Alienware Sales Assistance Thread, Redux

All I was asking for was a discount, but no discounts other than $50 bucks on a $3k machine. Seriously?! LOL. Guess some people here are happy with a $50 discount.

 

One day for you and I have been waiting over a week with no laptop....

Nice.

 

pm sent to rachid

 

Hey Guys not to derail this thread from the complaining about quote response times but is there any official information regarding the 680M delays? Is there any word that AW/Dell sales can pass on regarding this? If it is in another thread already then I'm sorry, but I just heard about this today (apparently I've been living under a rock for the last 2 weeks). Any info from AW/Dell would be appreciated.
Thanks

 

Please send me a PM with your name, email, phone number and shipping address in Canada.
I will send a quote tomorrow morning.

Thanks
Rachid.

Please let me check the availability of the 680M with the team here, I'll post a reply as soon as I hear from them.

Hope to get some good news for you very soon

Rachid.

 

Thanks Rachid. Any info from a credible source would be appreciated.

 

Did you use any of the Coupons?

 

Hey everyone, hope this Friday is going well for you all. Just a quick note, I'm here if anyone needs some assistance.

We are discussing with our leadership the possibility and justifications for promotions that make sense for both customers and Dell. We can still provide you with the best quotes we can find, so feel free to keep reaching out to us.

Secondly to address the turnaround time for quotes. The other day I posted that we were having some delays in getting back to some of you. If you have not received a quote from me please re-send your PM and I will re-submit it using our new process. This is for US customers that go through me and should not effect Rachid@dell in any way. We are continually trying to build the forum project internally and are coming up with some new ways to handle quotes to get them out in a more efficient manner.

Thanks again everyone and if you have any questions comments or concerns please reach out to me via PM.

Have a good weekend,
Rev.

 

Those are for outlet machines only and not new models.

Really? Not what my quote was. It matched what I got from Dell directly.

 

how about a quote on when your getting 680m's for an r1.

 

I reached out to one of my guys down in Miami and should have some information for you on Monday as to what is going on with those cards. That's about all I have at the moment. Get back to you on Monday though.

 

Love how rev is ignoring me Not trying to Assist me. Great customer service there. Be warned guys.

 

Just to weigh in on turn around times, I pm'd Rev last night and had a response waiting for me this morning that my quote was in the works. So far my response time has been great, if nothing else to keep me informed.

 

Resend your PM as Rev said above.

 

thanks for the info.

Better get that sager then!

nah, im thinking sager is a better fit for him...

 

My apologies, I did not mean for you to think I was ignoring you. I had already addressed your concerns through my previous post.

This was to address your post about the 25$ discount that you were upset with and to an extent I agree with you. 25$ off of a 3K+ system is not a lot.


[/QUOTE]
Secondly to address the turnaround time for quotes. The other day I posted that we were having some delays in getting back to some of you. If you have not received a quote from me please re-send your PM and I will re-submit it using our new process. This is for US customers that go through me and should not effect Rachid@dell in any way. We are continually trying to build the forum project internally and are coming up with some new ways to handle quotes to get them out in a more efficient manner.[/QUOTE]

This was to address the issues that were being raised around turnaround times and how long it was taking you to get a quote.

My team is doing everything we can to get you all something that you can be proud to use and in a cost effective way.

I am more than happy to continue to help you if you are deciding that you don't want to go with Samsung or Sager and would rather have an Alienware. Please re-send your quote request and I will get it over to my guys.

Again my apologies for your feeling like you were being ignored

Rev.

 

It's nice to see that Alienware has people on here who are willing to help us get the best deal possible. I can't wait until the 680Ms are back in stock so I can put my configuration together and start getting quotes.


Cheers

 

OMG the wait for 680s to come back is just TERRIBLE :banghead:


Rev or rachid...any word on a Rep in Japan?

 

Thanks, I'm happy to be here and be a part of this awesome community.

Hey guys, No word yet on the 680's. I am waiting on my man Tim to get into the office.

i just got done combing through all of my PM's this morning. You guys are really hungry for some Alienware huh!

If you need me just hit me up. If you don't hear back from me immediately I will also be logged in around 12 to make sure I get any PM's that are sent.

Thanks and keep reaching out,
Rev.

P.S. My office hours are 7am-4pm CST and am out of the office on the weekends.

 

@Rev I sent you a PM!

-Thanks ahead of time!

 

Hello guys in this forum I am new here for my first Alienware M17x purchase. I tried to PM Rev@AW while I always failed like this：

You do not have permission to access this page. This could be due to one of several reasons:
Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

But I do have my account activated. Can anyone help me out of this? Thank you so much in advance!

 

@Father1218 The Private message feature is only unlocked after you post 5 messages (so make like 4 more posts). After that you need to wait until like 11PM (not 100% on the time) this evening for the privilege to be added to your account. You will for sure be able to pm him tomorrow morning if you start now!

 

Hey father1218. You need to make a certain number of posts (I think it is 5) before you can send a private message. I don't think there is anyway around it. So you need at least 4 more quality posts to be able to PM.

Edit: Late to the party.

 

Thank you so much guys you are so nice! Wish I could get my M17x R4 at an amazing price also. Best luck to you! ^o^

 

Father, email me at n i z m o z @ g m a i l . com and I will put you in touch with a Dell Rep that will blow these guys deals out of the water. Trust me I already tried with these guys.

