M18x Order Status Discussion

Dell decided to replace my M17x R2 (because it has broke three times in a row and they couldn't fix it at the depot).

Here's my order, they submitted it today I guess:



I'm now waiting for that final circle to fill in with green happiness.

 

Hey guys.If someone interested,on ebay are great prices for m18x's.Here is the link m18x | eBay

 

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finaly decied to buy a new laptop

225-0887 1 Alienware M18x Space Black Anodized Aluminum
317-6856 1 Intel Core i7 2630QM 2.0GHz (2.8GHz w/Turbo Boost, 6MB Cache)
317-6885 1 8GB Dual Channel DDR3 at 1600MHz (4DIMMS)
331-2428 1 Alienware M18x 330W A/C Adapter
320-2269 1 18.4-inch WideFHD 1920 x 1080 WLED
320-2796 1 Dual 2GB GDDR5 AMD Radeon HD 6990M AMD CrossFireX
342-2626 1 320GB 7,200RPM HDD
330-6106 1 Personalized Nameplate Trigger
331-2426 1 Custom Nameplate
313-8792 1 AlienFX Color, Quasar Blue
421-5099 1 Alienware Command Center, M18X
420-9691 1 DataSafe Local BackUp
420-9956 1 PC Restore
421-0092 1 DELL-DOWNLOAD-FLAG
421-5789 1 Genuine Windows 7 Home Premium 64 bit Service Pack 1, English, w/Media
410-0548 1 Adobe Acrobat Reader
318-0842 1 Slot-Load Dual Layer DVD Burner, DVD+-RW, CD-RW
421-1305 1 Roxio Creator Starter
318-0770 1 Internal High-Definition 5.1 Surround Sound Audio
320-2320 1 Intel Advanced-N 6200 a/g/n 2x2 MIMO Technology
469-0549 1 Bluetooth 3.0
953-9080 1 Dell Hardware Warranty Plus On-Site Service, Initial Year
953-9100 1 Third Party At Home Service, 24x7 Technical Support, Initial Year
994-3700 1 Accidental Damage Service, 1 Year
950-9797 1 No Warranty, Year 2 and 3
421-1719 1 Soft Contracts Consumer Accidental Damage Agreement for Alienware
421-1723 1 Soft Contracts Dell In-Home Hardware Agreement for Alienware
994-3730 1 Warranty Support, Initial Year

jason got me a great deal

 

I'm amazed. Dell shipped this one super fast somehow.

 

Just ordered the laptop in my sig finally! EDD 9/27/11

EXCITEMENT!!!!!!!!!!!!!!!!!

 

Except for maybe the screen, you scored!

 

I know man. It's crazy. I was really patient and respectful to them and it paid off.

 

Wow, I hope mine is that quick... I ordered on the 6th, but called to upgrade to the new cpu on the 7th. Good to know it doesn't necessarily take the entire two weeks to ship!

 

AAARRRRGGGGHHHHH!!!! Dell 'accidentally' cancelled my order...

It's back up now with a new order number but can't see the status yet.

Is this a regular occurrence?

 

yes. if a single part is missing or on backorder the entire order gets cancelled and re-ordered with a new order number.

 

It's back up now as 'work in progress' again, EDD pushed by 6 days so not so bad.

 

How long do these systems normally stay at the Work in progress stage for does any1 know?

 

if all parts are in they ship out in 7 working days or so.

 

Mine was ordered on the 5th. Its still listed as "In Production" with an estimated delivery date of the 20th with 7 day shipping. With just 3 business days until the 20th I'm doubting that it will be here on time...

