Alienware Sales Assistance Thread, Redux

I am looking to buy an Alienware m18x r2 with these specs:
PROCESSOR 3rd Generation Intel® Core™ i7-3630QM (6MB Cache, up to 3.4GHz w/ Turbo Boost 2.0) edit
OPERATING SYSTEM Windows® 7 Home Premium, 64bit edit
MEMORY 16GB (4 X 4GB) Dual Channel DDR3 at 1600MHz edit
HARD DRIVE 500GB 7,200 RPM + 32GB mSATA Caching SSD edit
VIDEO CARD Dual 2GB GDDR5 AMD Radeon™ HD 7970M - CrossFireX™ Enabled edit
WIRELESS + BLUETOOTH Intel® Centrino® Wireless-N 2230 With Bluetooth 4.0 edit
INTERNAL OPTICAL DRIVE Slot-Loading Dual Layer DVD Burner (DVD+-RW, CD-RW) edit
My Software & Accessories
COLOR Space Black Anodized Aluminum edit
PERSONALIZED PLATE Personalized Plate (D+N) edit
ALIENFX COLOR Mars Red
Can u help me to find the best deals? Thank you!

 

Hi Rev and Rachid,

I have been looking at buying a new gaming laptop and have been pricing it out on the sager website. One of my friends recommended alienware to me as an alternative and directed me here to talk to you as sales reps.

The specs I am looking for is the following or better

3rd Generation Intel® Core™ i7-3840QM Processor ( 8MB L3 Cache, 2.80GHz) (also pending release I may wait for the new haswell chips)
Dual AMD Radeon HD 7970M GPU with 2GB GDDR5 Video Memory in CrossFireX mode
24GB DDR3 SDRAM at 1600MHz - 3 X 8GB
Raid 0 2x 750gb 7200rpm SATA HD
Intel 180GB 525 Series mSATA SSD - Preconfigured as an OS Drive (Primary Drive C)
Intel Centrino Ultimate-N 6300 - 802.11A/B/G/N Wireless LAN Module
Win 7 pro or win 8

Current Price ***** ill leave blank as I am not sure if talking on the forums is the right place to be doing prices however once contacted I would like to see if you can match of better the price they have given me

I am sadly unable to PM yet as this is my first post however it may let me reply to one from you if you contact me that way. If not I will be watching this forum closely

Thanks!

 

Hi Andrew! I wonder if you could call me when I'm travelling outside of the U.S ?if so I will drop you a PM. I'm looking for a new M18!

 

Hi Rev and Rachid,

This is my m17x configuration:

3rd Generation Intel® Core™ i7-3740QM (6MB Cache, up to 3.7GHz w/ Turbo Boost 2.0)
Windows® 7 Home Premium, 64bit
6GB (1 X 2GB, 1 X 4GB) DDR3 at 1600MHz
500GB 7,200 RPM SATA 3Gb/s
2GB GDDR5 AMD Radeon™ HD 7970M
17.3-inch WideFHD 1920 x 1080 60Hz WLED
Intel® Centrino® Wireless-N 2230 With Bluetooth 4.0
Slot-Loading Dual Layer DVD Burner (DVD+-RW, CD-RW)
Nebula Red with Soft Touch Finish

Need the best deals please. PM whenever possible.

Thanks!

 

Hi, I'm hoping to get some sales assistance with my M18x order, I am in the US:
I copied this from my cart, it was the third from the left on the alienware website for m18x, the one starting at $2849

Windows® 7 Home Premium, 64bit
3rd Generation Intel® Core™ i7-3740QM (6MB Cache, up to 3.7GHz w/ Turbo Boost 2.0)
16GB (4 X 4GB) Dual Channel DDR3 at 1600MHz
1TB RAID 0 (2x 500GB SATA 3B/s 7,200 RPM) + 32GB mSATA Caching SSD
Dual 2GB GDDR5 AMD Radeon™ HD 7970M - CrossFireX™ Enabled

I have the system in my cart on the dell website.

PM when you can, thanks!

 

Hello, I am looking into buying an Mx18 r2 using MPP pricing in the US. I have a system build saved in my cart on the dell website.

