M18x Order Status Discussion

This could be correct, but there is a better way. I used to work for the Dell.Ca tech support call center. The accepted practice on teh floor was that if a customer called in and damaged their machine by tearing it apart themselves, we should consider this intentional, unless they can prove they were following "dell authorized instruction".

1. they had called dell tech support previously and requested info.
2. they were on the phone with tech support at the time of the failure.
3. they could give us the dell document number of the manual needed to replace that part. (service manual or somethign similar)
4. they were themselves a dell authorized service tech.


In my time there I had calls from many people who just simply wanted to have me on the phone while they "tried something". people call in, tell me briefly what they are going to do, I toss out some advice (and confirm Completecare coverage), they yank out a processor and snap! "Crap, the processor wasn;t in straight and bent half the pins!." "ok sir, i'll set up an exchange for a processor... would you like a tech to do that for you this time?"

I also had a lady that bought a laptop against her husbands wishes. he came home early one day and she threw it in the oven to hide it from him, forgot it was there and started cooking dinner.....

technically that's not covered, but I replaced it for her. Karma can be a Bit**, better to be on her good side

 

Here is my order:

1 225-0887 Alienware M18x Space Black Anodized Aluminum $3200.80
1 317-6854 Intel Core i7 2820QM 2.3GHz (3.4GHz w/Turbo Boost, 8MB Cache) (will be replaced by an 2920XM 4.0GHz in my new order)
1 317-6851 4GB Dual Channel DDR3 at 1333MHz (2DIMMS)
1 331-2428 Alienware M18x 330W A/C Adapter
1 320-2269 18.4-inch WideFHD 1920 x 1080 WLED
1 320-2271 Dual 2GB GDDR5 AMD Radeon HD 6970M - AMD CrossFireX
1 342-2662 1TB RAID 0, 2x 500GB, 7200RPM Solid State Hybrid (will be downgraded to stock in my new order)
1 330-6106 Personalized Nameplate Trigger
1 331-2426 Custom Nameplate
1 313-8790 AlienFX Color Astral Aqua
1 421-5099 Alienware Command Center, M18X
1 421-1398 Genuine Windows 7 Ultimate, 64bit, English
1 420-9691 DataSafe Local BackUp
1 420-9956 Vista PC Restore
1 421-0092 DELL-DOWNLOAD-FLAG
1 410-0548 Adobe Acrobat Reader
1 318-0843 Slot-Loading Dual Layer Blu-ray Reader, BR-ROM, DVD+-RW, CD-RW
1 421-1305 Roxio Creator Starter
1 421-5100 Internal High-Definition 5.1 Performance Audio with SoundBlaster MB Software
1 430-4150 Intel Centrino Ultimate-N 6300 a/b/g/n 3x3 MIMO Technology
1 469-0549 Bluetooth 3.0
1 330-6348 Automatic Updates: On
1 953-9080 Dell Hardware Warranty Plus On-Site Service, Initial Year
1 953-9100 Third Party At Home Service, 24x7 Technical Support, Initial Year
1 994-3700 Accidental Damage Service, 1 Year $0.25
1 950-9797 No Warranty, Year 2 and 3
1 421-1719 Soft Contracts Consumer Accidental Damage Agreement for Alienware
1 421-1723 Soft Contracts Dell In-Home Hardware Agreement for Alienware
1 994-3730 Warranty Support, Initial Year
1 421-1586 Alienhead Chrome Red $0.00
1 421-1596 Alienhead Chrome Red $0.00
1 430-4141 Internal 60GHz WirelessHD Transmitter $0.25
1 600-0002 State Environmental Fee for display 15 inches, less than 35 inches $8.00

After considering, I wanna make some changes. Then Ive been talking to several sale rep. who suggested me to cancel this order and making new one with their help. However, none of them could have my new order 10% off (since my current order has 10% discount from DPA which is worth +$350 is this case). Eventually, they suggested me to call customer service just for changing my order. But i dont really wanna do this way since changing order could have my EDD delayed.

