M17x-R2 - out with HD5870

So because the Xfire option was available a few days ago to us via the online site, it's now unavailable because the little box you can tick off is no longer an option?

I think my post makes perfect sense. Dell reps have a different (more fleshed out) ordering platform than the one available to us. For example, on the canadian website it doesn't show 4gig at 1333mhz option. But if I call and order i can get it.

If the 5870 crossfire option does go live may 5th or 6th like people are predicting, do you really think they needed the 2 weeks to get xfire up and running? All i'm saying is that if they are currently offering the single card solution, then dual cards in xfire would be no different. The question is whether you get a rep that releases them to you before launch date.

I say there's still a chance if your rep processes your order that you get them.

 

He was chancin his arm a bit there. It's good to know I mightn't be stuck in "Processing".

 

I was not hinting that what you wrote does not make sense. I was hinting that the option just does not exist for the sales rep otherwise this forum would be flooded with threads and posts of people that actually ordered the M17X with CF5870 before it's available online. (I am talking about US orders, as it seems some people in Europe were able to get those CF 5870 cards).

Opinions do not matter in the situation only facts.

 

what's the point that if i already canceled my 4870 order and the rep told me XF 5870 will coming in May? I can not see they r pushing me to buy a 4870s set.

 

The entire thread is based on speculative opinions. The FACT is that some people are getting reps that are offering them 5870's in xfire. There are people outside of NA that have received their order confirmation with 5870's stamped on the sheet.

What my point is that, if you get a rep that offers 5870 xfire take it. Even if you receive 4870 xfire, you at least have evidence of what you ordered and this can be used as fire power towards dell. From a consumer standpoint, it's a win win provided you have the time to argue for a bit.

I'm not looking to start an internet war here with you Joe, but everything you are saying as well as me is an opinion. I am on one side you are on the other. Just argue your point.

 

My guess is the dell reps get commision no matter what and customers thinking they are getting dual 5870 when infact will be dual 4870.

 

+1. If you're offered 5870x2, you better take it!

 

Not that I know anything about what the reps have for alienware parts but I know for a FACT that they have different options available to them than we do. Anytime you want a Hard Drive option (or similar) that you know would be compatible but isn't listed, most of the time the reps can add it.

I mostly deal with Dell at work ordering Servers, Network Storage, etc. and I routinely lookup items through the business premier login and call our dedicated rep to tweak options not available online. I'm routinely able to get RAM and HDD options not available on the website. Just thought I'd throw that out there to show that the reps have different things available to them than we do. I would imagine that this also could vary by region or type of sales rep.

 

You are right there is no point of starting an internet war though that might be fun...

Anyways, the facts of the past two weeks are as follow:

1. M17X with CF5870 available in UK and a few other European Countries
2. Option is taken out of the website the next day
3. Few people ordered and got the order confirmation but we are yet to see the PC arrive with 5870 crossfire. (If that happens it will be a great step)
4. To this day, no one in the US has been able to confirm an order with CF5870 which makes me think it just is not available yet no matter which rep you are.
5. It will become available soon
6. I win the war just because you are Canadian and your people don't go to war.

 

I agree, if you can squeeze an order confirmation with 5870CF out of them, they'll have to honor that in some form. If they won't have it available for a while and they ship you one with 4870s, they'll have to provide you the free upgrade once its available. If, by some crazy chance, it never became available, they would need to reimburse you in some other way. As you said, either way, it's a win-win.

I've ordered about a dozen laptops from Dell over the years for myself an others and this has always been my experience, including cases of errors on the website or mistakes from a rep. Dell will make good on it, one way or the other. Just don't let it slide and you'll get what they promised.

 

"They have" to ... yeah right. Good luck with that.

 

I suppose you have a point there about Canadians not going to war. Then again, why would we when we have all the oil reserves we need in Alberta.

ps. sorry about the Kings

 

That you are in the processing phase?

 

Well the invoice or specs sheet that you agree upon to purchase is similar to a contract, and if they don't fulfill the terms (which are providing a product with the specified specs) then yes, they HAVE to take action whether it be reimbursement or refund.

 

I was thinking the same thing. Even though it's all way more work that I'd ever do for an upgrade like this as long as they agree to sell you the parts you'll have 'em in hand eventually at the price quoted.

 

Yep, that is a good point. Oil is though soon to be a thing of the past.

