M18x Order Status Discussion

Resellers already have the parts in stock, that's how they offer things Dell may not have stock on.

 

*That feeling when you unbox it*
Grats on the new laptop guys!

 

PrOmega - congrats on the new system. Very nice. Also, welcome to NBR Forums. We're glad to have you in the Alienware Community.

 

I see. So do they order anything from Dell themselves?

 

All their parts come from Dell, and some resellers probably buy prebuilt systems.

 

Thanks! I'm glad to be here. I normally just lurk forums, but here I feel more inclined to post. ^_^

 

I have a esd of 4/4/2012. Is this the date in which I should receive the beast or the date in which it should be shipped?

 

10 Days after 'dispatch' and still no update (no tracking, no call, no email) , so I called Dell.

Turns out there is no red chassis available, only black and that if I change to black they would dispatch it today.
I asked when the red chassis would be back in stock and he said he didn't know, maybe next week, maybe never.

I told him I would wait a week and call back to see if red is in stock.

I don't know why Dell didn't contact me about this

 

I had a relatively same issue with Dell. I ordered the i7 2960XM with my M18X on 3/3/12. Weeks went by and they stopped selling the 2960, so without any notification at all they changed my processor to the i7 2670 and were going to charge me FULL price before I canceled. Made me !

 

Little late jumping on the bandwagon here, but my current laptop is starting to give out due to my demands and I am going for something a tad more upgradable in the near distant future.

Including Warranties & After California Taxes (($2813.80))
Without Warranties / Taxes (($2214.20))

Alienware M18x Space Black Anodized Aluminum
Intel Core i7 2760QM 2.4GHz (3.5GHz w/Turbo Boost, 6MB Cache)
8GB Dual Channel DDR3 at 1866MHz (4DIMMS)
Alienware M18x 330W A/C Adapter
18.4-inch WideFHD 1920 x 1080 WLED
Dual 2GB GDDR5 AMD Radeon HD 6990M AMD CrossFireX
750GB 7,200RPM SATA 3Gb/s
Personalized Nameplate Trigger
Custom Nameplate
AlienFX Color, Quasar Blue
Alienware Command Center, M18X
Genuine Windows 7 Home Premium 64 bit Service Pack 1, English, w/Media
Slot-Load Dual Layer DVD Burner, DVD+-RW, CD-RW
Internal High-Definition 5.1 Surround Sound Audio
Intel Centrino Ultimate-N 6300 a/b/g/n 3x3 MIMO Technology
Bluetooth 3.0
Dell Hardware Warranty Plus On-Site Service, Initial Year + Extended Year(s)
Third Party At Home Service, 24x7 Technical Support, Initial Year + 2 Year Extended
3 Year Limited Warranty
Accidental Damage Service, 3 Years
Soft Contracts Consumer Accidental Damage Agreement for Alienware
Soft Contracts Dell In-Home Hardware Agreement for Alienware
Warranty Support, Initial Year + 2 Year Extended
Alienhead Chrome Blue


I really hope this machine kicks royal for me for atleast a few years (upgrades permitting ofcourse)

 

Dell customer service is starting to get really bad now.

I called them yesterday to change my mind and accept the black colour (just because I am sick of waiting and I need a laptop!) but they told me they would call me the next day (today) to confirm all the details. Suprise suprise, no call back. This is the fourth time out of my whole replacement saga that dell have promised a call back and never did.

So I called today and told them I was promised a call back but never got it, and the Dell agent fobbed me off and told me to send an email. Yes, I have sent Dell so many emails in the past and they never reply (one instance it took them 2 weeks to send me a quote - despite emails I had to contact them myself via telephone and only on the third occasion did they actually get anything done).

I am starting to get extremely fed up with Dell, its been nearly a month now and still they haven't even built my replacement laptop.

 

I just received mine...it's a thing of beauty.

I never knew it was going to be so BIG!

