AW/DELL Ordering Advice - How to save $$$

good luck hoped that helped

 

Guys, i just got the qoute below, but I think its still high. According to the dell rep, she informed me that the $100 coupon I see some people using recently has already expired. The price I got below was with only the EPP discount applied. I would also receive a $50 promotional coupon for the purchase.

CPU - i7 640
4 GB RAM
Bluetooth
320 GB HDD
1 Year Warranty

Price = $1097 +tax

Should I just wait for better coupons to come out?

Thanks for any feedback. Much appreciated.

 

Go through the EPP site to find the way to configure an M11x by having the free i7 upgrade first, because the rep's (all 12 that I talked to) couldn't apply the i7 discount on another setup. I was trying really hard to find a setup without the 320gig and without mcafee, but no luck.

Add the $100 coupon that you can find directly on dell EPP's site (bottom left of homepage there is a coupon codes link) though you MUST be eligable for EPP to see this, I will not look it up for anyone AKA won't break rules ^_^

Once that's setup call in and they can look at your laptop and it should even around $980 before calling. Just call in and talk about what you can do to lower this price, that you don't want to play any haggling games and want to buy it now. After it's bumped down say you also would like free shipping, the code should also be at the above page

 

Thanks! I managed to get the price to $980 . I am tiried of haggling..so I just caved and pushed the purchase now button!

Now I will wait to be transferred to the owners lounge....

 

I've noticed an awfully interesting trend in my dealings with the dell sales representatives: the ones with an accent that I assume are based in India offer the best discounts. I've spoken with probably 9 or 10 different reps on the phone over the past two weeks and the two that I assume are from India offered the biggest discounts, hands down. The other American reps got me to about 10-15%, the ones from India were getting me 15-2X%. Just something I thought was a bit odd, does anyone have any insight as to why this is?

 

no they are desperate for a sale at anytime so they are willing to give those discounts to make sales for the month best to call around the last two weeks of the month

 

You make it sound so easy. I hope I'm as lucky as you.

 

Alienware M15x, Cosmic Black
Intel Core i7 740QM Quad Core Processor
4GB Dual Channel Memory (2x 2GB DDR3)
15.6-inch Wide FHD 1920x1080 (1080p) WLED
1GB ATI Radeon Mobility HD 5850
128GB Solid State Drive
Slot-Load Dual Layer DVD Burner
Intel WiFi Link 5300 802.11AGN Half Mini Card
Primary - 9-cell (85Watt) Lithium-Ion Battery
3 Year Limited Warranty

i paid just over $2000 so i got around $400 off

not the best deal ever, but im still happy

now theres just waiting until july 23.

i guess i get to update my sig now.

big thanks to everyone who contributed to this thread.

 

Congrats! Enjoy the system!

 

can anyone help me out for with a good rep? I tried 2 different reps and the best they could do was 5% off from 2618. Thanks for all the info

 

keep trying you never can have good results just after two reps gotta keep trying.

 

guess ill keep trying. thanks for the help!

 

But the "one and done method "worked wonders for me.

Get your posts count up to 7 and I'll send you my rep info pb(are we really supposed to call you pedobear?)

 

dont want to spam the forums so ill get that count up asap haha but i did make a purchase and hopefully i can get it by the 20th since ill be out of the country

