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    Alienware Sales Assistance Thread, Redux

    Discussion in 'Alienware' started by Dell-Bill_B, Jun 8, 2012.

  1. JCBW

    JCBW Notebook Enthusiast

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    Andrew@Dell,

    I sent you a PM about an M17x.

    Thanks
     
  2. Prolixious

    Prolixious Notebook Deity

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    I would also like to know who your rep is. :eek:
     
  3. Dolomite

    Dolomite Newbie

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    So this is the deal i was able to negotiate for my M14x R2, I started with a base price of $1399.99 (initial $525 off), built it up to $2024 with a new processor, SSD and Killer wireless and received a final price of $1799.99 before tax.

    I talked to several reps, as well as messaged Rachid@dell from our forums here. I got my number down as low as i could, and then i informed them of a coupon I was able to find for $150 off (3C7PPSZJQR34MR available until february 1st so be quick!)

    How do you think i did? This was my first alienware purchase so to be honest im quite happy either way haha.
    If you dont count the 525 initial off (which is almost always applied anyways) its a 29.4% saving, but realistically its 11.1% off of the base price.
    If youd like to know the rep i purchased it through just send me a PM and ill get his information to you.
     
  4. Zoeii

    Zoeii Notebook Enthusiast

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    I would like to get a US quote for a M18x. Who should I PM? Rev is not accepting PMs.
     
  5. JCBW

    JCBW Notebook Enthusiast

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    I would say Andrew@Dell, but I sent him a PM a week ago and have not heard back from him. I don't know if any of the Dell Reps are still following this thread.
     
  6. Rachid@Dell

    Rachid@Dell Company Representative

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    Please send a PM to me and I'll get you the best deal.

    Thanks
    Rachid
     
  7. JCBW

    JCBW Notebook Enthusiast

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    Rachid@Dell,

    I sent you a PM about the M17x.

    Thanks
     
  8. jefflackey

    jefflackey Notebook Evangelist

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    Rachid, sent you a PM on an M17x. I need to order something quickly. thanks.
     
  9. Rachid@Dell

    Rachid@Dell Company Representative

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    Thanks for the PM
    Please expect a call from one of our reps shortly.

    Thank you
    Rachid
     
  10. jefflackey

    jefflackey Notebook Evangelist

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    Rachid, thanks, haven't seen an email or call yet - did I give you my phone number in my PM?

    Jeff
     
  11. Rachid@Dell

    Rachid@Dell Company Representative

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    No, I only have your email, please send me a PM with your phone number and shipping address.

    Rachid
     
  12. j_chnd

    j_chnd Notebook Enthusiast

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    Rachid sent another PM, this time with my contact info. Thanks.
     
  13. Rachid@Dell

    Rachid@Dell Company Representative

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    Got it, thank you.
     
  14. jefflackey

    jefflackey Notebook Evangelist

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    Sent via PM - thanks.

    Jeff
     
  15. D1480LU5

    D1480LU5 Newbie

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    Hi all,

    I'm looking to purchase an Alienware M18X R2 in the next month (waiting for my tax reimbursements :D)

    Unfortunately in Belgium we cannot buy the M18X via DELL... :(

    What is the best way to order that laptop?
     
  16. jefflackey

    jefflackey Notebook Evangelist

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    Rachid, how long before I can expect someone to connect with me? No emails or any other contact so far.

    Jeff
     
  17. Zoeii

    Zoeii Notebook Enthusiast

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    Well, I have been waiting and waiting for a quote. Price has gone up on the website. Guess I'll buy Sager through Xotic pc.
     
  18. Nardon

    Nardon Notebook Consultant

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    Rachid can you help us with shipping products outside of uk from the uk outlet?

    Or is there any way its possible?
     
  19. jefflackey

    jefflackey Notebook Evangelist

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    Yeah, I needed to buy two laptops and for various reasons early in the week, so one of them I have already purchased (an ASUS) and the other will probably be through Mythlogic now. I do have a need to buy a third one in a month or two, so I'll try getting a quote again then.
     