PM whenever you can. Thanks.

 

Still waiting to talk to a sales rep sent an e-mail on the dell site and still got no response I am really thinking about giving up on alienware and going with the less expensive sager.

 

hey andrew just PM you, hope to hear from you soon!

i'm pretty sure you have to PM them. if you cant yet just post 5 different times and wait about a day then you will be able to PM.

 

I checked the AW reps profiles and it looks as though their last posts were months ago. They haven't been on at all, looks like this thread is dead

 

Only a month ago.

Also I dont understand why so many people keep on posting the specs they want when the reps constantly tell us to pm them.

 

Just PM'd Rachid, asking if I could get a M17x R4 with:

• INTEL i7 @3Ghz +
• NVIDIA GTX 680M
• 1080p 17.3" Screen
• 8 - 12 GB 1600MHz RAM
• SSD Boot Drive + 1TB Storage

for $2250 Max, and if I could, if I could still do so with the new R5 with a 780M - here's hoping things work out!

 

Did you get a pm back yet ? I am also looking for a laptop

 

I have Pm'd the reps, its been just about a week. Has any1 recently heard back from them ?

 

No replies - seems like they abandoned the threads...? That's pretty stupid...

 

Yeah, I PMed one of the reps asking about warranty extension and have not heard back in a week. Looks like this thread's been abandoned.

 

Been thinking of getting an M18xR2 for a long time, and hoping I can score a sweet deal on the loaded config this week...Here's what I was offered last night on chat with the Dell Rep.

Agent (Windie B): "Alienware M18x R2 Alienware M18X R2 with Soft Touch
Qty :1
Price :$2,962.52


Date: 6/4/2013 1:53:50 AM
Catalog number: 6099s
Online Ordercode: dkdwly4
Chassis Id: 14006
Processor 3rd Generation Intel® Core™ i7-3630QM (6MB Cache, up to 3.4GHz w/ Tur"
&nbsp bo Boost 2.0) I73630Q *******
Operating System Windows® 7 Home Premium, 64bit AW71HPE *******
Memory 12GB (2 X 2GB, 2 X 4GB) Dual Channel DDR3 at 1600MHz 12G4D *******
Hard Drive 1TB RAID 0 (2x 500GB SATA 3B/s 7,200 RPM) + 32GB mSATA Caching SSD 32G1TR
&nbsp 0 ******* *******
Video Card Dual 2GB GDDR5 NVIDIA® GeForce® GTX 680M - SLI® Enabled W8H680D *******
Wireless Networking Killer™ Wireless-N 1103 a/g/n 3x3 MIMO for Gaming & Video and Bluetooth 4.0 K1103 ******* *******
Optical Driver Slot-Loading Dual &nbsp Layer DVD Burner (DVD+-RW, CD-RW) DVDRWRX *******
Audio Creative Sound Blaster Recon3Di with THX TruStudio Pro Software IHD51 *******
Display Panels 18.4 inch (467.36 mm) WLED WideFHD (1080p) display (1920 X 1080) WFHD9B *******
WirelessHD None NOWHD *
Primary Battery 96WHr 12-Cell Primary Battery 12CBATT *******
Hinge Up Space Black Anodized Aluminum HUPB *******
Alienware M18X R2 Alienware M18X R2 with Soft Touch A18MHN *******
AlienFX Quasar Blue BLUE ******* *******
Adapter Alienware M18
330W A/C Adapter ACDAO33 *******
Keyboard English Keyboard KBDENG *******
Adobe Reader Acrobat SW Adobe Acrobat X Reader ADOBEX *******
Documentation Alienware Documentation AWDOCE ******* *******
Shipping Material Shipping Material SHIPM *******
Additional Software Additional Software ADDSW ******* ******* ******* ******* ******* ******* ******* ******* ******* ******* *******
Standard Nameplate Trigger Standard Nameplate SPLATE *******
Hardware Support Services 1 Year Alienware Basic Support DQ
Security Software NO VIRUS PROTECTION REQUESTED NOAVR *******
Office Productivity Software Microsoft® Office trial ITRLW8 *******

Hoping I can get it down to under $2500

 

keep us updated

 

They aren't really cutting them yet price-wise...I checked with the outlet, and they had some sick M18xR2 configs, but they were still 3k after 30% off coupon...I'm surprised they aren't cutting these prices further.