Anyone has a good rep. that could share me would be really appreciated. Thanks guys.

 

Both New order and changing order will have your EDD delayed! I canceled my order and placed new one yesterday...My EDD is changed to 6/6 from 5/30

 

Fair enough. Simply tried to indicate that CC does cover for more than simple stuff that no one thinks will happen them.

Thanks for the further guidance!

 

I got CC because I travel, not because I don't think I won't take good care of it. It's the OTHER people that might not .

 

I got CC because I got a small kid who has already poured water into his toy laptop and ruined it. Remember, it's not you who will be careless, it's everyone else around you.

 

CC is vital for electronic portable devices. Being careful simply doesn't cut it. Not an area to skimp on! Why? Dell's is the best in the biz.

 

Is it possible to add CC if my M18X is still in production? CC wasn't even an option when I ordered through the AAFES store but Advanced Care was.

 

Complete Care (now known as 'Accidental Damage') only covers liquid spills, drops & falls, surges & screen breaks.

Review the actual terms of the agreement, its right there in black and white. Don't expect support to cover a botched thermal compound application...

Full details on Service Contracts (TOS, Product Warranties, Warranty, etc.) can be found here -
Dell Services | Service Contracts | Dell

Learn More: Service Plans | Dell

Accidental Damages Coverage doc is here:
http://www.dell.com/downloads/global/services/Accidental_Damage_Services_Contract_6_21_10.pdf


Just want to clarify - we have several misconceptions of what this coverage provides floating around here on NBR...

 

For some of you who wants to save some bucks while ordering.

Dell Home – $75 off $1399+ Alienware Laptops
(Expires 05/24/11)

Coupon Code: GJ05XDSHB0MCCX

 

this makes it even cheaper than buying it with Dell EPP...i dont think thats right at all....

 

JUST ORDERED MINE

Alienware M18x Stealth Black 1 £3,076.66
Intel® Core™ i7 2920XM (2.5GHz, 8MB, 4C) 1
Genuine Windows® 7 Home Premium, 64bit, English 1
Graphics : Dual 2GB GDDR5 AMD® Radeon™ HD 6970M CrossfireX™ 1
8GB 1333MHz DDR3 Dual Channel (4X2GB) 1
320GB (7,200rpm) Serial ATA Hard Drive 1
18.4" WideFHD (1920 x 1080) WLED LCD 1
DVD+/-RW (DVD, CD read and write) 1
Intel® Ultimate N WiFi Link 6300 a/g/n 3x3 - Europe 1
Dell Wireless 375 Bluetooth Card - EUR 1
Primary 12-cell 96W/HR LI-ION 1
No Antivirus Software 1
3Yr Next Day Hardware Support 1
3 years Accidental Damage Support 1
N05W1801 1
Alienware M18x Order - UK 1
English Documentation 1
Alienware Resource DVD 1
330W AC Adapter 1
Internal UK/Irish Qwerty Keyboard 1
Generic Name Plate Engraving 1
No Carrying Case 1
Integrated 3.0 Mega Pixel HD Camera 1
AutoMatic updates - On 1
1 year Next Business Day Hardware Support included with your PC 1
Alienhead 3D 1
(GMT + 00.00) Dublin, Edinburgh, Lisbon, London 1
Integrated High-Definition 5.1 Performance Audio Powered by Klipsch® 1





Subtotal: £3,076.66
Freight: £16.66
Total Net: £3,093.32
VAT (Rate 20%): £590.66
Total: £3,683.98

EDD dell rep said next weeek!!!!!

 

Can i ask u guys a question?

Um.. If i order a SSD first then can i install another HDD myself? Or would i have to order a HDD first and then install a SSD later? I thought if i order an SSD first then the OS and software and everything will be on that. Save me the trouble of doing them my self .

 

you can order the ssd afterwards, then install the os from the recovery disk. Takes 10 minutes. I would go this route since it will be cheaper and you'll have more chooses in ssd.

 

Yes, it will contain the OS and all initial programs from the factory.