 

Fresh water is going to be more valuable than oil if it isn't already.

 

i suppose you have no ideaa how right you might be joker bud.........but you might.....so good spot to you bud.

 

I have a bit of experience with legal contracts/invoices in the USA that "have" to be respected and the appropriate customer service.

I am aware what is legal under the contract, but also what you have to go through to actually get it. Hence, my sarcastic "Good luck".

 

it doesn't take all that much with dell man. Squeak a bit to the rep, then to management and you'll get the grease...

 

I assume by more valuable you don't mean more costly. But ya water will be the energy source of the future.

 

Yeah I agree. Unreal have you ever really tried to get something out of Dell when they were in the wrong. Usually they are pretty good at compensating you.

Except for the M17X R1 DPC problem which is still going on with the ATI cards but there I think they are just playing the ostrich game.

 

Well, if you have to explain your sarcasm, then it really wasn't good sarcasm was it? No worries, I wasn't trying to insult you, I just took your post as a serious one.

 

As we can see, me included, we are all going mad and becoming mean simply because we don't have information on the upcoming 5870 crossfire.

We should all sue Dell for making us mad men...

 

We have the info. They are coming next week. What other info is needed?

 

Double post sorry

 

Sorry Joe but these are the facts:
1. M17X with CF5870 available in <S>UK and a few other</S> all European Countries
2. Option is taken out of the website <S>the next day</S> after two days and some European countries even four.
3. Few people ordered and got the order confirmation but we are yet to see the PC arrive with 5870 crossfire. (If that happens it will be a great step) My EDD is set to 26-5, so go figure untill that day comes 5870CF is allready launched...
4. To this day, no one in the US has been able to confirm an order with CF5870 which makes me think it just is not available yet no matter which rep you are. It has never been an option in the US.
5. It will become available soon <<< This is a fact, why would it have even been an option even it was mistakably put online in europe?
6. I win the war just because you are Canadian and your people don't go to war. lots of canadians died fighting in WWII in Europe.

 

I am returning my m17x and will reorder when the 5870 CF comes out in a few weeks. My rep told me I could open my current one and play with it before I return it, but I am not sure if I should, I might just want to keep it

 

LOL! Yeah np didn't get offended, just saying... I'm not in the mood for legal hassling... ye ye *eventually* you'll get it.. Or... OR.... you can just order it when it is *officially* available, according to Jokester, on Cinco de Mayo (don't make me link that pic again )

 

I cancelled my order today on reps desire not to deal with a 21 day return. He said that he will get intouch with me when 5870 is available.

 

Wait so it's 100% that 5870s in CrossfireX is coming out next week? I'm getting mine tomorrow...

 

Listen guys,dell is pulling your chain!!To many people are canceling orders due to the 5870 news (me included )..Its all about the money ,period!!There is no mistake,pulling them out was done intentionally.

It seems as though their marketing scams worked on a lot of people here
For those that didn't order,wait.
For those that ordered,cancel,then Wait.

 

and those who are getting theirs in the next few days, play with it for a week or two then return it, and reorder. there is a 30 day return on these, I was told today, I thought it was 21, but it is 30.

 

Yeah I tried. There were couple of "episodes" when I had problems with my old xps m1330, at the end they just replaced my mainboard with even crappier one and never extended my warranty.

I had a sales reps convincing me that SU4100 is a single core CPU, that m11x has only 1 RAM slot, that it's impossible to get any extra % discount except EPP, that EPP config was a good value for your buck (seriously what kind of ignorant fool do they think I am?!), had a sales rep hanging up on me when I asked about extra discount, and I had spent over 45mins on the phone attempting to cancel the order I made only 1 hour prior to that.

I can keep going with my experiences here with different "services", other than Dell...

