I got the infamous, your package has shipped sometime in the future, email last week. As of now it's scheduled for delivery for tomorrow the 11th per FedEx. Ordered on the 29th, shipped the 9th, delivery scheduled for the 11th.

 

As estimated by Dell, my new M17x R4 arrived from AW today, exactly 7 days after ordering - well done AW.

Some photos and an unboxing video are on their way

 

As promised, below my first attempt at an unboxing video, helped by my son who is an unboxing fan !

I hope to post photos soon and maybe a video of it working

 

In addition to the video, here are some photos of the beast:









Also, I ran some benchmarks just using standard config, no overclocking or even checking for updated drivers, out of the box performance. Temps were 64 deg Celsius throughout the benchamrks

HEAVEN 4.0



3D MARK II



Not sure why it is showing an unapproved driver as it is stock, out of the box.

 

Just ordered...
M17X R4
1920x1080 WLED screen
i7 3840QM
GTX 680M
32Gb RAM
128GB SSD +750GB 7200RPM
Killer-N Wireless


Estimated Delivery Date: 02 May

I can't wait that long!!!!!

 

Check your order status, bookmark the page and go crazy on it in case it ships before time

 

For those contemplating one of these beasts or just waiting for theirs to arrive but can't wait and want some Alienware content to pass the time, I have put together a short video review with my thoughts on the Red Beast I received last week :thumbsup:

 

I placed my order on 04/06/2013 and its been saying 'in production' the whole time, but finally got a tracking number today and it'll be delivered tomorrow! Can't wait! Here's some stats:

M17X R4
Gen 3 i7 3630QM
8GB DDR3
1920 x 1080 60Hz WLED
2GB GDDR5 NVIDIA GeForce GTX 660M
500GD SATA HDD
Quasar blue keyboard
W7 Home Premium x64
Stealth Black
BD drive
Killer Wireless-N

Sound decent?

 

Thanks for that!

 

Ordered mine on 23rd April (22nd actually, but they had to get the price approved, so my order got confirmed only on 23rd) - EDD - 6th May

M17X R4
Gen 3 i7 3740QM
16GB DDR3
1920 x 1080 60Hz WLED
2GB GDDR5 AMD 7970
256GB SSD
W8 Home
Stealth Black
Killer Wireless-N

Ordering for a birthday, so was sold on the premise that the order would be expedited. Hoping it gets here soon!

 

I received my M17x R4 yesterday at 5:40p after ordering it online from Costco on 4/11/2013 at 9p. Some simple specs pulled from Costco's website are here:

Costco Item # 748190
List Price: $1,699.99
Shipping: $29.95

Processor & Memory:
Intel® Core™ i7-3630QM Processor at 2.4GHz
8GB Dual Chanel DDR3 SDRAM at 1600MHz

Drives:
1TB Raid 0 7200RPM Hard Drive (2 x 500GB)
Slot-loading Dual Layer DVD Burner (DVD+/-RW, CD-RW)

Graphics & Video:
17.3" Full HD 1920 x 1080 60Hz WLED
2GB GDDR5 NVIDIA GeForce GTX 680M

Communications:
Intel® Centrino® Wireless-N 2230 with Bluetooth 4.0
Integrated 10/100/1000Mbps Gigabit Ethernet NIC
2.1 Megapixel Full HD Camera with dual digital microphones

Operating System:
Microsoft® Windows® 7 Home Premium (64-bit)

Audio:
Creative Sound Blaster Recon3Di High-Definition 5.1 Audio with THX TruStudio Pro Software

Nearly stock stats from Unigine Heaven 4.0 + CPUZ + Nvidia Control Panel:


If you don't want to expand that, the Unigine Heaven 4.0 score was 929 with FPS at 36.9. Temps topped at 64^C with ambient at 74^F. See Super-Spy's post on the previous page for Unigine settings since I copied his/hers for comparability. All hardware specs match what Costco lists. Ignore the GPU Type and CPU Freq from CPUZ since I was idling on the desktop. The only change I've done from bone stock was using Intel RST migration to Raid 0 on the stock hard drives and all Windows Updates.

Overall impression (not a full review since I agree with all other users):
Now I know what a quality laptop should be.

Sound from the laptop speakers is above average for a laptop, with above average sound stage separation using default THX settings. I tested hip-hop, house, indie-rock, and classical; above average highs, mids, and lows, especially for laptop speakers.

Sound from the headphone port on default settings with Sony MDR-V7000's is not great. I tried setting the output to headphones with all available sound processing switched on and off at least once.

Turning off all sound processing effects--especially the THX processing--improved the headphone sound immensely. There is a lot of sound manipulation and it shows. This is just my opinion so obviously individual opinions may vary.

The keyboard is nice with minimal chassis flex, but it still takes some getting used to since I use a mechanical keyboard--CM Storm with Cherry Red switches--on my desktop. The back-lit borders on each key is a nice touch as well as the fact that the touch-pad border will turn off when the touch-pad itself is disabled.

The screen is great although I despise reflective screens. I turned down the brightness from default settings with two function key taps and it was perfect for my eyes. 1080p is a great resolution for dual window users and with a 17.3" frame, there is little to no strain on my eyes.

The laptop is raid capable, but not activated when you first receive the laptop. Switching to Intel RST Raid 0 was a decent improvement, but it still can't compete against an SSD. If you don't have the budget to drop in an SSD after buying the laptop, at least activate Raid 0 since the improvement is there. I chose the Intel RST raid migration since it keeps all existing data. Beware though, the program takes between 3-4 hours. After it finishes, don't forget to go into Microsoft Disk Management and increase the volume size to the full 1TB.

 

any chances i can get m17 for around 1300, please let me know if u find any deals, im low in money :thumbsup:

 

Well the wait is killing me here. I'd been looking around the net at various models - the Lenovo Y500 had been top of my list as it seemed to represent value for money. But I'd been keeping one eye on the Dell outlet

Late one evening a machine popped up and in my haste to grab it, I never gave a thought to delivery times etc. I just assumed anything on the outlet was built and ready to go

I am sat like a big kid waiting for Christmas day but it still says "in production" (order was placed on the 30th April) and delivery estimated at 8th May - which seems like an age away

Is there anyway to view the specs of what I've ordered while I wait? I did get an email, but it doesn't completely cover everything that was listed for my machine. I figured checking my order status with Dell would show me what I was buying, but rather oddly, it doesn't?

 

Try Dell's Outlet or NBR Marketplace, you can find good deals there every now and then.

 

Got a couple of questions for U.K folk here who have ordered from the outlet please.

I take it Dell don't work at all over the weekend?

And when they send you a dispatch email, is delivery the next working day?

I ask because as of today, my order is still "in production" but with an estimated delivery of 8th May which is Wed. But it's bank holiday here on Monday so they'd need to get it out of production on Tues and then to me next day. Which sounds unlikely.

edit: first and last time I use Dell. Support is bordering on non existent. My machine has now been sat at some facility for a day and a half, and consequently my ETA has moved from the 9th to the 13th May with no explanation at all.

I have had no email correspondence to inform me of shipping, and the tracking link they gave me doesn't work so I had to call them to provide me with an alternative link. All in all rather shoddy. I dread if anything is wrong and I need to contact them again. Fingers crossed it is fine.

I'd planned to be around for Wed but it will all be last minute if I don't hear anything until Tues should I need to change the day I'm home for delivery. Thanks.

 

They don't work on weekends normally, the computer usually takes 3-5 days after being shipped to get there depending on the method of shipment that they selected. If it is a dispatch it normally takes less because those are regularly sent overnighted.