M11x Order Status Discussion Thread - Part 2

For those in Western Canada... I thought all of our orders entered into Canada through Toronto. Not the case. My Purolator tracking was updated and I can see that it just entered the country through Calgary. I should get it Monday, one week earlier than the original EDD.

 

01/07/10 15:16 CHINA DEPARTED MANU.FACILITY
01/07/10 07:16 PENDING.
In yours opinion when it will arive to UK???
and by the wey i fund that in uk we also can buy this:
http://www.amazon.co.uk/Alienware-O...2?ie=UTF8&s=electronics&qid=1278169075&sr=8-2
before it was in us onlly

 

My M11x R2 is only a few miles away from me!! It's at an East Boston Fedex right now but I probably won't get until Tuesday since I heard people are getting Monday off too because of 4th of July being on a Sunday.

Btw Dell basically guessed the EDD correctly for me they said I would get it on 7/9.

 

Order date 6-27-2010
EDD 7-13-2010

Alienware M11x, Soft Touch Stealth Black
Overclockable Intel Core i7 640UM
4GB Dual Channel DDR3 at 800MHz
1GB NVIDIA GeForce GT 335M
320GB SATAII 7,200RPM

$1082.68 before taxes

I'm new to these forums so hello everyone and glad to be part of this community

-Mac

 

I must have done something wrong, my first order was:
OD: 6/30/2010
EDD: 7/19/2010

Any the order they had to replace thanks to them screwing up my shipping address:
OD: 7/2/2010
EDD: 7/21/2010

Both for the exact same system, only difference is I added Bluetooth. It must take a lot of extra time to toss that bluetooth module in there...

-m11x Black
-i7-640
-4GB RAM
-320GB HDD
-Bluetooth

$1258.00 Pre-Tax

 

I see 19 days in each order

 

Doh.

It must be my anticipation based reality distortion field! Yeah... That's the ticket...

 

Lucky you. I ordered on 6/11. Its 22 days and still counting...

 

@mwaldron

I have BT in mine too. Did you get the free i7 upgrade I think they were offering it till July 15th?

 

I went with a phone match of an EPP system/coupon combo that was floating around the deal sites last week.

The reason my price is higher is because I packed it with 2 years of complete care. Even before reading about the m11x issues on these forums, lets just say I have been a Dell notebook customer for nearly 15 years and having complete care just solves problems...

 

Updated again today, pulled in from EDD of July 8th to July 7th. Not bad considering I order on June 25th.

 

For others in Toronto. My status was updated to "shipped" after about 12 hrs. It's currently in the hands of Purolater. So now I play the oh so fun game "Knock or no knock". Purolator tracking number says it's at the toronto sorting centre, I called CS and asked to simply have it left at a depot or pickup point, was rudely told the package just arrived and the driver will leave a note if I wasn't available. I work in CS myself, this woman's attitude was ridiculous. I understand their job ain't easy, but maaan, you think I asked her to convert water to wine by simply asking them to LEAVE it at a depot.

In the end I know what will happen monday, the driver in my area will if I'm lucky drive past my building and scan the package as "Delivery attempted, note left". I will then call Purolater CS and complain no note was left and ask them to leave it a depot and I'll come get it. History will repeat I'm sure.

The joke, is I live in the Junction area of Toronto, Purolator's depot is like 10 min away. A waste of gas to even have it loaded on a truck. Ah well, I should have it in a day or so, this is almost two weeks before the EDD Dell gave which is certainly nice.

