Alienware Sales Assistance (Live) for US and Canada. Upgrade and New system purchases.

Hi guys just to let you know, Allan is currently working on building up the quotes for everyone. He is responding them and has them in a queue. So lets give him some time to respond to all the quotes since some take more time than others.

Ill be here for the next hour and a half to respond any questions.

 

Just for anyone that's wondering, it took Allan about 3 days to respond with a quote. So let's be patient.

I have no complaints. The delay got me IB over SB. Thanks again for all the hard work Allan and team.

 

Thanks for the info! So glad the next gen won't have less stuff than the previous gen.

 

Will M17x R4 come with HD caddy if I wanted to install SSD later down the road?

 

That is my question as well - does the M17X R4 come with an extra caddy in the unused hard drive spot?

 

Funny ... I was just about to ask the same thing

 

Hey Allan, I need a laptop for college that is capable of playing games so I decided on an Alienware and was wondering if you could set me up with a good deal.

 

all AW come with caddy

 

Hello, Allan will be more than glad to help you with the price and quote for the system. Please send him an email with your Name, Address, Phone number and account number if already have one.


Mauricio Avalos Mora
L1 Technical Support Agent SME rep.
Dell | Alienware Technical Support
My work schedule is 7am – 4pm CST Tuesday to Saturday.

 

I have a problem with my order, I am wondering if it would be too late to change the name plate. My unit is still "in production." Can a rep PM me?

 

I was wondering do you guys do for small business too? Wanna Financing a m14x-R2.

 

Account #? Where do i get one of those?

 

He said if already have one.

You could get 1 if you purchased dell/alienware product from dell.

 

That will be the Customer Number. If you don't have one, then is not needed.



Mauricio Avalos Mora
L1 Technical Support Agent SME rep.
Dell | Alienware Technical Support
My work schedule is 7am – 4pm CST Tuesday to Saturday.

 

Mauricio,

Can I pm you regarding my order which I think is still in production? I think there was a typo in my nameplate, is there a way to check up on this?

 

Hi, I believe as per our last email I would send you the name plate after the system ships. We cannot change the name plate right now because we would need to cancel the order and re-order it. Once we have your service tag, we will send you the name plate that can be either installed by one of our techs or you can install it by only removing the back cover, 2 screws and your done. ;-)

Email me with how you would like to proceed.

 

Hello Allan, i sent you an email about a quote yesterday, although i didnt include my phone number, only my email as my phone is out for repair. i hope this is alright if you can just reply by email, thanks.

 

Hahaha, awesome Allan thanks for looking into it, I would be happy if it were to say "m14x" or nothing at all at this point.

 

So Allan, sorry to bug ya again but is there any news for my case?

 

We are working on speeding the process!

Juan @ Alienware will be assisting me today with quotes. He will be creating quotes for me to approve and once you receive your quote. Just reply to me with a good time to contact.

Thanks,

Allan

 

Hi Allan, can you check what's my status on my order? What do you need to check that?

 

"Woot Woot!" if this keep going , dell probably gonna beat Apple's stock!

 

Thanks Allan ... I resent mine again (from a past quote) ... with a few minor mods and a few questions ...

I know I had to get back in line ... so patiently waiting again ;-)

All is good and look forward to your reply when you get to it!!

I know I said it before ... but thank you for all you guys have done!

Dave

 

lol it wasnt a quote i was referring to.. i was reffering to the issues IM HAVING WITH MY BRAND NEW 6990S I MENTIONED BEFORE.. i PMED YOU ALL MY DETAILS..

 

You can check the order status here:
https://www.dell.com/support/orderstatus/us/en/19

Or Canada:
https://www.dell.com/support/orderstatus/ca/en/cabsdt1?c=ca&s=bsd&cs=cabsdt1&l=en

Hi, I just saw the email with the response you received from Juan. Unfortunately this is not our area and we tried everything we could on our end. We were told that this upgrade cannot be performed. I would suggest calling Alienware directly, to see if they can assist you any further. It falls out of our scope.

1-866-287-6727 Direct Alienware Phone Number

Yes we can help you with small business too.

We are working on speeding the process:
*********************************************************
For fast response on your quote.
Do the following:
1. Alienware - Custom Gaming Computers - PC Gaming At Its Best
2. Configure your system
3. Review and Checkout (At this time copy and paste configuration)" View and print details" Paste on your email.
4. Click on "Save Cart for Future Access" (Provide me with the email address)
5. Send me an email with:
-Full Name
-Street address (shipping address)
-Phone Number
-Email address linked to the cart
-Paste Configuration details

** If we start using this procedure today. :-D This will get you a quote, same day!
-Don't forget to fill out the name plate, when applicable.
-Missing information will delay your quote.

Send your request to: Allan_Mora @ DELL dot COM
*********************************************************

 

i hadnt included my phone number as my phone is MIA, i hope this doesnt delay my quote?

 

Dang it ... forgot the nameplate!!!! ;-)

 

I've done all of this, and have been waiting for 2 days so far...
(my email starts with "hl" btw )

 

Hi Altair4, currently we are creating quotes as they come and we received yours yesterday afternoon. When we send those qoutes, we will start responding to each quote in the format that Allan stated.

 

Hi Allan and Juan,

Is there any possibility you guys can ship to Singapore?

