M11x Order Status Discussion Thread - Part 2

Maybe Purolator is more reliable than FedEx? Who knows.

Where in Canada are you located? I'm still stuck on the "U.S.A. GROUND LINEHAUL" status.

 

Thanks, I'll have to post more complaints then!

 

Ordered on 6/23 and had an original EDD of 7/20; however, my EDD just changed to 7/1 but its still in the "In Production" Phase. Not sure of what to make of this.

 

As noted in other posts in the thread, the "Order Status" page is for the most part, inaccurate and uninformative. Still, the update must mean your order might be shipped in the near future?

 

I just love seeing posts from people who ordered 2 weeks after me getting updated delivery times before mine on 7/9.

 

Agreed. It's hilarious anyone would question that this is just awful customer service. They were supposed to call me around 5PM. They didn't call. I can't this coming by the 6th if they couldn't even tell me where in the process it was. Maybe they'll surprise me, but I can't help but feel they have just botched the whole order.

 

We shall see. Time is running very short for them to get these orders out by the EDD (7/8 for me). With the holiday this weekend, and presumably into Monday, they really only have 4-5 more business days left to get our orders shipped. I'm not upset with recent orders getting their laptops before me, but I just find it strange how Dell has handled the whole process. If they miss my EDD, then I will be upset.

 

just call in.

original order date was 6/9. I got original edd as 7/11, then 7/9, then 7/2. I just called in today as my order was still in production and i was freaked out about not getting it soon as i'm leaving for a month on the 5th. Apparently dell shipped my laptop out yesterday. so i'm assuming it's the "shipped" in dells system where they gave the label out and it was probably picked up today. hoping for delivery tomorrow or thursday.

 

What you guys think about creating a new thread where you lucky ones who already have received your r2's would post the model (detailed specs: processor, disk, memory, accesories you also ordered, etc.), total waiting time (start date should be the same date as shown on your order, and the end date should be the arrival in your home *or* the first delivery attempt), the delivery option you choosed and to where the notebook was shipped (state and city should be enough, and this can be optional for people who don't want to say where they live)?

Maybe we can figure out how Dell's EDD works...

 

when talking to the Dell CSR, she said that depending on the "order" and demand of that particular order, the system updates in the morning daily. I questioned this as......my order has been in production since i ordered it in the 9th and even though her system shows that it was shipped yesterday, mine still shows in production. shouldn't it have been updated today? man, dell ing blows. last 3 things i ordered from them has been all ed up when it comes to order status.

 

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I completely agree with your suggestion. I will do exactly that if I ever get my i7 m11x.

 

hey guys, I ordered my fast track m11x on the 28th and it shipped out today. it pretty much had the specs i wanted except i was planning on saving some money with the 160gb hdd, i didnt want to wait 2 weeks for a new laptop so i decided to pay an extra $30 about to get the fast track system which had the 250gb hdd. it's coming on 7/1. cant wait

 

How? I heard they were out of chassis's.

 

When I first spoke to my rep about expediting my order over two weeks ago he was trying to convince me to replace my order with a fast track order. I turned him down. I wonder if my delay is caused by this. Is he being spiteful because he was not able to upsell me?

 

I first customized a m11x last week that had the same specs as the fast track one except the case was Lunar Shadow and the HDD was the smaller 160gb one. The total was around $890. The building process and shipping was going to take 2 weeks and I needed a laptop asap. I decided to go with the Fast Track one and the total came out to be $920. Ordered on the 28th and getting it in 3 days on July 1 with Standard 5-7 day shipping. Not too bad

 

Ha! Good one Malchior.

 

Finally getting mines tomorrow, ordered on 6/11, EDD was 7/8/10, now 6/30/10, very excited and hope I get a model with no problems

 

Hey Barry, what is your exact config, when did you get your news today, and where are you located. In the US or Canada? Thanks in advance for your reply.