  20. idiotpilot

    idiotpilot Notebook Evangelist

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    I bought an m14 with the specs in sig for 940$ shipped. Jagan @ Aw helped me a lot. Even kicked in free overnight shipping.
     
  21. jefflackey

    jefflackey Notebook Evangelist

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    Well, turns out one of the laptops I need to purchase has a problem with parts availability so I still need to purchase another laptop quickly. Rachid, if you're reading this, could you please update us or direct us to someone who can help? I've also noticed a price bump since I first requested a quote.
     
  22. j_chnd

    j_chnd Notebook Enthusiast

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    Couldn't wait any longer for a quote (been living on an Acer a200 tablet for months) but still wanted and m14x. Bought today at the best deal I could manage. Probably overpaid due to my impatience and need, hopefully not by too much.
     
  23. JCBW

    JCBW Notebook Enthusiast

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    I’m trying to be patient as this is supposed to be the best place to get a good deal from AW, but after sending a PM to one Rep and waiting for a week with no response, a second Rep said to send him a PM. Now I have waited a second week and while I did at least get an acknowledgement that he received my PM, I still never had any further contact from anyone. Now some of the discounts and coupons that were available have expired. I guess I’ll just start calling random sales people to see what kind of deal I can get on my own.
     
  24. jefflackey

    jefflackey Notebook Evangelist

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    To the Dell reps here: we really appreciate your offers to help, but I hope you can understand the frustration when we PM you our requests, personal contact info, etc. and get absolutely no response at all. It would be better to not offer the help than to offer it and then not respond. (So, there goes any chance I have of getting the help I need! ;) )
     
  25. darbsllim

    darbsllim Notebook Guru

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    I just sent you a message rachid!
     
  26. jefflackey

    jefflackey Notebook Evangelist

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    BTW - I DID get a response from Rachid - but the response was someone would be contacting me soon with a quote. Which never happened.
     
  27. Zoeii

    Zoeii Notebook Enthusiast

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    I've not gotten any responses. Between the starting price going up and a coupon expiring, we are looking at a $450 price increase. I really wanted to buy AW because I love my m11x, but I cannot keep waiting for a quote that may or may not happen.
     
  28. realmadrid

    realmadrid Newbie

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    HI guys I am new here. I am looking to buy an Alienware M17X. Any help? I am not able to PM you guys(Rev and Rachid) since I have reached the landmark of 5 posts
     
  29. joecait

    joecait Notebook Deity

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    Maybe with Dell going private, most of the reps/employees are more concerned with what will happen and having a job. It's pretty hard to focus on work when such a big change is about to possibly happen.
     
  30. jefflackey

    jefflackey Notebook Evangelist

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    Could be - would be nice if someone posted on here, something like "guys, sorry for the lack of response, we've got some big things going on and will not be able to respond for a couple of weeks" etc.
     
  31. altouche

    altouche Newbie

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    Hey Andrew@Dell, I'll be sending a PM in the morning after my PM privileges are activated.
     
  32. Andrew@Dell

    Andrew@Dell Company Representative

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    Hi altouche,

    I got our PM. I have a teammate here that will be reaching out shortly to help you out.

    thanks
    -Andrew
     
  33. Andrew@Dell

    Andrew@Dell Company Representative

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    Hey Guys,

    I definitely hear your cries in lack of responses from our sales team. It took a couple of days to figure out what was happening and we are implementing a new process to get you guys resolved quicker. I cannot apologize enough to all of you. please PM me if you have not had a response and are still needing assistance. I will make sure that we take care of you quickly. As always thanks a ton for the time and giving us the opportunity to help ya out.

    Game On,

    -Andrew
     
  34. mpham725

    mpham725 Notebook Enthusiast

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    I'm so glad you guys are back! I've been looking into getting an Alienware. I just sent you a pm Andrew@Dell. :)
     
  35. Andrew@Dell

    Andrew@Dell Company Representative

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    Replied. let me know if you need anything else.

    -Andrew
     
  36. JCBW

    JCBW Notebook Enthusiast

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    Andrew,

    Just sent you a PM.

    Thanks
     
  37. jefflackey

    jefflackey Notebook Evangelist

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    Andrew, just sent you a PM, hoping to hear back soon. Thanks.

