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    Alienware Sales Assistance Thread, Redux

    Discussion in 'Alienware' started by Dell-Bill_B, Jun 8, 2012.

  1. heswerd

    heswerd Newbie

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    I got a call this evening from a rep and talked with him for a while. I was able to get a really good price on an M17x, so thanks for the help Rachid!
     
    heswerd, Jun 11, 2012
    #51
  2. Ithian

    Ithian Notebook Consultant

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    Nice. I didn't hear from anyone today but I'm looking forward to placing an order for my own M17x.
     
    Ithian, Jun 11, 2012
    #52
  3. Rachid@Dell

    Rachid@Dell Company Representative

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    Glad we could help. Please, feel free to PM or send an email if you need anything :)

    Sorry for the delay, I'll make sure you get a quote tomorrow morning.
     
    Rachid@Dell, Jun 11, 2012
    #53
  4. Ithian

    Ithian Notebook Consultant

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    Not a problem, Rachid. I appreciate you guys taking the time to do this. Thanks!
     
    Ithian, Jun 11, 2012
    #54
  5. Kovalen

    Kovalen Notebook Geek

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    Yay, thanks for trying to get us ordering help.

    *also insert me-too quote here*
     
    Kovalen, Jun 11, 2012
    #55
  6. fierywater

    fierywater Notebook Guru

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    Hi Rachid!

    I sent a PM on Thursday or Friday and got a call back, but the rep said he could only work with Canadian buyers and that he would forward me to a U.S. rep. I haven't heard back from him, though; just wanted to make sure it didn't fall through the cracks.

    That said, thanks a lot for all of your help here. :)
     
    fierywater, Jun 12, 2012
    #56
  7. Rev@AW

    Rev@AW Company Representative

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    Wow so much love already, Sorry for the late entry guys. Bill thinks I was on vacation but actually I just spent a week out in LA at E3. Was such a blast doing interviews and showing off the Alienware systems. We dominated the floor with over 400 systems between the new laptop refreshes and the Aurora's and X51's. I'll get some pics as soon as I get the chance.

    Like the man said we're here to help. Go ahead and continue PMing Rachid@Dell for today while I get my PM rights and I'll be happy to be here for you.

    Thanx for the warm welcome everybody.

    Rev.
     
    Rev@AW, Jun 12, 2012
    #57
  8. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist

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    Rev - welcome to the Community. Glad you're here with us. +1 Rep.
     
    Mr. Fox, Jun 12, 2012
    #58
  9. Juscallmesteve

    Juscallmesteve Notebook Consultant

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    Rev I think you just need to get 5me posts in order to be able to receive P's.
     
    Juscallmesteve, Jun 12, 2012
    #59
  10. Rev@AW

    Rev@AW Company Representative

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    A soon as I get PM rights I will certainly hit you up Fox. Until then let me know how else I can help.

    Gonna post some E3 coverage here in a little bit. :D


    Yup, and you just gave me a reason for number 3. LOL
     
    Rev@AW, Jun 12, 2012
    #60
  11. Kovalen

    Kovalen Notebook Geek

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    Welcome Rev!
     
    Kovalen, Jun 12, 2012
    #61
  12. Rev@AW

    Rev@AW Company Representative

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    As promised here is some of the E3 coverage I did while out in LA. Make sure to check out the pics link at the bottom of the page. If you guys have any E3 questions as well let me know. Was an awesome trip.

    Alienware @ E3 2012

    Enjoy,
    Rev.
     
    Rev@AW, Jun 12, 2012
    #62
  13. Juscallmesteve

    Juscallmesteve Notebook Consultant

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    Glad i could help.
    As well as Im trying to get you those privileges so i can pm you for a quote lol for a new laptop

    hmmm for some reason your website is blocked
     
    Juscallmesteve, Jun 12, 2012
    #63
  14. Rev@AW

    Rev@AW Company Representative

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    Interesting, just re confirmed the site is loading for us. Sometimes our community site is blocked by corp firewalls. If that's not your issue let me know and I'll find an alternative link for it.

