Alienware M15x Uk Orders

No Restocking fee for us buddy, Diff story in the US

 

Well... I am in the UK and that was a representative from the UK...
And another thing... why should I have to pay to be shipped a defective computer??? It baffles me...
I had a Dell XPS M1530, they sent me two laptops and in the end returned both (at the same time). Had ALL my money back! The laptops are defective... is it my fault? Why do I have to be responsible for paying 1p for a broken machine?

 

i had major problems with Lloyds bank as well.
the main reason is all banks are doing this to protect the account holder of fraud.
i have no limit on my debit card and had over £2000 in the account at the time so i knew there would be no problem. i then get a call from AW telling me to check for an email that had been sent. the email asked for proof of who i was.
it wanted me to send a photo of my credit card on top of a utility bill so as to clarify i was who i said i was. i found this very strange and rang their accounts dept. explaining that this wasnt really safe sending information via email but they said that was the only way to continue with the transaction.
i then waited 2 days thinking everything was fine and then i get a email from AW again saying my bank had blocked the transaction. i ring my phone bank and they said no problem they will take the block off. what a bloody carry on and that wasted almost a week in sorting everything out.

 

I'm still in Phase 5 as of today

I am really envious of guineapig.... I mean btgman since his has already been shipped.

I paid by wire transfer through Natwest. All I had to do was fill up a form with Alienware's bank detail and mine including order no and then it was quite straightforward.

 

remember guys that Alienware is situated in Ireland, so in essence its a foreign company. This may also be why they could get away with the restocking fee. Would have to check EU purchasing laws on that one.

the whole carry on paying carriage is a joke, especially if Dell dont have a problem doing free shipping to and from when something goes wrong. Dell is after all Alienware's parent company.

Denial of faults discovered on the machine, seems to just fall in line with their inability to give out any real information on the status of orders.

I have to repeat myself, no-matter how nice this machine is, can you really work with a company that is so flawed?

 

i think were all kinda hoping that once we get our hands on our machines we wont have to have much to do with AW after, obviously updates and drivers etc, but thats all done through the control centre i believe? i know we've all been messed around, but i am gonna give them a chance. heres just hoping that come monday im in production!!!

 

Here I got an e-mail from Alienware:

Nothing new apart from the fact that I saw other people said they will receive the parts at the end of march/ beginning of April. Beginning of April can mean anything 1-10 so who knows.

 

Anyone know if Alienware work over the weekend? Just wondering if I'm wasting my time constantly looking at my order status over the next few days.

 

Even if they do, it's probably a waste of time. They don't update it very often. Mine went from Phase 5 to 9 in one go. Look on the bright side -you could be in Phase 9 already ...

 

I want to believe you... i really do! My luck says otherwise. All i can think about right now this is bloody laptop and when it's coming, if i knew it was on it's way i could relax!

 

Lol. Why not forget about it for the weekend? My guess is when you check your status on Monday you may be pleasantly suprised.

 

I hope so!

 

pleasantly suprised that you are back to phase 4

my dispatch date is meant to be this friday even tho i am still in phase 5. as i didnt update my shipping to a weekend i suppose i will have to wait until monday now.


GOOD LUCK EVERYONE. LETS HOPE ALL ORDERS ARE DELIVERED WITHIN THE NEXT 7 DAYS.

 

so, are we gonna wake up to phase 5? or do you reckon we'll be waiting till about 4.55pm! come on AW, i want my m15x!!!!!!!!!!!!!!!!!!!!!!

 

i dont alienware updates your status on weekends. i think they only do it during the week days.

 

so, how's everyone after the weekend?

 

What is your phase, joaniro?

Do you know when they update order status? (in the moring or in the end of day)

 

still phase 4'd here. i doubt itll change till at least after lunch.depends when delivery turns upi guess

 

still phase 5 here

 

still 7 since friday

 

phase 4, im hopping that it changes this week

 

There saying the end of April for anew shipment...
Ive Just Canceled..............
**** them
Im sooo pissed off., i Cant belive how they have treated me. and its going to take 5 to 6 working days to get my money back
Im in shock , all i wanted was my laptop.

 

what????????? END of April? You called them or what? I still don't believe, called them last week and they clearly said 31 March.

 

Mate im not lieing they kept me on hold for ages to see if i was allocated a chassis from the latest shipment and i wasnt

Anyone that didnt order stock like 2.6cpu etc, will be waitin for the new shipment

So i can canceled. im really really upset all i wanted was my laptop that i payed for on the 28th of Feb

Lie after lie, why take that when spending ahell of alot on a notebook

 

That guy is apure idiot i just spoke to...sooooo

Ok i canceled so i phoend back up to speak to amananger i got someone that spoke english(plus points)
There told me there doing tests on the CPUs that they just got it etc etc, and it should go into production this week.
So i canceled my cancel lol

 

I ordered 4 March, and the rep I spoked to last week said mine should go into production in about 7-8 April since they have many orders. After that everything should go pretty fast. Anyway, since I don't need my laptop fast I can wait, BUT IT MAKES ME SICK

 

Still 5... that's 6 days in this phase now, including the weekend.

 

here we go again. still phase 5
spoke to them today and was told,yes it is in production. i said hasnt it been in production since 25th march and she said, oh yes it has.
i was told by edward a week ago that i should have it by the end of this week. todays phone call make that seem not so likely. she said, oh you will receive an email as soon as we get a shipping number. i asked roughly how long that would be and she said she wasnt sure but to wait for the email.

bloody graet.
i dont want to but cancelation will be the next option i think.

 

Nooo, don't cancel! Be strong, you've got the same configuration as me and we're both on the same phase... if you go i won't know how my order is progressing too!

