M18x Order Status Discussion

Woot mine shipped last Friday. Should be here tomarrow!

 

i remember the exciting wait @ryoujikaji congrats and you will love it!!

 

Hi All,

Just thought id check in, just paid for a new m18x. Decided to go for it now as i needed a new system and thought id take advantage of a few coupon codes etc (£2833 down to £1956 )

Just the long wait for delivery now.

Regards,

Dave.

 

Hi Dave. In case you did not see it, we have the http://forum.notebookreview.com/alienware-m18x/575529-m18x-order-status-discussion.html thread (which is where I moved your new thread).

Congratulations on the new beast. I trust you will love yours as much as I do mine. I really enjoy seeing the excitement with new M18x owners, as there is every reason to be excited about owning the best mobile gaming system available.

Please feel free to post your specs here or in the http://forum.notebookreview.com/alienware-m18x/575859-official-m18x-owners-lounge-thread.html and ask questions about the system while waiting for delivery.

 

Got delivered today! This thing is so awesome. I love it. So much faster than my xps 710 desktop. lol. cant wait to start trying some games after i get em installed.

 

I got mine through AAFES as well its a great program.

 

Received my M18x - my screen was chipped and the body was uneven (left palm rest was elevated, so whenever I rested my left palm, there is an audible 'clack' of the bodies.) Just dropped it off for return. I originally wanted a replacement, but it took waaay too long. If I have to wait another couple weeks anyways, I might as well wait for 28nm GPUs.

Regardless, Dell has been pretty responsive and accommodating -- mostly done through Email. A nice change from the hours of sitting on the phone, only to get disconnected and frustrated.

 

Has anyone that recently ordered have a ton of updating of delivery dates? I am getting a little frustrated ow that it has been delayed for 6 weeks.

 

The web site often does not have the most current information on order status. You also need to drill down into the order rather than look at it in the order history list. Sometimes there is more information when you drill down and open the order.

If things are going goofy with delays, probably would not hurt to call them to find out what the real issue is. Maybe some component you selected is on backorder. They will not change an order that is in-process, but at least you will know what the hold up is. You could place a new order and cancel the one that is pending if there is a component on backorder with no ETA on availability. This could speed things up, but you will have to call them to get the straight skinny.

 

Yea definitely calling helps tons, I got phone updates for my m18x order, and I received calls on updates on my order through the process. The call I received to tell me it was on it's way out the door was probably the best though.

 

I called them last night. I had to go through an Employee Purchase Program rep since I ordered it through AAFES and she was pretty helpful. She told me that she put in an expedite request for my order and that she will personally email me on all notifications of my order. We will see how this works out. She informed me that the recent promotion on M18x's where if your order was over $3999 it took 15% of the price. It caused an insane amount of orders and they are having a hard time trying to keep up. At least she knew what was going on.

 

I ordered mine through AAFES as well, I can tell you the estimated date they give me was way off I got mine almost a week sooner. Bieng in Kadena though who knows might be spot on. Good luck and Im sure you will love it.

 

You are stationed at Kadena? I am there too. By the looks of your avatar I would say you are Ammo. I can't wait to get back. I just hope it is waiting for me when I get back. I will be very sad if it isn't.

 

Hi Guys,

I placed an order for a new m18x a few days ago through the MOD EPP, emailed my rep yesterday with a couple of concerns regarding 580m availability, this is what he said;

"Yes, you heard this specific graphics card is high-end graphics cards in the market.

We do have 17 days wait time hence, it is taking time."

Hurry up !

Regards,

Dave.

 

No brother I am at Whiteman, but i knew you were from Kadena by your avatar and city name I was was letting you know that the AAFES time for me was off by about a week early. Crossing fingers for you that it arives on time for you ....

 

Wow... I was not paying too much attention haha! I guess I could have looked at your user name and seen that you are more than likely a POL guy and not ammo.

After a month of waiting my new baby shipped. Hopefully it does not take the 6-8 weeks to get there. I am so excited and cannot wait to play some BF3, MW3 and Skyrim on it. If it is there during my R&R, you all know what I will be doing...

 

I recently ordered mine through a reseller. I was supposed to get it earlier, but I upgraded from 6990M Crossfire to 580M SLI, so I don't think it's gonna ship until March 23rd. AHH i can't wait to get it and start gaming on it like there's no tomorrow!

 

Yours is shipping already? I ordered mine with the same graphics and processor as yours on 02/20.

 

Ha I wish! I just meant it's on its way in that I'll get it in a few weeks. I don't believe it will ship until March 23, which means I probably wont see it until very late March. Which sucks because my girlfriend's birthday weekend is March 31, so I won't be able to ignore her that particular weekend lol

 

Ordered 2/7 and is still not at my door. Dell says 3/7, if its delayed again I'm going to "X" it. Not a happy camper at all.

 

I was about to do the same thing. I ordered on the Jan 31st and the shipping date changed to 03 Apr. I got a hold of customer service and asked what was going on. They transferred me to an advanced resolution expert who expedited my order. It shipped on the 01 Mar. Now I just have to wait for it to arrive in Japan. Call Dell and then be patient and wait for it.

