Alienware M15x Uk Orders

as youve also gone for the x-fi card have you also ordered the extention so as to plug in a surround sound this one
i had problems loading the drivers for the card and only managed on the 3rd attempt.

 

So, now DHL is saying they attempted a delivery and, as they didn't manage to do it, it will have to be re-scheduled for next week... This is really becoming a sadistic joke.
I sat at home all bloody day... for what? For them to come and make fun of me telling me that they tried it? Not even a card left then? And... I was there ALL DAY.

 

hmmm, DHL is holding my package....2 days now and nothing.

I checked if i was to send anything from copenhagen (denmark) to Dublin 8ireland) and not the super expensive express then it takes 5 days, but is that included with weekend days? and my guess is that is just laying there and could have been on a flight to denmark, but becuase its not express and paid a billion for then we hold the package even though we got room for it wonderfull world of business.

Guess i am not gonna play age of conan on the m15x the first couple of days.

 

I don't think that there was a problem with your poor lappy that you didn't go through not that i read the hyperlink you sent me
Hopefully it's just a one off thing...hopefully you get your laptop back, and it will be in more than perfect working order, (with a nice compensation check inside), hopefully everyone will get their laptops on time from DHL, and hopefully i'll get mine on the estimated delivery date, and also hopefully that all our troubles can be sorted if only we believe in the powers of hopes and dreams, tears of joy, and fairy dust!!!!

 

Seriously though, to everyone making an order from DHL, (present and future), if you are going to take a day off work, (as i most probably will), there is no point calling the depot, all they look at is a screen stating wether your machine has been loaded or not.
Next time you are told what your delivery day is. Give them a call, and say you want to amend you delivery method slighty, then ask to be put though to the driver!!!
This is the person you have to talk (and kiss up) to, to know where you machine really is!

 

Hmm, in my experience talking to a DHL representative is like talking to a robot with minimal programming. You'll just recieve the same response from them over and over ("It's been dispatched...it's been dispatched...it's been...etc).

Since it is their business to know exactly where an order package is at any given time (probably investing millions of pounds in tracking software) I find it bemusing that they can never give an accurate estimation of where the damn thing is.

 

Long story short:
1- DHL CS: "It's being shipped today" "When?" "It's being shipped today" "When?" "It's being shipped today"
2- 2 people promissed me to check what was going on... No one ever called back. At 4pm CS gives me depot number and says it's still at the depot and won't be sent today anymore.
3- Tracking online is updated. The laptop was out for deliver on a van at 5am and they attempted a delivery at 5am (they have superfast cars). No one was there to sign, so they left a card...
4- Phone CS today. They say as I wasn't here to pick up (I spent all day at home yesterday), it will have to be re-scheduled to next week.
5- Phone depot. Trucks are out and there's no way to put my parcel until tomorrow.
6- Going to the depot myself to pick it up.

That's a service with quality!!!

 

Anyone knows how can I press charges towards DHL? Is there an entity that looks after costumer's rights?

 

so sorry to hear all your problems milcs. if its not one thing after another.
it really puts a dampener on the whole experience.
make sure you take your passport for varification

 

I didn't even know you COULD personally pick it up!
Sure would shave alot of time off the waiting process!
I am sorry to hear that the lappy is taking so long to deliver. If good things come to those who wait, then (considering the time you waited) you should have the best Alien Butt Whooping PowerHouse Beast of a Laptop ever to grace the presence of the 15.4" genre! With a new upgraded chassis, no overheating problems, and NO CS CALLS EVER AGAIN! Just wait and see Buddy!

 

so come on milcs, you should have your new baby in your hands now.
hopefully you are setting it up and that is why we have not heard from you.

or did you lamp one on the dhl staff and youve been arrested and your laptop has been confiscated to be used as evidence.

 

Guess what I am unboxing now?

 

hehe grats milcs, did you "steal" it out of the depot? =)

 

Like a true James Bond. With explosions and things like that.

First impression... It's quite cool. Heavy. Shinny. Quite a few scratches.
It looks solid. But have to play with it more.
The keyboard lights do leak a lot... But that's not a problem.
Also, the power button is stiff like hell.

I will keep you up to date and will post some pics and reviews some time soon.

 

Let me just add one thing more...
AMAZINGGGGGGGGGGGGGGG!

 

AT LAST, congrats mate. the invasion continues.

now down to buisiness.
what you on about,scratches??? i hope not.
and the power button.................is touch sensative and doesnt move so you dont have to press it hard.

dont worry, cos your a new owner we wont laugh
actually when i rang up on my first day when the controls werent working support said to press it harder. i said if i press it any harder i would dent the chassis.

and just in case you havnt seen it yet..........
my update a fooked motherboard. thats slightly different from last night when they said they couldnt find anything wrong with it.

enjoy your new baby. all the stress is now forgotten about (i hope).