Heres the specs:
1 224-8215 Alienware M15x, Cosmic Black
1 317-5398 Intel Core i7 740QM Quad Core Processor, 1.73GHz (2.93GHz Turbo Mode, 6M Cache)
1 317-2406 3GB Memory (1x 1GB, 1x 2GB DDR3)
1 320-0936 15.6-inch Wide FHD 1920x1080 (1080p) WLED
1 320-8989 1GB ATI Radeon Mobility HD 5850
1 341-9755 128GB Solid State Drive
1 313-8790 AlienFX Color Astral Aqua
1 421-1590 Alienware Command Center Software
1 421-1400 Genuine Windows 7 Home Premium, 64bit, English
1 420-9691 DataSafe Local BackUp 2.0 Basic
1 420-6436 PC-Restore, Dim/Insp
1 421-1585 Alien Schematic
1 410-1883 ADOBE READER 9.0 MULTI- LANGUAGE
1 313-8569 Slot-Loading Dual Layer Blu-ray Reader (BR-ROM, DVD+-RW, CD-RW)
1 421-1304 CyberLink PowerDVD 8.0 Software
1 421-1305 Nero 9 Media Burning Software
1 313-8944 5.1 Channel Audio
1 430-3774 Dell Wireless 1520 802.11n Half Mini Card
1 330-6348 Automatic Updates: On
1 312-0206 Primary - 9-cell (85Watt) Lithium-Ion Battery
1 950-3339 3 Year Limited Warranty
1 905-4468 Dell Limited Hardware Warranty Plus At-Home Service, Extended Year(s)
1 905-3017 Dell Limited Hardware Warranty Plus At-Home Service, Initial Year
1 905-3182 In-Home Service after Remote Diagnosis , 2 Year Extended
1 906-0700 In-Home Service after Remote Diagnosis , Initial Year
1 421-1721 Soft Contracts,Banktec Care,Alienware
1 993-8582 Warranty Support,2 Year Extended
1 994-3730 Warranty Support,Initial Year
1 993-8552 CompleteCare Accidental DamageProtection, Inspiron Desktop, 3 Year
1 421-1719 Soft Contracts,Consumer Complete Care,Alienware
1 430-0684 Internal Bluetooth 2.1 Mini-Card - 2.1 Enhanced Data Rate
1 421-1595 Alien Schematic
1 421-1360 Steam and Portal Factory Installed
1 330-6175 Standard Nameplate
1 461-2678 Special Offer - $150 off
1 600-0040 State Environmental Fee for display 15 inches, less than 35 inches

Before discount: (plus fees and taxes) - $2,858.35
After discount: $2,376.51

About a 16.85% discount. Took me alot of haggling for several hours and disconnects. I didnt get NBD but ill call them up on Monday and let them know i need to get this in my hand by then otherwise i need to cancel. Thanks for all the help.

 

good job. nice to hear you got something better than 5%

 

Great job, the NBD can't be done by the sells reps, you can just call CS right after your order is placed, and tell them you need your system asap

 

I got Next Business Day delivery from the Sales Rep.
He was pressuring me to seal the deal right then.
I wondered how badly he wanted to sell me the M17X.
So I said "We can do this now if you give me NBD shipping for free."
He made me wait a few minutes, but I got it.
The Rep I spoke to was in India. I live in the USA.
Maybe that makes a difference?

 

Hi everyone, I follow this site for a while, but decide to post now since I want to buy a AW M15X. The quote that I got from talking to my second rep is below

224-8215 Alienware M15x, Cosmic Black $1,795.87 $1,795.87
317-3839 Intel Core i7-620M 2.66GHz (3.33Ghz Turbo Mode, 4M
cache)
317-2404 4GB Dual Channel Memory (2x 2GB DDR3)
320-0934 15.6-inch WideHD+ 1600x900 (900p) WLED
320-8989 1GB ATI Radeon Mobility HD 5850
341-9752 250GB SATAII 7,200RPM
330-6174 Personalized Nameplate
330-6106 Personalized Nameplate Trigger
313-8790 AlienFX Color Astral Aqua
421-1590 Alienware Command Center Software
421-1400 Genuine Windows 7 Home Premium, 64bit, English
420-9691 DataSafe Local BackUp 2.0 Basic
420-6436 PC-Restore, Dim/Insp
421-1572 Alienhead Glow
410-1883 ADOBE READER 9.0 MULTI- LANGUAGE
313-8569 Slot-Loading Dual Layer Blu-ray Reader (BR-ROM, DVD+-RW, CD-RW)
421-1304 CyberLink PowerDVD 8.0 Software
421-1305 Nero 9 Media Burning Software
313-8944 5.1 Channel Audio
430-3774 Dell Wireless 1520 802.11n Half Mini Card
330-6348 Automatic Updates: On
312-0206 Primary - 9-cell (85Watt) Lithium-Ion Battery
988-7347 No Warranty beyond 1 year
905-3017 Dell Limited Hardware Warranty Plus At-Home Service, Initial Year
990-8029 1 Year Limited Warranty and Next Business Day,Desktop
906-0700 In-Home Service after Remote Diagnosis , Initial Year
421-1721 Soft Contracts,Banktec Care,Alienware
994-3730 Warranty Support,Initial Year
994-3700 CompleteCare Accidental DamageProtection, Inspiron Desktop, 1 Year
421-1719 Soft Contracts,Consumer Complete Care,Alienware
430-0684 1 Internal Bluetooth 2.1 Mini-Card - 2.1 Enhanced Data Rate
421-1360 1 Steam and Portal Factory Installed
330-5090 1 Thank You for Purchasing AlienWare
463-0742 1 Special Pricing Applied

