Alienware Sales Assistance Thread, Redux

Looking to buy a spare M14x r2 as I'm selling my old m11x r3 to my parents. I would appreciate a pm.

-Npc1978

 

Interested in an M14x. Having difficulties getting PM to work.

 

Need a price quote on M18x R2 with the following: i7-3820QM, 500gb Hdd + 32gb mSata cache, Dual 2GBGTX 680M in SLI, Bluray, Killer Wireless Networking, oh 6gb of RAM. With 2yr advance warranty as well. Thnx

Debating between m17x R4 as Well, so can i get a quote on M17x R4 with following specs:
i7-3720QM or i7-3820QM, 8gb RAM, 1TB RAID 0 (2x 500GB 7,200 RPM), 2GB GTX 680M, 17.3-inch WideFHD 1920 x 1080 120Hz NVIDIA 3D Vision Bundle,
BluRay, Killer Wireless Network, 2yr advance warranty.

 

Need a price quote on a Alienware m18x R2 with dual 7970 crossfire, bluray, killerwifi card, i7 3720QM. Thanks.

 

Still waiting

 

mig909 (and others, if it applies) - send a PM direct to the reps involved (rev, for example, for US orders) and you'll get results faster. I don't think they regularly check this board, and more just look for PM's from folks.

So, send 'em a PM with the complete specs for your desired system, and they may be able to get back to you faster.

 

Can u PM for me, i dont have enough posts to PM

 

watch out for fake promises made my dells agent, if they tell u you will get a refund after delivery of your alienware.

my agent does not reply to my emails nor can i locate him over phone, not cool dell, not cool.

 

Must... Post...
Need... PM... Permission

man none of the coupon codes are working (150$ off a $1700+ system)...
now how can i, a poor engineering student, play skyrim...?

 

Same problem I've had to raise a dispute with my bank as Dell decided to send me a laptop I didn't order, take $4000 and then ignore email and calls, been going on three weeks now. The problem is the agents in India are on commission and just want a sale regardless, once they have the money they disappear.

 

Gutted, Angry, Very Disappointed

The saga...

Ordered my new M18X on 28th September, 30th September, confirmation received. 8th October, I rang Dell to find out what was happening as i was still on Pre-Production and was told that the motherboard was out of stock and not being replenished, as of the 2nd October.... No-one had told me anything.

It's been over 7 weeks now with no Alienware Pc and to find that my order was on hold from the 2nd day or order confirmation, very very disappointed Dell.

OB

P.S. Apparently someone from sales is going to ring me today... guess I'll wait and see if that happens...

I now have to cancel and rebook my order....

 

Be very careful cancelling and re-booking, I was advised to do that and now they have taken the money twice from my account - and I have no laptops and they are refusing to refund any money until they go through the entire delivery process, return process and then 10 working days after that a refund might be applied to my account. All of this on the advice of their sales reps that the order had be cancelled - they were never cancelled and they say it's not their problem speak to customer service.

 

Hello All,

Thanks Jef for your reply.

I Work for the Dell Canada team, if you are looking for a price for the Canada I can give you the best price.

Send me Full Specs & your Contact Info in Canada by PM, and I'll be more than happy to contact you.

Cheers

 

This may sound silly, but since being new here I hopefully can have some leeway with silly questions. How exactly do I send a PM, since the option does not seem to be popping up for me?

 

Hello, welcome to NBR
Please read this:
http://forum.notebookreview.com/sit...-send-private-messages-create-signatures.html

If you have further questions concerning forum usage, please use the search function.

 

Thanks for the help. Unfortunately searching for private messaging didn't yield the above results, but I could chalk that up to a long day and short attention span.

 

Went to send Rev a PM and got this...No longer helping peeps?

rev has chosen not to receive private messages or may not be allowed to receive private messages. Therefore you may not send your message to him/her.

If you are trying to send this message to multiple recipients, remove rev from the recipient list and send the message again.

 

So is there any way to get a price quote in the US now?

 

Hey Alienware reps,

I ordered my m17x R4 (nvidia 680m) on september 25th, with an EDT of 10/8... but I've been delayed to 10/15 and NO ONE will return my phone calls.

