Alienware Sales Assistance Thread, Redux

Alright, looking around some more it appears that as I live in the States, Andrew is the person I should talk to?

Also, as it appears that I'm also unable to receive PMs until I reach 5 posts, I'll do that first and then PM Andrew directly.

 

Sent pm about quote

 

Go it, please send me your contact details.

Thanks
Rachid

 

Having trouble sending a PM on here. I'm in the US is Andrew who i need to speak to?

 

Yes, please send a PM to Andrew.

 

Well, pulled the trigger on my systems. Total discount, if you look at the completely undiscounted price on the website vs. what I paid was almost 19% off - 18.75%, for you math purists.

I'm generally satisfied - my only real disappointment stemmed from the website deal being pretty good to start with (both my systems started at 12% off on the website, before I called to order) meaning there wasn't a lot more they could give me; as a result, when I first looked at the rep's offer, I was a little non-plussed. After looking at it from a total discount perspective, I felt good enough about it to place the order.

At any rate, thanks to Rachid and Andrew for their assistance.

So, yeah, future M18X owner, right here. Excuse me, need to go get my key to the super exclusive owner's lounge....

(whatya mean there isn't a key????)

 

That's better than the 14.67% I got (4.67% better than the online sale).

I would think that the fact that you were buying 2 systems at the same time worked in your favor though.

The way I look at it, I saved enough to basically get the 4 year warranty with 4 year accidental for free.

 

Is it possible to get a nice m17x for max price of $1300?


Sent from my New iPad using Tapatalk HD

 

Dunno, honestly. The base model itself (lowest config) says 1500 when I checked the website; if you could get say 15% off, that'd put you at 1275, but that'd be before tax - you'd end up getting back up in the neighborhood of 1400 after tax, depending on your tax rate. Could always call and ask, but that might be tough - with the sales currently running it seems to be tough to get much more movement.

I do see that there are not currently any deals offered on the base m17x - so you may get them to apply the current sale or something - but then again, the reps I spoke to were somewhat reluctant. Best guess, you could give it a shot, but under 1300 (especially after tax) might be a little optimistic.

(Oh, and just to be clear, I am most certainly NOT an alienware rep - I'm just speculating here! I'd hate for you to call them and say 'This guy on the internet said I could have 15% off!' )

 

This is absolutely maddening. I have been trying to give my money to these reps and none of them have bothered to respond to my PMs. Also, just purchased my mom a dell system for email/word processing. Not only did they send me a lower end model than that I paid for, it appeared to be used because there was not the he typical plastic over the keyboard and there were finger prints. Not looking forward to wasting 3 hours of my weekend on the phone with Dell. If I were you guys, I'd go with a company who cares about your business and has better prices to start with.

 

Hey Guys,

I have responded to all the PMs that I have received. I will be away from the office for over a week. While I am gone, please forward over any messages to Rachid@dell . He will be able to forward any questions to one of my teammates who is not on the forum who can help.

thank you all.

-Andrew

 

Windows® 7 Home Premium, 64bit
3rd Generation Intel® Core™ i7-3630QM (6MB Cache, up to 3.4GHz w/ Turbo Boost 2.0)
8GB (2 X 4GB) Dual Channel DDR3 at 1600MHz
1TB RAID 0 (2x 500GB SATA 3B/s 7,200 RPM)
2GB GDDR5 AMD Radeon™ HD 7970M
17.3-inch WideFHD 1920 x 1080 60Hz WLED
Killer™ Wireless-N 1103 a/g/n 3x3 MIMO for Gaming & Video and Bluetooth 4.0
Slot-Loading Dual Layer DVD Burner

sense my m14x r2 had a hardrive failure i was looking at this beast but the hp pavilion dv6-6173cl
has:
Processor Name: Intel Core i7-2670QM
Processor Speed: 2.2 GHz
Operating System: Windows 7, Microsoft Windows 7 Home Premium
RAM: 8 GB
Weight: 5.8 lb
Screen Size: 15.6 inches
Native Resolution: 1366 x 768
Graphics Card: AMD Radeon HD 6770M
Graphics Memory: 1024
2nd Graphics Card: Intel HD Graphics
Storage Capacity (as Tested): 1000 GB
and its 950$! can I someone get a good quote for me? I'm about a year away from college, looking into video game design so I need something like the m17xr4 , thanks!