 

Got my order in and I'll be back in the top benching scene in no time

225-0887 AW M18x R3, Black

313-8792 AlienFX Color, Quasar Blue

317-6884 16GB Dual Channel DDR3 at 1600MHz 4DIMM

317-8643 Intel Core i7-2760QM 2.4GHz

318-0770 Internal High-Definition 5.1,M18X

318-0842 SlotLoad Dual Layer DVD Burner

320-2269 18.4-inch WideFHD 1920 x 1080 WLED

320-2796 Dual 2GB GDDR5 AMD HD 6990M M18x

331-2425 Standard Nameplate,M18X

331-2428 AW M18x 330W A/C Adapter

342-2662 1TB RAID 0, 2x 500GB, 7200RPM SS Hybrid

410-0548 ADOBE ACROBAT X READER MLANG,CNB

410-0572 MCAFEE 11, 30 DAY, CNB

420-9691 DATASAFE LOCAL BACKUP

420-9956 VISTA PC RESTORE

421-0092 DELL-DOWNLOAD-FLAG

421-1305 Roxio Creator Starter, ANWNB

421-5099 Alienware Command Center, M18X, ANWNB

421-5789 Win 7 Home Prem 64 SP1,Eng,w/Media,AWNB

430-4150 Intel Centrino Ultimate-N 6300

465-8687 PLEASE CONTACT ME WITH MORE DETAILS

469-0549 Bluetooth 3.0 included on base, AWNB

 

I'm in the same boat man. I ordered on the 5th and it's supposed to arrive today 9/16/11 (I have nbd shipping). Its still showing as "in production".

 

Nice rig!

Did not know you could still get the Intel 6300 as the killer keeps coming up. We have two M17x R3s with the 6300 cards and they work great.

What was your thinking on the raid HDD/SD hybrid? Why not just get the 500gig HD standard and add a 256SD your$elf?

 

the 2nd drive was free. i actually still use my 120gb vertex 2 and that will be my os .

 

Same here as well. I ordered on 9/6 (the day the new processors were available) and I am also still "in production". I'm accepting that this could be due to the new processors maybe not being immediately available, though.

 

I am looking an upgrade from my trusty m15x to m18x if I can make Dell Germany accept VISA Electron agg

Anyone from Germany ordered one recently? I was hoping to get a 10% to 15% discount, do you think I can get it (again talking about German sales reps) ?

 

I ordered mine with the older processor because I didn't know they were coming out. Maybe they're upgrading my processor because they ran out of the old ones? I can only dream...

I did however check on the Fedex website and they say that my shipping has been initiated (9/14) But has not been picked up...shouldn't NBD shipping mean I should already have it? Stupid...

 

Any idea how long a refubished alienware is "in production" on my order status? I assumed it would ship out the day after I ordered it.

 

If any Dell Rep will be able to read this, I hope you do address it.

I ordered an Alienware M18x laptop through my uncle in the US and he told me that a Dell Rep has told him that it will be delivered by the afternoon of the 16th.

Unfortunately, it did not arrive on the said date, and I was informed by my uncle that he will not be able to wait for it since he can no longer delay his flight due to previous engagements.

Dell has said that their new tentative is the 22nd.

Seriously Dell. $3000 is by no means pocket change. I would have expected that you would have been more professional and would stick to your given time.

I can't believe I wasted time with such an unprofessional company. I even gone through the lengths of having a relative order a laptop for me since it is not available in my country.

YOU DO NOT HAVE THE RIGHT TO JEOPARDIZE YOUR CUSTOMER'S SCHEDULE ESPECIALLY SINCE THEY ARE PAYING YOU BIG SUMS OF MONEY.

 

Dude, I dislike big companies and Dell for dumping on use peons as much as the next guy and appreciate your need to vent.

However, they do not absolutely guarantee the delivery date of your system, hence the word ESTIMATED in their email and website order status page.

Sometimes people make mistakes, parts are on back order, or it falls off a truck. A week after getting your system you will forget about how mad you are now so don't stroke and be happy in anticipation.

 

I think I spoke too soon! My M18x arrived today and I am currently posting this from it.

I'm pretty sure I have one of the first M18x'es with the 2760QM, so I'm going to see if I can do some benchmarking this weekend.

Dell must just not get around to keeping their order statuses up to date, my status on the website is still "in production"... so those of you still waiting, it may just show up out of the blue.

 

You are lucky. I ordered mine one day earlier with a 2820 processor and it is still in production...

 

So my refurb m18x is still "In Production" and I just got my estimated arrival date changed form the 21st to the 26th It's a refurb so I thought it would be on a shelf in a box ready to ship. I called this morning and a rep told my it's delayed due to the hurricane...Really? Where is this thing coming from, it hasn't even shipped in the first place...Anyone else having the same issue with their refurb order? I ordered mine on the 15th.

