Alienware Sales Assistance (Live) for US and Canada. Upgrade and New system purchases.

My pleasure. Hope you enjoy your new system. I like the specs you picked!

I will be finishing the requests I have on my inbox between tonight and will work extra from my home office tomorrow to make sure everyone can get their quote in a timely manner. Requests coming in during the weekend will be replied to on Monday.

Goodnight Everyone!

 

Hey how did you get to order the i7 3820qm? I thought ivy bridge isn't out yet :/

 

Hi Allan.. I have a question.. after a number of problems with my gpus, dwayne@alienware upgraded me to the 6990s..xf but i had to buy 2 years extended warranty to be able to get them.. now im having problems with these artifacting and running hot... is there any options for me since i just shelled out alot of money to get the 7970s xf? and return these? please pm me.. thanks..
I dont want to go threw the hassle of feeling like im trying to cheat AW out of some thing or being told after hours on the phone that theres nothing they can Do.. and wait for a tech thats going to get mad that they have to work on this system... (Im quoting a tech where i live.. they refuse to work on the m18x) and after the tech leaves seeing scratches and dings and having to call AW back reexplain for hours what happened..

Id really like to avoid that this time around.. thanks..

p.s. I just checked my warranty and it still is not right..lol i bought 2 years of a full warrenty..and was told acidental damage was included in the price.. and i got 272 days left//lol... and.. 1002 days left of another warranty

 

Allan, are you done for tonight?

 

I think it's like 3AM where Allan is, so I hope he is.

 

I ordered sandy bridge 2860xm only.Allan told me it will be automatically changed to 3820qm when it is released monday

I talked to a rep. and now they are saying i will only get sandybridge. so i cancelled the order.I have to talk to Allan again on monday and reorder it

 

Sigh, Dell goes out of their way to explain the situation thoroughly and this still happens?

Unnamed component = Ivy Bridge. Any new model revision (M14x-R2, M17x-R4, M18x-R2) will ship with an equivalent Ivy processor to the Sandy one you ordered. Do not cancel and re order en mass folks.

 

you have just delayed your order more if Bill say don't cancel your orders" is for a reason that doesn't need to be explained

if you guys keep pushing Allan with the same question over and over of course he is going to explode and give you the only answer he is aloud to give you

don't push your luck we have Allan to give us a discount but if you waste he's time we may get nothing.

 

Allan, can we still use EPP discounts and coupon codes with the discount you give us? Thanks!

 

Hello, for this particular situation will be great if you can forward Allan an email, but in this case include the service tag of the system and the order numbers for the warranty and video cards. That will allow us to check all the details and come back with a resolution.


Mauricio Avalos Mora
L1 Technical Support Agent SME rep.
Dell | Alienware Technical Support
My work schedule is 7am – 4pm CST Tuesday to Saturday.

 

^^Awesome, Mauricio. Thanks for the intervention. +1 Rep. Also, welcome to our Community. We are very happy to have you with us.

 

More than glad to assist you guys and thanks for the welcome!!! I’ll be helping out Allan as much as possible to cover every single detail


Mauricio Avalos Mora
L1 Technical Support Agent SME rep.
Dell | Alienware Technical Support
My work schedule is 7am – 4pm CST Tuesday to Saturday.

 

Hi Allan, Could you confirm my quote? i was qouted for $5600 before discount for M14X R2

 

I max out an M14X and is close to $4000

 

Patiently waiting for my quote...

 

I would love to continue with my quote whenever anyone is free

 

Quote completed! Thanks a bunch to Allan for a smooth and seamless process. Keep up the good work and most of all thanks for the help.

 

Order placed! Hope you enjoy your new Alienware soon!

Before we confuse your quote any more, I would like to call you on Monday to get it straight and give you the right numbers without further delay.

Wrong price!

Ill make sure something is done on your case. Monday. Will direct your inquiry to the right person to help you out and give you a definite solution.

I agree. Bill is also right don't cancel orders. This would also delay the response for new quotes.

 

ok np ill shoot him an email

ok thanks.. im going to shoot you a pm with my systems details..
if any thing is missing please pm with what you need..

 

Hi guys, I’m Juan and I am a sales coach that will be here to assist you. Today, I will be here for a couple of hours. If you guys have any questions I’ll be glad to help out.

 

Sorry, but this item is no longer available for purchase online. Please contact your sales representative for details on how to order.

what does this mean, im so confused..

 

Hi Frugalthrifts, could you tell me where did you receive that message and which product were you trying to purchase?

 

New Alienware M14x Full HD 3D Gaming Laptop Details | Dell UK

i have been trying to purchase the new m14x r2 and i cant select to customize and all the other new products do not show this message, maybe beacuse im only seeing this in the uk website

 

Ok let me look into that and get you information about it.

Well this could be a problem with the stock of the computer in UK, we will be having to check this tommorow. But I will be getting you a response.

 

thank you kindly

 

Ive been waiting for IVY come out , just hoping that I could get my m18x before June cuz Ill travel back to China, btw, my frd and I both want m18x, is it possible to get 2 m18x same time with more discount? Ill shoot Allan an email after ivy comes out and place oders.
thanks
Yi

 

I've noticed that the M17x I have in my cart has been upgraded to the Ivy Bridge i7 3610QM with no way of going back to change it to Sandy Bridge again. Is there anyway I can just get the Sandy Bridge and save more money?