The starting price without any discount is $2,018.00. Is it possible to get it to 1500-1600 range? Right now, the rep only lower it to 1795.87.

 

You should be able to achieve at lest 15% or $300.00 off that price, just follow the directs on the first page of this tread. Just keep trying until you ge what you want within reason.

 

Thanks I will continue to try. One more question though, do you think this laptop can last 10 years for me? I mean can the components last that long?

 

You never know, I have had computers last at lest that long, but when they are that old they tend to have problems keeping up with all the new software and programs that are out.

 

Just ordered a M11x and Mini 10 and saved about $400 through EPP and got free shipping via the rep. Woohoo!

 

just keep trying UFO. Took me 5 reps and 7 hours to get what I wanted. I had to use the AAA auto insurance EPP + 3% DPA + $50 coupon. One thing i learned but could be just them lying to me is that the EPP whether it be from AAA or Microsoft will get u the same % off? I tried using an Ebay code but the prices didn't change. *shrugs*

 

Thanks for the advices guys, but I think I will hold off my purchase for a while to see if Dell ever fixes some of the problems in the M15x like the crackling sound. Also, I want to wait for the usb 3.0 too.

 

I've been an Alienware/Dell customer for over 12 years. In that time I've also built/bought computers from just about every other major manufacturer out there. This time around it was a very close call between the Asus G73JH-A1 and a M17x. The deciding factor would be the price, and whether or not I could get Dell to drop the Alienware down far enough to make the cost difference more palatable. We all know that even with aftermarket addons bumping up the price on the Asus, an Alienware would always be more.

Since this wasn't my first time buying I've searched high and low for the best price. Dell Small Business, Dell Home, DEll EPP, AAFES, you name it.

Last night I configured what I thought would be an acceptable top end model, one that I had wiggle room to come down on components. I used the EPP site, Department of Defense. Today I called when I got home from work and this is what happened....

My call was routed to an Indian call center. I was very upfront that while I was prepared to buy a machine, but it had to be something that could be competitive price wise. I listed the pros and cons for the M17x vs the G73 letting the agent know that I respected the brand, but I was prepared to jump ship. I listed off some of my more recent purchases. (Relatively speaking...one last year for my wife a year before that for myself)

I mentioned I had a pre-configured machine in my cart, which made the agent very happy. Having a machine in the cart is a MUST. It saves miscommunications and dickering that could go on point by point. HOWEVER, configure it the way you are happy with. I decked mine out with an 820 and 128gb SSD, thinking I could wiggle the SSD down to a 250gb and just replace it myself if the agent didn't budge. My agent wanted to upgrade, not downgrade. I could have maybe saved myself some hassle by slightly lowballing the machine. Bottomline: I got exactly what I asked for... your mileage WILL vary.

During the time it took him to pull up the cart I mentioned that I was worried that the 840 would replace the 820 in the lineup as soon as I ordered. He first reassured me that "I have no information that that is going to happen." Well, duh. I reiterated my concern and he assured me that if that was the case while my machine was still in production, I could call and he would "fix" it. I also mentioned multiple times that I needed the machine relatively soon for a business trip, and that if there were going to be delays (e.g. the SSD backlog they currently say they have) to let me know now and I asked about whether the second hard drive bay would come equipped with the necessary kit for self installation; he assured me it would.