 

Funny how Dell ignore my post and didn't even attempt to contact me. Whatever.

 

Just for clarification, the process is you PM them with your system, and the quote process goes from there - so you'd need to initiate it with a PM. They generally don't respond to just a post here.

(You may have done this and not been contacted, in which case I would understand your frustration - but just in case you hadn't dropped a PM to rachid or one of the other reps, give that a try)

 

Please send me a PM with your config details, name, shipping address, email and phone number, one of our reps will get in touch with you shortly.

Thanks
Rachid

 

How do I send a PM?

 

Click on Rachid's name above his avatar, then select the 'private message' option - should get ya started.

 

Send you a PM, Richard@Dell, can't wait for your response!

 

Hey Guys
I received all your PM's and forwarded them to Andrew's team.

Thanks
Rachid

 

I did, and sent a PM and STILL no response from them. This is why I starting to hate Dell.

 

I'm really sorry to hear that, I'll make you get a call tomorrow morning. Please feel free to reach out to me and I'll do my best to help.

Thanks
Rachid

 

Well, someone called me when I was busy at work and I can't talk usually. I asked him if he could call me back at 5:30 and he said sure. No call. Ugh.

 

Finally talked to someone tonight. And only $50 off a AW....no thanks. LOL

 

I just ordered my new laptop from a lady I have been dealing with for a while on other pcs and she always gave me a good deal. Here is what I got. Let me put it this way. This build is $2300 on the site. The REP's here would only take off $50. I called her, and this is what she sold me the laptop for WITH a 3 Year Onsite warranty!!! Upgraded to the 675m, and 1920x1080 display. I have a 256gb M4 SSD and 16gb Vengence memory ready to go in it from my other laptop I sold.

------

Quantity Item Number Description Unit Price
1
225-2945
Alienware M17X R4 with Soft Touch - Direct
$1192.04
1
319-1472
3rd Generation Intel Core i7-3630QM (6MB Cache, up to 3.4GHz w/ Turbo Boost 2.0)
$0.00
1
317-9739
6GB DDR3 at 1600MHz
$0.00
1
331-6912
English Keyboard, 101 Key, M17X R4
$0.00
1
320-3275
17.3-inch WideFHD1920 x 1080 60Hz WLED
$0.00
1
320-9502
2GB GDDR5 NVIDIA GeForce GTX 675M
$0.00
1
342-4414
500GB 7200RPM SATA 3Gb/s
$0.00
1
331-6859
AlienFX Color, Quasar Blue
$0.00
1
421-7439
Alienware Command Center Software, M17X
$0.00
1
421-5789
Windows 7 Home Premium 64 bit Service Pack 1, English, w/Media
$0.00
1
318-2314
Stealth Black with Soft Touch Finish
$0.00
1
410-0548
Adobe Acrobat Reader
$0.00
1
318-2005
Slot-Loading Dual Layer DVD Burner (DVD+-RW, CD-RW)
$0.00
1
318-0424
Creative Sound Blaster Recon3Di with THX TruStudio Pro Software
$0.00
1
430-4710
Intel 2230 Wireless-N
$0.00
1
331-7193
Alienware M17x 240W A/C Adapter
$0.00
1
331-6865
Alienware Documentation
$0.00
1
331-6868
Placement, M17X R4
$0.00
1
331-6867
Shipping Material, M17X R4 - Black
$0.00
1
461-8389
NO VIRUS PROTECTION REQUESTED
$0.00
1
331-6909
Resource DVD, M17X R4
$0.00
1
331-8045
Windows 7 OS Label, Alienware Notebooks
$0.00
1
420-9691
DataSafe Local BackUp
$0.00
1
420-9956
PC Restore
$0.00
1
421-0092
DELL-DOWNLOAD-FLAG
$0.00
1
421-3874
Camera Software 2.X, Factory Install
$0.00
1
421-4289
Dell Support Center Software 3.0
$0.00
1
421-7440
Quickset, M17X R4
$0.00
1
421-4047
Dell Digital Delivery Client
$0.00
1
421-9378
Windows 7 Browser Search for Alienware
$0.00
1
312-1334
90WHr 9-Cell Primary Battery
$0.00
1
421-8801
Microsoft Office Trial
$0.00
1
995-6093
Dell Hardware Warranty Plus On-Site Service, Extended Year(s)
$0.00
1
995-6083
Dell Hardware Warranty Plus On-Site Service, Initial Year
$0.00
1
995-6143
In-Home Service after Remote Diagnosis, Parts and Labor On-Site Response, 2 Year Extended
$334.00
1
995-6103
In-Home Service after Remote Diagnosis, Parts and Labor On-Site Response, Initial Year
$0.00
1
950-3339
3 Year Limited Warranty
$0.00
1
421-1723
Soft Contracts Dell In-Home Hardware Agreement for Alienware
$0.00
1
993-8582
Warranty Support, 2 Year Extended
$15.00
1
994-3730
Warranty Support, Initial Year
$0.00
1
469-0500
No Wireless HD Selected
$0.00
1
331-1349
Standard Nameplate
$0.00
1
A5750525
Your Dell Advantage benefits have been applied and $1 discounted from your primary order.
$1.00
Item Sub Total $1542.04
Item Ship Charge $0.00
Item Tax $127.22
Item Total $1669.26