- I had spent entire month trying to get the refund for the bed+mattress (from Sears) I ordered when they had a good discount, which culminated in me [after an "off-the-record" advice from a bank customer care representative] sending a mail threatening with a law suit.
- I spent extra $300-$400 on the airplane when coming here because someone misspelled my e-mail and didn't get my housing information on time (the word that was misspelled was "bioinfo" btw)
- I spent more than 2 hours on the phone with AT&T (and Apple) when trying to switch from $55/mo GoPhone plan to $65/mo GoPhone plan, resulting among other things in me being charged twice (lol)... but it was refunded in few days.
- last time I went home for christmas, I bought tons of presents in the US for my family and friends (total ~7-8 people). I came home in Europe around 22nd Dec. Thanks to the "awesome" company called Delta Airlines, the presents arrived around January 19th, along with all my belonging, that looked like they've been digested by Loch Ness monster. Twice. With no compensation received. It turns out the luggage was sent to Brazil, but it was returned immediately to Atlanta. Where it stayed for about a month.
- last but not least interesting, the first thing I found when I logged to my University student account was a debt of ~$15k, due the following month. There are couple more serious mistakes they made but I don't want to write it here...

I could keep going but I think you got the point. Yes, indeed, everything had been fixed eventually, but it resulted in wasting an incredible amount of my time.

 

i don't think so we use oil to make plastic. it will never be a thing of the past

 

Lol, the undying thread of would-be-owners.
The agonizing but sweet pain of anticipation!
Glad, I stopped waiting desperately for those to come out.
BTW, did anyone receive a system with a single 5870? Does is have the CF connector?

 

Although I am excited to hear that the 5870 is out now (no CF yet), any technophiles, geeks, nerds, etc... know that when you take a dip in the tech pool, something better always comes out tomorrow.

I am enjoying CF 4870's right now and have played a ton of new games on this beast and can't even imagine how much better it gets with 5870's but I will wait to find out.

If you have to have CF 5870's then you have to play the waiting game, otherwise, jump in now and just play some games

 

If anyone remembers, Dell was cancelling R2 orders back in Jan because the freaking DVDRW drive model number changed. Not that anybody ordering actually knew what brand/model of drive was shipping other than vague specs.

I seriously doubt they'd invoice 5870s and ship 4870s. If they can't fulfill your order, it's more likely they'll just cancel the order after it sits in limbo for a month.

 

If you check Dell's terms and conditions here you'll note that they specifically state they can cancel orders at their discretion if they've made some sort of error.

2. Payment Terms, Orders, and Interest. Advertised prices are in U.S. dollars and, unless otherwise noted, exclude shipping, handling and any taxes that may be imposed by the legal authority that governs the jurisdiction in which you reside. We reserve the right to cancel an order or transaction, in whole or in part. Terms of payment are within Alienware’s sole discretion, and unless otherwise agreed to in writing by Alienware, payment must be received by Alienware before Alienware’s acceptance of an order. Invoice amounts are due and payable within the period noted on the invoice, measured from the date of the invoice. Alienware may invoice parts of an order separately. You agree to pay interest on all past-due sums at the highest rate allowed by law. Alienware is not responsible for pricing, typographical or other errors in any offer by Alienware and we reserve the unilateral right to cancel any orders resulting from such errors.
​

You'll find that most companies have similar disclaimers/terms & conditions to protect themselves. Most companies are also conscious that cancelling an order when you've handed over money leads to a poor customer experience and it may depend upon who you deal with and how they 'compensate' you for your experience.

If they send you the wrong hardware then yes, they should wear that and replace with what they promised at no charge to you. If it's never available in the first place and they cancel your order, they may - at their discretion - provide some sort of compensation but they're under no obligation to.

 

Nope specifically asked for the 5870 to be listed in a quote for hard evidence lol..he hasnt got back to me..he 'assures' me it will be updated by today.

Me thinks more sales garbage.

 

how did i lose this? LOOL

 

Be careful. It's different in every country. In my country, it is only 7 days, for example, in some it's 14 days, some 21, some 30. You should definitely call and check how long your return period is.

 

Glzmo, 6870s?? Where can i order those

 

Nowhere yet. They are a secret prototypo.

 

Hey, guys,just wondering which screen protector do u use for M17x. i think it worth to be protected. I am living in AU, so...

 

I just kept the one dell put on the system before shipping it, but its not really a screen protector.

 

will 2x5780's run Crysis max at 1200p?

 

Just had a call from rep he said the laptop + 5870 XFire will be available in a weeks time and it is 100% confirmed that it is available for production. Lets see huh

 

so available on website in one week but available at the time being for production?

my replacement order is cancelled!!!!

 

Thats garbage .Get yourself on the phone to Tech support 2 see what the story is.Or could be a blessing in disguise longer they leave it the more chance you will get your 5870's in Xfire.If it was me i would say nothing to them see what Monday brings.