M18x Order Status Discussion

nice config, congrats on your system

 

Update staatus: Ordered on the 15th, shipped on the 18th, delivered on the 21st early in the morning !!!

Six days ! I guess it can hardly get much faster !

 

wow thats fast! i ordered on the 16th of may it shipped the 21st and be here 23rd of may

 

Sweet, ordered on May 15th, out for delivery by FedEx this morning. Today might be the best day ever, 2 game releases today, my computer arrives and beta access to Torchlight 2

 

Ordered on 5-19-12. Currently showing as in production. I can't wait!

All together with 3 year advanced service plan, a little under $5K

Alienware M18X R2 - Direct

3rd Generation Intel Core i7-3820QM (8MB Cache, up to 3.7GHz w/ Turbo Boost 2.0)

16GB Dual Channel DDR3 at 1600MHz

CrossfireX 2GB GDDR5 AMD Radeon HD 7970M

512GB Solid State Drive SATA 6Gb/s

Genuine Windows 7 Ultimate 64 bit Service Pack 1, English, w/Media

Nebula Red Anodized Aluminum

Slot-Loading Dual Layer DVD Burner (DVD+-RW, CD-RW)

Killer Wireless-N 1103 a/g/n 3x3 MIMO for Gaming and Video and Bluetooth 4.0

Accidental Damage Service, 3 Years

 

yeahh Finally ordered new generation XDD

 

Ordered on the 14/5, it says its in production with an estimated delivery date of 28/5.


coming soon : M18x R2 / I7-3720QM / 16 Gb ddr3 1600 ram / 2x 7970m in crossfire / 2x 60gb vertex 3 + 120gb petrol + 2x 750gb usb drive (hoping to fit the 3 ssd in there, fingers crossed, might also put a 750gb drive in the optical bay)

current laptop : m17x r2 / I7-620m / 8gb ddr3 1066 ram / 2x 4870m crossfire / petrol 120gb ssd + 250gb 7200rpm
current desktop : 2500k at 4.7ghz / 16gb ddr 1600 / GTX 580 at 900/2200 / 2x 60gb vertex 3 in raid 0 + 2x 74gb raptor 10k rpm in raid 0

both my desktop and my m17x r2 are sold, so its not just me waiting for my m18x but there is also my sister waiting for the m17x and a friend for my desktop
btw the wait is getting unbearable for all 3 of us!!

 

See my specs plus additional MS Office and 3 year Mcafee anti virus. I got it for $2833.09. My estimate ship date is 6/6/2012. Is it a good deal?

 

Ahh sounds like good deal, lolzz our EDD almost same mine is 5/6/2012 XDD...wht you think about my specs

 

It's a deal, my Alienware brother.

 

This is getting to be unbearable! I wish we had the option to just be sent a box of hardware that we could assemble ourselves.

 

Ordered on 5/22: M18xR2 with 3820QM, Dual 7970M, Killer, and Bluray - will upgrade to SSD and memory.

Ordered as M17xR3 replacement on 5/24: M17xR4 with 3820QM, Single 7970, Killer, and Bluray.

Has anyone reviewed both of these next to each other? i.e. display quality, game speed, build quality?

 

Yeahh finally my M18x R2 has been shipped

 

Hi everyone ordered my 18x r2 on May 14 arrived May 23. Other than some small screen flickering when games are loading I'm very pleased I'm sure new drivers will solve this.