 

OK how long does it take to ship order from China to UK can somebody who got his m11x arrived already could give me that info main status delivery page showing the same sins 01/07/10 15:16 CHINA DEPARTED MANU.FACILITY

Ok i finaly have update it's going to be with me on 7/07 how cool

 

Order Date: 7/20/2010

Alienware M11x
Stealth Black Soft Touch
i7 640UM
4 GB of Ram
GT 335M
320 GB Hard Drive
Blue Tooth

Estimated Date of Arrival: 7/20/2010

 

update
talked to customer service today ask them to change my shipping address to my home address rather than my FPO.
new EDD - 07/12/10
bad part is that i still have to wait another 10-12 days for it to reach me =/
(stationed in okinawa)
dying waiting for it

 

I get my M11x R2 tomorrow!!! If they didn't take today off too I would get my laptop. But oh well, God Bless America its observance of Independence Day

 

I received my i5 R2 today in Edmonton, Alberta, Canada. I have not tested it or even turned it on yet since I am at work. Here is the timeline for others in the same boat:

- Ordered 6/10
- Updated to "In production" 6/10
- original EDD 7/12
- updated to "Shipped" 6/28
- Arrived in Calgary 7/2 (originally I though they only entered Canada through Toronto in the east).
- Note that July 1 was a holiday in Canada
- Delivered July 5.

i5, 250GB HD, 4GB RAM, no BT,

 

Hey guys, been lurking around for a while. Thank you for all the useful information. Anyways on to the point, I ordered my M11x on 6/24, and EDD was and still is 7/12. Is it normal for the status page to still be on 'In production' today 7/6.

 

I also ordered on the 24th with an EDD of 7/12. I just called my sales rep and she said it should be shipped today or I should get an email letting me know it didn't ship. She could not find any flags to cause any delay though. Mine also shows "in production " still.

 

Try calling Dell. They say it should only take a max of 10 days to build the system.

 

I ordered mine online, and I try calling Dell from the numbers on the website and get the automated blabber with the same information thats online. The available agent wait time is greater than 20 mins which I dont have time to stay on the phone on while I am at work. You guys have a direct number that I could call?

 

I got mine on July2.. I was out anyway.. I came back from my vacation yesterday and am using it today[july 6th]..

Ordered on 22nd Jun
i7 - Custom Name Plate - 8GB RAM - 320 GB HDD

Original EDD July 20.

Later updated to 2nd July.

Shipped on 29th June. This reflected in DELL website only on 1st June..

I live in chicago..

This little monster is amazing. I installed all my softwares within 30 mins..

As everybody pointed out this notebook doesn't sweat at all.

its thinner than my m1210. Very solid built [not a best fit around edges].

Will write a review after few weeks..

All that are waiting in line I hope you all get your notebook soon..

-Ted

 

That is awesome to hear, so mine could be shipped either tomorrow or on Thursday. Maybe looking at a Saturday or Monday delivery, cant wait. Anyways grats on your purchase, mine is the same config with the exception of 4gb ram.

 

Just had the weirdest thing happen to me, my order date was 6/24 and EDD was 7/12.
I called up Dell sales rep and they mentioned my order would be backed up because of some back orders to 7/19. The Sad Panda in me, checked the status page and it shows EDD at 7/8 which is day after tomorrow. Now I somehow wished I hadnt called, haha.

 

Time to give Dell a call >:O

 

Keep us posted on what they tell you.

 

I am thinking that 320 HD is the source of the delays again. I believe i read somewhere on here that it caused a delay earlier as well.

 

Oh wow that does make sense. Its funny the sales rep never mention that, just give the generic, some part is on back order hoopla.

 

I just called. Apparently my order is perfectly fine . It will indeed arrive the 20th of July

 

for the people who got their m11x. can you tell me where dell shipped it from.
like what state it will get shipped from or w/e thanks =]

 

Ordered my m11x (i7/ 4gig ram/ 160gb hd) on 6/14 with EDD of 7/7. Just got another email saying order has been delayed to 7/14.
I live a hour away from NYC not on some isolated island.
Yet it takes a whole month just to get a laptop. Come on dell MAKE LAPTOPS FASTER!
Tell your workers to take speed or something I want this juicy laptop now!

 

Holy Moly, a month to wait for your M11x should be driving you insane I can imagine. I hope they send you the most pristine M11x they can find from their treasure chest.
My date order was 6/24, EDD was 7/12. Checked today and EDD got changed to 7/19.
Hopefully they are looking at the QC issues that the laptop has and the delays have occurred due to that, I wouldnt mind the crazy month delay if thats the case. I just want my machine to not have those crazy problems people have been talking about.