 

OK. So now we know there has been an update, and Ivy Bridge will ship on all orders placed for the new models up to this point. I want to call out one important little item: the base CPU on the M14x is a Sandy Bridge i5. This will not change. If you ordered that config thinking it would get the Ivy bump based on anything implied by previous messaging, you will need to get that item changed to one of the Ivy Bridge options if you must have it over Sandy Bridge in the base config.

 

Does this apply to the UK too?
Emailed my rep and he said this:

"Hi Will,
Thanks for the mail.
The R2 version is fully forward compatible with future “Ivy Bridge” processors.
We are not doing any automatic upgrade to Ivy bridge processors in DELL UK."

Hope this isnt the case.

 

Hi,

I hope this is the appropriate place for this question...

My question is... I am waiting for the XFire 7970m to get out to get an m18x R2. I will probably be paying the 4 year advanced warranty (for accidental + on-site coverage) because, heck I had so many stuff happening to my old XPS 1330m that it payed itself off many times. I currently reside in the US but probably in a year, I'll be moving to somewhere in Europe (UK, Switzerland, Germany or Turkey - whereever the job pushes me). So, can I use my warranty and the services associated with the warranty in Europe? What will change and what will stay?

If you can provide me detailed information about this, I'll be really glad.

Thank you

 

I just checked AAFES website and it still shows M17x R4 with Sandy Bridge. Does it mean if I order with i7 2760QM and 7970M I will get IB i7 3610QM?

 

Sent a quote request through email, looking forward to a quote!

 

Same here.

 

Hi Allan, I just sent you my cart again to your email. I wasn't sure if you received it the first time. Please let me know if you receive it. My first name starts with "F", last name with "S". Thanks!

 

Allan, I sent you an email regarding Quote. Very sensitive matter for this order. Please review! If you need anything further to locate my email please send me a PM.

 

Can any of the dell folks confirm if the internal Wireless HD card isn't an option anymore in the M18x R2 and the ExpressCard slot has been removed?

It seems that way from all the info I've seen so far.

Thanks!

 

IVY Bridge is in!
Every new system will come out with Ivy Bridge except the m14x i5. As Bill mentioned.

 

do you know when the uk will?

 

The i5 3210M is being offered in Canada btw

 

So excited! Thanks for dealing with all of our anxieties over this matter and for all of your help.

 

Allan,

Got a couple of concerns on my M14x R2 order, I know of the IB release, and rumors has it that it will ship with it. I will feel better if it was on paper like on my order description, or some form of email notification.
Second is another concern is that when I ordered there was an option for a 256gb ssd as my main drive. There's not option now for a single ssd, it's either a msata with hdd or ssd's in raid mode. Will I still get my single ssd configuration like I want it? I won't mind if AW upgrades me to dual 256gb ssd...haha wishful thinking i know.

Thanks for any help you can provide. I placed my order on 04/19 with a delivery day of 5/22.

 

On a personal level, it is very satisfying to help people in any way possible. We all have a mission or many missions in life. This must be one of mines.

For the ones waiting for your quote or have questions pending, thank you for your patience. I won’t let you down.

 

Frugalthrifts, well it seems that the computer was not available in stock but if you check now. It is available to purchase and customize.

Hi xyfrank5699, just a quicks heads up. All the new computer are not shipping out with IVY bridge. So if you like, just send Allan an email in order to get the qoute for the computers. So send the email to [email protected]

Hi rorkas, yes even if you order thru AAFES, if it has I7, will come with IVY Bridge unless they have there own stock.

Hi 5speed, in this case there is no option anymore to get the sandy bridge for that computer.

Hi DaRQsiDe, In this case there will no problems with the purchase of the computer in th U.S.. The warranty can be transferred over to Europe except the part of accidental damage.

Well SpoonFb6, currently we dont have a way to send out like a hard copy description saying that it will ship out with IVY, but there is big chance that it will ship out with the IVY. And as for the hard drives, the computer will be shipping out as you originally placed the order, so for this there will no modifications.

 

Juan,

Thank you, I'm crossing my fingers it will ship out as ordered, but with the IB.
There's a member on this forum that just shipped and IB was upgraded, guess i'll just have to wait and see.

Thanks Again,

Mike

 

I'm awaiting your call Allan! : D

 

Thank you. Would you happen to know what would be an Ivy Bridge upgrade for i7 2760QM?

 

I am starting to get a couple people sending emails with missing information. This delays the process for the quote.

Please include:
Full Name:
Shipping Address:
Phone Number:

Copy Paste of configuration or Save the cart to your email in Dell.com

 

Hi Allan, this is Bryan. Do you still have my information?

 

Hi again Allan,
you told me yesterday that you was going to send me my quote in the next minutes but I did never receive it. I did send an other mail but it probably got lost in the ton of emails that u received.
Anyway, I'll email you back again with all the correct info and the new updated card.

Thanks.
Patrick.

 

Hi Joecait, for this computer the express card has not been removed and its still available. And for the wireless card, it will be available but it seems that currently its not option because of stock.