    And thanks for all of your help.

    Rev.
     
    Rev@AW, Jun 12, 2012
    #64
  15. Juscallmesteve

    Juscallmesteve Notebook Consultant

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    Ya its corporate firewall
    lol
     
    Juscallmesteve, Jun 12, 2012
    #65
  16. Rev@AW

    Rev@AW Company Representative

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    Oh the dreaded corporate firewall, Guess we still gotta spend our bandwidth wisely, there's only so much to go around. :)
     
    Rev@AW, Jun 12, 2012
    #66
  17. Juscallmesteve

    Juscallmesteve Notebook Consultant

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    Well now that you have 5 posts ill pm you my stuffs.

    Lol thanks
     
    Juscallmesteve, Jun 12, 2012
    #67
  18. Rev@AW

    Rev@AW Company Representative

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    Got an email about an hour ago saying all privileges should be unlocked tomorrow morning so hit me up. This is gonna be fun :D
     
    Rev@AW, Jun 12, 2012
    #68
  19. Qqz

    Qqz Notebook Enthusiast

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    rev, you will be using just PM or email too?
     
    Qqz, Jun 12, 2012
    #69
  20. Rev@AW

    Rev@AW Company Representative

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    PM for now, but that could change in the future. I will let you guys know anytime I open up a new stream of communication for this or any other online engagement.
     
    Rev@AW, Jun 12, 2012
    #70
  21. steviejones133

    steviejones133 Notebook Nobel Laureate

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    Surely it can't be "THE" rev. from YouTube !! :eek: j/k - great to have your prescence here mate, watched many of your flicks in the past - wishing you a warm, belated welcome to NBR from across the pond here in the UK.......+rep.

    (Now, all we need is for SOMEONE at Dell to realise the rest of Europe DOES exist and set up something like this for us guys to let us in on some of the discount action too! :D )
     
    steviejones133, Jun 12, 2012
    #71
  22. Dell-Bill_B

    Dell-Bill_B Guest

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    What you are seeing is the first true, formal pilot program for sales on non-Dell sites. They are running it out of Canada and the US. They are taking a disciplined approach to data gathering, which they will present in an ops review to their leadership at some point. I would imagine, if all goes according to Hoyle, US/Canada sales leadership will take whatever Rev's and Rachid's team present to them to their colleagues across the globe.

    I'd guess we can start making some assumptions at or around the 60 day mark, once we see some data.
     
    Dell-Bill_B, Jun 12, 2012
    #72
  23. steviejones133

    steviejones133 Notebook Nobel Laureate

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    Thanks for the update Bill - I know the "wheels of big business" need time to turn, just good to know that if all goes well with this pilot, we have the potential to broaden the spectrum a little and everyone can have a piece of pie! ;)
     
    steviejones133, Jun 12, 2012
    #73
  24. kirbysdl

    kirbysdl Notebook Enthusiast

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    Hi guys, does Dell/AW offer an EPP for government employees? I know there's a military thing, but I mean government employees of other federal departments/agencies. Just curious!
     
    kirbysdl, Jun 12, 2012
    #74
  25. Rachid@Dell

    Rachid@Dell Company Representative

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    Yes, Federal/Government employees are all eligible to EPP.
     
    Rachid@Dell, Jun 12, 2012
    #75
  26. Architechnicality

    Architechnicality Notebook Enthusiast

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    I work for the Louisiana State government... but I cant seem to get an EPP member number from anyone. Do I have to figure out that number or can i provide proof that I am indeed a state worker? Of course, all of this is if Louisiana State employees even get a discount. Also, I am a college student, do EPP discounts stack? (I doubt it, but I have to ask ;) )
     
    Architechnicality, Jun 12, 2012
    #76
  27. paradigm

    paradigm Notebook Deity

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    welcome to the Rashid and Revat in joining the forum,


    I am from the land-down-under, and was wondering if we'd get some of this Dell-love as the US and Canadian residents are receiving?
     
    paradigm, Jun 12, 2012
    #77
  28. Rachid@Dell

    Rachid@Dell Company Representative

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    EPP discounts don't stack, you can use either your EPP or your students purchase program, more details here
     
    Rachid@Dell, Jun 12, 2012
    #78
  29. Architechnicality

    Architechnicality Notebook Enthusiast

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    Thank you for the quick reply. Well regardless, I'm sure you guys could give me a decent price on a unit either way.
     