The sales manager who I ordered through offered to expedite my order (days prior to the delay) and give me a $100 towards any accessory I wanted because he could do nothing about the Intel CPU refresh that came out days after I ordered. And I emailed him back with the mouse I wanted and he said it was ordered.

Lies. I called the US Sales team and I was told it was just an open quote, no order was ever placed for the mouse.

Seriously, if I have to call back again tomorrow, heads will roll. I can only leave so many voicemail messages for the sales team that I ordered through. This is just flat out awful customer service.

 

If your not in a ASAP rush, try holding off till Black Friday next month. Every year there are great deals to be had. Hoping anyway!!

 

So, who should I contact for UK orders, I remember it was mentioned some time ago but can't remember any more I'm a bit busy at uni so I would appreciate it if I wouldn't need to shuffle through hundreds of posts

 

So currently there isnt a rep for US orders?

 

Hi Tarik. Please advise what's up with Rev. Should I be closing this thread down, or is the contact person for US Alienware Sales going to be handed off from Rev to someone else? Feel free to reply by PM if it is more appropriate than posting.

 

is there a discount coupon for refurbished systems?

 

Hey everyone, Sorry for not being online for a few days. I had a very, very last minute trip that took me out of town for some training's. While I was there my inbox filled up and I did not have many connectivity options where I was. Inbox has been cleared out so feel free to send your PM's if you need some help.

Again sorry for the delay and the misunderstanding. Let me know if I can help.

 

Thanks, Rev. Welcome back, bro.

 

Welcome Back bro we missed you

 

PM sent Rachid on a UK order

 

Pm sent to Rachild

 

I just wanna know who I can contact on the forum about my alienware order that might be able to help me out. Thanks!

 

Just wondering what your issue is? just out of interest more than anything

 

Deleyed my computer for another 10days 1 day before the scheduled ship date. Had plans around that date. Paid full interwebs price for it like a dumdum too lol. Configured a sager with better specs for hundereds less so unless they make it worth my while im canceling/sending it back and just gonna buy the sager....

 

I think if its still in Pre production or order processing you can still cancel and get a refund, dell should only take payment when it has been dispatched, could always order your machine again with any discounts you can find.

There should be a option to chat online about the status of your order specifically (not the sales chat) and they will be able to help you. Buy the alienware , just be patient, they will probably be able to give you a nice discount as well , the base and lid of the machine is whats holding up production at the moment (I am still in pre production).

Where you buying from?

 

Like I said unless they make it worth my while im giving it back once it does get to me or canceling now. I do love alienware but between the sager being MUCH cheaper. Thus sudden delay ill be going sager unless alienware changes my mind which I know for a fact they could. Just a matter of if they want to.....

I never saw a pre production. Order pending straight to production?? I bought straight off the alienware website.

Ive been told by a few people here that I should be able to cancel my order at anytime or send it back once it gets to me all with no restocking fees or shipping charges...

I want to find someone here with alienware 1 because they seemed to be more in touch and want to help more than the average cs rep on the phone and 2 I want them to make me stay alienware....

 

cheaper doesn't mean better

 

Sager doesnt have the looks or frills of alienware and im well aware that alienware has the better warranty but when I can get the same specs for damn near 1k cheaper im gonna consuder it....

Also the sager gets the 4gb 680m vs the 2gb 680m from alienware. Yea yea nit gonna notice a duffetence mist games dont use 2gb even but bottom line is 4gb> 2gb.....

To be more exact the sager specs exactly the same with the best screen offered AND gaurenteed shipping in 2 byssiness days.... also with the 4gb 680m and 2gb more ram came to $2193 while I paid over $2800 for the alienware. Yes I get 1.3" more on the 18x and a few frills but for that price difference ill for sure consider it...

Please please dont get me wrong here. Im not raggin on alienware in fact ive loved every single one ive had and hope someone from alienware can sway me back.... like I said I know they can Its just if they want to and im not asking them for a free computer or 50% off. Just sonething to knock me off the fence on this....