 

Thats awesome Im sure you will love it.

 

Well, if there are new video cards out by then, I guess I can always cancel and reorder. I read some items somewhere about new video cards possibly available in late march. About the time my laptop is supposed to be delivered. Well have to see

 

Deleted my own messege Before this due to have known the reason for my M18x delay since paid in 03 Febuary 2012.
Just hope dell could done some professional movement for nVidia GTX 580M, so all the waiting list customer for M18x could get their system as soon as possible before April 2012; especially for the customer who placed an order since early January or Febuary 2012.

 

So I ordered my M18X on the 8th and the estimated delivery is 3/22. Has anyone ever received their laptop faster then estimated delivery date? How much sooner?

 

Wait! What the heck dude..I ordered mine on 3/3 and it is giving me a date of 3/27...you better not get yours before mine! Here are my specs:


Alienware M18x Space Black Anodized Aluminum


Intel Core i7 2760QM 2.4GHz (3.5GHz w/Turbo Boost, 6MB Cache)
4GB Dual Channel DDR3 at 1600MHz 2DIMMS
Alienware M18x 330W A/C Adapter
18.4-inch WideFHD 1920 x 1080 WLED
Dual 2GB GDDR5 NVIDIA GeForce GTX 580M NVIDIA SLI Enable
750GB 7,200RPM SATA 3Gb/s
Personalized Nameplate Trigger
Custom Nameplate
AlienFX Color, Terra Green
Alienware Command Center, M18X
DataSafe Local BackUp
PC Restore
DELL-DOWNLOAD-FLAG
Genuine Windows 7 Home Premium 64 bit Service Pack 1, English, w/Media
Adobe Acrobat Reader
Slot-Load Dual Layer DVD Burner, DVD+-RW, CD-RW
Roxio Creator Starter
Soundblaster X-Fi Hi Def Audio - Software Enabled
Intel Centrino Ultimate-N 6300 a/b/g/n 3x3 MIMO Technology
Bluetooth 3.0
NO VIRUS PROTECTION REQUESTED
Dell Hardware Warranty Plus On-Site Service, Initial Year
Third Party At Home Service, 24x7 Technical Support, Initial Year
1 Year Limited Warranty
No Warranty, Year 2 and 3
Soft Contracts Dell In-Home Hardware Agreement for Alienware
Warranty Support, Initial Year
Steam and Portal Factory Installed



Item Sub Total $3069.00
Item Ship Charge $0.00
Item Tax $207.16

Item Total $3276.16

 

It's probably because you got the 580s.

FYI, you may wanna format that list. It takes up alot of space

 

Yeah i was just thinking my 580's are what is causing mine to be later....and yeah my list was a little out of control lol...fixed it

 

So as you can see from my post above..those are the specs that I ordered on March the 3rd. I'm so excited I just want to keep chatting/calling Dell and asking them what stage of the process my computer is at. All I have is that it is "in production" and estimated delivery of 3/27. Can dell give me more info if I ask them, or how much is completed on the order? Lol, I want it to be like when you order domino's pizza online now and it tells you every stage in getting ready your pizza. Tell me if i'm crazy or not!

 

Oh the agony waiting for this m18x! anyways, fyi to all you peeps you have just ordered an alienware with a 580m or sli 580m...their next shipment is coming in on 3/23, so that is why there are delays going on with that card at the moment. Must be in high demand..anyways, thought i would let you all know after talking to a dell rep about my order that was placed on 3/3

 

You're a little crazy <3

See if you can get them to upgrade your warranty. I don't want to be a doomsayer but you're shooting yourself in the foot by not getting the advanced warranty.

 

Anyone notice they have removed the 2960xm as a CPU option? Curious.....

 

Yippie!!

My laptop should arrive tomorrow according to FedEx

 

Nice man! I ordered mine on 3/3 and still says "in production" and estimated delivery of 3/27. Curious..what specs is your model?

 

So here is the deal, I have an m18x coming probably within the next week with these specs:
_________________________________________________________________
Intel Core i7 2760QM 2.4GHz (3.5GHz w/Turbo Boost, 6MB Cache)
4GB Dual Channel DDR3 at 1600MHz 2DIMMS (though upgrading to 8gb once I get it)
Alienware M18x 330W A/C Adapter
18.4-inch WideFHD 1920 x 1080 WLED
Dual 2GB GDDR5 NVIDIA GeForce GTX 580M NVIDIA SLI Enable
750GB 7,200RPM SATA 3Gb/s
Personalized Nameplate Trigger
Custom Nameplate
AlienFX Color, Terra Green
Alienware Command Center, M18X
DataSafe Local BackUp
PC Restore
DELL-DOWNLOAD-FLAG
Genuine Windows 7 Home Premium 64 bit Service Pack 1, English, w/Media
Adobe Acrobat Reader
Slot-Load Dual Layer DVD Burner, DVD+-RW, CD-RW
Roxio Creator Starter
Soundblaster X-Fi Hi Def Audio - Software Enabled
Intel Centrino Ultimate-N 6300 a/b/g/n 3x3 MIMO Technology
Bluetooth 3.0
NO VIRUS PROTECTION REQUESTED
Dell Hardware Warranty Plus On-Site Service, Initial Year
Third Party At Home Service, 24x7 Technical Support, Initial Year
1 Year Limited Warranty
No Warranty, Year 2 and 3
Soft Contracts Dell In-Home Hardware Agreement for Alienware
Warranty Support, Initial Year
Steam and Portal Factory Installed