 

I am also still in phase 5 after the weekend

Im going to call them tomorrow to find out whats happening if I dont move up a phase tomorrow

 

Hi all,

I am a long time lurker!!

I ordered mine on 13 February still no laptop, but today I got my laptop case delivered from Alienware, so somethings are moving. Hopefully the laptop in on its way soon.

FluffyRug.

 

thats emotional blackmail, but its working
i dont want to cancel and that was just a momentary lapse of concentration on my part.
im back in the Q

so whos next to ring CS


so sorry to hear youve cancelled jcharnley
think we will all need a holiday with the stress this is causing.
hopefully if your not desperate for a laptop right at this moment you may reconsidder in a few weeks and re order.



Hi FluffyRug and welcome to the forum (and the Q)

 

Ive canceled my cancel
There telling me there are testing the CPUS then will start to build mine

 

testing the cpu's............k...........what for? exactly? it either works or it doesnt.....I know sometimes you get ones that partially work, but that should be picked up in the machine build and 200 point test.

shouldnt they be stress testing the whole machine?
I smell another smokescreen!

 

Don't be too optimistic, jcharnley. (^_^)

 

ok then, i rang them at 3.30pm this afternoon and asked whether or not the new shipment of chasis's had been delivered, i was told yes. so, i asked when i should be moved into production and the guy muttered something about there being a lot of people in line, i said"really? whys that" he kinda laughed. i said, basically, i ordered over a month ago now, had an est ship of 4 weeks, and 5 weeks later my laptop still hadnt even started to be built, im getting a bit annoyed. he said i should go into production today or 2moro.so, if not 2moro night i shall be on the phone again, he also said, i should have it in just over a week. so thats yet another weekend without it!!!!!!!!

 

Hi there DJ,

Yeah the long queue, I am in phase 5 since friday, so here's hoping.

 

One more delay.

"There will be a slight delay in processing your Alienware order because
the part(s) listed below are temporarily backordered. We apologise for
any inconvenience this may cause and assure you that we are doing
everything in our power to expedite the process of obtaining the part(s).
Once the part(s) have been obtained, your order will be processed.

1- CPEN,INTEL X9000 CPU,2800/800,6M,FCPGA6 SCREENED ............
Expected Date: 4/4/2008
2- M15X 9 CELL EXTENDED PRIMARY BATTERY BLK ....................
Expected Date: 5/1/2008

Do i have to wait until May or can I get my laptop first and they will send my 9 cell battery after that?

 

if the 9 cell battery was in place of the standard battery then it sounds like you might have to wait but if it was an optional extra then they should ship the laptop first then the battery when it comes in.

 

How's your m15 coming btg? Did you get it already?

 

Hey all,

My m15x arrived today about an hour ago! I'll post some pics and benchmarks later. My initial thoughts:

Looks: It looks less cheesy than I thought it was going. Apart from the alienhead on the front it looks ok. It doesn't seem as big as I thought it would either. It feels about the same size as an average 15.4" but the screen seems much bigger.

Screen: It's great: bright, great colours, lots of space. DVDs look great on it.

Speakers: They sound ok - better than a lot of laptop speakers I have heard, but they're not very loud at all and despite this they distort at max vol. Luckily I'll be using speakers or earphones.

Build quality: Mine actually feels quite sturdy. There is some flex in the bottom right of the keyboard but it's slight and I wouldn't have noticed it otherwise. My screen does creak a little and it does flex. I don't have a gap above the ethernet port as some people have reported but I can see the beginnings of a gap above the 3-in-1 car reader. It may start to crack in a few months. We'll see. Over all it feels quite sturdy though - I don't have any problems picking it up. MY touch controls are not too sensitive - the volume works ok as does the bluetooth and wireless the aliencontrol centre is abit more temprmental. The Alienware name below the screen doesn;t light up - no matter what colour I select in the control centre. All other lights work, including the side pipers around the side of the monitor. I don't really care about the Alienware name not lighting up but the fact that it's supposed to and doesn't makes me think that build quality is not 100% ...

Other stuff: I have the new BIOS X30. I've not done any benchmarking yet but my 3DMARK score from ALienware was 10,337. Not bad. I'll do my own test later and ceck for any downclocking.

 

Thanks MrDJ
It's an extra not standard. Maybe i will require a confirmation from Alienware, if not i will remove it out of my order. I don't want to wait so long like that for an extra part.

 

wow congrats btgman (^_^)
Don't forget to post some pics

 

Oh, and my webcam works fine. No blurring at all.

 

glad to hear youve got it at last btgman,congratulations.
AW logo doesnt light up??? send it back.
i know you say you can live without the light up but if that got past 200 check quality control then i wonder what else did.

 

Yes, exactly. I'll send it back in a couple of weeks. Right now I just want to have some fun with it.

 

this is all excellent news, apart from the logo not lighting obviously. we have someone who has now actuallygot one!! mine moved into phase 5 today, i spoke to them yesterday and they said they have everything in stock now and i should recieve it early next week!! anxiety is being replaced with excitement at last.

 

ive been in stage 5 since the 25th so does that mean i could be also getting mine (on schedule) this week.

 

Just when i thought things were looking up like you guys i recieved the same message that there is a back order of the 2.8 extreme processor.....wtf??? I am furious with alienware, having told me that all they needed was the f+@king chassis and that they had everything else.....now this, what do they take me for, an idiot........either they have been lying to me from the start or they are incompetent as f+*k!! I am seriously thinking now of registering a complaint to the trading standards authorities as this is ridiculous!

 

@btgman any idea how to use the tracking number that AW sends? Tried to go to dhl website and put the number in different tracking options and got nothing . Or do you need to wait 1-2 days for them to update their site?