M18x Order Status Discussion

It's been afternoon updates for me... but I'm on the other side of the world. I'm wearing my lucky shorts today in the hope I get a delivery ;-)

 

I hope you're having better luck than me, Jimmy C. (hey that rhymed)

 

I suppose it's time I finally posted here; I've been lurking a few weeks now.

I ordered on 5.20, the phone message changed to "currently preparing your order to be shipped" yesterday afternoon. According to the rep I spoke with, that means everything's being tested prior to packaging?

Specs are: Space Black, 2920XM OC'd, Win 7 Ultimate, 16GB 1600MHz, Dual 460Ms, 750GB 7200RPM, Ultimate-N 6300, Blu-ray reader, 5.1 with SoundBlaster. The EDD has been 6.13 since I ordered it, with a 6.8 ship date.

If anyone's curious as to how it runs, I'm willing to run a stock benchmark with the free versions of the three 3DMarks (or if anyone has another free suggestion; I haven't really benched my computers before), as I haven't seen many (if any) dual 460Ms being ordered with everything else maxed/almost maxed. I'll also be running Crysis, Crysis 2 and Metro 2033, so… yeah.

 

Super weird.

My status was in production.. then suddenly today, the order # disappeared and isn't in the system anymore. This is through AAFES. Anyone have this happen before?

 

Super weird here
I called the phone number to check my order status and it said my order was shipped on April 21th, 2000. What's wrong with my order number?

 

Whoa, 11 years ago!

Possibly they're having an issue with their system is my bet since my order altogether disappeared!

 

Yeah. I can't check my either, this is real dumb.

 

My replacement order has disappeared too. Website has no trace of it and calling the status line says "hmm I couldn't find that order number". Hope it's some upgrade glitch. Dell really needs to get their act together.

 

The website and the order status phone number that the main phone gives (1.800.433.9014) are both working for me (still saying 6.8 and 6.13), though 1.800.254.3692 can't find it.

 

My lucky shorts strike again! Alienware box in my office

 

Well now my replacement order shows as cancelled, 6 days into production and canceled..the rep better have some free upgrades ready for me.

 

Now the phone line is giving me the same info as yesterday… again. Problem averted?

 

mine due tomorrow 6/1!!! This is gonna be the longest work day ever! ):

 

my replacement order (AAFES) disappeared from the system today too. (both phones, order status page)

However, if I click through the order status link from the AAFES site, I can still see the order in the list of multiple orders (my delivered, DOA m18x shows there as well as the replacement order) - if I click it it comes up as invalid. So it's still partially there, at least

 

Probably wont be long till you see it as cancelled. I think they finished upgrading their systems and probably reassigned our replacements new order numbers. Least I'm hoping that's the case cuz I'll be PO'd if I just wasted a week waiting on a replacement.

 

I hope all is resolved by tomorrow so I can check my order status.

 

when i was re-ordering a 2nd time, (i reordered 4 times ) it got cancelled. i called and he said, "oh yea, its just a system glitch. ill replace the order again. problem for you".he said this very casually as if it happens all the time. im thinking.. ok.... lol.

 

The order status website did go down last night, so I'm hoping it's just a glitch and my order isn't gone

 

does anyone's order still show in production?

 

Mine does on the website.

 

Ok, mine shows as in production too now.
Hmmm..... A glitch ? But then again, Joker's order got cancelled.

 

My order is back on the order status as In Production, didn't end up with a cancel, might want to check into that Joker seems as though it was just a temporary glitch.

 

There systems are clearly a mess right now, I still cannot enter the service tag online for my system that I received on 5/21

 

and you won't be able to see it until you contact customer care and ask them to associate the service tag with your order.

 

I see, never had to do that with my M17x R1 or my M11x.....shot my customer service guy an email

 

Yeah, happened to a bunch of people lately....

 

I know that their system has been a mess for like the last month....

 

My order is back up again

 

another day, another day in production.

jesus christ.

 

1 week has passed since I placed the order... it's in production and I hope I can get it on time

 

I just tried checking my order status on the phone, but the redirect to key in the order number the second time went to dead silence instead (and is still doing so), so I called my rep (who wasn't there, so it transferred me to another), and was told that my order is in transit to the distribution site, and that I should have a FedEx tracking number by sometime Friday.

 

Apparently, I'll get my laptop on the worst case scenario date, which is 6/9. woooo, one more week to go.