Once the cart came up he "offered", since I was concerened about the 820 being updated soon, to upgrade me to the 920 for a mere $600. I actually chuckled and told him no, the reason for my call "was to make the price go down, not up". He then took a minute to review the details, asked me what I had put down for engraving, and begged permission to put me on hold for a conference with his supervisor.

Preparation helps. On my notepad in front of me I had several different configurations with costs. I prefigured MSRP, EPP, 15%, and 20% numbers for each config, so that when Dell countered I would know if they were in the pallpark percentage wise. I also had how much tax would be for each MSRP config.

When he returned to the line he said that they took into consideration my purchasing history, my pre-approval for DPA, and were prepared to make an as configured offer. My machine MSRP $3263 for $2643. Looking down I noticed that was just a hair shy of 20%, and attempted to hide my glee. I thanked him for the generous offer, and asked if he would mail the the quote so I could show my wife.

This is where the game went into full swing. The offer was exactly what I was looking for 15-20%. True the price of the SSD still gives me qualms, but oh well. BUT my hesitation made him think that I was not serious and by wanting to think about the purchase made him think he was going to lose the sale. So I made small talk.

I asked him what time it was, how long did he have in his shift, how could I be sure that he got credit for the sale IF I made a purchase, etc.

He told me that they DO NOT work on commission. They have to make a sales quota. So it is quantity of sales over quality. Sounds reasonable, I worked for telemarketing firms when I was younger and that's exactly how we were paid.

After the small talk "break" he offered me a wireless printer. I countered that I didn't need a printer and would rather have a backpack, or the cost of the printer off the machine. He said the only two things he could offer were the printer and Quicken Home and Business.

I told him I needed to go talk to my supervisor (the wife). I muted the phone, went across the house and told my wife the story, she wondered why I hadn't bought it already, and so I went back to the phone. He started the high intensity as soon as I unmuted it "very generous" "over 17%" etc etc.

I tried reattacking anything I might have missed "Does that DPA do anything for me?" to which he replied no (figured they already threw that in, but heck, had to try). After a few other tactics that got me no where, I pulled the trigger.

M17x, 820qm, 4gb RAM, 1920x1200 WUXGA, Crossfire 5870s, 128gb SSD, Home Premium, Blu-ray reader, 1yr warranty, Intel 6300 wireless

MSRP 3263 EPP 2936.70 Subtotal Offered 2643.03 Tax and Shipping: 2889.49
Total precentage off MSRP is 19%... right to the penny.

One call, total duration 47 minutes and some odd seconds.

I could have maybe lowballed the system, and let him talk me into upgrades to make him feel better. Perhaps I should have skipped the SSD (yes I'll love it once I get it, til then the cost will haunt me). But really, I don't think there was much more I could have done.

Things to look out for that if you've kept up with this thread would have already recognized:

1) the switch to x40s in the rest of Dell's lineup. I'll be watching that closely for the next month and calling the second if/when it happens.

2) I told no lies or half truths, I really do need it for a trip and I like a machine at least a month before leaving for "burn in". So in two weeks they can expect a call or three about it's shipping status.

3) I'm adding a second hard drive the moment it arrives, it had best have the rails, interface and screws

4) 4gb of RAM and $350 MORE to upgrade to 8gb??? Seriously, they might as well just rob us. Luckily theres a thing called the internet and Newegg.

5) What do I do with 2x2gb RAM and a 2yr old XPS M1730... oh yah the internet

Thats my story. Expected ship is 28 Jul. 7 days longer than some of the test units I configured. I noticed there was a "possible delay" on the 128gb SSD... I really hope not.

Good Hunting!

 

Protec, nice write up , I too wrote down the different % amounts before I talked to a rep, very good idea, always base it off the MSRP, that is a constant value.

 

Protec, well done ... I recently did the same analysis and ended up the Asus G73JH

 

Thx for the advice Protec. I will be getting my refund soon and will finally get to re-order. I didn't even think to make a phone call the first time I ordered and didn't know about the EPP, which I qualify for. I hate dickering/haggling and the way you wrote it up helps to prepare for the process.

