'The Phase Game' UK m15x

well they had better not delay any longer otherwise I can definitely see a cancellation, I will just have to find something else if they cannot get their act together

 

yeah.. cancelling the order would be the very last resort for me.. i could just use the money to fund my barcelona trip this easter break.. hmmm..

we'll see how it goes..

 

Hmm kinda expensive trip if u need that kind of money to fund it lol.

 

I cant start shouting yet as my shipping date is ment 2 be around 25th of March
But it these problems are still on going at that time
I will be asking for free stuff

Allmost 3 grand is far 2 much money 2 be spending on alaptop for them not 1 give me first class svs
I would pay more money 2 get it here asap lol


Fingers cross.

 

haha! it's not £2000 expensive.. but with that kind of cash, i could have more fun over there..

 

i cant wait till i can play ut3 on the move

Might run away and just play untill i die..


All i would need would be a Socket and wifi.

 

still no reply from my email earlier asking them for some what of a consolation. Not even an email back to say they have received the email. Might be backlogged too?

 

Ok guys some more news on the UK m15x story. I called AW today to ask about the thing and the person on the phone told me that the screens, adaptors and MOTHERBOARDS are unavialable and should come soon. I asked her how soon and she checked and said that she didnt know what the lead time was on the components. She told me call back next week cos my shipping date was the 10th which is monday so Ill call and ask again on monday. I doubt its a processor shortage cos when I called 10-12 days ago the guy said that the penryns would be coming the next days and would be evaulated in a couple of days

 

thanks for the info but if you've been reading the this and other threads, we already know that the processors aren't cause the delay.. it's just the screens and chasis.. yes yes.. 10th..

 

they told me they were waiting for the chasis yesterday, person who told me that was a manager....

Was told today that all the parts are there ready 2 be built, she could hardly speak english, so i'll take it with apinch of salt

 

OooOOoh Barcelona is soooooooooooooo beautiful

 

i'll believe that when i see it in my order status..

 

haha! tell me about it.. but i'd cancel my trip if i could just get my machine on time for the break.. 2 weeks of non-stop gaming.. that'll be better than the trip!

 

Hehe, maybe we should start to retaliate a bit. What about if we make up a short complain email here in the forum and we all copy paste it and send it. Maybe making them get the same email from 20 ppl would wake them up? Also, just for a better strategy we should send it both to customer support and whatever email of the in charge guy we find . Anyone wants to give it a go, I see all of us bored . Also it might be funny to see how the same email gets different answers depending who is replying .

 

lol! that does sound like fun.. but i'll complain my own way.. i'm sending them a polite email on how unsatisfied i was with their service.. i might even threaten to say it'll be the last time i ever buy something from them again.

 

I was not saying more, a polite email of complaint (not even asking for free stuff) but coming from 20 different people. If we do this together they might realize we mean business . Maybe, god forbids, they'll delay some US shipments by 1 day and get 1-2 europe shipments going...

 

I mailed them 3 times for different reasons, I never got an answer back. The last one is about not being able to make an user account on the support site with my customer number. I can logon to the purchase page just not the support page??? I cannot use my credentials from the purchase page which when used with "forgot user name?" returns email address unknown.
When making a new account: returns Invalid account number or email/zip code.
But why don't they mail back??? Never heard of such a thing!
I will have to call again *sigh* the costumer service reps are Spanish I think that don't speak English that well....

:edit 1 thing is unclear though the only number I received is an order number, I automatically presumed it to be my account number maybe this is a reason?? Does anyone know?

 

Oh yeah, I've been having problems logging onto the support thingy myself. I received a username and randomly generated password but it doesnt seem to work. Im not sure but during the order process online, did we have to enter in a username and password? Can anyone whos has done this successfully tell us what details we need and which boxes on the login screen to type them?

Oh and I know they said that the delay is because of the chassis and adaptor, I just wanted to confirm it so that it didnt seem like they were telling people different stories. They also said that they didnt have the MOTHERBOARDS in stock. I too spoke to some foreign lady who had a French type accent. I think her name was Chloe or something else with a C .