 

Are the fans supposed to be ALWAYS on? I mean... it's not that they are terribly loud, but there's always a fan there.

 

I think they are, unless u use internal graphics card instead of the 8800, but thats when youre not gaming. And the extreme processer generate alot of heat so i guess thats always gonna spin...

 

when i first got mine and the 3Dmark06 score was over 9000 the fans were intermitent.
for the last 2 weeks since my score went down to just over 3000 the fans were on continuous.
i hope this doesnt mean what i think i mean but if i were you i would load the free version of 3Dmark06 and test your speeds.

fingers crossed for you mate.

 

I have tested the GPU very fast... THe clocks are right there and the GPU fan is never on unless I'm using the GPU.
It's the CPU fan that never switches off (even if it's going slow and not loud).

 

we will have to meet up when i get mine back so we can compare notes and readings.

 

Damn you, wanted to write that, too! hehe


Noticed the same odd CPU fan behaviour and it was one of the points why I returned mine! :/

 

I did press it hard for some time! Oh well... Always learning.
That's why when we get old, we can't use techonology anymore. We are getting out of date...

 

Looks like my laptop is getting high on a cafe


Pickup date: 2008-05-14

Last track event:
General status. Sorting(Transit): Eindhoven / NL, 2008-05-16

 

Do you have it labrat?

 

NO!!! DHL is so anal. I called them today, it is infact in denmark, but they choose to drive wrong way , 300 km away, so they can transport it back the right way again . Thats becuase its a road delivery??? she said why drive it to one if the 2 other locations that are in a 20 km range of my office??? So after 6 days of DHL control still no laptop, but maybe tomorrow she said with a voice that didnt sounded like i should expect it....MAYBE tomorrow...suckers, so exspecting it within 2 days now.

Its in A when it should be in B:

http://maps.google.dk/maps?f=q&hl=da&geocode=&q=from:+Stilling,+Danmark+to:+k%C3%B8benhavn&sll=55.869147,11.228027&sspn=5.66149,20.478516&ie=UTF8&z=8


How urs, still good... (really hope i get a flawless one....)

 

Hey guys first post! (woot)

ordered my m15x on sat and i have recieved the e-mail that it has gone into stage 4 today.

So roughly how long untill phase 5?

/Slash

 

Finally recieved

The sad thing is that i am working from home today, so it might first be tomorrow that me and the m15x will unite. I'm gotten sick in the mean time cold and feber (my 7 months old son has infected me). So it might not be tomorrow either currently doing my whiskey treatment that usely helps (bought the king george IV bad as hell whiskey. Drink that, yes the hole thing, and usely the feber and cold is gone in the morning but with a bit of headache)...

Will give you a update on the flawless and non overheating m15x that a have recieved


PS: ManU gonna win tonight

 

@Slashkun... unpredictable. If you are not put back into phase 3, that's a good start. But this is really impossible to predict and I think it will depend on your config.

@labrat666 - Mine is still fine. The screen wobbles far too much and my CPU fan, seems to me, be working more than it should (so it makes a bit of noise).
Appart from that, GPU normally stays under 87ºC (in synthetic tests and gaming whatever I throw at it) and CPU under 72ºC (also max load).
So I gues that, hardware wise, it's working fine for now...

Good luck with yours.

 

Slashkun,
Firstly, welcome aboard...good to have a new face.
in regards to your question, it really does depend on whether or not they have your parts in stock or not. Till last week (when they were awaiting the X9000 processors) i was stuck on phase 4 for 2 weeks. Now i'm finally in phase 5.
Easiest thing to do is call customer services, and ask them about your machines progress.
If all parts are in stock, then you will have your machine built in about 5 working days.....forget the phase system...it will drive you insane trust me.

 

ok sweet, well i am an IT Technitian so i do know how long the process of waiting for parts and stuff can be and thanks for the advice.

To be honest thought i would rather wait an extra month then have problems with it when it does arrive (and trust be i want this thing BAD!).

/Slash

 

LOL, you're in the same boat as everyone else on this thread.
Try to remember to keep an open mind though, and try not to read too much into it. If you look at the faults that everyone is having, then you too will be looking for the faults in your machine when it arrives.
Enjoy the moment, and decide when you get it.
The M15X has oversold well, and Alienware will be wanting to keep us happy. So even if there is a fault with it when you get it, I can safely say that they will be working on a fix for the fault soon. Hang in there mate!