 

First chance I've had to reply:
Thanks for the advice!
Thanks to all for sharing your experiences.

My employer does make me eligible for EPP. I applied EPP and all coupons that the system would accept and saved a couple of configurations to my cart before I called. Having the configurations saved was a HUGE help!

The rep was very friendly and listened to my needs/wants. He proposed a number of different configurations and we haggled for quite a while before I made a decision. I had to hold to the price point you outlined as my budget is tight. I need a system that is very portable and offers excellent battery life, but also has enough overall horsepower to act as my main PC for the next 3 years - from simple stuff like managing iTunes to more demanding applications like editing video of my kids from my Sony Bloggie and allowing me to do some gaming. After a great deal of research, I honed in on the m11x as the best balance (and it looks cool too) for meeting my needs.

Some readers will groan , but given my needs and budget, I ended up going with the following: C2D SU7300, 4 GB DDR3, 250 GB 7,200 RPM, Bluetooth and the 3 year Advanced Plan. I have had some bad luck with some computers in the past so am a big believer in extended warranties. This is replacing my use of a Toshiba with a T1350 and integrated graphics, so even the C2D (paired with the GT 335M) will warp me into another performance universe and allow me to break free of my PS3 console for gaming.

Thanks for all the posted advice.

Incidentally, it was all the new R2 owners' posts regarding the general lack of visibly improved real life performance, the Optimus issues and the shorter (non-gaming) battery life that pushed me away from the i7 as it awaits BIOS updates.

 

Hey guys, just wanted to send out a thanks for all the valuable information that this thread offers. After looking around alot I finally decided on getting the M17x, with the information from this thread of course.

224-81081Lunar Silver - Anodized Aluminum
317-36571Intel Core i7 720QM 1.6GHz (2.8 GHz Turbo Mode, 6MB Cache)
317-366314GB Dual Channel Memory (2x 2GB DDR3)
330-78411Alienware M17x 240W A/C Adapter
320-8856117-inch WideUXGA 1920 x 1200 RGB LED (1200p)
320-89881Crossfire 1GB ATI Radeon Mobility HD 5870
342-06661250GB 7,200RPM SATA-II HDD
330-39241Name Plate Engraving
330-61061Personalized Nameplate Trigger
313-87921AlienFX Color, Quasar Blue
421-22611Alienware Command Center, M17x
421-13981Genuine Windows 7 Ultimate, 64bit, English
420-96911DataSafe Local BackUp 2.0 Basic
420-64361PC-Restore, Dim/Insp
410-18831ADOBE READER 9.0 MULTI- LANGUAGE
313-897718X DVD+/-RW Dual Layer Drive,QuickSilver
421-13041CyberLink PowerDVD 8.0 Software
421-13051Nero 9 Media Burning Software
313-894415.1 Channel Audio
430-37391Intel Ultimate N WiFi Link 6300 a/g/n 3x3 MIMO Technology
330-63481Automatic Updates: On
960-91871CompleteCare Accidental DamageProtection, Inspiron, 1 Year
908-22071Dell Hardware Warranty Plus On-Site Service, Initial Year
990-802911 Year Limited Warranty and Next Business Day,Desktop
922-34101Third Party At Home Service, 24x7 Technical Support, Initial Year
950-97971No Warranty, Year 2 and 3
421-17211Soft Contracts,Banktec Care,Alienware
421-17191Soft Contracts,Consumer Complete Care,Alienware
994-37301Warranty Support,Initial Year
991-40691Your Tech Team Unlimited POS SKU - 1 YR
430-06281Bluetooth 2.1 with EDR
421-15861Alienhead Chrome Red
421-15961Alienhead Chrome Red
421-13601Steam and Portal Factory Installed
330-50901Thank You for Purchasing AlienWare

Website Price: $2902.00
Final Price w/o tax: $2350.62

All-in-all not too bad I think ~19% discount.