 

Same here. That's why I just went with getting the M18x from a reseller instead. Dell, for me, has always been unreliable in the past. =\

 

well, first estimate on delivery was 4/5, so of course first thing this morning I get a message indicating my order has been delayed with a new date of 4/12.

I was really hoping they'd come through as promised. For the money they charge on these, they should do a better job at planning their production.

 

Yep, The same thing happend to me. I had a EDD of 4/4, on the EDD they sent me a deley email. Mine now shows 4/11. I wonder whats the deal? Its frustrating to say the least.

 

What are the componants you guys have ordered. It might be the video cards or any other part. I just want to see if there is a common occurance here.

 

RAM and SSD are the most common. some people go as far as switching from AMD to Nvidia or from low-end quad cores to the extreme edition 2920/2960.

if i had the money i would have got an extreme edition cpu.

 

I ordered the 2860qm
Cf 6990's
750gig hd
Killer wireless card
Blue ray drive
4 gigs of 1600 ram (plan to get 16gigs@1866)
7 ultimate
Black

 

Replacement ordered the same spec as sign below

 

Congrats on still being able to get the 2960 in AUS, as here in the USA we can't anymore.

 

Sure you can! Just not from Dell.

 

Yeah so far Dell have proven rather unreliable.

Nevertheless, I called again and gave them a brief history of their failed attempts to get back to me. They said 'I am so sorry' (I think every agent is taught to say those four words) and they promised me another callback the next day.

Thankfully they got their act together and the next day they emailed me with an updated quote for the Stealth Black system, and called me to confirm they sent the email. They had upgraded me to 8GB RAM and 750GB HDD (I asked for 320GB for a discount initially) for free, which is nice since throughout this whole saga I hadn't even uttered the word 'free', they've offered it to me without me asking.

I accepted the quote, and they've confirmed it and everything (still in Pre-Production). But a Dell agent from a private number called me today asking to arrange a date to pick up my old laptop (M17xR3). I told her I hadn't received my replacement yet, it hasn't even been built yet and that until I receive the replacement, the M17xR3 stays with me.

Fingers crossed this M18x comes in good time and has no problems!

 

So apparently it looks like the delay is with the killer bigfoot wireless card.

 

Ongoing story here too with delays. My original ship date was 13 March...got moved back to 26 March..then 2 April...then 9 April...now 16 April. I keep calling dell and being very civil and they just keep saying oh delays sry but won't tell me why. I ordered on 27 Feb! I can understand about a month but almost 2?! Unacceptible. I even asked about possibley getting next day shipping but they said they couldn't do that. sigh...

Unfortunatly I'll probably have to cancel as I won't be around to accept shipment with the new date (which I told them I would be gone almost 5 weeks before getting back)...errggg...must not post angry...must not post angry

 

Low end stuff I thought... Dell rep calls and says delayed to 4/10 but e-mails say 4/12.

Intel Core i7 2670QM 2.2GHz (3.1GHz w/Turbo Boost, 6MB Cache)
4GB Dual Channel DDR3 at 1600MHz 2DIMMS
18.4-inch WideFHD 1920 x 1080 WLED
1.5GB GDDR5 NVIDIA GeForce GTX 560M
750GB 7,200RPM SATA 3Gb/s
Slot-Loading Dual Layer Blu-ray Reader, BR-ROM, DVD+-RW,
Soundblaster X-Fi Hi Def Audio - Software Enabled
Killer Wireless-N 1103 a/g/n 3x3 MIMO for Gaming and Video

If the wireless card is the issue, I wish they'd tell me so I would swap to what they got. There are places to get a new Killer 1103 for less and swap it myself.

 

I sure hope they stick with the new EDD of 4/11 although I have a strong feeling its going to be pushed back again. This m18x is becoming nothing more than a mythical beast. I feel like Im waiting to catch a unicorn =).

 

My M18x went from Pre-Production to In Production yesterday (total of 5 days in Pre-Production). No change on EDD (25th April 2012). Fingers crossed it gets shipped soon!