 

Poor RRei, that's gonna be a long long week to go...

 

Folks I am really glad I found this site and wanted to see if I can get some feedback....I am going to order an M18x tomorrow or Friday and I wanted to know how to get the best price possible...is it best to call Dell reps directly etc. I can get a discount via my work and I can also get one as a student (part time with an .edu email ) but I wondered what seems to work best for everyone to get the best bang for the buck...so far via the online site I am coming in around 4k for the config I want so any extra 1-2 percent can help save money.

Thanks for your feedback.

Chuck

 

My replacement order has shipped! Really impressed on the turnaround on that, I guess the Dell corporate escalations rep I talked with re: my BBB complaint wasn't fooling when he said he would expedite the replacement order and change to NBD ship. To recap:

Original order May 3 through AAFES
Shipped May 19 Fedex Ground (AAFES allows choice of 7 day shipping only)
Received may 20 - DOA
Attempted warranty service several times daily may 20 -> 24, told to call back in 3 hrs each time, filed BBB complaint
Contacted re: BBB complaint May 26, had already placed replacement order earlier that day with another rep, corporate escalations rep that called re: BBB complaint cancelled that order and placed new one expedited w/NBD ship (also changed 2 components per my request, dropping factory O/C and 460m sli -> 6970m cf)
Order shipped June 1 w/eta June 2
So, 6 day turnaround time on that replacement order not counting shipping time. Not bad Also, my replacement machine is managing to beat my EDD of the original order which was 6/3.

 

Call and talk to some in person, they can give you some better pricing then. make sure to call Dell EPP and not normal dell, they will give you the .edu OR business discount, not both unfortunately. If you are not getting the results you want try again with someone else. There is a thread in the general Alienware section with great tips on ordering advice

 

Yep. I really hope i get it this week :\

 

Nice. Mine won't come before the 16th so what's that... 45ish days from order date to ship date?

Yay...

 

well, another day, another day in production, again, for like, the 10th time.

and phobic, why was yours delayed?

 

Blech, original ship date was today. Just updated to 6/20.

 

Dude. Step away from this thread and do something else. You are making it much worse for yourself by seeing other machines get shipped and delivered. I was in the same spot. Mine took three weeks and it was annoying so I get it. But you aren't doing yourself any favors at this point.

 

True. I offered to help man! You acted as if I was going to steal your order and hijack it at your doorstep, unfortunately my contact is on vacation so I can't be much help now

 

BAM. JUST got a tracking number! And the estimated delivery date is… today?

Edit: apparently that's judging by when the tracking number was made. Apparently I'll have it by Monday.

 

Finally, got it delivered. But can't lick it until getting off from work

I hate stupid Dell & Fedex. Called Fedex yesterday to set up an in location pick up. They said I can't do that after the 1st attempt, or Dell has to call them to set it up. So I called Dell and asked them to call Fedex. After like 10 mins waiting while they were talking to Fedex, they did appologize because Fedex said they can't do that (, so why did they ask me to call Dell?). Then the freaking Dell rep. told me to call Fedex back in the morning before my stuff gets on the truck for delivery. Then I calked Fedex back in the morning and started calling around again. Finally, the answer was :" nobody can set it up now because my stuff has left for delivery".

Man, I can believe the way people running business nowadays. It took me a whole day for nothing. Fortunately, Its now in my room. God damnit.

 

Congrats on those guys who get their lovely m18x today~
Mine is still in production... I really want to get it tomorrow.

 

Another disappointment. You get home and lick that box!

That sounds wrong in so many ways. I'm sorry NBR.

 

Haha...couldnt agree more. Dunno if you guys have ever heard of the phrase "a watched kettle never boils" but this is the exact scenario. It will get there when it gets there, in its own sweet little time by mr fedex or whomever is gonna deliver it.

The more you check status, the more it will seem like nothing is happening....just let nature take its course, you baby will be with you soon.....premature babies arent good now are they

 

does anyone know of any number to call and check the detailed status?
the 1-800-alienwa doesn't work anymore...

 

my m18x is In Production since 5.27, and the money was deducted from my account ( or just put on hold).. as of yesterday the hold was removed and the money is in my account.. but my order still displays as "in production".. is this normal?

 

Yes. Absolutely normal. They hold the money for 10 days and release it. Then they will charge you once they ship it.