 

Got them down an additional $200...They are basically willing to knock off an additional $400 off of the package prices from the site, at least the most expensive ones...So a loaded M18xR2 for about 2771 before taxes...Pretty good deal, not sure what to do here.

 

Shame the reps arent around as I am doubting I will get my 18x order that I originally placed and need to update my order.

 

Hey guys
Sorry, I've taken a few days off. I replied to all PMs I received. Please resend me a PM if you still didn't hear back from us yet and I 'll get back to you within the next 24H.

Thanks guys.

 

Hi Rachid, can we still get a quote on a system even though we already placed an order? I was thinking of getting a quote on a slightly better system than the one I already ordered. I got an 18 with 765m SLI but want a quote on one with the 770m SLI. Hoping to get a better deal than the $100 off I was given on the one I ordered. I realize I don't have enough posts to PM, but I will shoot you a PM as soon as I can.

 

I can't private message yet as I don't have 5 posts (almost there) but as I mentioned I have an existing order in for an m18x and would like to see about changing it to an 18 if I can get the price close to what I have for the m18x. m18x was suppose to be delivered tomorrow but delayed until the 24th now and I have seen other people post that it's just delay after delay.

Edit: Forgot to mention I am in the US

 

When I try to order mine it won't let me put it in the cart because it says there is a conflict with the 3d display and the silver anodized.

And I can't pm yet.

 

hey rachid!

I am looking for this m18x r3 :

(Basic setup with the SLI 770m upgrade)

REVIEW YOUR SUMMARY
Congratulations! Your system is ready to be built.
Components
PROCESSOR 4th Generation Intel® Core™ i7-4700MQ (6MB Cache, up to 3.4GHz w/ Turbo Boost) edit
OPERATING SYSTEM Windows® 7 Home Premium 64-bit, English edit
PRODUCTIVITY SOFTWARE Microsoft® Office Trial edit
MEMORY 8GB Dual Channel DDR3L at 1600MHz edit
VIDEO CARD Dual NVIDIA® GeForce® GTX 770M with 3GB GDDR5 - NVIDIA SLI® Enabled edit
HARD DRIVE 750GB SATA 3Gb/s (7,200 RPM) edit
Essentials
SUPPORT 1 Year Alienware Basic Support edit
MCAFEE LIVE SAFE No Anti-virus Requested edit
ALSO INCLUDED WITH YOUR SYSTEM
Alienware 18 Alienware 18
WIRELESS CARDS Broadcom 4352 802.11 ac 2x2 and Bluetooth 4.0
INTERNAL OPTICAL DRIVE Slot-Loading 8x SuperMulti Drive (DVDR/RW) (Standard)
POWER PLAN Documentation, English
Keyboard English Keyboard
Driver Broadcom 4352 Driver
Cable US 125V Power Cord
Placemat Setup Instructions English
Systems Management Alienware Command Center 3.0
Retail Software Dell.com Order
Packing Label Dell.com Order
Primary Battery 8-cell Lithium Ion (86 wHr)
Color Choice Silver-Anodized Aluminum
Shipping Material Shipping Material
Resource DVD Resource DVD
LCD 18.4" WLED FHD (1920 X 1080) TrueLife Display
Labels Windows 7 OS Label
Power Supply 330W A/C Adapter
FGA Module AW18_1403_003
Additional Software Additional Software
Optical Software No Optical Software required

I am from Canada and I would like to know the best price I could get for this setup .

I can't pm for now but I thank you for your time !

 

Hi. I am curious what estimate I can get on a base m18 model with an upgraded processor to the 4800MQ?

 

I tried chatting with the Alienware sales experts yesterday to try to get a deal, but wow, what a clueless bunch of people.
I made a configuration and saved it. The sale expert took a look on it to offer me a better deal. It was Alienware 17 with 120Hz and GTX 780M. Costed me around $2750.