Quantity Item Number Description Unit Price
1 225-2944 Alienware M18X R2 - Direct $2296.02
1 317-9698 3rd Generation Intel Core i7-3610QM (6MB Cache, up to 3.3GHz w/ Turbo Boost 2.0) $0.00
1 317-9704 6GB DDR3 at 1600MHz $0.00
1 331-6910 English Keyboard, 101 Key, M18X R2 $0.00
1 320-3263 18.4 inch (467.36 mm) WLED WideFHD (1080p) display (1920 X 1080) $0.00
1 320-3624 CrossfireX 2GB GDDR5 AMD Radeon HD 7970M $0.00
1 342-4397 750GB 7200RPM SATA 3Gb/s $0.00
1 330-6106 Personalized Nameplate Trigger $0.00
1 331-2426 Custom Nameplate $0.00
1 313-8791 AlienFX Color, Mars Red $0.00
1 421-7437 AW Command Center M18XR2 $0.00
1 421-5789 Genuine Windows 7 Home Premium 64 bit Service Pack 1, English, w/Media $0.00
1 318-2319 Nebula Red Anodized Aluminum $0.00
1 410-0548 Adobe Acrobat Reader $0.00
1 318-2002 Slot-Loading Dual Layer DVD Burner (DVD+-RW, CD-RW) $0.00
1 318-0770 Internal High-Definition 5.1 Surround Sound Audio $0.00
1 430-4708 Intel 2230 Wireless-N $0.00
1 331-6854 Alienware M18x 330W A/C Adapter $0.00
1 331-6865 Alienware Documentation $0.00
1 331-6858 Placement, M18X R2 $0.00
1 331-6915 Shipping Material, M18X R2 $0.00
1 461-8389 NO VIRUS PROTECTION REQUESTED $0.00
1 331-6908 Resource DVD, M18X R2 $0.00
1 331-8045 Windows 7 OS Label, Alienware Notebooks $0.00
1 420-9691 DataSafe Local BackUp $0.00
1 420-9956 PC Restore $0.00
1 421-0092 DELL-DOWNLOAD-FLAG $0.00
1 421-3874 Camera Software 2.X, Factory Install $0.00
1 421-4289 Dell Support Center Software 3.0 $0.00
1 421-7438 Quickset, M18X R2 $0.00
1 312-1333 96WHr 12-Cell Primary Battery $0.00
1 995-6083 Dell Hardware Warranty Plus On-Site Service, Initial Year $0.00
1 995-6103 In-Home Service after Remote Diagnosis, Parts and Labor On-Site Response, Initial Year $0.00
1 950-3337 1 Year Limited Warranty $0.00
1 950-9797 No Warranty, Year 2 and 3 $0.00
1 421-1723 Soft Contracts Dell In-Home Hardware Agreement for Alienware $0.00
1 994-3730 Warranty Support, Initial Year $0.00
1 330-5090 Thank You for Purchasing AlienWare $0.00
1 A5750525 Your Dell Advantage benefits have been applied $1.00
Item Sub Total $2297.02
Item Ship Charge $0.00
Item Tax $212.47

Item Total $2509.49

 

Tennessee1, congrats and enjoy your new system! I hope screen flickering isn't going to be a common issue amongst R2 owners.

Also, you might consider using a single line SIGNATURE for your system configuration instead of 45 lines of order details. Less is more.

 

Can you upgrade the warranty after you have the unit?

 

Yes you can but it will be very expensive it is better to buy as much as you can when you purchse the system.

 

I already paid my unit. How much is the warranty? And how does it work if I want free upgrade on my CPU/GPU?

 

So I picked up an m18x with CF 6990m's from the outlet for a bargain basement price of $1400 due to clever haggling over a previous outlet coupon. I now get an email from Dell that the system is back ordered, what gives? I thought outlet systems were basically sitting in boxes somewhere ready to be shipped. Can anyone explain to me why there would be a back order? when I still see comparable systems in stock on the outlet site? Cust support claims that these machines are tested, and that a part probably failed and is awaiting replacement.. which I've never really heard of, I've normally gotten outlet systems in a day or so.

For my troubles they've credited back $60 to my account, but I really wanted this in before my bday next weekend WAAH

I hope i don't have to play the order delay twice and cancel game, because i'll really pissed If i miss out on such a good deal.

 

You would have to call in to talk with a sales rep they can tell you how much it would be but it can be 2 to 3 hundred dollars for a 1 year extention.

If you buy the parts from Dell and have them install the parts they should be covered under your warranty, I don't think they give free upgrades on any parts.

 

Same thing happen to me. A sales rep asked if he could get price close for a new one would I'd be interested I said yes. He saved me 600 bucks and have I have a brand new R2.

 

Yeann finally my New M18x R2 out for delivery DD

 

Finally shipped! No tracking number yet thought. Paid for next business day so hopefully I'll be calling in sick tomorrow.

 

My M18xR2 ordered on 5/22 shipped on 5/29. It should be arriving tomorrow.

Funny thing is that I also ordered a 330W power supply that was supposed to ship first and currently it is still "in production".

 

Do you have a link to that power supply? I want to buy a 2nd for my M18X R2. Thanks!

 

maybe this NEW Original Dell Alienware M18x 330W AC Adapter XM3C3 ADP-330AB B DA330PM111 | eBay

 

Nice, thanks. I was hoping Dell.com sold them somewhere because I wanted to use my 5% reward certificate on it.

 

I ordered on the 18th. Still hasn't shipped. *sigh*

 

That's a kinda weird yoho. I ordered mine on the 19th and it shipped on the 29th; it should be here today! Now to kill time until I get off work.