 

awesome discount bro and congratz on the purchase enjoy

 

Thanks guys! glad people are still getting great deals!

You may want to remove your e-mail addy before a spammer gets a hold of it.


@BatBoy Thanks for the info on contacting a U.S. Rep, I added it to the OP. I'd rep you but I must spread the wealth apparently.

 

Hey have you guys ever managed to get a sales person on the phone give you an option that's not in the customisation options on the website?

I ask because I'm after a Studio XPS 16 and it's over budget and I can't get anyone (in Australia) to do better than 10%. The best way to get under budget and not feel like I'm sacrificing something I really want is to ask them to add a 128GB SSD instead of the 256GB SSD (vs 500GB 7200rpm or 640GB 5400rpm HDD). The 128GB is available on a lower spec XPS 16 (a 1640) but not on the high spec 1645 I'm after.

Any ideas?

 

Hey,

I'm about to call up AW to haggle them down on prices. Do they get commission off the EPP site too?

Because if they don't... I'm probably not going to get any more discounts.. lol.

 

o they all get commission for sales.

 

With all the success stories, it seems like %20 off retail is the norm for phone pricing on their products. Let's see if anyone can get %25-30.

 

i did that on my m11x i7 from dell using Boeing epp discount, $100 off, Free ship and dpa discount along. i think i got the laptop for around 38% off. I just picked up a m15x from outlet using discount and cashback with 128gb ssd and 6gb ram with i7 720qm 1080p led lcd for like $1300 OTD w tax and free ship

 

I don't know if this was brought up earlier in this thread, but I'm not getting the 50 dollar coupon for subscribing to their e-mail list.

 

Is the EPP discount the same for every company you work for or does it vary?

 

From what I have seen EPP discounts have been 10% with a few being 15% like Boeing.

 

I've read a few posts here saying people have been able to get NBD. Is that the day after ordering or the day after the notebook is assembled (actual next day vs. a waiting period)?

 

NBD is the day after the item is ready to ship.

 

Thanks for the answer flynazz, reason I ask is because I'm leaving the country in two weeks. Doubt I'll get it by then if I do order though... Oh well.

 

Just got off the phone with one of their U.S. reps. He was a pretty nice guy and this is the quote he gave me:

224-8107
1 Space Black - Anodized Aluminum $2,311.59 $2,311.59
317-3657
1 Intel Core i7 720QM 1.6GHz (2.8 GHz Turbo Mode, 6MB Cache)
317-3663
1 4GB Dual Channel Memory (2x 2GB DDR3)
330-7841
1 Alienware M17x 240W A/C Adapter
320-8856
1 17-inch WideUXGA 1920 x 1200 RGB LED (1200p)
320-8988
1 Crossfire 1GB ATI Radeon Mobility HD 5870
342-0667
1 320GB 7,200RPM SATA-II HDD
330-3924
1 Name Plate Engraving
330-6106
1 Personalized Nameplate Trigger
313-8792
1 AlienFX Color, Quasar Blue
421-2261
1 Alienware Command Center, M17x
421-1400
1 Genuine Windows 7 Home Premium, 64bit, English
420-9691
1 DataSafe Local BackUp
420-6436
1 PC-Restore, Dim/Insp
410-1883
1 ADOBE READER 9.0 MULTI- LANGUAGE
313-8977
1 8X DVD+/-RW Dual Layer Drive,QuickSilver
421-1304
1 CyberLink PowerDVD 8.0 Software
421-1305
1 Nero 9 Media Burning Software
313-8944
1 5.1 Channel Audio
430-3688
1 Dell Wireless 1520 802.11n Half Mini Card
330-6348
1 Automatic Updates: On
410-0203
1 McAfee VirusScan Plus - 30-Day Subscription
960-9187
1 CompleteCare Accidental DamageProtection, Inspiron, 1 Year
908-2207
1 Dell Hardware Warranty Plus On-Site Service, Initial Year
922-3410
1 Third Party At Home Service, 24x7 Technical Support, Initial Year
950-9797
1 No Warranty, Year 2 and 3
421-1721
1 Soft Contracts,Banktec Care,Alienware
421-1719
1 Soft Contracts,Consumer Complete Care,Alienware
994-3730
1 Warranty Support,Initial Year
988-7717
1 5GB DATASAFE ONLINE 1.1 FOR SDO/DIM/INS/XPS
420-9519
1 DATASAFE ONLINE 1.1 5GB
988-0099
430-0628 1 Bluetooth 2.1 with EDR
421-2611 1 AlienGUIse Theme Manager with Breed Theme
421-1360 1 Steam and Portal Factory Installed
421-1359 1 World of Warcraft Preinstall Edition
* -DISCOUNT $53.60
* -DISCOUNT/COUPON APPL
Subtotal: $2,311.59
Shipping & Handling: $19.00
Tax: $176.10
Environmental Disposal Fee: $0.00
Total Price w/Discounts: $2,506.69