Anyways we cant do anything, we just have to wait till next week and then if we dont get a decent reply, then we harass the **** out of them

 

update on UK customers:

i just called alienware and asked about the freakishly long wait in phase 4 and yes, they are still waiting for parts! also said that the parts will arrive 'soon'. couldn't get more than that out of them.. but good news is, production AND testing will take about 5 business days.

so, if 10th of march is the actual components arrival date, we should get it on the 17th..

i also read somewhere in this forum that arrival will be in april.. if that is true, i'm cancelling.. 3 weeks of wasted nothing.. what were they doing since we ordered? busy spending our money?? just ridiculous..

edit: about CS personnel - i only got a guy with a spanish(?) accent when i had problems with my payment.. but now everytime i call for the order status, i get a woman with a very nice thick irish accent. very sexy.

 

As long as I get mine, in my house, before April, I'm happy.

Cheers Shamneo for harassing them for info. The April thing applied to a standard European AC cord I think, so this delay may not apply to British cords.

 

I'm going to use wire transfar. I have not made the wire tranfer yet and my order have past more than 10 days.

I'm going to do the wire tranfer later.

So my question is:
Will AW E-mail me when the order is out of date?

 

give them a call before wiring anything . Also give them a call tomorrow or so to see if they got it. And then join the club and call them everyday to find out new dates for delivery of parts .

 

LMAO that is sexy!!
Anyone an answer plz on my question about the login problems/ account number? (post number: 117 except for the not returning mail) In other words is anyone here able to enter the AW forum and how...?

 

The order number will be different from your account number, so I guess you'll need to ask them what your account number is, or maybe you see it on the delivery note or invoice or other documentation attached to the notebook packaging when it arrives?

 

GOT IT... I called and she (not being Irish though ) told me you receive an accountnumber upon receiving your lappie however she checked and gave me the accountnumber anyway

and thnx EeekiE

 

Oh man still reads Invalid account number or email/zip code. Why do they lie all the time, i'll try the same credentials tomorrow to be on the save side maybe a glitch with their Radius server

 

Now tell us if there's any complaining over there too lol

 

Take a look @ this, amaaaazing :You have recently contacted Alienware for a Customer Support issue. In order to improve customer responsiveness and experience, please take a moment to answer the following questions:

1) What is your language of origin?
( ) English
( ) French
( ) German
( ) Spanish
(x ) Other

2) Overall, how would you rate your level of satisfaction with Alienware?
( ) Extremely satisfied
( ) Satisfied
( ) Somewhat satisfied
(x ) Not very satisfied
( ) Not at all satisfied

3) How would you rate your level of satisfaction with the agent who assisted you?
( ) Extremely helpful
(x ) Helpful
( ) Somewhat helpful
( ) Not very helpful
( ) Not at all helpful

4) How would you rate your level of satisfaction with the response to your email query?
( ) Extremely satisfied
( ) Satisfied
( ) Somewhat satisfied
( ) Not very satisfied
(x ) Not at all satisfied

5) Is this the first time you are contacting Alienware because of this issue?
( ) Yes
(x ) No

6) Was your issue resolved in a timely manner?
( ) Yes
(x ) No
My emails are not returned at all.
Submit Answer
[Submit] [Cancel] [Clear] No links: my emailclient is set to receive HTML but this message is sent in clear text.
The other time I received a survey resulted in a 404 while submitting this was a real form though.
I must say this is highly improfessional
Regards,

 

had the same problem, couldnt submit the form. I printed the screen and emailed it to them lol, never heard from them after that .

 

You wanna know something even more stupid?????
I allready ordered a nice alu case for a 15". So if I cancel I need to find a machine with a 8800GTX which is 15" I guess that makes me more stupid then their emailservice

 

I too replied the answer in an email and I don't expect an answer as well (what you see is what i replied)

 

So... anyone got any info from the CS's today? I called them yesterday so dont want to call them again lol.

 

They market their products at kids and geeks, you've paid a lot of money, they're being arses, therefore call them again without guilt lol.

 

Hmmmmmmmmmmmm

Maybe that sounded a lil' like I want to cancel because of the delivery time actually I don't care that much about it and have no right to do so yet. I was just upset about the AW treating a paying customer the way you would treat a child and the way this company does business almost to laugh about such amateurs (post#128). I payed a lot of money like us all.