 

I ordered Friday 5/25, EDD says Friday 6/11 (with 2nd business day ship) but I'm really hoping it gets here one business day sooner on Friday 6/8.

I called and tried to change my shipping to next business day but they told me I couldnt make any changes once it went into production (even shipping changes).

 

I finally got fed up and called today. They said it should ship within 48 hours. That's still 14 days since I orderer, granted there was a holiday in there but that seems a little excessive.

 

Well it's 4:46 PM my time and FedEx hasn't shown up yet. Beginning to get a little concerned. I paid for next business day.

 

I figured i'd end up my saga:

I ended up returning my M18x today due to very poor QA by Dell.

 

Yikes. That's what I am afraid will be my outcome. I went through it with the M14x but I'm giving them another shot. I'm sure it's just luck.

 

Ordered mine 5/25 and it still hasn't shipped. This waiting sucks. I need something to keep my mind off of it... (-_-')


Update: Never mind it shipped last Thursday and it's being delivered today. ;-D

 

So I've ordered my M18x R2 already, details in sig, and I'm curious. My build time shows two weeks. Is that the average time others have been provided with when they ordered? How long did it actually end up taking for it to arrive? What could ever take two weeks to do to a laptop? I'm just wondering what Alienware is doing to my poor onxy slab of cutting edge technology right now.

 

Similar config (though I'm upgrading the RAM and disks myself)
Order placed 06/25/2012, est delivery date 07/10/2012 (overnight shipping)

Perhap it takes some time to align the 680M framistans into the ventricular doohickeys.

 

Ordered on the 15th, received on the 20th. Had 7970s though, so you might have a bit more of a delay while they get 680s in stock.

 

Hey there guys, I was just wondering how long orders usually take from production to shipping with the M18x R2 7970xrfires. I ordered 2 weeks ago, a friend ordered 3 days after me, and his arrived today...mine is still in production as of today. The only difference between ours is that I went with the 3820 QM and he went with the 3620 QM. oh and his is red.

Can't get through to anyone who can tell me what part of production it is in, or if it's been delayed for some reason. No e-mails, either telling me of a problem, or in reply to the ones I've sent out. No phonecalls returned OR sometimes not even picked up. When I do get someone to answer they are from India, and are usually rude and pass me off as fast as possible, I did this for half an hour until I started recognizing voices again.

Not upset about the lack of it being shipped yet, more upset with the total lack of customer support going on. My Estimated Delivery Date isn't until July 9th, my friends was July 21st. Anyone ever have anything similar happen?

 

^^ This ^^

 

Pulled the trigger today and ordered M18xR2 10am 7/2/2012 over the phone...
Weird, all I got in my email is a quote. I didn't get a receipt of my order yet and I forgot to ask for the estimated delivery date. Oh well.

*Update*
went to dell order status website and entered my quote *Customer Number* got this

Date ordered = 7/2/2012

Alienware M18X R2 - Direct

In Production

Estimated Delivery = Date7/17/2012


-------------------------------------------------------------------------------------

1 Alienware M18X R2
1 3rd Generation Intel Core i7-3720QM (6MB Cache, up to 3.6GHz w/ Turbo Boost 2.0)
1 6GB DDR3 at 1600MHz
1 18.4 inch (467.36 mm) WLED WideFHD (1080p) display (1920 X 1080)
1 CrossfireX 2GB GDDR5 AMD Radeon HD 7970M
1 500GB 7200RPM SATA 3Gb/s
1 Personalized Nameplate Trigger <<< I hope they got it right.
1 AW Command Center M18XR2
1 Windows 7 Home Premium 64 bit Service Pack 1, English, w/Media
1 Nebula Red Anodized Aluminum
1 Intel 2230 Wireless-N
1 Alienware M18x 330W A/C Adapter
1 96WHr 12-Cell Primary Battery

Subtotal: $2,590.04
Shipping & Handling: FREE
Tax: $200.74<<<<Fu**ing Bullsh**
Environmental Disposal Fee: $8.00
Total Price w/Discounts: $2,798.78

 

If all you got was a quote, then you might want to check back and make certain that your order was placed. If you don't have an order number, then you didn't actually place an order.

I also didn't order online, and got a quote - which I then had to plug into Dell's quote purchase system and order it there.

 

I was trying to do the same but they had to verify my info because i was "flagged" and so I spent about 30 to 40 minutes on the phone and my account showed that the correct amount was deducted.

I forgot to mention I live in California whats the wait time for the folks who live on the west side of the United States.