 

Ordering an SSD from Dell costs you an amount even more expensive than buying an SSD (such as Crucial M4 256GB SATAIII) plus a Seagate Momentus 500GB Hybrid Hard Drive. So I would suggest you stock HDD and buy them from the market. Eventually, you will have an extra 320GB HDD (stock) for back up.

 

Will Dell be offering the 485M GTX with this at some point?, or is 460M SLI the best Nvidia option we will see.

 

Rumour mill says 485 or 5xx series is coming, but they've been both right and wrong before. Can wait and see or go 6970cf which is a mightily fast solution.
Up to you.

 

I can upgrade to CC down the road, that is much cheaper than adding years. For the time being, if I spill something, yank power and battery, disassemble, run all parts under tap to clean out and let them full dry.

Has worked on 2 laptops in the past haha. Did not want to come across as cocky, I just do not expect to have a need to the higher coverage over standard at this time.

 

^^ Totally agree with Scook here! The irony, I had to do this on many business grade laptops with "spill-resistant keyboards", lol. ThinkPads, Elitebooks, Precisions, they all failed multiple times even with minor spills. The best remedy is to turn the system off as fast as you can, disassemble and let the components dry.

 

rubbing alcohol + components is their friend : D

i remember cleaning my 9700 Non pro for the first time with alcohol lol

 

Anyone go into boxing yet?

 

What's your EDD, Bro?

 

Estimated Date of Delivery

 

Heh, I know what it means, just wanted to know his EDD. Mine is 13/5 but I have doubts about it.

 

Still in production and my EDD states June 3rd! I ordered Friday and it changed to In Production on Sunday. Here's hoping my EDD gets moved up considerably come tomorrow or Tuesday!

 

Ordered mine Friday too, EDD is the 2nd.

 

5/26 right now and it's been in production for 5 days so I'm hoping it hits boxing by tonight or tomorrow evening. If not, then I'm worried it will have a longer build time than my M17x-R3 had.

 

I hope you get it by Friday and feed us with pics and benches. The wait is unbearable even though I ordered just 2 days ago.

 

about how long should the "in production" stage take? just curious

 

Usually (but not always) with a new model, if you order on launch day you get it within 1-2 weeks. The M17x-R3 v2 I received in a week after I ordered it which was a very fast turn around time. When the M17x-R2 was first released, I also received it in about 10 days. It took about 5-6 days in production, 2-3 in boxing and then another 1-2 for shipping. On weekends, if I go into boxing it's usually late Sunday evening.

 

EDD 5/25 and is still in production as of this moment.

 

The wait is unbearable for us too, and we're just watching and waiting for news!

 

i ordered mine on saturday and my EDD is 6/1.
i hope i can get it next week even though its not even close to EDD

 

Yeah, I'm waiting on Joker's breakdown before I pull the trigger. I have a 2920xm sitting here along with an extra 6300 and some Kingston HyperX DDR3-1600 on its way. After using a L702x and REALLY liking the LG 3D panel for normal use, it is in the running if I want to go cheap; M17x r3 if I want to strike a happy compromise of power/weight or M18x for all out glory if the screen is up to snuff and I can round up some serious discounts.

 

Which laptop coolers are you guys gonna be using?

i know i know. off topic. but didnt want to create a new thread just for this.

 

Please make a new thread if you want to talk cooling. Thanks.

 

Thank you spradhan01. Every little bit helps.

 

Still in building for mine. EDD 5/31. I got the 7 day delivery though. Although on my m11x R3 I had it the next day when it went to shipped. Came from just outside of Atlanta.

 

My new M18x replacement has been ordered. I assume that R3 in the description is an error ?

225-1517 AW M18x R3, Red FR

 

I should have my M18x by Friday says my friend at Dell can't frigging wait! I have a 512 Crucial M4 waiting for her.

I'm not really a 3D Mark guy but I do have a registered version of 3D Mark '11 so I'll run that. What I will do for sure is give you benchmarks on games. Planning on Crysis 1/2, Bad Company 2, Wow and Sarcraft 2. If you have a game you would like to see let me know I'm sure I have it.