 

I'd like to know this as well. I just hope they arent coming directly from China.

 

Mine shipped from Nashville, TN.

 

Ordered - 7/1
Estimated Delivery Date - 7/15 (NBD)

I keep checking my order status page ever since a few people have reported back order delays but my EDD has not been updated to reflect a new delayed delivery date as yet. I hope this means my has not been delayed.

 

Call Dell. Typically they won't update the online EDD immediately.

 

I would probably just leave it alone for now. If it gets delayed, I am sure I will receive an e-mail soon enough. .

 

Ordered 6/9 Dell a$$holes just changed my delivery date from 7/7 to 7/14

 

I ordered a Dell Mini ($150 off) with my M11x on 7/5. They both had a ship date of 8/2. The Mini shipped this morning and will be here tomorrow...and that's with regular 5-7 day shipping! My daughter is happy. I'm impatient.

 

Ok, so Dell took it upon themselves to call me to inform me of the possible delay of my machine. When the manager spoke to me, he told me about the issue with some back order parts, and that my laptop will get delayed from ...and than he stopped short just after he told me that my machine will only be built by the 14th. He looked at my original EDD of 7/15, saw that I had 1 day NBD, and confirmed that I would be getting mine on time.....lol

 

Is everyone whose order been delayed order the 320GB HDD. We could find a similiar pattern between orders and verify which part exactly is causing delays vs order that were sent on time even though they ordered after us.

 

As of right now, I have the oldest outstanding order; I've been waiting since my order date of 6/11. I've seen upto 3 weeks of R2's that have been shipped before mine.

Yesterday they told me that no parts appeared to be missing, the so-called "chassis" shortage having ended.
Don't even get me started on "chassis" since so many people from this forum alone has received their notebooks.

They're supposed to call me back today because today would be the estimated ship day, but no call or website update yet. I want to do bad things to Dell right now.

 

Wow, and I thought I heard it all. Is it just the summer demands that they couldnt handle ever since the huge popularity of the M11x. But they should have predicted the demand it being the only ultra portable gaming laptop in the market.
I really hope they are testing and retesting those nagging hinge, screen, keyboard problems that have crept up and if thats the reason for this delay then I wouldnt mind it at all.

 

black i7, 4gb ram, 250gb hdd, bluetooth, 7 Day Shipping, $1077.86 Shipped
Order Date 06/30
EDD 07/16
Called dell 07/06 to "check status"
EDD as of today 07/14 and shipping was changed to Next Day

 

Yes.

The Delltards said they can only tell if a part is causing the delay if its one part, but if its more than one part then they have no idea. It has to be something specific to the R2, like the i7

No. http://forum.notebookreview.com/ali...iscussion-thread-part-2-a-20.html#post6439720

 

Darn, I'm not sure if I'm happy about that!


[/quote]No. http://forum.notebookreview.com/ali...iscussion-thread-part-2-a-20.html#post6439720[/QUOTE]

 

Thought I'd jump in here as a warning to those who haven't placed their order yet. I'm in Saskatchewan, Canada and ordered through dell.ca

Config: i5, 4GB RAM, 500GB HDD
Order date: June 28/10
Original EDD: July 12/10

Called today to get an update as it still showed "in production". Got the story about part shortage, etc. and a new EDD of August 5th!

Order date: June 28/10
Original EDD: July 12/10
New EDD: August 5/10

Not impressed.
Might be limited to Canada, but a word of warning, don't order this unless you're cool with 5-6 weeks for delivery.

 

WHAT!??! Thats ridiculous! I hope they upgraded you to AT LEAST next day shipping

 

Ordered mine on 7/1. Estimated delivery date is 07/15.

i7, 4g RAM, 160GB hard drive, bluetooth, AT&T WWAN and 2 years Advanced care.

When I call the number to check the order status, it says it is "in processing". The web page says it is in Production. The order status number used to give more detailed information.

 

What I just don't get are these widely differing lead times. It just p****s me off no end that orders are being shipped out in the most bizarre timetables.