 

Anyway... Enough advice, and being MR nice
What spec did you get?????

 

hey KD I'm just wondering have you tested your CPU yet?

 

No I haven't recieved my laptop yet. They only received the X9000 chips on Monday the 19th So looks like i won't be getting the laptop till the end of next week.
Why? any test you'd like me to run

 

@slashkun
iv been in Phase 4 since the 14 of May. Received an email saying that my system should go into production on the 22nd which is today

 

Ahh wicked, good news Konig and i have been reading on these forums since before i ordered my m15x knowing full well theres allot of problems. Im just hoping mine is not one of the ones with the problems (as im sure everyone is)

And my spec KD7 is:

2.4 CPU
1gb Turbo Cash Mem
2gig of RAM
8800m GTX
AlienFX
Extra smartbay bat and normal bat
120gb HDD

And i think thats about it

 

Yeah that would be cool if you helped us out in this thread.
http://forum.notebookreview.com/showthread.php?t=248848

 

Just ordered mine may 20.

Specs are:

8800M GTX
2.5ghz 800mhz fsb 6mb cache
Turbo cache thing.
2gb of ram

Everything else is as it was before customization.
Price is at: 1,550 pounds.

So still on phase one i received an email stating that i need to send in a utility bill so I'm going to get my mum to do that.

Is it alright just to use my digital camera to take some pictures of the credit card front and back, use paint to block any details they don't need and send it in to there email?

EDIT: While I'm posting, is it actually worth it? My friends are telling me not to get it because alienware is overpriced and overrated...
Keep in mind i will be using this for wireless internet gaming and basic computing.

 

I sent a digitalized Credit card statement signed and that did the trick.
They also suggested camera... I think you are safe regarding that.

 

I thought however editing it in paint could cause them to think i edited the letters/number also.

 

Nah... They just want a document for security checks. Just send a credit card statement (if you have one) that shows the credit card owner's address, the card number. Let the owner sign it, and that's it... You don't need anything else.

 

I think I'd rather take some pictures, less trouble since the bank is quite far away.

 

i just scaned my bank statement and blocked out all the transactions and funds in my bank

and also scaned my card front and back and blocked out all the digits apart from the last 4 on the front and the last 3 on the back.

might look stupid but tbh i really dont trust any low level employee at AW looking at my card. It would be far to easy for them if they just saved the pics of my card then went mental with my account.

(btw those picks did the job and it all went through fine)

/Slash

 

Read some threads in this forum and judge for yourself! What are you planning to play?

 

to be honest im sure u can order an m15x and then if it does come all warped and broken then send it back and say this is not what a paid for and ask for your money back.

If i remember corrently you are entitled to a full re-fund if you dont want the product within a number of days of recieving it.

/Slash

 

Finally, its just a great laptop, glad i waited....

So far no issues, it runs age of conan with insane FPS for a laptop.

I have a Asus A6J partly gaming laptop that is so warm that you can not keep your hand on top of it and the fans sounds insanely loud that you wont believe it, so m15x is soundless compared to the asus.

But i aparently ordered a laptop without the iluminated keyboard, how dumb is that. Is it possible to order that and assemble that yourself.

The keyboard looks like its prepared for lights, so my guess is that its actually just need the alienfx ribbon as shown on this page:

http://4help.alienware.com/cgi-bin/alienware.cfg/php/enduser/std_adp.php?p_faqid=5685&p_created=1194878822&p_sid=2mhtUn4j&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTMsMTMmcF9wcm9kcz0mcF9jYXRzPTAmcF9wdj0mcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlYXJjaF9mbmwmcF9zY2ZfNj0yMDUmcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1tMTV4IGtleWJvYXJk&p_li=&p_topview=1

Any comments on the keyboard thing, do any one know?

 

I read in a german forum that you can turn on your unlit keyboard by changing some registry settings! Currently searching, will edit when I have details

Edit:

- disable AlienFX
- under HKEY_LOCAL_MACHINE\SOFTWARE\Alienware\ change the value from "MDRipley" to "MDRipleyNLP" (always w/o quotes)
- restart AlienFX (you will have your keyboard as a light zone and lit but your lightpipe will be off) and disable it again
- set back registry value to "MDRipley"
- now every light zone should be enabled permanently (including keyboard)

 

nah, i think they just gave that a guy a lit keyboard because they didn't have any unlit ones left...

here's what you're looking for mate:

http://www.computerbase.de/forum/showthread.php?t=364339&page=60

 

danke whizzo, habs bereits gefunden [/german]

Maybe he is lucky and got a lit one, too? Its worth a try!