Item Sub Total $3069.00
Item Ship Charge $0.00
Item Tax $207.16

Item Total $3276.16
________________________________________________________________

Would you cancel this order and wait for the new r2 that will most likely have ivy bridge/keplar..or should I just get this? It has been hard to wait, but if performance increases are going to be that much better, it might be worth it. But if this is something that is not coming out until the end of the year, forget it..i'm sticking with this order. Needs to be by May/June at the latest if I am going to do this. Oh, and one more thought..can't I keep this for 30 days and if Dell releases something new within that time, return it for a full refund?

 

Nobody knows about when the R2 is coming out though. That's the problem. That setup will last a pretty long time, there's no indication from NVidia that a new GPU is coming out, and AMD is probably going to stick with the 6990 for a while.

You can indeed return it within the 30 day window for a refund if Dell announces something new. I had the same dilemna when I was ordering mine, but I decided that waiting 5-7 weeks for the 6990s/580s to come out for what I feel is a negligible performance gain and a HUGE price jump wasn't worth it.

 

Agreed. That setup you have is a beast. Get an 8 or 16GB RAM kit and an SSD and keep it for a couple of years.

 

One thing I didn't catch before: Go with the advanced warranty for at least 2 years. It'll pay for itself the second something goes wrong.

 

Mine says its been with Fedex since late thursday night. No shipping info other than that. Still says the 20th on the fedex page.

 

I'm afraid there's nothing to wait for. The R1 is upgradeable (GPU wise) and the mobile Ivy isn't impressive. The only thing that would make me want to upgrade is an anti-glare RGBLED 120hz screen, but I'm not too naive to think Dell would do that

 

totalmente agree on that compay ikimox.

 

I just purchased an M18x, and I thought long and hard about waiting for the R2 and here is why I didn't.

http://forum.notebookreview.com/alienware-m18x/575859-official-m18x-owners-lounge-thread-275.html

The R2 may possibly be released at the end of the year, and when it is one can expect to donate an organ or two, think of the R1's price when it first launched plus maybe a little more. So upwards of $4.5 to 5k vs. sub $3k for a robust R1, i.e. extreme processor and dual 6990's or 580 SLI.

The existing R1 will likely be able to play whatever games are released for at least another 5 years, 30k Vantage Scores are insanely good for any gaming PC much less a laptop.

I'm in agreement that the only real enticing thing about the R2 is the potential for a new RGB screen, but in 1900x1200? I like 16x9 widescreen much better and would rather have the 18 inches measured in 1920x1080.

So that is why I have already made my decision.

Stick with the R1, it will be strong enough to handle whatever the gaming industry throws at it for a LONG time.

 

I'm in the camp that the R2 will not offer enough to justify waiting. I have not read anything to suggest that modest performance benefits with ivy bridge and the latest NVIDIA and AMD GPU offerings will be justifiable from an added cost perspective. If the R2 were to be offered for the exact same pricing as the current M18x pricing, it might be worth waiting for, but I doubt that will happen. Who knows for certain how long your wait will be? Who knows what kinds of new bugs will come with new hardware? I say buy now and let others be the crash test dummies, LOL.

 

So my order should be arriving by next Tuesday. Can you add these warranties on after the fact? Do they up the price? could I negotiate a price? Seeing that I really didn't get any discounts initially and did the order online without a sales rep...I would think there is some fluff in there to negotiate with now.

 

I would try to extend the advanced warranty to at least 3 years now to get it at a lower price. It seems the cost of the warranty does go up considerably after you receive the system.

 

Yup. Online (for Canada) the price is under $500 for 3 years advanced. The price to renew is almost $1000 for 2. If they won't give you a good deal over the phone, go for the full refund and make a new order over the phone, get yourself some discounts while you're at it.

 

Get what warranty you want now, your jaw will drop when you see the price afterwards. And knocking 75 dollars off and a 75 dollar gift card towards a 1500 dollar warranty when it costs you 500 new isn't a discount in my opinion.

 

Bummer...looks like they would have to cancel my order and would have to redo it if I wanted the warranty with my current order. Sorry bubs..but I ain't waiting any longer..ordered this on 3/3 and I'm so ready. I'll just have to be extra careful and no drinking around my laptop! I did buy one of those nice orion m18x messenger bags..thing is pretty durable.

 

Yes, I was recently in the market for an M18x and noticed this as well, anyone know why this is so? My uneducated guess is a shortage of the extreme processors, possibly to global supply chain disruptions, I know that there was a shortage of computer components when Thailand experienced severe flooding recently etc.

Or it could be that a majority of new M18x purchasers are going for the extreme processors and there is a supply and demand issue.

Another possibility would be that the extreme processors are having some problems? Not likely but possible.

 

The 2960xm is still available in AUS Dell so seems odd that US has stopped selling.