Alienware M15x Uk Orders

Great one Btgman... one point to go for the M15x!
That's what Dell did with me and that's (in my humble opinnion) the least they can do for their clients!
If I were you, I would just clarify what happens if they don't manage to fix your problems! Given that, by the time you receive the new laptop, you've been way past the 14 days for a refund!
Good luck and thanks for the nice (for a change) news!

 

What the hell, moved back to phase 3, niceeeeee

Wait now phase 5, called up they said all the stuff is printed out? and will go into production tomorrow

 

It happened to me too and then in 2 days phase 7...

 

Don't worry. Like Joaniro, you will move to phase 7 or 9 soon.

 

Update spoke to myfreind that has allmost the same Config as me, hes the same phase 5
The balls rolling

 

I hope its not like Btman and is broke

 

Really? I'm still in phase 4.

 

thats what they told me on the phone, all the documents where printed out, and yr system is going into production tomorrow.
She only stated that sometimes the computer does that. knocks u down to phase 3 then up to 6 7 etc

When you do order fella ?

 

first bit of good news ive heard since i joined this forum and im on 101 posts now
nice one btgman,hopefully you will get it i time for the summer.

so if your only going in to production tomorrow i wonder where the hell i am except for still being in phase 5 since the 25th.

 

well btgman, thats the best support report I have ever heard for alienware especially since they are doing free shipping too. I am flabbergasted. maybe they have realised they are going to have to do something special or all those orders they have started building will be cancelled leaving them with unsold units and a big debt to the suppliers.

so they must be reading these forums
why didnt you sort out some services like this a month ago AW??? hMM????
you would still have had my custom had you been willing to talk delay compensation

 

I got a tumbler thing for compensation, I think they were trying to buy me lol, trying to stop my complain emails . Anyway in a funny note I'm using the tumbler for a week now and the computer is still somewhere on the road . They made me chose from a list of stuff like headphones, accessories but I need hot coffe since I'm overworking these days .

PS I'm overworking to take a vacation and go to....

http://www.electric-weekend.com/ingles/index.html

for all of you that get your m15x this might be a good place to let out those bad energies accumulated during the customer support phonecalls .

 

at least once you get back from the electric weekend you wont be able to hear the fan of your m15x as you will have ringing in your ears for weeks.

 

I was going to post a few pics (low quality - taken with my phone, I'm afraid). Anyone know how I do it? lol.

 

firstly what phone are you using and has it got an sd/mini sd card in it.
if it has take the card out and pop it in your card reader on the side of your computer.
if it hasnt then you will need to load your phones software to your computer with the disc that came with the phone. once youve done that you can plug your phone into your computer using the usb cable that came with the phone and this will open a folder where you should be able to see your pictures.
then all you do is drag from one folder and drop it in your my pictures folder.
then below this box you are typing in is a box that says mannage attachments. click on this box and it will open another one. there are 5 boxes that say brouse,when you click on the first box it should open the folder that is on your computer with your pictures in. double click on a picture and then click on the link that says upload. and your done.

trust me it sounds more complicated than it is.

good luck.

 

Thanks MrDJ. No worries, I was trying to attach the pics using 'Quick reply' which just asks for a URL. I'll post the pics tonight when I get home.

Btw, my m15x plays Crysis really well - not all High settings with native res but it still looks great and runs smoothly. It can handle BF2142 at native res will max settings and 8xAA without breaking a sweat. It really performs well for a 15" laptop. If it wasn;t for the crappy build quality it would be amazing.

 

This dhl shipping is really as slow as a horse and cart thing lol. Or maybe the status on the website is slow to update. Anyhow 3rd day in shipping and the status is Sorting/Loading in Dublin... Maybe I was too optimistic to think it might arrive Friday or Saturday...

 

ive just rang aw are was told that all testing on the chasis is complete and our laptops are now actually in production, rather than just being in phase 5 for fun i guess. i was told 6-10 days from today, yet on monday i was told i would recieve it beginning of next week. its all fun and games isnt it, haha

 

Moved back to phase 3 today after almost 4 weeks in phase 4. So does this mean that I'm going to jump to 5 quickly or is this just some new crap from AW?

 

nope, you will next move to phase 2 and have to pay again

i also spoke to them today and was told i will get it early next week.
im still on phase 5

 

Just a word of advice, when you talk to them ask them to upgrade your shipping to the fast one if you did not do it from the beginning. I didn't think about it until it was too late (for me) but it would really pay off seeing how the normal delivery times look like. And is the least they can do after having you guys waiting for so long.

 

Bonjour Ioaniro,

Very good advice , I totaly agree with you.

I 've just called DHL to know exactly where was my ( our ) laptop ( strated on April 1st afternoon ) .

He confirmed to me that it was "on the road" (?) and the estimated time for delivery was 4 days in total but be careful, they don't deliver anything on Saturday .