 

Congrat! Very nice deal. I wish I could meet someone like your sales rep.
All of them I have been dealing with were not willing to work with me. Maximum $70 lol.

 

I actually just talked to her and she is working on the deal for you as she mentioned it. Let me know how it goes. If you could edit your post for me to remove my personal name. I wasn't even aware I posted that on the forum when I should have done that by PM. Thanks.

 

just speak to a lady only can give me 75 dollar discount on alienware m14x that suck

 

Quantity Item Number Description
1
225-2945
Alienware M17X R4 with Soft Touch - Direct
1
319-1473
3rd Generation Intel Core i7-3740QM (6MB Cache, up to 3.7GHz w/ Turbo Boost 2.0)
1
317-9740
8GB Dual Channel DDR3 at 1600MHz
1
331-9610
English Keyboard, 101 Key
1
320-3275
17.3-inch WideFHD1920 x 1080 60Hz WLED
1
320-9499
2GB GDDR5 AMD Radeon HD 7970M
1
342-4414
500GB 7200RPM SATA 3Gb/s
1
331-6859
AlienFX Color, Quasar Blue
1
421-7439
Alienware Command Center Software, M17X
1
421-8687
Windows 8, 64-bit, English
1
318-2314
Stealth Black with Soft Touch Finish
1
410-0565
No Adobe Reader Selected
1
318-2005
Slot-Loading Dual Layer DVD Burner (DVD+-RW, CD-RW)
1
421-8877
Cyberlink Media Suite Essentials DVD
1
318-0424
Creative Sound Blaster Recon3Di with THX TruStudio Pro Software
1
430-4712
Killer Wireless-N 1103 a/g/n 3x3 MIMO for Gaming and Video and Bluetooth 4.0
1
430-4706
Internal Wireless Bluetooth 4.0
1
331-7193
Alienware M17x 240W A/C Adapter
1
331-6865
Alienware Documentation
1
331-6868
Placement, M17X R4
1
331-6867
Shipping Material, M17X R4 - Black
1
421-8802
McAfee Security, 30 Day
1
421-8831
Additional Software
1
331-9964
Resource DVD, M17XR4
1
421-7440
Quickset, M17X R4
1
312-1334
90WHr 9-Cell Primary Battery
1
421-8801
Microsoft Office Trial
1
995-6093
Dell Hardware Warranty Plus On-Site Service, Extended Year(s)
1
995-6083
Dell Hardware Warranty Plus On-Site Service, Initial Year
1
995-6113
In-Home Service after Remote Diagnosis, Parts and Labor On-Site Response, 1 Year Extended
1
995-6103
In-Home Service after Remote Diagnosis, Parts and Labor On-Site Response, Initial Year
1
950-3338
2 Year Limited Warranty
1
421-1723
Soft Contracts Dell In-Home Hardware Agreement for Alienware
1
987-5301
Warranty Support, 1 Year Extended
1
994-3730
Warranty Support, Initial Year
1
931-7701
Accidental Damage Service, 2 Years
1
421-1719
Soft Contracts Consumer Accidental Damage Agreement for Alienware
1
469-0500
No Wireless HD Selected
1
421-1574
Alienhead Chrome Blue
1
421-1593
Alienhead Chrome Blue
1
331-1349
Standard Nameplate
1
A5750525
Your Dell Advantage benefits have been applied and $1 discounted from your primary order.