 

When I ordered mine from the outlet on the labor day sale, it showed 'in production' for about 24 hrs and then it changed to 'shipped'.

The estimates on Dell's site are highly inaccurate. They showed it will be delivered by the 12th of September, but I got it on the 7th. FEDEX even correctly mentioned it will be by the 7th.

Once you get the tracking number, trust only the FEDEX estimated delivery data. Dell's website details are pants.

 

Just ordered my m18x. I chose 1.5GB GDDR5 NVIDIA GeForce GTX 560M that only comes in SLI right? (When buying it said SLI but on my PDF confirmation it says only "1.5GB GDDR5 NVIDIA GeForce GTX 560M")

What 3dmark06 score can i expect from this running stock?

 

comes either sli or single.

Can expect about 15k in 2006 depending on your cpu

 

Oh, I hope he did not misunderstand me then. I'l send him another email.

 

You can build it with a single 560, sli is another $200.

 

my order says

TG4MT
Genuine Windows 7 Home Premium 32-Bit Operating System DVD.

32-bit? I thought windows 7 automatically comes with 32 & 64 bit.

any ideas?

 

Made an order from Swedish Dell at 15th September, payed Dell the same day as i got the mail.
At monday 19th September they marked the order as "Work in Progress" with an ETA of 11th October, and ETA for bag at 27th October.
I sure hope they are faster than that, my m14x took around 1 week from the time they got the money until i had it at my desk.

How long can i except the computer to be "Work in Progress" and how long until they start building it and change it to "In production" ?

Also, if i call Dell and ask them if they got all parts for my computer in stock, will they be able to provide such info over the phone?

Laptop
Alienware M18x : Nebula Red
N08W1801
Processor : Intel Core i7 Processor 2860QM (2.50 Ghz, 8MB, 4C)
Display : 18.4in Widescreen Full High Definition (1920X1080) WLED LCD
Camera : Integrated 3.0 Mega Pixel HD Camera
Resource DVD : Alienware M18x
Ship Accessory : Swedish Docs
Memory : 8GB (4x2GB) 1600MHz DDR3 Dual Channel
Hard Drive : 750GB Serial ATA (7200RPM)
Optical Drive : 8X DVD+/-RW Drive including software
Power Cord : Euro 250V
Power Supply : Alienware 330W AC Adapter
Battery : Primary 12-cell 97W/HR LI-ION
Carry Case : Not Included
Graphics : Dual 2GB GDDR5 AMD Radeon HD 6990M CrossFireX
Sound Card : Integrated High-Definition 5.1 Performance Audio Powered by Klipsch
Bluetooth : European Dell Wireless 375 Bluetooth Card
Wireless : Europe Killer Wireless-N 1103
Keyboard : Internal Nordic Multi-Language Keyboard
Operating System : Swedish Genuine Windows 7 Professional SP1 (64 BIT)
Software : Sync Up Software
Software : Dell Stage E-MAGAZINE Software
Software : Dell Stage Software
Software : Datasafe Local 2.0 Basic
Avatar : Alienhead 3D
AutoMatic Updates : AutoMatic updates - On
No Software Anti-Virus
TimeZone : (GMT + 01.00) Vienna, Amsterdam, Berlin, Stockholm
Name Plate Engraving : Generic
3 Year Hardware Support - Next Business Day
Standard Service - 1 year of Next Business Day coverage included with your PC
3 years Accidental Damage Protection
Alienware M18x Order - Sweden HSB
Employee Purchase

Price: 3210 USD (Converted from SEK)

Carrying Bag
Mobile Edge Alienware Orion M18x Backpack - Ryggsäck för bärbar dator - 18.4" - svart
SE GFX Freight Zero Cost

Price: 87 USD (Converted from SEK)

Total: 3297 USD
Original price without discounts is 6 338,28 USD

 

Was bummed this morning when I checked my order status and it was still listed as in production. Estimated delivery date was today with 7 day shipping. Not expecting to see my new system for at least another week.

Hours later I'm currently at work and just happened to check my gmail and find my shipping notification from Dell. Things are looking up!