The freaking sale "expert" gave me a "offer" on a Alienware 17 with GTX 770 and stock 60Hz display, for $2500! What a ripoff. That cost even more than if you make that configuration on the site yourself. Do they try to scam people who don`t know tech and think they get a good deal from these sale people?

I was shocked and tried to tell him that I know inside out on the newest technology, and asked if he tried to scam me. He said he was sorry and was gonna make another offer for me and send it to my email.

Didn`t hear anything back from him.

What a complete moron

 

What percentage discount should you typically expect from haggling with them??
I put two laptops into my cart (Canadian site) - Alienware M14 for $1499, and a 15" Inspiron for $399. Saved the cart, did online chat asking for discount since I was looking to buy two laptops. All they offered was $100 off the total after tax....

 

Please send me your contact details and I'll call you asap.

Please send me your contact details and we will call you.

 

Rachid@Dell Do you know any US reps that I can contact about changing my 18x order to a 18?

 

Yes, I'll send you a PM with their email address, please contact them asap to get your order cancelled and rebooked.

 

Is Dell not giving any discounts on the new systems at all now?? I have talked to two different agents just now on chat, and neither of them have wanted to help me out. I got $150 off right off the bat a couple of nights ago on a cheaper system. And now they cant even match that..... I might just cancel the order I have already put in and wait or go somewhere else. And to make matters worse, the agent I was just talking to wanted to charge me an extra $100 for 750GB SATA 3Gb/s (7,200 RPM) + 64GB mSATA SSD Caching, which is included in the price of the second option online....

 

I have been doing a lot of research, here is what i've compiled on some tips and tricks to getting discounts without even haggling.

1. 100$ off dell laptop priced at 999$ or more. code: KD8T76PX1RR$T1 (expires august 8th)
2. Student program: 200$ egift card after purchase of dell system priced at 700$ or higher. (If your not a student or don't access to a students help then you can always get 5% back of your purchase in the form of an egift card via the dell advantage program)
3. All orders qualify for free 2 day shipping
4. 3% off of your system with a dell preferred account. If you don't qualify for a DPA you can try talking them into giving you the discount anyways.
5. This one is tricky. If you buy a 400$ gift cards you will receive a 75$ promo egift card that expires in 90 days. You are able to stack gift cards up to 2000$ high if you call on the phone. So with 4-5 75$ promo cards you can get some nice gear to go with your new system (can only use 1 or 2 promo cards per purchase though)... The downfall I see on this idea is if you buy a system with gift cards your unable to return it. So take that bribary 375$ in gift cards with a grain of salt. *Expires June 19th, but similar promo gift cards change on a weekly basis*

Side Note: The M18 was discounted on the website for 42$ off earlier at normal price, because they probably aren't selling as many as they'd like to, but when I checked back that automatic discount was removed.. So I guess they changed their mind. I'd wait it out.

 

Thanks, SecretlyElmo, I did manage to find a rep willing to make a small deal. It just wasn't where I wanted it to be to go through canceling and reordering. So I'm just going to stick with the AW 18 with Dual 765m and upgrade it at a later date. Again thank you for the tips, hopefully it can help someone else going through a similar problem.

 

LOL I have tried for several days to get better deal on the Alienware 17 with GTX 780m and 120hz screen and the best Deal I got was $60 down.

I think the interest is too big at the moment where customers literally throw money at Dell, so for those who want to get better deals might be better off waiting a few months til the interest have gone down

 

I can't PM since I'm a n00b on here, but here's what I'm looking at if anyone can give me a quote or help out. I was either going to get a desktop or a laptop, but I can't decide. I know this is a notebook site, so I don't know if Dell/Alienware will give me a quote for the desktop, but it's worth a shot. I'm also a college student if that makes a difference.