Order Subtotal: $1,700.56
Shipping and Handling Total: $0.00
Tax Total: $118.33
Total Amount: $1,818.89
-----------------------------------------------------------------
Patience is good.

 

Sorry for the n00b question, but do any of these deals apply to Laptops purchased with financing or is it only for machines that are paid outright?
My M15X is starting to chug and stutter when playing games and I'm looking at getting a new machine.
Thanks

 

Hi! I have recently tried to purchase Alienware m17x with Installment plan, but the website said "this financial option cannot be offered today". I'm really serious about getting the Aleinware, but my budget is up to $1350, and I really need some discount so I can pay for this laptop on my own. I am planning onto pay through the installment plan and discounts do certainly make it easier for me to pay without asking my parents for money to buy the laptop. My current laptop unfortunately got fried because of its battery exploding, and my seller could not refund me or give me replacement because it was out of warranty. So dell's installment plan is perfect for me to utilize paying for the laptop on my own. My current configuration is below
PROCESSOR 3rd generation Intel® Core™ i7-3630QM processor (6MB Cache, up to 3.4GHz w/Turbo Boost 2.0) edit
OPERATING SYSTEM Windows® 7 Home Premium, 64bit edit
OFFICE SOFTWARE Microsoft® Office trial edit
MEMORY 12GB Dual Channel DDR3 at 1600MHz (4DIMMS) edit
VIDEO CARD 2GB GDDR5 NVIDIA® GeForce® GTX 660M edit
HARD DRIVE 750GB 7,200 RPM + 64GB mSATA Caching SSD edit
LCD PANEL 17.3-inch WideFHD 1920 x 1080 60Hz WLED edit
WIRELESS CARDS Killer™ Wireless-N 1103 a/g/n 3x3 MIMO for Gaming & Video and Bluetooth 4.0 edit
WIRELESSHD None
My account should be under the name of Weilun Chen. If there's anything that you can do, please, I really need the laptop for school. Thank you so much.

 

Please send me a PM with your phone number and we will call and give you the best deal on this config.

Thanks
rachid

 

This may be the wrong place to post this, but I can't find a more suitable thread/forum. I remember a couple of years ago there was a sub forum dedicated to laptop deals/coupons, or was it specifically Dell/AW? In any case could've been another site, but just wondering if this site has something similar to see if there's a new 25% off coupon or something for laptops.

@kyuss I believe Dell has a 12 month 0% interest financing option for dell preferred accounts. Only downside is you pay directly from your bank acct, no credit cards.

 

no worries, just send us a PM with details and we will get you the best deal

Thanks
Rachid

 

Hello,

I am planning to buy a laptop this moth, and I am very interested in m17x. I would like to have geforce 680m and i7 processor as well as this combination of 500gb HDD + 128 SSD boot drive. On website this build was too expensive for me, and I would like to know what would be the best deal I could get.
The second question is about "Accidental Damage Service"; is it possible to buy 1 year for now, and in couple on months (maybe even in 1 month) buy extra 2 or 3 years? I really would like to get it, but it would make the price even higher...