    Architechnicality, Jun 12, 2012
    #79
  30. gamerish

    gamerish Notebook Evangelist

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    Do Rev or Rachid have a work email I can send my cart to?
     
    gamerish, Jun 12, 2012
    #80
  31. Rachid@Dell

    Rachid@Dell Company Representative

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    Please send a PM with your cart and we will get you a quote .

    Thanks
    Rachid
     
    Rachid@Dell, Jun 12, 2012
    #81
  32. Rev@AW

    Rev@AW Company Representative

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    Hey guys! got a ton of PM's last night so I wanted to let you know I will be working on them all morning. Look for a PM from me if you sent me one last night and I will get you taken care of. Remember to bare with Rachid and I as we comb through these requests and thanks for being awesome. :D

    Wow, just sent out a ton of PM's. If you sent me one yesterday or this morning and have not received a reply from me please re-send it. Also thank you everyone for your patience while we streamline the process. Lots of nice looking system builds coming in. :D
     
    Rev@AW, Jun 13, 2012
    #82
  33. kirbysdl

    kirbysdl Notebook Enthusiast

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    Thanks for the reply, Rev. (Sorry I didn't post here as requested when I sent my PM, but I'm glad you got it!)
     
    kirbysdl, Jun 13, 2012
    #83
  34. robininni

    robininni Notebook Consultant

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    Checking my post count..

    Rev,

    Before I PM you and all that, are you **really** giving deals?

    I just got done chatting with an alienware rep and the 'deal' was a 5% GC and then another $200 GC, free shipping, and $50 off the MSRP. This was for a $2788 ($2738 after $50 off) m17x.

    This is in comparison to a Sager equipped IDENTICALLY except for the Sager having a Wireless n 6300 card. The Sager was $2277.56.

    Obviously the alienware was still WAY more. Also, I don't have much use for Gift cards, I would rather have the price reduced. Lastly, I have to pay Texas sales tax on Alienware and none on Sager. So.....

    Is the above 'deal' something to be expected from you or are you **really** dealing?

    Just don't want to go through the motions with you and waste both of our time. Thanks :)
     
    robininni, Jun 13, 2012
    #84
  35. begindavid

    begindavid Newbie

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    Hi Bill,

    I have try to PM you about my recent order with Allan at dell but didn't get any feedback, so that's why I try posting on this tread.

    I placed my order on april 30th for a M17X R4 with Allan and by that time you was saying that it was impossible for me to get a 2nd generation processor and that I would get a Ivy bridge for sure.

    I got my laptop on may 15 and it was equipped with a 2nd generation processor :(

    After tringing to E-mail Allan about it and tringing the support center at dell without any respond at all, I'm asking you on this forum, can you do something about it since I believed you.

    Thx
     
    begindavid, Jun 13, 2012
    #85
  36. long2905

    long2905 Notebook Virtuoso

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    I just sent you a PM, please reply at your earliest convenience :)
     
    long2905, Jun 13, 2012
    #86
  37. Dell-Bill_B

    Dell-Bill_B Guest

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    Thanks for posting. I will get someone from Alienware support to chime in. If your order says "M17xR4," you get Ivy Bridge, no matter what. If we have to swap the unit, we will.
     