 

I was just told by my techs at work that some Killer 1103 cards we ordered from were delayed by 2 weeks due to the shipment being full of defective units. So I suspect the 1103 may be part of the delay and I hope Dell's batches are not affected or WERE but now are good to go... I hope no more last minute updates for further delays. Good luck to you guys not getting delays so far!

 

"Fingers crossed" good luck!

 

Mine is still in production (same spec as sign) ordered 23/03 and due 20/04.
its funny they have no 2960xm. My current m18x has received two replacement 2960xm within 2 weeks & 2 killer 1103 wifi cards & GPUs (all of these looked new as well) just the motherboards in my cases that were refurbished.

 

Shipped today
So a week from confirming order to shipping, not bad. I should receive it in 3 days time, I hope UPS delivers on Saturdays though.

EDIT:
Scheduled delivery date is Friday 13th. Despite the date I hope I am lucky and the new M18x doesn't have any problems out of the box!

 

Congrats prank1, my order was delayed again as i suspected.

 

Thanks and sorry to hear that
Maybe you can give Dell a call and use it as an reason for a free upgrade, with all these delays I can imagine just how frustrated you are.

@abolisher2407
I ordered on 04/04/12 too, so hopefully yours will ship soon too.

 

I ordered on 04/04/12,

It remained on Order Processing until 10/04/12, it stood at Pre-Production for 1 day.

It changed to In-Production this morning. I'm Hoping it will ship soon much like prank1.

Order shipped 13/04/2012

 

I just got the "Do you wish to cancel or continue" e-mail today. Called and the rep said the Killer 1103 wireless has been out of stock and now am waiting to 4/19. Worst part is I would gladly swap the standard one in, but I have to cancel and go to the back of the line with a new order.

 

Thats the same email I received today. I figure waiting it out would result in quicker shipment rather than canceling/re-ordering. I hope its not drawn out and that they receive more Killer cards soon!

wedward, did they give you any idea of when they are to receive more killer cards? or does anyone know?

 

Mine has been shipped due 20/04/2012 hopefully i won't have any more problems with this machine

 

Got my M18x today, so far quite happy except for a few little annoyances (media frame under arrow keys bulging out a bit, space bar scratching the media frame as a result) but still not too bad, nothing I can't live with. Maybe I can fix it myself in the future if I ever tear down the machine.

Just finished installing drivers, going to benchmark it now on stock Dell drivers.

EDIT
P6279 3DMarks
Not too bad, with a stock clock of 715/900.
Temperatures looked very good too, playing Crysis 2 put the cards around mid 70's, rarely hitting 82 (highest).
Going to activate CCC Overdrive and boost both cards to 740/1000

 

No they had no real details. They said the part was out of stock, meaning more likely their stock were all defective. That's the word I'm hearing from other sources. All they said was they were expecting a new batch in this week, so urged me to keep it in production.

 

Wierd I just looked at my order status and it is now shipped. Awsome, the wierd thing is they didnt send me a email notification. I am excited about it though, wont be here until monday.

 

Finally - a rep calls and said my 18x is completed but waiting scanning and boxing. 1-2 more biz days (what no weekend guys???) means not until next week. Prior rep said they would overnight it and now the guys says I need to cancel and re-order to change shipping... LOL.
Maybe I will see it next week! and join the ranks...

 

Sooooo close....

So I called yesterday wanting to cancel but found out it would ship yesterday (almost 1 month delay from orig est. Purchased 2/27). Person said they would call when shipped. So I say fine I need the track number ASAP as I am out of town on emergency leave and need to tell FEDEX to hold my shipment at facility. No problem they said. Well then about 11pm Last night I get a random email saying the package was delivered and signed for yesterday! ....email from FEDEX says signed for by my name. I looked at the tracking and it actually shipped a couple days earlier but even the Dell rep didn't know that! I had my neighbor go look to see if it was on porch which,thank god, it was so they put it in there house. So now just have to wait another week till I get back....man I hope this thing works out of the box. In the scheme of things especially now it almost trivial but still last thing I need to deal with....fingers crossed for next Friday evening when I get back.