Wanted to get a more accurate idea of when my system will come so I check the tracking number provided. FedEx shows my order as on FedEx truck out for delivery! WooHoo!

My order will actually be on time!

 

Ordered mine on the 31st of Aug and got an email saying this morning that my estimated delivery of 23 September has been pushed back to 13th of Oct. Sad panda I am today. Thats in the UK by the way

 

Just spoke to dell beacsue my order delivery date went from 29/09/2011 to 29/1/2011???

It was bad news they are waiting on 2 parts, one with an eta of the 27th and ont that doesn't even have a eta.......

I specifically told my rep i needed this system for the 1st week in october and he said yeah...fine... no problem. So needless to say i'm a little pissed off right now, am i within my rights to demand next day delivery because of these delays???

 

Did he say which parts?

 

I spoke to dell again today trying to find out exactly what the holdup is, and the guy i spoke to today appeared to have no idea what the women i spoke to y/day was talking about.

Apparently it is now just the chasis which i am waiting for again, which they are due to get in on the 27th, he also told me the the expected delivery date is still the 29th.

Seems awfully close to me so i'm not gonna hold my breath, unless they have added nbd to the delivery because i have been moaning at them so much. I'm going to ring them again on 27th and i really hope its in production or i will be forced to cancel this order, as i need the system before the 7th of october.

The thing that is so annoying is that they don't really seem to have a clue what is going on.

 

That reminds me of the time I ordered a m17xr2 from the outlet and Dell canceled it later. When I called them up to find out why they had no clue as to what really happened. The guy on the phone just said that they had already sold it or something similar. I never did figure that one out, and I ended up ordering a new one later. They got a few hundred more out of me by doing that, hope it wasn't on purpose.

 

I hope the chassi is the only thing missing for me aswell. But the rep should be able to check if some parts are out of stock and not just tell me what i already know from the websute.

 

My order status changed to "in production" sometime yesterday (saturday) gmt+ 1
So not sure if the factory actually is tinning on weekends or if dells page is slow on updating. The Eta still remains 11th october though.

 

I ordered a week ago, 9/17 and it showed "in production" within a day or so. The estimated delivery date is 10/4 but I was hoping that it would get here sooner. I am heading out of town next weekend so unless it ships Monday 9/26 I doubt I will get it before I leave. It could ship as late as 9/28 or so and get to me by the delivery date.

I tried calling a couple automated order status numbers to get more detail about exactly what part of "in production" it is at but could not get any more detail than I already had. I just need to be patient lol. I hope it doesn't get delayed due to any shortages.

 

order my m18x 9/21 it has been in production and still is... says the ETA delivery day is 10/6.

really i think it's just a parts issue, e.g. how readily they have the stuff available.

 

Hi all,

Ordered my m18x on the 22/09/11 est del. 24/10/11

Hope they speed up a bit, still work in progress

 

What are your specs?

My replacement was ordered 21/09/11 they said it would only be about 2 weeks.

 

My exchange order was approved and initiated on 09/19/2011. Just found confirmation online this morning...

Anticipated ship date: Sep 26, 2011 (today)
Estimated delivery: Sep 27, 2011 by 3:00 PM

FYI - 6990M and 580M video cards have been on backorder for almost a month. The anticipated arrival of the 6990M stock was today, so it looks like that occurred when expected. This could explain some of the delays a few of you are experiencing. (The replacement stock of 580M cards, unless something has changed, are not expected to arrive until Friday, 09/30/2011.)

 

So was your order with a 580 or 6990 or did you take some other gfx card?
Was on phone with my rep today and she said my order will most likely ship this week atleast. I was hoping on having it before friday, but that doesn't look so likely.

They atleast started to bilder it at saturday so they might got my 6990 after all.
Just cross fingers and pray i guess.

 

Mine is 6990M CFX to replace 6970M CFX (discontinued).

The only options currently available are:

• 1.5GB GDDR5 NVIDIA GeForce GTX 560M (single GPU)
• Dual 1.5GB GDDR5 NVIDIA GeForce GTX 560M SLI
• Dual 2.0GB GDDR5 AMD Radeon HD 6990M CrossFireX
• Dual 2.0GB GDDR5 NVIDIA GeForce GTX 580M SLI

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