 

I'm starting to hate waiting for this laptop to come

I ordered mine on 06/11 with an EDD of 07/08, which soon changed to 07/09. As of right now, it's still "in production" with the same EDD. laaaaaame

 

just get updated from dell.
order on 6/10 n will get on 7/2. hope its true because 7/3 I will go university.

 

I am located in the US, CA to be exact. My exact config was soft touch, i5, customized nameplate, 250gb harddrive, 4gb ram, nothing else. I got this news some days ago (i do not remember) And mine shipped from the "city of industry" aka near LA. I would like to ask those who have shipped where their's have shipped from, just wondering.

Side note: I was supposed to get next day delivery, says so on my dell order status page. But they shipped it regular Fedex ground...? Has this happened to anyone else, I am getting mines to tomorrow but would've gotten it on monday or tuesday. Just wondering. TIA

 

it says fedex ground but it's really nbd. i was in a similar situation as you.

 

Is the EDD the day that you should expect it to be delivered too your home or the day it leaves dell?

 

For me it was the day it arrived at my home.

 

-I ordered mine on 6/14 with an EDD of 7/08.

-I check on it two days ago and it updated to 7/02.

-This evening I checked(6/29), it said it was shipped already.

Now, it gives you the tracking number at FedEx once the status is shipped, and the weird thing is, FedEx says the EDD is on 6/30, just one day after it said shipped, and it also said that FedEx was notified on 6/27.

This proves that your status updates via dell website is not updated correctly, and you can possibly get your r2 much earlier than it says. Hopefully the FedEx EDD is correct as I will get it once I sleep and wake up =), in like 5 hours. Though, safe to say it will arrive for sure by 7/02.

Regards and hopefully this may put some people who truly believe in their EDD at ease at a possibility of it coming much sooner! =)

~K

 

my EDD is 7/1/10 but i haven't received tracking info or status updates yet. hopefully i will have it tomorrow then )

 

Ordered 6/14, original EDD 7/9, then 7/7. Called and bugged Dell twice about the EED and got it bumped to 6/30. Ended up shipping 6/28 and arrived 6/29 WOOOT!!

Hang in there guys, you'll get yers soon enough

 

it just came and so did I!!!!!! proud owner of an alienware m11x core i7!

also on dells order page it says that mine is still in production

so there is hope for the rest of you!

 

lol when was your order date.

 

order date was 6/14

original edd was 7/9

changed to 7/1 a few days ago

first impressions

VERY QUIET

the screen is also very reflective

 

Any 1 ordered a m11x R2 from germany?
Please share me your time of delivery

 

Ordered 6/15, order status has said "In Production" and EDD 7/8, until today when it updated to "Shipped" and EDD 7/1. Fedex also estimates 7/1 before 3:00 PM. Time to get excited!

Same here. Go to Fedex.com, click track, then click track by reference, copy and paste your order number from your status page, then enter your destination country and zip code, and it will show your tracking info. P.S. You can find your tracking number on this page too!

 

Another useless call to Dell. They failed to call me back last night with a status update as promised, so I called them. I got an American this time. I was given the same spiel that my EDD is 7/6/10, but it hasn't been shipped. The person yesterday said it had been delayed due to a backordered hard drive. The guy today said that my system has never been delayed. OUND HEAD:. And according to him the system is saying that it's shipping on the 6th now. It took all my restraint to not cancel it.

 

Just checked order status

Order Date: 6/19

Order Status (Updated) : Shipped

EDD (Updated): July 1st.

PS. I had signed up for the email notification of when it gets shipped, but have not received an email. Hoping it doesn't matter.

 

Oh, yeah I forgot to mention that, I also didn't get the email yet even though I signed up to receive the notification. In other words, keep checking/refreshing your order status page impatiently because that's where you'll see it first .

 

Yeah, my email notification arrived about 5 hours after I noticed the status changed to "Shipped" online. Then a couple of hours after I got the email, then the tracking number appeared on the Dell Order Status page.

