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    Alienware Sales Assistance Thread, Redux

    Discussion in 'Alienware' started by Dell-Bill_B, Jun 8, 2012.

  1. Lanscaper

    Lanscaper Notebook Consultant

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    Sent you a pm regarding m14x Rachid thx
     
    Lanscaper, Jul 17, 2012
    #301
  2. LongDono

    LongDono Notebook Enthusiast

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    I've fallen absolutely in love with the Alienware M14x R2 and have gotten over the weight and potential noise/heat issues, but the pricing is proving to be a serious problem. Unless there are substantial price breaks like in the past, which I can't find out yet due to being a new member (this is post #2), the Lenovo is going to be hard to avoid. :(

    Ideapad Y580-20993BU: 15.6" FHD LED Glare Wedge 1920x1080, 3rd generation Intel Core i7-3610QM Processor (2.30GHz 6MB), 8.0GB PC3-12800 DDR3 SDRAM 1600 MHz, NVIDIA GeForce GTX660M 2GB, 1TB 5400RPM+32GB SSD, Blu-ray/DVD Combo

    There's many things on the Lenovo that I can't match on the M14X, due to there being more room available in the 15.6" form factor. In those cases I selected the closest option available. The Lenovo retails for $1699 with $1549 for the web price, and the Alienware is $1854.99 (Canadian site).

    Now, there's $100 off over $1400 on the Alienware, which makes it $1754.99, not much of a break. There is currently a Lenovo promo coupon which drops the Y580's price to $1099 Canadian (yes, that's right: there is a "$500" coupon (compared to retail) shown on the site, but there is a RFD coupon which is "$600" off), compared to the M14x's $1754.99. How can anyone justify that price jump to themselves, despite how much more awesome the M14x would look? The Lenovo wouldn't look too bad; it has a brushed-metal cover and palm rests.

    Needless to say, this makes me pretty sad. :( Obviously some of the Ideapad's configuration is a waste, so if I drop down to the 1GB video configuration on the MX14 and get rid of the costly Blu-ray optical drive, I can get down to $1404.99 (with the $100 taken off). Without knowing how much that can be lowered, I fear it may still be too hard to justify. :(

    ...Donovan
     
    LongDono, Jul 17, 2012
    #302
  3. PrinceDevil

    PrinceDevil Notebook Geek

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    @LongDono: I know what you mean xD It's kind of heartbreaking to give up such a good deal. For me, even with blu-ray and 1920x1080, the y580 is only 1029.00 USD. But...I still want to see how good of a deal I can get for an m14x. Still waiting for Rev's rep to hit me up. He was too busy today I think.
     
    PrinceDevil, Jul 17, 2012
    #303
  4. LongDono

    LongDono Notebook Enthusiast

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    Yeah, I am hopeful that the guys can help us reach a price point that will make us want to pull the trigger and ultimately be happy with price/performance/pride of ownership with the M14x. Fingers crossed.
     
    LongDono, Jul 17, 2012
    #304
  5. Rev@AW

    Rev@AW Company Representative

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    If you haven't already Pm'd Rachid you should. Our guys are pretty good and they'll do the work for you on getting the quotes put together. Hope we can help. :D
     
    Rev@AW, Jul 17, 2012
    #305
  6. PrinceDevil

    PrinceDevil Notebook Geek

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    @Rev: I hope your guys can hit me up today. I was waiting for their phone-call yesterday but I think they didn't have time.
     
    PrinceDevil, Jul 17, 2012
    #306
  7. Rachid@Dell

    Rachid@Dell Company Representative

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    Got your PM,Thanks. please expect a call in the next 30 minutes.

    Thanks
    Rachid

    Yes, please send a PM with your contact details, we will give you a call and do our best to help with this purchase :)
     
    Rachid@Dell, Jul 17, 2012
    #307
  8. taylorawr

    taylorawr Notebook Enthusiast

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    I've sent a PM to both Rachid and Rev (I can order to either a Canadian address or American address), hopefully (based on what you guys have said) they can help! :)
     
    taylorawr, Jul 17, 2012
    #308
  9. Rev@AW

    Rev@AW Company Representative

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    You should be hearing from them today.

    Saw this after I PM'd you, just let us know how we can help.
     