 

Rev pmed me this morning. I'm just waiting for his contact to reach out to me so I can set up and purchase my M17x R4 so I'm in the same boat as you father1218. Can't wait to order mine!

 

Rev is working this week with his management to be able to get us better deals and discounts. As it stands right now, they have no promotional pricing other than student/military and Dell advantage rebates. They will quite you the same pricing as what you would get on the website at the moment. Rest assured, Rev is working on it so that they can get us pricing on par with other methods (such as calling in).

Tapatalk 2

 

Which ed me, I waited for the quote and missed the 10% off.

 

I hope Rev is successful. I'd hate to sit here waiting for someone to contact me to quote me and find out they are going to give me the same price as the website. =(

 

Unfortunately, that happened to a lot of us over the last couple of weeks. It was a very good sale, depending on how much you spent. I'm currently sitting on money that is about to burn a hole in my pocket and if I don't get a good deal soon, I may have to go elsewhere.

Don't get your hopes up about pricing for the next few days. It will be almost the exact same price for now.

Tapatalk 2

 

Looks like I may have been lucky to get a deal through these reps. Dell just missed all their targets on their quarterly earnings report so there may be some belt tightening happening all over the company.

 

Hey guys, Looks like the 680m is live on the site again. This may be why Tim didn't get back to me on the messaging. let me know if I need to get you any quotes. I'll be in the office until 230 PM CST today but back tomorrow morning at 7 AM CST.

Until then hit me up, I'm ready to help.

If you have spoken with one of my guys and are waiting on this card to quote don't worry I will be communicating with them to make sure they make any callbacks/emails they need to make.

Thanks,
Rev.

Here is the official messaging I received on the 680m GPU, Just wanted to share it with you in case you didn't see it elsewhere.



The NVIDIA® GeForce® GTX 680M is back online! I know everyone has been anxious to see the world’s most powerful mobile graphics card available again on the M17x and M18x laptops, no one more so than us. We assure you this was entirely a supply issue; there was never an engineering problem. You guys just loved this card so much we couldn’t keep up with you. Thanks, everyone, for your patience while we dealt with this supply shortage.


Thanks to Tim P for helping me out with this issue.

Rev.

 

Rev@AW,

pm sent

 

I'm glad the 680m 2gb is available again, but I'm really looking to get an Alienware M17x with a 4gb 680m. Any idea if this will be an option? I'm ready to order as soon as I can get a 680m w/4gb, but I'm not sure I want to buy one with just 2. Thanks in advance for any info.

 

I cant pm but, i would love to talk with Rev@AW for ordering help for a m17x.

Edit 8/26/12: Can now pm, sent.

 

Hey everyone good morning. I just got done going through all my PM's. Thanks for reaching out everyone.

Let me know if any of you need any help.

Rev.

 

Hi everyone,

As Rachid@Dell is in Vacation this Week, So please send me all your quote requests, order placement, I can also help about general sales information for Canadian customers.

Tarik

 

Tarik@XPS is the man that you want to deal with, trust me!

 

PM sent to Rev@AW
Thanks in advance!

 

I'd like to send a PM to Rev@AW for assistance with a quote for an M17x. Would someone be able to help me? Thanks in advance.

[Update] Able to PM now. Thanks.

 

So I wanna get a quote from Rev@AW but I always come here for information, not much I can contribute to. I don't have anywhere else to post anything to get the 'rights'... am I to be forced to randomly post? Or can I get 'temporary rights' to do this...

 

Hey Rev,

The rep that you had referred me to never got back to me. He sent me a e-mail that he wouldn't be in the office at the end of last week and would be back on Monday. I shot him a e-mail on Monday and never heard back. I called in and got Scott who was a lot more helpful with assisting me with my purchase. If you need Scott's info rev I can pass it on to you. He deserves a gold star and a cookie. He was very informative and extremely helpful. I dealt with Lisette who is Adam's team mate and a couple of chat reps. They weren't very helpful =(.

 

Awesome, I'm glad you were able to work around the issue. I'll double check on the team to make sure we are reaching out appropriately. I'll also check on Scott. PM me his last name and I'll get some words up to his management for us.

Let me know if you guys need anything today.

I will be out of the office Friday, Monday and Tuesday of next week but will have a backup set to help out.

Thanks everyone and keep reaching out,
Rev.

 

Hi Rev,

I can't seem to PM you. I'm looking to get the Alienware M14x R2 laptop soon. Any assistance would be appreciated.

Thanks.

 

@ rev I pmed you Scott's info

@ talorsis you need to have 5 posts before the pm feature gets unlocked. The forum unlocks the pm feature around like 11 pm at night. So you need 4 more posts.

It looks like AW is doing a 10% special for select machines (m14x and x51) so it might be a good time for you to purchase your machine!

 

@ jninth thanks for the help! I'll check out Dell site.

 

Rev@AW, I've sent you a PM. Thanks in advance.

 

Also sent ya a pm Rev. Ty for any and all help

 

Old question and haven't seen an update on this for a while, but is Wireless HD not an option for the M18x anymore? I see it listed in the tech specs for the M14x, but upon configuration, you don't get an option to purchase a machine with it even on the M14x...It's not listed at all on the M18x.

Thanks if this has been answered recently.

 

Pretty sure it only works with Intel wireless, not killer wifi card

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