Alienware 17 Alienware 17
Processor 4th Generation Intel® Core™ i7-4700MQ processor (6MB Cache, up to 3.4GHz)
MEMORY 16GB Dual Channel DDR3L at 1600MHz
LCD PANEL 17.3" WLED FHD (1920 x 1080) Anti-Glare Display
INTERNAL OPTICAL DRIVE Slot-Loading 8x SuperMulti Drive (DVDR/RW) (Standard)
WIRELESS CARDS Broadcom 4352 802.11 ac 2x2 and Bluetooth 4.0
Primary Battery 8-cell Lithium Ion (86 wHr)
AC Adapter Alienware 240W AC Adapter
AUTOMATIC UPDATES US 125V Power Cord
Keyboard English Keyboard
Driver Broadcom 4352 802.11 ac 2x2 and BT Driver
Color/Bezels Silver-Anodized Aluminum
Systems Management Alienware Command Center 3.0
RESOURCE DVD Resource DVD
Shipping Material Shipping Material, Non 3D
LABELS Windows 7 OS Label
OPTICAL SOFTWARE No Optical Software required
Documentation/Disks Documentation, English
Placemat Setup Instructions English
Retail Software Dell.com Order
Packing Label/UPC Label Dell.com Order
ADDITIONAL SOFTWARE Additional Software
FGA Module AW17_1403_018/BTO

OR.......

Alienware X51 R2
OPERATING SYSTEM Windows 8, 64-bit, English edit
HARD DRIVE 1TB SATA 6Gb/s (7,200RPM) 64MB Cache edit
OPTICAL DRIVE Slot-Loading Dual Layer Blu-ray Reader (BR-ROM, DVD±RW, CD-RW) edit
VIDEO CARD NVIDIA® GeForce® GTX 670 with 2.0GB GDDR5 edit
KEYBOARD Alienware Multi-Media Keyboard edit
MOUSE Alienware Standard Optical Mouse edit
SUPPORT 1 Year Alienware Basic Support edit
Processor 4th Generation Intel® Core™ i7-4770 processor (8M Cache, up to 3.9 GHz)
MEMORY 8GB Dual Channel DDR3 at 1600Mhz
MONITOR No Monitor
CHASSIS COLOR Matte Stealth Black with Dark Chrome Accents
WIRELESS DW 1506 802.11 b/g/n Wi-Fi Wireless LAN
Driver WLAN Card DW1506 Driver
Systems Management Alienware Command Center 3.0
Resource DVD Alienware X51 Resource DVD
Optical Software Cyberlink Media Suite Essentials BD
Power Supply Alienware 330 Watt Power Supply
AVATAR English Documentation DAO
AUTOMATIC UPDATES US Power Cord
Color Choice AlienFX System Lighting - Nebula Aqua
Placemat Setup Instructions, English
Retail Packing Label Dell.com Order
Packaging Ship Material
Non-Microsoft Application Software Additional Software, Windows 8
Retail Software Dell.com Order
Hard Drive Software No SSD SW Required
FGA Module X51_1403_020/BTO

 

Did you both talk with rachid or rachind's employees or just the regulars dell's reps ?

 

Just regular reps on chat and by phone. I have decided to just keep the system I ordered first and upgrade it at a later date. I just can't believe the rep was trying to charge me an extra $100 on a setup that includes the 750GB SATA 3Gb/s (7,200 RPM) + 64GB mSATA SSD Caching. But oh well it is what it is I guess.

 

OK Im looking for a price on a M18 system that includes 4930mx and 780s sli.. you used to be able to save some money on alienware.com by selecting the lowest system and adding the features you want..

as for the rest of the machine.. Bluray and low end every thing else.. thanks for your time..

 

Hi rachid,

Just sent you a request with my query and quote.

Thanks.

 

Hello, Rachid. PM with configuration sent. Looking forward to your response!

 

Likewise. It's been a few days with no response though.

 

it is great place,I need do research to order

 

since I can't use PM feature for now... just asking, can I get customized alienware shipped to my region? or is there any way to do so....

 

same here it's been a week for me and still no reply

 

Hello, Rachid. PM sent. Looking forward to your response!

 

Hey Rachid. PM with configuration sen over. Looking forward to your response!

 

Who should I Pm for Canadian sales, wanted to buy another m14x.

 

PM'd Rev, extended warranty quote for US needed.

 

PM'd Rachid, Rev and Andrew in case one of them aren't around now.