 

all right what would it cost me... thats what it boils down to alienware..
wich sucks because since my problems with my 460s it cost me to get them replaced wich could have been done for nothing since i was still in warrenty and i was told that the 460s were not in stock any more.. and my options laid out for me were a used set of 460s aka refurbished(wich is a joke) since i paid a lot for the system.. or paying money and getting the 6990s and the extended warranty.. so would that be my option again? pay more money.. for the new cards and warranty and send these back with no credit for them?
as is what happened with my 460s? I should of at least got credit for those..

 

I sent my request in on the 25th and the last I heard from Allan was the 27th. I still haven't got a quote yet, so I e-mailed yesterday with everything I could think to put in the e-mail (I did update the specs yesterday). I have the model I want in my cart with everything filled out. Name, Address, Phone Number, E-mail associated with Dell account all included with a copy paste of the main specs. E-mail is titled "Alienware M17x Inquiry" if it helps Anything I can do just let me know, excited to get that order in at the end of this week hopefully.

 

Same here... the wait is really killing me.

Just out of curiosity, what kind of discounts have you guys been getting? (on average) like 10%? 15%? 20%?

Just wanted to know if it's worth the wait or if I should go ahead and order it via phone call with other alienware reps who can provide a quote immediately...

 

I'm very curious about this myself. Because I don't know how it works, I wonder if a optimal setup exists that gives the most discounts compared to performance.

 

does aliewnare plan to provide a path of 7970m upgradeability for the m18x r1 systems with warrany support?

 

Not 20%, but worth waiting for I think!

 

Can anyone give any example of what their original price was and what their quote was? Or is that frowned upon?

 

15-18% after tax, depending on what you order, I think.

 

Great Thank you

 

Allan / Juan / Mauricio / Bill ...

Did we find out about the Samsung 830/810 SSD issue (Dell item 342-4430)? Will the 830 SSD be installed on the M17s?

Bill I know that you were checking on it but that speculation thread was closed.

And Allan ... do you need my quote again in that new format? email was from: [email protected]


Thanks!

Dave

 

Dave, I cant speak for Dell but I can tell you that my "old" (god, only had it for 6mths lol) M18x R1 shipped out with Samsung PM830 Solid State Drives. They are the Dellized version of the Samsung 830 series drives as you probably know anyway.

So, logically thinking, Dell wouldnt go "backwards" to the PM810 drives.....I would imagine that new systems ordered with SSD's would come with the 830's.....

 

I was one of those who ordered the M14x R2 that was shipped with a PM810 Sata II ssd. Bill quickly got on this problem yesterday, I'm now holding off to see what dell can do to rectify this problem also discussed on the speculation thread that was closed.

 

Same goes for my M14x-R2, it has the PM810, got my info to Bill, he is looking into the problem.

 

I emailed Allan about deals for those in the UK too - didn't spot that you were already on it! Look forward to hearing what comes of it.

 

[email protected] is his email address? It failed when I tried to send him an email.

 

Allan_Mora at DELL dot COM

Do not send PMs. Only through email.

Thanks,

Allan

My system is down for the next couple hours. Its being worked on.

UPDATE:
If it has passed 3 business days since you sent your Quote Request, please re-send it. I have my inbox set up to bunch by name and date received. I could have checked your previous mail as done by mistake and that would explain such big delay.
I am trying to reply within the first 12 business hours from received. Working on setting up a team to bring that wait time down to same day response.

Allan

 

Hi, how much can I save? I own a R1 and I want to upgrade to a R2. Thanks dudes!
BTW I'm from México but I want to buy it in USA because of prices.

 

We have identified a situation with the M14xR2 wherein a very, very low number of orders managed to ship with the wrong SSD. We have already corrected the root cause. We are working to identify affected customers and will make every effort to reach out proactively to correct the problem. If you are an affected customer, and we have not yet reached out to you, please send an email to [email protected]. We will work to correct this as quickly as possible.

That's the official company statement. The numbers are so low, there's no need to get worked up. Just wait until yours arrives. If you ordered an SSD, it should be a SATA3 model. It doesn't necessarily have to be from Samsung, but that's one of the drives we qualified for the system, and the one that seems to be shipping for now. If you did not receive SATA3, and you ordered one, then the above message is for you.

The conversation about replicating a thread like this for EMEA is well underway. I don't know what the final outcome will be, but Allan, his boss and myself have offered up ourselves to help them launch something.

The process is obviously fluid at this point, as you see Allan struggling to keep up with demand while trying to implement a plan that scales to the number of requests at the same time. We frankly had no idea it would be this popular. So, bear with us as we go through some growing pains. I imagine the EMEA team will want to get a thorough round up of pain points and best practices from us before they launch anything, so it may take just a bit longer.

Think of this thread as a pilot program for other regions. It may work out and spread to the regions, or it may just be US and Canada only. Ultimately it's up to the regions to decide, but we're doing our best to point out the value and the positive reception from the community.

 

I sent you an email Allan, please get back to me when you can. Thank you.

 

Makes perfect sense. From where I'm standing it looks like you guys are doing great things for those peeps in the US and Canada. Will keep my fingers crossed for something similar across the pond.

In a bizarre coincidence though, Dell UK just emailed me a 10% off coupon for Alienware orders over £799. This seems pretty good, although I don't think I can apply it to the 3yr extended warranty + accidental cover which is a big chunk of the already high UK £ cost.

Will see how it all plays out (and how long I can resist!).