Still waiting... Dell removed the shipping date altogether for me now. It just says "In Transit".

 

I just called Dell. At first the lady seemed helpful enough, until she discovered that I had been previously helped by some other CSR and the supervisor. When she examined my order she said that it was delayed due to missing parts. I pressed her to find out exactly what parts, and she told me the "base of the computer," in other words the chassis. I told her that is preposterous because silver and black m11x's are being shipped every day and if that part was actually missing the entire production line would grind to a f***ing halt. She didn't have an answer to that, except that my order had been escalated in their communication with the manufacturer, and that my order would be manufactured on a priority basis once the part(s) came in. Over the course of our conversation she changed part to plural. Of course, to get me off the phone, she told me that I would get an update by tomorrow.

This article: Dell Knowingly Sold 11.8 Million Computers With a 97% Failure Rate

is no surprise. Its just sad that Dell is such a failure as a company.

 

Order date June 8.
EDD July 8!
Actual delivery date June 16

 

Sushib, mind letting us know what your config is?

 

Delivered!

 

Just got my m11x. I hope the wait was worth it. Just to re-iterate, I had ordered this following configuration from the Dell Canada website.
-R2 Stealth Black "Soft Touch"
-i7
-4GB RAM
-500GB 7200RPM HDD
-Standard Nameplate (Dell Canada does not offer customized nameplates)


Timeline:
2010/06/15: Ordered m11x (Given an EDD of July 12, 2010)
2010/06/26: Shipped from a Dell location in the US and heads to a Purolator location in Canada
2010/06/28: Dell "Order Status" page finally updates itself with a tracking number
2010/06/29: Arrives at a Purolator centre in Toronto. Shipped from there to the Montreal area.
2010/06/30: Delivered today.

 

EDD-7/1....ordered on 6/14....STILL IN PRODUCTION!!!!!!!!!!!!!!!!!!!!!!!!
I went to fedex site, I did every thing you said. It weighs 10lbs and only thing it says is(something like), "Jun 28th information received". lol!!!!!!!!

Lets see my laptop coming in tmr. Ill be damned.

I had just gotten updated on my order status page, it said the m11x has been shipped today and will be here tmr. ( btw i have the 7 day delivery option)

 

M11x R2 Stealth Black, i7 640UM, 4GB DDR3, 500GB 7200RPM

 

Why does Dell Canada not customize the nameplates? Could be too much work to engrave?

 

Thanks Sushib. From my search of this forum, only 1 person who ordered a 320gb hdd has received their notebook, and he ordered it on 6/10. My guess, despite the CSR's claims of chassis shortage, is that the 320gb hdd is in short supply. Seems like Malchior and I are getting the short end of the stick.

Which is really ironic because I'm not even going to use that *%@$! drive, because my Momentus XT has been sitting here for 2 weeks waiting for its new home.

 

That was my guess too. One rep said that there was a backorder on the 320GB. The rep today told me there was no backorder. I don't know what to believe anymore, but something is definitely wrong with the order. And Dell is institutionally incapable of communicating this even when directly asked. It's insane. All I know is I'm pretty sure I'm going to be calling them on my EDD (Tuesday) and asking them why they couldn't deliver a laptop in a month. Truly pathetic.

 

I'm in the same boat as ya'll. I ordered the 320gb drive, back on 6/15/10, still haven't gotten my laptop nor any confirmations / ship dates.

My Intel 80 GB X25M Mainstream SATA II Solid State is sitting in my room.

Not even going to use that damn drive.

 

I ordered on 6/15 too and got my laptop a while back.

 

I'm guessing you didn't order with a 320GB drive?

 

Well, at least I have an explanation now regarding my wait. Why Dell couldn't tell me this in our many communications I'll never know.

I guess you can call it our misfortune but it still seems screwed up that we have to wait weeks longer than others because we chose the "wrong" harddrive