Nuff said, so if it seem like nagging to you my apologies for that!!!!!
by the way just heard the case arrives sometime tomorrow

 

They sent me an email this morning;

Dear Matt Watkins, There will be a slight delay in processing your Alienware order because the part(s) listed below are temporarily backordered. We apologise for any inconvenience this may cause and assure you that we are doing everything in our power to expedite the process of obtaining the part(s). Once the part(s) have been obtained, your order will be processed. 1- M15X ADDITIONAL AC ADAPTER POWER CORD (UK) .................. Expected Date: 4/2/2008 If you have any questions regarding your order, please do not hesitate to contact our sales department by replying to this e-mail. Thank you for choosing Alienware.


-----

The funny thing is - i havnt ordered an 'addition AC Adapter'. If this means the one that you get with it then fair enough, but i dont want 2?

ive sent them 3 emails back saying how dissapointed i am with their CS, and i expect some soft of consolation, but no emails back - not even any to say they have received the email.

 

better call em buddy especially since its a power cord I wonder what they will say if you tell em you can live without one.

 

PLEASE LET US KNOW IF THEY MEANT THE ACTUAL AC ADAPTER THAT COMES WITH THE LAPTOP!! IF IT IS, I'M CANCELLING AND GETTING a commodore desktop. i'm freaking exhausted dealing with AW!!!

 

LOL ok that was funny I played pacman on a commodore 64 in the old days which I had to load with a tape. The moment I clicked your link I got to see the actual commodore 64 again.
LOL

 

hehe. i was surprised to find that out actually.. i don't remember a commodore in the old days.. i was too young probably..

but look at it now.. super awesomely great..

c'mon AW! just give piss me off one more time so i can get my commodore..

 

hehe, my C64 is still in full working condition. Only thing most tapes didn't resist the time test so is kinda hard to get something loading . They should start doing laptops, I'd be the first one to buy.

 

hehe yeah.. sigh.. i really frustrated with AW.. i've always been a fan.. even though, i've never bought anything from them.. but after this horrifying experience, i don't think i will unless things change with their work system..

what would your second option be? i know there's saeger and the xps.. any other option? (either desktop or laptop)..

what's the best gaming desktop anyway?

 

Shamneo.... I feel the same way. I am a huge fan of Alienware's desktops. To be honest i've never been too interested in their notebooks. I just called Alienware and spoke to someone and they said the notebook is moving along fine and I should receive it march 14th. I'm thinking they're just telling me what I want to hear to be honest because I've already cancelled once. I really don't know if I want the notebook anymore. Customer service is clearly poor and the horror stories of people who have received their notebooks is pretty damn bad. Driver support / broken GPU's / Overheating..... I really don't know if I can throw down $3K for this system/company.

 

For a desktop nothing is better than to build 1 yourself customized to your own specs..

 

the Dell 720 desktop comes with a 22 inch monitor and a 8800 GTX desktop card for about 2200-2500$. It's pretty nice for that price

 

@ rebmik - i don't know if i want the notebook either.. but i told my friends i'm getting it and they're dying to see it.. too much peer pressure? lol but seriously, i'll give AW one last chance.. if i have to wait longer than my predicted estimation of delivery (17th march) i'll call and cancel. and if i do get it before then, but i find out there's a problem with it, i'll give it back and scream for my money back..

i hope you do get yours around that time.

@ ssurreall - i'd love to build it myself but i don't have the practical knowledge and time for it. i have the money, i might as well pay someone to do it for me and i can go straight to enjoying it.

i don't know guys.. i'm losing faith in AW.. i've actually inquired about the commodore desktop by email.. i went into this huge buy with full of optimism and excitement but now i just wanna give up..

 

XPS 720 H2C would prove nicely indeed take the expensive 1 of the 3 en add to the specs what you like if your'e gonna spend the money looks great to IMO.
The Commodore XX looks promising too....

 

LOL! i shouldn't have said i had money.. i was thinking about getting a high spec'd commodore GX.. XX is way way over my budget..

hmmm XPS eh? if i by that, wouldn't that mean i'm giving my money to AW too? they don't deserve my money at this point..

 

Nah they don't have AW service they have AWE service really

 

really? :confused2: hmmm.. we'll see how m15x goes.. like i said, very close to cancelling.. although, i think i'm leaning more towards commodore..

we'll see..

 

The Dell XPS line has their own customer and tech support specifically for XPS owners. Also, Dell owns Alienware but they are still two seperate companies. The people I talked to at alienware said that Dell owns their company but they act seperately from Dell. They're basically just a sub branch of dell; two seperate companies.