 

Sometimes its listed as shipped but the package hasn't been signed for and picked up by the carrier.

 

My status once updated to say that the laptop was shipped, got emails and everything. Except it was not shipped and Dell didn't realise the mess-up until 10 days later after I called them, that no laptop was never shipped and infact it hadn't been built yet.

Just a heads up if things start going sour, you call Dell and demand to know whats really going on. I called Dell various times and each time was fobbed off with various excuses such as 'its switching between couriers' and 'it takes a long time for it to come from China'. Then third time I called (10 days after) they admitted that it hadn't even been built.

If your laptop had spent a few days in Pre-Production and In-Production I wouldn't worry though, since for me it went from Order-Processing to Shipped in 8 hours (where it hadn't even been built)

The second time, when it was actually shipped, it had spent a few days in pre and in-production.

 

Hello. I'm new to the forum and a first time buyer of an alienware laptop, m18x, and is so excited.

I ordered a m18x on, live in Canada, April 10, 2012 and is currently in production with an estimated ship date on May 3.

What I wanted to discuss with the alienware community is whether other Canadian owners recieved their laptops earlier than estimated ship date?
and if so how many days earlier than the estimated ship date? or the polar opposite where one recieved their laptops far later than the e.t.a.?

(I know patience is a virtue but excited about owning a beast of a laptop and I know the refresh cycle is upon us with fresh new gpu & cpu but I recieved a discount that I couldnt refuse hehehe like $500+)

 

Hello Maebus. Welcome to NBR Forums. We are happy you joined our Community and especially glad that your part of the Alienware house.

Congrats on the M18x beast. I hope you love yours as much as I love mine. It's totally awesome.

I am not Canadian, so I cannot answer your questions. I just wanted to welcome you to the forums.

Below are some links that should be useful to you as a new member. Please click through them.

USEFUL THREADS FOR FORUM MEMBERS

All members reading this post are encouraged to become familiar with the forum rules. The information on how to search the forum is especially useful, as it should help members find information quickly, avoid creating new threads to ask questions that have already been answered in another thread, as well locating appropriate threads to participate in an established discussion.

Forum Rules - *PLEASE READ BEFORE POSTING* | Alienware General Information & HOW TO: Search the forum - *PLEASE READ BEFORE POSTING*

Reputation Points/Power and User Titles | Forum Guide and "How-To" | Why can't I send private messages or create signatures?

How To Properly Insert an Image Into Your Post | NBR Marketplace[/FONT]

 

to be welcomed, and thank you Mr. Fox for posting the information and rules/guidelines for the community forum.

Searching for information just got a whole lot easier .

 

From what I remember last July, I didn't receive mine early for sure. It was definitely delivered around the e.t.a., but I wasn't home to receive the shipment so in the end I received it a few days after.

On a side note, I found something interesting for any Canadians looking for an M18x. Not sure if this would be considered a deal or another Dell pricing error, but seems like they are giving away FREE dual 6990M upgrades ($550 value)?! The base $1999 model is listed with Dual 6990s, yet the second column has the GTX560M. I can add it to cart and all. I got my Dual 580M's the same way for free back then, Dell DOES acknowledge their pricing errors. Anyways here's the link:

Alienware M18x Gaming Laptop ? Specs & Reviews | Dell Canada

 

Glad to help. Click on the link in my signatures on the left side, right above the graphic image. There are those links, plus an index of a lot more that you may find interesting.

 

OMG I need to cancel and reorder now since I can get a SLI 580m for just slightly more than I payed for with my current order /sigh.

Thanks for the info, now I can atleast get a better setup and a better deal.
I am pretty sure it is not an error because I ordered the first deal with $1999 model and it came with xfire 6990m as base option.

Now I just gotta cancel/re-order with em SLi 580m's.