    Rev@AW, Jul 17, 2012
    #309
  10. faiz23

    faiz23 Macbook FTW

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    So who is handling quotes for alienwares. I need to get a m14x for my cousin who is leaving in 3 weeks to go back to europe. Lets get the ball rolling and work up a slickdeal. SOMEONE PLEASE PM ME...rachid, rev, bill, aliens........
     
    faiz23, Jul 18, 2012
    #310
  11. philambre

    philambre Notebook Guru

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    sen you a PM Rev, thanks
     
    philambre, Jul 18, 2012
    #311
  12. Rev@AW

    Rev@AW Company Representative

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    Just sent you a PM, thanks for reaching out.

    Got and replied, thank you.
     
    Rev@AW, Jul 18, 2012
    #312
  13. tecrp7

    tecrp7 Notebook Consultant

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    Rev just sent you a PM.

    Thanks for taking care of us here at NBR.
     
    tecrp7, Jul 18, 2012
    #313
  14. DarkGodKeldon

    DarkGodKeldon Notebook Enthusiast

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    M14x R2
    i7-3610QM (6MB Cache, up to 3.3GHz w/ Turbo Boost 2.0)
    Windows® 7 Home Premium, 64bit
    8GB Dual Channel DDR3 1600MHz
    256GB SSD SATA 6Gb/s
    2 GB GDDR5 NVIDIA® GeForce® GT 650M with Optimum
    14.0" High Def+ (900p/1600x900) with WLED backlight
    Killer Wireless-N 1202 a/g/n 2x2 MIMO for Gaming & Video and Bluetooth 4.0
    Slot Load Dual Layer Blu-ray Reader

    M17x R4
    i7-3610QM (6MB Cache, up to 3.3GHz w/ Turbo Boost 2.0)
    Windows® 7 Home Premium, 64bit
    8GB Dual Channel DDR3 at 1600MHz (2DIMMS)
    500GB 7,200 RPM SATA 3Gb/s and 256 SSD
    2GB GDDR5 AMD Radeon™ HD 7970M
    17.3-inch WideFHD 1920 x 1080 60Hz WLED
    Killer™ Wireless-N 1103 a/g/n 3x3 MIMO for Gaming & Video and Bluetooth 4.0
    Slot-Loading Dual Layer Blu-ray Reader

    Can a rep give a starving art student a good deal on either of these bad boys? Origin has a killer bonus with a free 256 SSD, but I think Alienwares look so much better.
     
    DarkGodKeldon, Jul 18, 2012
    #314
  15. Rev@AW

    Rev@AW Company Representative

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    Shoot this to me in a PM along with your contact info and I'll have one of my guys mix something up for you.


    Just got done combing through my morning PM's. Hit me up if you have any questions or need some help.

    Rev.

    My pleasure, thanks for reaching out.
     
    Rev@AW, Jul 19, 2012
    #315
  16. DarkGodKeldon

    DarkGodKeldon Notebook Enthusiast

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    Rev I sent a pm. Thanks :)
     
    DarkGodKeldon, Jul 19, 2012
    #316
  17. Rev@AW

    Rev@AW Company Representative

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    Received and replied. Thanks.
     
    Rev@AW, Jul 19, 2012
    #317
  18. randaddy

    randaddy Notebook Enthusiast

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    I can't PM yet. Is there another way to reach you, Rev?
     
    randaddy, Jul 19, 2012
    #318
  19. ejohnson

    ejohnson Is that lemon zest?

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    Make 5 posts and you can pm then.
     
    ejohnson, Jul 19, 2012
    #319
  20. randaddy

    randaddy Notebook Enthusiast

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    Thanks ejohnson! Rev, PM'd :)
     
    randaddy, Jul 19, 2012
    #320
  21. Rev@AW

    Rev@AW Company Representative

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    Got it and replied, thanks.
     
    Rev@AW, Jul 19, 2012
    #321
  22. Rachid@Dell

    Rachid@Dell Company Representative

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    Hi Donovan
    I Just sent you an email.