Windows 8, 64-bit, English
3rd Generation Intel® Core™ i7-3630QM (6MB Cache, up to 3.4GHz w/ Turbo Boost 2.0)
8GB (2 X 4GB) Dual Channel DDR3 at 1600MHz
500GB 7,200 RPM Storage + 128GB mSATA Boot Drive
Intel® Centrino® Wireless-N 2230 With Bluetooth 4.0
Slot-Loading Dual Layer DVD Burner (DVD+-RW, CD-RW)
1 Year Essential Support
1 Year Accidental Damage Service
2GB GDDR5 NVIDIA® GeForce® GTX 680M
17.3-inch WideFHD 1920 x 1080 60Hz WLED



Thank you,
Lukasz

 

Sorry Rachid, I could not figure out how to PM you so I listed what I am looking for here. Perhaps because I only have 2 posts.

PROCESSOR 3rd Generation Intel® Core™ i7-3840QM (8MB Cache, up to 3.8GHz w/ Turbo Boost 2.0) edit
OPERATING SYSTEM Windows® 7 Home Premium, 64bit edit
MEMORY 8GB (2 X 4GB) Dual Channel DDR3 at 1600MHz edit
HARD DRIVE 750GB 7,200 RPM + 64GB mSATA Caching SSD edit
VIDEO CARD Dual 2GB GDDR5 NVIDIA® GeForce® GTX 680M - SLI® Enabled edit
WIRELESS + BLUETOOTH Intel® Centrino® Wireless-N 2230 With Bluetooth 4.0 edit
INTERNAL OPTICAL DRIVE Slot-Loading Dual Layer Blu-ray Reader (BR-ROM, DVD+-RW, CD-RW) edit
My Software & Accessories
COLOR Nebula Red Anodized Aluminum edit
PERSONALIZED PLATE Personalized Plate (Seleucus) edit
ALIENFX COLOR Terra Green edit
WALLPAPER Alien Red Glyphs edit
BAGS & MICE Alienware Orion M18x Backpack - TSA Friendly edit
My Accessories
SUPPORT 3 Year Essential Support edit
SECURITY SOFTWARE McAfee SecurityCenter, 36-Months edit
PRODUCTIVITY SOFTWARE Microsoft® Office trial edit

Dell Recommends
Express your ideas, solve problems and simplify everyday projects with Microsoft® Office Home and Student 2013
Upgrade to Microsoft® Office Home and Student 2013, English [Add $139.99 or $5.00/month1]
TAX ESSENTIALS QuickBooks Pro 2013 edit
ALSO INCLUDED WITH YOUR SYSTEM
SOUND OPTIONS Creative Sound Blaster Recon3Di with THX TruStudio Pro Software
LCD PANEL 18.4 inch (467.36 mm) WLED WideFHD (1080p) display (1920 X 1080)
WIRELESS HD None
Primary Battery 96WHr 12-Cell Primary Battery
SYSTEM COLOR Alienware M18X R2 with Soft Touch
AUTOMATIC UPDATES Alienware M18x 330W A/C Adapter
Keyboard English Keyboard
Adobe Reader Acrobat SW Adobe Acrobat X Reader
Documentation Alienware Documentation
Shipping Material Shipping Material
Additional Software Additional Software
Standard Nameplate Trigger Thank you for Purchasing Alienware

 

Click on the name and hit private message. I sent a private message but never got a response.


Sent from my iPad using Tapatalk HD

 

What else is new. LOL

 

sadly i never noticed bad service until recently. I was working with the rep that someone else posted here and now when my 18 is on hold.. i cant get anyone to help. I pm'd the reps here and nothing. strange. not a common occurrence.

 

No response so far from the reps. Was hoping to see if there are any discounts on the extended warranty. On a side note, anyone know if it is possible to buy the extended warranty from dell at a discounted rate?