 

So I talked to Dell today, FINALLY, got a very nice east indian lady on the phone, who told me that my laptop is being help up by a "Minor parts backorder" but that it should still be delivered by the EDD of July 9th. She said shipped by then and I had to correct her that the date I was given was a delivery date.

When I asked which part was slowing up the process I just got silence, and then she told me that sometimes the system takes a few days to upgate specific information, and thats the best she could tell me. I then explained to her the trouble I had been having getting a hold of someone to which she replied "It isn't our fault you couldn't get a hold of someone" I just said wow and hung up the phone at that point...I hope this isn't the same service I can look forward too if I ever have a problem with it.

 

Hello everyone,

I've been lurking around the forums here for the past week or so, and I decided I would let everyone know that I purchased my M18X R2 laptop on the 2nd of July. It comes with the following configuration:

3rd Generation Intel Core i7-3610QM (6MB Cache, up to 3.3GHz w/ Turbo Boost 2.0)
8GB Dual Channel DDR3 at 1600MHz
2GB GDDR5 Nvidia GeForce GTX 660M
750GB 7200RPM SATA 3Gb/s
Windows 7 Home Premium 64 bit Service Pack 1, English, w/Media
Adobe Acrobat Reader
Slot-Loading Dual Layer DVD Burner (DVD+-RW, CD-RW)
Internal High-Definition 5.1 Surround Sound Audio
Intel 2230 Wireless-N
Alienware M18x 240W A/C Adapter
Microsoft Office 2010 Home and Student, English
Dell Hardware Warranty Plus On-Site Service, Extended Year(s)
Dell Hardware Warranty Plus On-Site Service, Initial Year
In-Home Service after Remote Diagnosis, Parts and Labor On-Site Response, 1 Year Extended
In-Home Service after Remote Diagnosis, Parts and Labor On-Site Response, Initial Year
2 Year Limited Warranty
Soft Contracts Dell In-Home Hardware Agreement for Alienware
Warranty Support, 1 Year Extended
Warranty Support, Initial Year

I purchased the system online through AAFES for $2,397.84 and received an additional 10% off for purchasing it on the first day of the receipt of my Military Star Card. That made the final total price $2,158.00. I'm not sure how good the warranties are that I have, but I wasn't given the option of choosing anything different. I do plan to upgrade much of the system down the line as money allows me to do so (being 100% disabled I don't have a lot of money!), but I am quite satisfied with the system as it currently is.

I do have one question. I ordered my system on the afternoon of July 2nd, and as of today (7/8) the order is still in production. Does anyone know how long it normally takes to finish production on a model like this? I didn't order anything particularly unique with this order, yet they have given me a delivery date of July 17th, even with next business day shipping.

Thanks for taking the time to read my post, and I look forward to reading your responses.

 

For systems with the 680m figure around two weeks for assembly. The term assembly is misleading. Your laptop is most likely not being assembled but rather waiting in line for the 680m due to the large demand. After the next week or two I'd guess that production times start to drop as the backlog of orders needing the 680m are cleared and delivered.

 

He ordered a R2 with a base 660m, not a 680m (if his post is what you are referring to).

I haven't noticed, but has anyone actually taken delivery of a SLI 680m R2 yet?

 

Lancorp is correct,

The sytem I ordered can with the standard 660M graphics card. I checked last night and noticed that orders placed last night had a preliminary delivery date of 7/18. Those orders were placed 8 days after mine yet are showing a delivery date of only 1 day after my expected date. It's not a big deal, I'm just wondering what would be causing the holdup on a pretty standard system.. My lack of patience is my biggest problem.

 

Mine was in production for 2ish weeks with duo 7970m cards shipped last thursday...it just depends on parts really

 

Thanks Norantal,

According to customer service they have an EDD of the 17th with shipping on the 16th. They said that it could be sooner, but that the EDD is the longest that it should take. Unfortunately nobody seems to be able to tell me where we are in the "production" process, so I am at the mercy of the company..

FINALLY got a real update from Dell this morning. Apparently my laptop was on hold due to a part back order, which is probably what is happening with everyone else. They said that my order is now in "Status Completed" and they say it will take 1-2 days for the package to leave Dell and arrive to the carrier, and I will receive it the next business day once it gets to the carrier. SO...if everything goes according to schedule I should have my laptop by Friday, and THEN I can start the process of cancelling the order and reordering my system the way I want it...with the 680m! Whew....this whole process has caused more hair to grow on my chest!

Here's a question for everyone: How long did it take your orders to leave Dell and get to the shipper once the order was completed? Should I expect it to take two days to reach FedEx and then one day to reach me?? I guess at this point it doesn't matter, I'm just wondering..