    Thanks
    Rachid
     
    Rachid@Dell, Jul 19, 2012
    #322
  23. youngdiehl

    youngdiehl Newbie

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    Will be sending you guys a email about a M14x purchase once i get PM privlages tonight, thank you for offering this support!
     
    youngdiehl, Jul 19, 2012
    #323
  24. Mk017

    Mk017 Notebook Consultant

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    hello

    I am wondering if it's possible to order nvidia 680 as upgrade yet?

    thanks
     
    Mk017, Jul 19, 2012
    #324
  25. LongDono

    LongDono Notebook Enthusiast

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    Thanks, Rachid. Someone on the forums here saw my message a few days ago and offered a rep to contact. Both your rep and the other one tried to contact me today. The other rep left me a voicemail and was working late. I called him back and got a surprisingly great deal and I made the purchase on the phone. :D

    I sent an email reply back to your rep, Shiham, thanking him for his assistance and explained the situation. Thanks to you both.

    Now to play the agonizing waiting game... :cool:
     
    LongDono, Jul 19, 2012
    #325
  26. Samuelxm

    Samuelxm Newbie

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    Hi REV,

    I would like to buy a M18X(i7 3720,6G,500G), and now i want to make a selection between 7970CF and 680m SLI. Can you give me you email?
    I heard that the cable of crossfire often got error than SLI, is it true?
     
    Samuelxm, Jul 19, 2012
    #326
  27. Rostam

    Rostam Newbie

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    Will be sending a PM tomorrow since I think I'm about ready to pull the trigger (especially if the 5% promotion going on further narrows the 220 dollar gap between this and the SAGER 9170) but I had a couple of questions...

    1. If I've already talked to a sales rep and got a quote on the phone but have no e-mail back from them with a quote, am I stuck with that price?
    2. If a change in promotions occur since then, is the old price locked in? When I made the call, the promotion was a 100 dollar off coupon while this week it looks like it's 5% off for the system I had configured.

    Price quoted to me was 1785 + 90 dollar gift card for the following:

    i7 3610
    8gb ram 1600
    500gb hard drive
    7970m video card
    screen resolution upgrade to 1080 (the 150.00 one)

    Is it likely I will be able to do better than this with the current promotion? Military discount was also applied.
     
    Rostam, Jul 20, 2012
    #327
  28. taylorawr

    taylorawr Notebook Enthusiast

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    Probably has to do with the upgrade they just did.

    Also hope Rachid logs in soon :p it's been 3 long days ;)
     
    taylorawr, Jul 20, 2012
    #328
  29. kseanking

    kseanking Notebook Enthusiast

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    OK Rev, I sent you a PM. Hope to hear back soon :)
     
    kseanking, Jul 20, 2012
    #329
  30. Rachid@Dell

    Rachid@Dell Company Representative

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    Please send me a PM with your service TAG or customer number and I will try to help with this.

    Thanks
    Rachid
     
    Rachid@Dell, Jul 20, 2012
    #330
  31. reechings

    reechings Notebook Evangelist

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    Called Dell Canada today and they said that my EDD had been delayed from this Monday coming up to August 27th!!! Please tell me they're out to lunch!
     
    reechings, Jul 21, 2012
    #331
  32. 56k

    56k Notebook Enthusiast

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    I need an english speaking rep who works in alienware japan....

    the website quotes my model at 550,000~ yen....i need the price knocked down a lil bit to purchase it on august 11
     
    56k, Jul 21, 2012
    #332
  33. DarkGodKeldon

    DarkGodKeldon Notebook Enthusiast

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    $1375 with tax for a M14x r2 with 900p screen, bluray, killer wireless, 3610qm, win home, and 2 VRAM 650m. Is this good? I'm buying 16 gb of corsair vengeance and Samsung 830 256 ssd through newegg for $365.
     
    DarkGodKeldon, Jul 21, 2012
    #333
  34. Rostam

    Rostam Newbie

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    PM sent to Rev re: M17 quote.
     
    Rostam, Jul 21, 2012
    #334
  35. Rachid@Dell

    Rachid@Dell Company Representative

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    Sorry to hear that
    please send me a PM with your order number and I will do my best to get the system shipped to you asap.

    Thanks

    Just sent you a PM :)
     
    Rachid@Dell, Jul 21, 2012
    #335
  36. Chinexican

    Chinexican Notebook Enthusiast

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    PM has been sent. Thanks Rev!
     