 

hi Rev,
PM sent
thanks

 

Ok, it took me all morning to get through this thread whenever I had a few minutes to work on it, and I guess I'm about ready to send Rev my PM.

Basically I have two questions, the first being, is it possible to identify the configuration of a model based on its extended model number? Amazon has a Alienware M17x R4 AM17xR4-7526BK listed for $1642 which seems incredibly low, but its missing some important infor, like what video card its using. What it does have is listed below:
Intel Core i7 3610QM 3.6 GHz
750 GB 7200 rpm Hard Drive
17-Inch Screen w/ 1920x1080 pixels
Windows 8
16 GB DDR3 SDRAM
Hard Drive 750 GB
Wireless Type Bluetooth
Number of USB 2.0 Ports 1
Number of USB 3.0 Ports 2
Hard Drive Interface Serial ATA
Hard Drive Rotational Speed 7200 RPM

So, obviously I'd rather order from Dell directly (especially if I can get one with Windows 7 still since this one has 8), but I can't seem to come up with a build anywhere close to this for under $2300. I know it seems unlikely, but I figured it was worth at least asking here and giving it a shot.

Ok, Rev. PM is away. Thanks for any help.

 

can some one qoute the cost of a 3940xm please..

 

yeah, 1100 bucks...or so....but the first dell impression way....2200 bucks...

 

Good morning everyone. I have just finished going through all of the weekend PM's. Thanks to everyone who has gotten in touch, and let us know if you need any further follow up.

It is with deep regret that I inform you all that I will no longer be as much of a presence on this forum as I have been. I have moved on to a little bit of a different role here in the company and my focus will be elsewhere, however I would like to introduce Andrew@Dell. He will be your US Alienware sales specialist on this forum and is happy to help you all with what he can. He will be taking over for me so that there is no gap in quotes created for you. Andrew and I have worked closely together in the past and he is someone I trust personally to help you all with your questions and concerns. I will still be online and if you need to get in touch with me please feel free to continue to send me PM's. I want to thank all of you as I have found a great home on these pages and will continue to be a NBR forum regular.

The process for quote creation will remain the same. Just send Andrew your contact information ) First and last name, Billing addy, email addy, phone number) as well as the config you are looking for and he can get it over to the guys that will be in contact with you.

Like I said if you need anything just hit me up and I will do my best for you as always.

Thanks again for reaching out everyone,
Rev.

 

Hey NBR folks,

As Rev said, I will be your point of contact for US sales going forward. I am super excited to be able to help you all out with tech questions, sales questions, or anything for that matter.

Thanks Rev for the kind words. as Rev said, I have worked with him for years and am pumped about helping out in you guys community.

Soon, very soon, I will be at 5 posts and will be able to get PMs. at that point, hit me up if you need help.

Also, I am in office Sundays through Thursdays from 8am to 5pm. (Central time) I will stay active while I am in the office.

Thanks guys,

:hi2:

 

Welcome aboard Andrew
Guys, if you have an urgent request for Andrew please send me a PM and I will forward to him.

Thanks guys.

 

Andrew are you around still?

 

I got your PM and forwarded to Andrew, he will get back to you asap.

 

Thank you.

 

Hey DeeX, I got your PM through Rachid,

I am getting your info to one of our reps who will be reaching out to you soon to look for the best possible promotion and price for you. thank you for your patience.

-Andrew

 

Hi Andrew .. I just sent you a PM.. if you have time to help me with my order.
Thnx

 

Thanks flyshot,

I got your PM. I will take a look at it. One of my sales teammates will reach out to you to help.

you are very welcome.
-Andrew

 

Hey ya'll looking to purchase ASAP..was 3/4 done with ordering via phone with dell but was told the quote I was given and going to pay for my stock m17x r4 was way too high..been working and going to school full time so it took me a while to accumulate funds needed for my purchase..As Black Friday is at the end of the month ..im woRried that I will be paying a significant amount more had I waited..If you guys can help me or steer me in the right direction I'd appreciate it so much...new to forum so just learning my way around here

Also I am unable to private message for some reason