    Dell-Bill_B, Jun 13, 2012
    #87
  38. begindavid

    begindavid Newbie

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    Thx a lot Bill

    Tell me if you need any more info about me
     
    begindavid, Jun 13, 2012
    #88
  39. Alienware-Frank_L

    Alienware-Frank_L Company Representative

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    Bill is right, M17xR4=Ivy Bridge

    Thanks for the heads up

    I'll send you a PM right now, thank you
     
    Alienware-Frank_L, Jun 13, 2012
    #89
  40. Rev@AW

    Rev@AW Company Representative

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    To answer the initial question, and a very good question at that. I would say that because of my team we are able to comb through all of the current promotions that are available at this time. This includes online only and call in only as well as print adds allowing us to make sure that you are getting the best deal we can get you. At the very least if I can save you a few pennies extra we want you to know about it. Also we are here as a point of contact for you instead of you having to call in and make your way to the appropriate department, we can make sure that you are taken care of in as timely a manner as possible.

    PM me your comparisons and I will be happy to take a look at them with you and see what we can find. Consider us your online consultants and if for some reason we can't find you a better deal, at least we will know that you are already getting the best price available.

    Thanks for the question and I hope this helped answer it,
    Rev.
     
    Rev@AW, Jun 13, 2012
    #90
  41. Ithian

    Ithian Notebook Consultant

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    I just got off the phone with one of Rev's guys and what he's saying is absolutely true.

    They emailed me early this morning with a quote and let me know to shoot them a call to see what we could do. I wasn't able to get ahold of the rep who contacted me, so I hung up and sent an email with my phone number letting him know he could call me anytime. 8 minutes later he called.

    Long story short, we talked a bit and Rev's guy got me the M17x I wanted and within the budget I had available. I'm happy, I think they're happy, and I'm about to send some positive feedback to my rep's manager letting them know how awesome my experience was.

    Rev, Rachid, Bill, thanks for giving us this opportunity. Cheers.
     
    Ithian, Jun 13, 2012
    #91
  42. Dell-Bill_B

    Dell-Bill_B Guest

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    Thanks, Frank.

    @begindavid You are in good hands. :)
     
    Dell-Bill_B, Jun 13, 2012
    #92
  43. Rev@AW

    Rev@AW Company Representative

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    I'm glad you had such a great experience with our phone crew, and we appreciate your feedback.

    I just finished combing through the last of my PM's today. If I didn't get to you feel free to send me one tonight and I will see it in the morning.

    I wanted to set expectations on my hours for you guys so here goes.

    I will be in the office Monday through Friday from 8AM CST to 5PM CST.
    PM me anytime and I will always catch your quotes in the mornings.

    Thanks everyone,
    Rev.
     
    Rev@AW, Jun 13, 2012
    #93
  44. Kovalen

    Kovalen Notebook Geek

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    Managed to get a quote for the exact same price as the website. The phantom menace was less disappointing. :(
     
    Kovalen, Jun 13, 2012
    #94
  45. Juscallmesteve

    Juscallmesteve Notebook Consultant

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    lol ya that happened to me, they didnt give me any deal other than .... since im a student i get an xbox or a 200 GF
     
    Juscallmesteve, Jun 13, 2012
    #95
  46. long2905

    long2905 Notebook Virtuoso

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    This. The rep talked with me offer a $100 off but still :(
     
    long2905, Jun 13, 2012
    #96
  47. gamerish

    gamerish Notebook Evangelist

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    Rachid, sent you a PM.
     
    gamerish, Jun 13, 2012
    #97
  48. robininni

    robininni Notebook Consultant

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    Hence why I asked if they would really deal or not.... you can get a 200 GC, a 5% GC, $50 off and free shipping chatting with a dell rep from India (don't really know his location, lol).

    I'll try the PM thingy but I am thinking Sager's prices will be untouchable (not that I expect a price match, but with in $200 would be reasonable especially since I have to fork over Texas sales tax---no fault of Alienware's though).

    Rev, I sent my PM. Thanks.
     
    robininni, Jun 13, 2012
    #98
  49. philambre

    philambre Notebook Guru

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    @Rev

    I just sent you a PM. Thanks.
     
    philambre, Jun 14, 2012
    #99
  50. xpo

    xpo Notebook Geek

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    Hey Rev, sent ya a pm about my order...I appreciate you helping us out!
     
    xpo, Jun 14, 2012
    #100
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