    Chinexican, Jul 21, 2012
    #336
  37. reechings

    reechings Notebook Evangelist

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    Sent you a PM.
     
    reechings, Jul 21, 2012
    #337
  38. Snazzy3

    Snazzy3 Notebook Enthusiast

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    Oh, weak dude. I hope Rachid can help you out.
     
    Snazzy3, Jul 21, 2012
    #338
  39. reechings

    reechings Notebook Evangelist

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    Hope so to, haven't heard back from Rachid but am still hoping that I may see it this week as my order status still shows 7/23 on the webpage.
     
    reechings, Jul 22, 2012
    #339
  40. Asthal

    Asthal Newbie

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    Hi Rachid@Dell!

    I would really appreciate if you could get me a quote for a canadian order :

    M18x R2 base model but with the following :
    Crossfire 7970m

    or

    SLI 680m

    Thank you in advance!
     
    Asthal, Jul 22, 2012
    #340
  41. IWasAPerson

    IWasAPerson Newbie

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    Rev, sent you a PM. Hopefully we can work out an order.
     
    IWasAPerson, Jul 22, 2012
    #341
  42. varyv88

    varyv88 Notebook Enthusiast

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    Hi Rev, a PM from me too. Hoping to get something to fit my budget (and perform decently too :D)

    EDIT: Forgot to add in the PM that I'm a student. Is dell offering anything special for the "back-to-school" season?
     
    varyv88, Jul 22, 2012
    #342
  43. pepzane

    pepzane Notebook Enthusiast

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    Rachid@Dell, I can't send any PM.. I don't know why :(

    Could you send me a PM with your mail so I can send you my contact details?
     
    pepzane, Jul 23, 2012
    #343
  44. ravengerpl

    ravengerpl Notebook Enthusiast

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    ravengerpl, Jul 23, 2012
    #344
  45. Lanscaper

    Lanscaper Notebook Consultant

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    Rachid,
    I just want to say thanks. As promised a rep. called me before my bed time, since I work nights and you wouldn't be in until later today.
    All though she primarily services the french queue she was very patient and insured my order was exactly as I had requested (ie. she emailed me the specs before completing the order to insure no mistakes were made).
    You even allowed for some savings, even on such a bare bones machine. I do appreciate that and can imagine that your margins are not too large when someone goes with mostly basics for the hardware.

    Looking forward to playing on my new m14xr2 :)
    Thanks!
     
    Lanscaper, Jul 23, 2012
    #345
  46. reechings

    reechings Notebook Evangelist

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    Are you in today Rachid? Please let me know any info you have found out, my EDD is today but I'm not holding my breath.
     
    reechings, Jul 23, 2012
    #346
  47. QuietFrost

    QuietFrost Newbie

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    Hi Rev, just sent you a pm about a m14x, forgot to mention I'm also a student.
     
    QuietFrost, Jul 23, 2012
    #347
  48. TommydCat

    TommydCat Notebook Geek

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    I placed an order for an M18xR2 system with 680M SLI on June 23 (with the well-known erroneous 240W instead of 330W power supply issue). This order has been delayed twice with the latest EDD for tomorrow, July 24 while the status is still "In Production", so it's at immediate risk of being delayed again. I've seen other 680M systems ordered more than a week after mine already delivered to users on this forum.

    My current rep (actually a third-level escalation supervisor) is still "hopeful" that it will be delivered and has been constantly "in touch" with the manufacturing team, yet can provide zero specifics on why I don't have my laptop and don't appear to be able to in the near future.

    Rev - do you have anyone knowledgeable of these situations that can lend a hand? I'm already a month in the waiting room watching through the window at the other kids having fun without me.

    EDIT: Unsurprisingly the 7/24 date has been pushed back to 7/31. What is going on with this order?!
     
    TommydCat, Jul 23, 2012
    #348
  49. Rachid@Dell

    Rachid@Dell Company Representative

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    Just sent you an email today, I will call you as soon as I have more details, I'm really sorry for the inconvenience but be assured that we're doing our best to get the system shipped to you asap.

    Rachid
     
    Rachid@Dell, Jul 23, 2012
    #349
  50. Mk017

    Mk017 Notebook Consultant

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    Hi Rachid

    Pm you today, any update regarding of the 680 sli upgrade quote

    Thanks

    Sent from my Transformer Prime TF201 using Tapatalk 2
     
    Mk017, Jul 23, 2012
    #350
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