On the other hand , he said that if the laptop arrived at a point of DHL , I would be allowed to pick up it by myself , even on saturday ( in Paris , for you I don't know). The only thing you have to ask for is your contract number ( that is different than the N° given by AW ) .

Hope this can help you ^^...good luck

 

where do i get this other number from? I'll give them a call and check things out. Is strange that they don't deliver on Saturday, I remember getting the last dell I ordered on Saturday morning... I remember because Saturday is the only day I am at home lol.

 

I have got the contract number by calling DHL .beguining by 122490XXX

regarding to saturday deliveries , per haps it 's used in Swizerland but in France not ( for DHL )

 

Just been on the phone for 15 minutes with CS..

I don't know how you guys managed to get a priority or some sort put on your machine - I even told them I'm going away on the 15th April and I need the notebook by then to which they started talking about the large backlog.. etc.

Also apparently they've run out of velvet bags so they can't ship the laptops without those - they should be receiving them on the 8th although I don't know how much of this is the truth.

Anyway.. so it sucks .

EDIT: You know, they're very well trained these CS guys. I started asking about prioritizing my notebook, she's put me on hold to see what she can find out about that and when she came back she started saying they're out of briefcases! WTF ?!

I really hate them at the moment !

Meh.. I'll phone them again tomorrow.

 

Talked to dhl, they said most likely next week so hopefully Monday is the D-day .
@crystak when did you order yours? I ordered mine on 5th February so one time when I called the guy told me that some m15 were in production and I was on hold and then I made him a huge scandal about building orders coming 1 month later than mine while i'm on hold so I got a high priority since he couldn't find out what screw up in their building cue. Also I was "lucky" enough that one of the CS i talked to in February forgot to forward my changes to production and billing department so I called and asked to talk to her and she was nice and sorry for the mess so she put me on priority as well lol. So i got a double priority .

 

All i did was shouted .....i wanted to know what my new shipping date, or i would cancel, then the woman told me she would put me on priority.

I said no to that, as i didnt think it was fair as people ordered the start of feb,

Im on phase 5 now, If i move to 6 and 7 etc, i Believe i will get my m15x in the next few weeks

 

Ordered mine on 8th March - payment taken out of my account on 12th March.

And still in phase 4. They could at least put it in phase 5 to make me feel better. I think I was too nice on the phone too.

Do you think they keep count of the number of calls you make?

 

Im also still in Phase 5
I called AW in the afternoon in "When will I get it and Shipping Upgrade" mode. I had to wait 10 mins for an agent to answer. She basically told me not that its in production it will take 6-10 days to ship out. I then asked her when I would get it and she said maybe end of next week ????
I the told her how disappointed I am with their service and how people who ordered after me have already got theirs or are a couple of phases ahead. She replied that I dont know I havent been informed about it and then some crap about how mine was one of the first few orders and I should get it soon, etc. I then asked about a shipping upgrade and she said I would have to pay extra and by the time they process the payment it would anyway ship a few days after my est shipping date. I said that they should do it for free as a gesture of goodwill to which she started with some nonsense about how if I had waited for so long, a few days wouldnt make a difference. I told " Yes it will, upgrade my shipping biatch!!" She still refused saying that when I ordered it was mentioned that it could take time due to lack of parts or whatever. I then told her that even if it was mentioned, 2 months is just too long and other manufacturers would have made me wait, AW was charging premium rates and offering sup par service. CS lady said that other people who couldnt wait had cancelled and if I wanted I could as well. I said " I dont want to cancel, I want my m15x, properly assembled and sent out as soon as possible, UPGRADE MY SHIPPING BIATCH !!!!" CS " Sorry cant do that ". Me : " **** !! Ship it out by next week or Ill cancel !!" CS "I will tell the engineers mumble mumble mumble " Me : " Whatever, I know youre just a CS person but its your job to convey the customers dissatisfaction over to engineers/management. GIMME A SHIPPING UPGRADE BIATCH !!! Bye! ".......... One sec UPGRADE MY DAMN SHIPPING BEEEYAATCH!! Have a nive day "

 

Yes, every call you make opens an Incident thread in their system, that's why I was annoying them so often .

 

Great. They should hopefully have 4 incident reports from the e-mails I sent them (if they record those too).

Guess I'll call them tomorrow and be more like Mortis .

 

Finally moved to phase 5 after almost a month in Phase 4. Then I last talked to a CS last week she said I would be there in 7-8 April, but it seems I went there faster. Now I just hope that they will ship it next week...

By the way, I didn't receive any e-mail from them yet. Should I get one saying that I am in production?

 

anyone know agood company for laptop insurance, including worldwide.

Thanls

 

i received an email telling me my system was in production and i moved to
phase 5 on 25th march and their ive been ever since. so you should get one but dont hold your breath as CS says not to rely on the phase game.

ive had a quote to add it to my house insurance and that includes worldwide travel as well and it was quite reasonable at £45 a year.