    Jeff
     
  38. Andrew@Dell

    Andrew@Dell Company Representative

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    Replied to both of you and a few others :). please let me know if you guys have any questions.

    Game On,

    -Andrew
     
  39. jefflackey

    jefflackey Notebook Evangelist

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    @Andrew, the sales rep connected with me today - thanks for the response.

    Jeff
     
  40. Lynseth

    Lynseth Notebook Enthusiast

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    Andrew

    Just sent you a pm

    Thanks
     
  41. Zoeii

    Zoeii Notebook Enthusiast

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    Andrew,

    I just sent you a PM with a quote request.

    Thank you
     
  42. jeffreyac

    jeffreyac Notebook Evangelist

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    Coming back after an absence, now ready to order a couple of computers and looking for a deal. Andrew, are you the man to talk to for US orders these days?
     
  43. jefflackey

    jefflackey Notebook Evangelist

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    Just wanted to report that the sale rep that Andrew hooked me up with (Brady) was great. We talked on the phone on President's day and between the $175 advertised discount on the system I configured, plus another $50 with a coupon, plus another nice cash discount Brady was able to give me, plus the 5% gift card from Dell Advantage and free rush shipping, I got a pretty nice system at a very nice price.

    Andrew - thanks!
     
  44. jeffreyac

    jeffreyac Notebook Evangelist

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    Whelp, after seeing no action here in the forums for a week or so, I bit the bullet and called in to check prices. Got an OK offer - not thrilling, mind you, but OK. Probably going to place it tonight. (Mostly, it was decent because of the current 12% discount offer - they didn't give too much more...)

    ...haven't seen our reps in here for some time, are they still around?
     
  45. Rachid@Dell

    Rachid@Dell Company Representative

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    yes, we're still around :)
    did you try to reach out to Andrew@dell for a quote?

    Thanks
    Rachid
     
  46. JCBW

    JCBW Notebook Enthusiast

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    Just saw this on the AW website and thought I would share:

    "For a limited time only, receive 10% off your PC and hardware upgrades."

    This was for the M17x, I didn't check anything else.
     
  47. jeffreyac

    jeffreyac Notebook Evangelist

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    Yeah, I didn't see any activity here, so went ahead and specced out a system and called. Think the website started at 12% discount on an m18x for me (and a inspiron 17r special edition for the wife), and then I called. Was able to get an OK deal - not thrilling, mind you; I had hoped to do better through the site here, but it was decent enough for me to order. Would have liked to have a thrilling deal, though! :)

    edit: part of the issue is the levels we're dealing with. The guy on the phone says'Hey, great news! I can give you $100 off of your wife's, and $200 off of yours!' Which, if you're talking about $1000 and $1500 laptops isn't too bad. Of course, on a couple of systems, one a nearly maxed out M18x, a hundred bucks is not even a couple percent the total listed price - doesn't even dent the tax I'll pay on the order, so my response is *yawn*.

    Oh, and the order's not placed officially yet - and, honestly, I'm still on the fence. AW reps, if you're still here and you think you can do better and push me out of indifference into 'ordering now!' status, just shout out!
     
  48. Jsheldon

    Jsheldon Notebook Enthusiast

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    Hi Rachid/Andrew,

    I'm new to these forums but have been lurking for a while. Am looking to get a deal on an M18x. As I don't believe my account yet qualifies for PM privileges, could you instead PM me some contact info so I can send you the specs for the quote and any other info you'll need?
     
  49. jpasint01

    jpasint01 Newbie

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    Rachid/Andrew,

    Please PM me I am interested in a top of the line m18x.

    Thanks.

    Joe
     
  50. jeffreyac

    jeffreyac Notebook Evangelist

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    Oops, my bad - totally missed your response in there! I'll shoot Andrew a note with my specs...

    Edit: Andrew, industrial-length PM's coming your way - looking at 2 systems (Inpsiron 17R special edition for the wife, m18x for me), so the length was such I gave you the general situation in one PM, then the system specs in the second PM. I apologize in avance for the huge PM's!
     
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