 

Well, I just placed my order:

225-0887 Alienware M18x Space Black Anodized Aluminum
317-6854 Intel Core i7 2820QM 2.3GHz (3.4GHz w/Turbo Boost, 8MB Cache)
317-6851 4GB Dual Channel DDR3 at 1333MHz (2DIMMS)
331-2428 Alienware M18x 330W A/C Adapter
320-2269 18.4-inch WideFHD 1920 x 1080 WLED
320-2271 Dual 2GB GDDR5 AMD Radeon HD 6970M - AMD CrossFireX
342-2626 320GB 7,200RPM HDD
330-6106 Personalized Nameplate Trigger
331-2426 Custom Nameplate
313-8791 AlienFX Color, Mars Red
421-5099 Alienware Command Center, M18X
421-1400 Genuine Windows 7 Home Premium, 64bit, English
420-9691 DataSafe Local BackUp
420-9956 Vista PC Restore
421-0092 DELL-DOWNLOAD-FLAG
410-0548 Adobe Acrobat Reader
318-0843 Slot-Loading Dual Layer Blu-ray Reader, BR-ROM, DVD+-RW, CD-RW
421-1305 Roxio Creator Starter
318-0770 Internal High-Definition 5.1 Surround Sound Audio
430-4150 Intel Centrino Ultimate-N 6300 a/b/g/n 3x3 MIMO Technology
469-0549 Bluetooth 3.0
330-6350 Automatic Updates: Critical Updates Only
953-9080 Dell Hardware Warranty Plus On-Site Service, Initial Year
953-9100 Third Party At Home Service, 24x7 Technical Support, Initial Year
994-3700 Accidental Damage Service, 1 Year
950-9797 No Warranty, Year 2 and 3
421-1719 Soft Contracts Consumer Accidental Damage Agreement for Alienware
421-1723 Soft Contracts Dell In-Home Hardware Agreement for Alienware
994-3730 Warranty Support, Initial Year
421-1586 Alienhead Chrome Red
421-1596 Alienhead Chrome Red
421-1360 Steam and Portal Factory Installed
421-2965 EVE-Online, English, German, Russian
330-5090 Thank You for Purchasing AlienWare
466-8200 Plant A Tree - Notebook, Netbook, Laser and Inkjet Printers, LCD Monitor Offset
462-3235 Thank you for choosing Dell
* AW:ALIENWARE M18X


Order Date: 5/9/2011
EDD: 6/1/2011 with next day shipping.

 

Glad to see someone else helped plant a tree . Hopefully this week, people will start getting their models and the unboxing pics can begin.

 

Man this is mighty unfair, why did I get a June 6 date when I ordered on the first day it was available, and everyone else is getting end of may or june 1 as EDD for their recent purchases?

Maybe I should complain or something.

 

im with you lol. i ordered on april 29th. peple who ordered on may 3nd got an EDD 3 days earlier. i wouldnt count too much into the EDD system. its all hit and miss.

 

I am not a tree huger or anything like that, but I figured why not. My wife and I just had my son, and I just want something to be left for him when he grows up

EDD are hit or miss. Some can take months, while others can take weeks. While in some circumstances can get it in days.

 

This is my first post lol, but I live in Chicago and although I don't have rep around here is there someone that can get me a good deal on the M18x? I am starting college in the fall and don't have a ton of money to spend. I am hoping I can have someone get me the military discount?

 

That someone has to family or it is fraud. Talking about it here will get posts deleted and probably you banned

Alienwares are tough if you are low on money. I would recommend an M17x R3 if that is the case, much more reasonable for someone on a budget

 

Ok sorry about that. I was considering the M17x but I want two 6970m's for future-proofability.

EDIT: Haven't people in this topic been saying they "have a guy", which implies the same thing that I did?

 

They are honest discounts though, some dell reps give discounts right away some dont. US reps are the best. If you get an overseas rep... hang up.