What do you guys think? Try someone else or pull the trigger?

 

you have the quote right? if so use that quote and try another rep and see if he can go lower than that and try that more than once and see if someone else gives you a better price.

 

Well, good start, but you can do better. From what I see the retail on that set up is $2618. You're goal should be to get %20 off before taxes. Try shooting for $2100 before taxes. If things don't work out, you'll still have you're quote. Oh and don't forget to push for free NBD shipping. Good luck.

 

Calling dell now I need to buy 20 M11x's for contests for my company.

*EDIT*I'll tell you what, if I get connected to India one more time I'll just go buy Apple macbooks. They dont know how to use a simple switchboard to get me to sales. I was transferred 7 times and than hung up on by "Joe".
EDIT
11 transfers now. I have been to Manila, India, Philippines, Guatemala, I have not been to America once. This is disgusting.

 

Hope you get better luck next time. My experience was pleasant. My rep's name was Shridar and he gave me a deal good enough for me.

 

Six reps later and now I have the m17x at:

224-8107
1 Space Black - Anodized Aluminum $2,226.20 $2,226.20
317-3657
1 Intel Core i7 720QM 1.6GHz (2.8 GHz Turbo Mode, 6MB Cache)
317-3663
1 4GB Dual Channel Memory (2x 2GB DDR3)
330-7841
1 Alienware M17x 240W A/C Adapter
320-8856
1 17-inch WideUXGA 1920 x 1200 RGB LED (1200p)
320-8988
1 Crossfire 1GB ATI Radeon Mobility HD 5870
342-0667
1 320GB 7,200RPM SATA-II HDD
330-3924
1 Name Plate Engraving
330-6106
1 Personalized Nameplate Trigger
313-8792
1 AlienFX Color, Quasar Blue
421-2261
1 Alienware Command Center, M17x
421-1400
1 Genuine Windows 7 Home Premium, 64bit, English
420-9691
1 DataSafe Local BackUp
420-6436
1 PC-Restore, Dim/Insp
410-1883
1 ADOBE READER 9.0 MULTI- LANGUAGE
313-8977
1 8X DVD+/-RW Dual Layer Drive,QuickSilver
421-1304
1 CyberLink PowerDVD 8.0 Software
421-1305
1 Nero 9 Media Burning Software
313-8944
1 5.1 Channel Audio
430-3688
1 Dell Wireless 1520 802.11n Half Mini Card
960-9187
1 CompleteCare Accidental DamageProtection, Inspiron, 1 Year
908-2207
1 Dell Hardware Warranty Plus On-Site Service, Initial Year
922-3410
1 Third Party At Home Service, 24x7 Technical Support, Initial Year
950-9797
1 No Warranty, Year 2 and 3
421-1721
1 Soft Contracts,Banktec Care,Alienware
421-1719
1 Soft Contracts,Consumer Complete Care,Alienware
994-3730
1 Warranty Support,Initial Year
* -DISCOUNT/COUPON APPL
Subtotal: $2,226.20
Shipping & Handling: $0.00
Tax: $167.85
Environmental Disposal Fee: $0.00
Total Price w/Discounts: $2,394.05

Keep trying or should I take this deal?

 

PM sent....