 

im gonna ring back up tomorrow, everytime i call, i get some woman, who, ok, is pleasant on the phone, but doesnt seem to know anything apart from what is in front of her. she cant give me an est ship date, and says that even though i went into phase 5 on monday just gone, it could still take 10 days for me to recieve it, in which casethats another 2 weekends without it. i find it hard to get pissy on the phone, its not in my nature, but this is starting to get to me now. i really wanted/want an alienware, and have done for years, and now ive ordered it, i am starting to think it might have been a big mistake!!!

 

Here're some pics of my m15x. The fourth pic is to show the gap in the chassis above the card reader - it's difficult to see but it is there.

 

It looks beautiful! I don't see the gap though so don't know what you're saying about the build. But hey, you'll get a gap free one soon .

 

creamage !!!!

 

I had to take it with my phone, which isn't very good quality. THe gap is quite slight at the moment - I've only had it a few days but if it's there already what will it be like in 6 months? I got a call form AW today saying they would start building my machine soon. I have to say, despite the build quality it's a great machine - the performance is pretty amazing for a 15.4" laptop. I ran 3dmark06 twice in a row this evening and got 10,022 and 10,015. It runs anything but Crysis at native res with max settings with no lag at all - BF2142, NFSMW, LOTR2. I hope AW manage to sort all the issues and you all get perfect machines with no build quality issues, but even if you don't I think you'll learn to accept a few build quality issues when you see it perform.

 

Never! After what we've been through I'll have them build one new m15x for each build issue I will find . Fingers crossed I dont find any .

 

Lol. Fair enough.

 

so hangon I am going back a pageor two here
they are saying they are out of velvetty sleeves for the notebooks? HOW?
they have had the chassis on order for so long now, that the rest of the parts should have been in stock ages. They are still lying.

I do like it how they at least try and keep customers now, when I threatened to cancel I just got an "ok then" response as if they expected it anyway

grrrrr. even though I am not getting one they still wind me up!

 

so the AW logo at the bottom of your screen doesnt light up (or have you turned it off)
when i last spoke to CS i asked about the logo and they said they had not received any reports of it not lighting up. i heard of 3 now that dont work.

 

maybe you need to switch it on in the bios option ???

 

ive just had my becoming daily phone call to AW, ive been told that ive been in phase 5 for over 4 days due to them having a queue, no surprise there, and also the testing stage has been increased to make sure everything is ok. i was told that i should get mine next week, i said, well, i was told last week id get it this week, he said it should definately be next friday at latest. so, i guess at least their testing them a bit more now anyway, and hopefully by monday i should have jumped a few stages

 

why would the testing phase need to be increased? I mean they build them as if they were their own right? there is already a 200 point check including stress test!!!

who's pulling who's leg here?

 

your guess is as good as mine. i think im passed caring now, as long as it turns up, it works, nothing missing or falling off ill be happy.its gone beyond a joke really

 

****PISSED OFF****
original shipment date was today.
i have no problem that it was going to be delayed due to the backlog of orders but when you start getting conflicting stories from CS every time i call is what really gets my goat up.

received email on 25th that m15x was in production
been in phase 5 since 25th march

was gauranteed that one of the small shipment of chassis that was received before the main large shipment had been allocated to me.
rang CS today and you guessed it....we have just sent you an email....

"There will be a slight delay in processing your Alienware order because the part(s) listed below are temporarily backordered. We apologise for any inconvenience this may cause and assure you that we are doing everything in our power to expedite the process of obtaining the part(s). Once the part(s) have been obtained, your order will be processed.

1- AREA-51 M15X 15" WXGA+ W/CAM SIL-RIP-PNT ....................
Expected Date: 4/14/2008

If you have any questions regarding your order, please do not hesitate to contact our sales department who will tell you what you want to hear but will be totally opposite from the truth.

Thank you for choosing Alienware (you sucker).

now 2 days ago i was told that due to the short delay i should receive it early next week.

i dont want to talk to CS any more. could someone please give me a name of a supervisor or manager that i can have a polite chat with.
i mentioned cancelling but i dont want to as i really want this laptop and have already sold the one im using now.

the game continues........
jim

 

I was in the same situation mrdj, I had a buyer for mine, which is why I definitely couldnt have gone another month, but now, now they are saying 14th April!!?!?!???

something very wrong going on there. by the time you get your unit, 1st May launch date for the clevo 15" 8800mgtx system will have arrived!!! and according to some posts its £500 cheaper!!!

 

SHIPPED Finally

Jumped from Phase 5 to Phase 9 just now!!!

Ordered on the 13/2 till shipping today 4/4

Fluff.

 

I got the same email DJ, slightly pissed off but as i'm away on holiday until the 14th i wouldn't be using my laptop until then anyway. I just hope that after all these delays the build quality will be perfect.