 

I am looking at getting a new laptop. I currently own an m18x r1 i7-2720qm with xf 6970 and it has been great for me. I will probably end up giving this to my daughter.

m18x r2: main options I will add at config time are:
3rd Generation Intel® Ivy Bridge Core™ i7-3940XM Extreme Edition (OVERCLOCKED to 4.2GHz, 8MB Intel® Smart Cache, 55W Max TDP) + [3rd Heatseink & IC Diamond]
Alienware - SLi ENABLED DUAL (2) 2048MB PCI-Express nVIDIA GTX 680M's (4096MB Total) w/ GDDR5 DX11 Video Cards
Bigfoot Networks Killer™ Wireless-N 1202 + Bluetooth 4.0 (Dual Band)
4159.00

I will do my harddrives and RAM aftermarket (newegg) (I may do the optical drive bay with a HD since that is a PITA to do yourself on the Alienware)

Games I am currently playing: SC2 HOTS, Bioshock Infinite, Skyrim, Crysis 3

Is there any advantage to buying from Dell? (Dell charges sales tax where xotic does not)

I have owned several Alienwares (m17xr1, m17xr2, m18x, m14x, m11x) and those are the laptops I have kept and still work to this day (given to wife, kids, etc) whereas I have also had Sagers and Asus in the past and those have always failed after time in one way or another (whether hardware, or build things such as hinges or such that lead to hoopdieness).

Now, I am contemplating on where I should get it from. The fact that I can get the options I want: (i7-3940XM EE OC, 2xGTX680m) for $4159 +$54 shipping from xotic, plus they offer a discount for cash.

I am hoping a rep could help me (don't much care for trying to communicate by phone unless I have a definite and specific person to talk to) who might be able to match what xotic does including my bottom line (read: sales tax), when I added my options on Dell site, the total came to $4,544.66 ($4179 + $365.66 stax).

 

Curious, people say to call in to haggle. Does haggling work on the business side too if one is interested in a precision? Or do they assume if you're on the business side you have money?


Sent from my iPad using Tapatalk HD

 

PM sent to Rachid. Looking to purchase soon and in the future when the Haswells are out. Hopefully you team can help out.

 

Hey Guys,

Just got done replying to several PMs. as far as getting the best deals, we can definitely look at promotions for you and make sure we get all of you the best deals.

-Andrew

 

Received a call from Andrew yesterday. He was very friendly and helpful. Andrew gave me a deal and I placed the order. I can't wait for the m17x to ship.

 

Andrew@Dell I sent you a PM.

 

Thank you for the kind words. If you have any questions let me know. enjoy the M17x.
:thumbsup:

Hey,
Got your PM, one of my teammates is much more comfortable with the system you are looking at. he will be calling you shortly.

Thanks,
-Andrew

 

Look forward to hearing from him.

Andrew - haven't heard from anyone yet????

 

Hi, newbie here.
I am looking to choose between Alienware m14x r2 versus m17x r4

Basically for gaming, storage of pictures since using my DSLR a lot.

No problem with purchasing refurbished ones.

Already approved in dell preferred account.

purchased XPS one 27 and wanting something i can walk with

Still student so looking for some nice deal?

 

Since I don't have enough posts under my belt to PM a user here (although I've been a lurking member since Feb, 2012), maybe I can get one of the available Dell/Alienware Sales Reps to take a look at the config below and PM me? I imagine a phone call would then ensue, once contact info had been given ;-)

Alienware M18X R2
Windows® 7 Home Premium, 64bit
3rd Generation Intel® Core™ i7-3740QM (6MB Cache, up to 3.7GHz w/ Turbo Boost 2.0)
16GB (4 X 4GB) Dual Channel DDR3 at 1600MHz
English Keyboard
18.4 inch (467.36 mm) WLED WideFHD (1080p) display (1920 X 1080)
Dual 2GB GDDR5 NVIDIA® GeForce® GTX 680M - SLI® Enabled
1TB RAID 0 (2x 500GB SATA 3B/s 7,200 RPM) + 64GB mSATA Caching SSD
Nameplate Personalized Plate (Olly's Dad)
AlienFX Mars Red
Nebula Red Anodized Aluminum
Slot-Loading Dual Layer DVD Burner (DVD+-RW, CD-RW)
Creative Sound Blaster Recon3Di with THX TruStudio Pro Software
Killer™ Wireless-N 1103 a/g/n 3x3 MIMO for Gaming & Video and Bluetooth 4.0 Adapter
Alienware M18x 330W A/C Adapter

Pretty please? With sugar on top?

 

Im interested in an m18x, probably outlet. Have not seen any available so here I am. Sending you a PM. Thanks.