Guess What - Another Part out of stock for the m15x

If you look at the post above yours dhoang417 you'll see that he mentions the AW CS telling him his m15x is shipping today o !!)

@MrDJ - So maybe all those delays were indeed them stalling, they did it so much they couldnt keep track of it and ended up building your laptop just when you were supposed to be getting the "delayed" parts.. Hope thats it..
I *think* you get the shipping info from AW and then a separate Shipping number from FedEx (in US at least).. Dunno about DHL..

 

yeah DLH give you a tracking number.

 

Mine moved to phase 9 from last Saturday. However I haven't received any email from them.

 

Try calling them..
Email them as well so you'll have an electronic record that you did inform them that they haven't contacted you about your m15x..

 

So, it seems like AW just forgot about his order? I can't believe this. Talk about bad communication within the company.

But, why would they be stalling, unless something else is going on at AW.

 

ive still not received any email.
sounded like the french bloke was a little confused himself.
so im not holding my breath. would rather it be shipped on wednesday as that gives it 2 more days to be checked.

ill keep you updated

 

I'm not sure what to say - maybe it was previously built and they were just waiting for the 200GB HDD to fit in. Hope you get it soon! It looks like the phase 5 nightmare's moved on to me .

 

Oh.. Umm.. I was kinda joking a wee bit over there.. Sorry if I came across serious.. Just funny to think they're tripping up over their own stalling
My bad..

I too hope it ships on Wednesday - Better safe (and later) than sorry (and early)

@ Crystak - Yours jumped from 3 to 5 now ? (It was you who got put back to 3 from 4 right ?)

 

your not going to beleive this

IVE MOVED BACK TO STAGE 5 (and im not joking)

what a company

 

AHAHAHA! Phase 5 is... better than phase 1.
Take it easy... You guys are too picky with this phase thing. I think AW shouldn't put this number things... It creates too much expectations and antecipation on the clients. I'm sure it can even lead to nervous breakdowns.

 

and the saga continues.....................
IF they had a decent turnaround on delivering what is essentially a nearly done product when they receive it, they wouldnt need a Phase game!!!

Bad Alienware BAD!

 

as you said "and the saga continues"

im seriously pissed off now.
another apology another excuse.

the only one i want to speak to on CS is off sick today.

9.10am moved to phase 6
rang up and asked what was happening and was told my system was finished and was being shipped today?????
i explaned how can it be shipped if the part i was waiting for was only delivered on friday and there is no production line over the weekend. was told after he checked it might be shipped on wednesday???
make your bloody mind up.

4pm moved back to phase 5 WTF
CS explaine that due to the parts being changed the order number also needed to be changed and this is what could be causing the delay.
she went to check.
8 minutes later she said i see you have moved from phase 4 to phase 5 today.
i lost the plot
i said actually ive been in phase 5 for the past 21 days. she said in not so many words no you hav'nt.
i asked could she explain to me why this morning i was told it was finished and was waiting to be shipped.
she said the chap i spoke to was new and hadnt read all the notes.
she offered to ring me in 48 hours to keep me updated on the status.
i lost the plot again

from tomorrow i will be ringing every 2 hours on the dot.

the moral of this story is: dont beleave the phase game as its a load of ****e.

 

that's just what I said in my first post here ... I refuse to believe that my system will be shipped the 28th like estimated ... the only thing to do is to wait ..
okay my order is not that long ago but in your case MrDJ I would pretty much be upset.... it seems as if alienware would be a tiny new company that didn't expect the number of orders for there new system .. but no .. like notebookreview writes "Alienware is the world's largest boutique brand, offering high-performance systems for gamers and enthusiasts." ... frustrating..

 

This just doesn't get any better...how much longer are you going to put up with this until you cancel??

 

living in America i don't know how things are in the UK, but here you get a shot to talk to the "retention" or "cancellation" department, since these peoiple jobs is to prevent you from leaving the company they have straight answers and more power to compensate... try to get one on the phone next time you call... remember the 3 rules to dominate CS:
1 don't get upset... if you loose your cool you might as well not call
2 be clear and strong but do not yell (no one likes to be yelled more so when working, a calm attitude and acknowledging the CS has done everything they could will get you places)
2 be nice to the rep (after all they are not really able to resolve, just state you want to explore the options you have)

when talking to retention or whatever: don't treaten them, you would like to receive your system but after waiting so long you want compensation..... don't beat around the bushes... state what you consider to be fair and see what they can do
Fair is the key word... getting the system for free is not fair... getting an $800 VC (... hardly fair) the trick is asking for a reasonable resolution and something to make you want ot wait a little longer (it also helps to ask for something they manufacture, since is more cost effective)

 

firstly hi scnaker and welcome to the Q

well they are not acting like one of the worlds largest boutique brands at the moment.

i dont know dhoang417
im going to try and wait it out but it is very frustrating getting all these conflicting answers.

also welcome to the forum bunch.of.wackos (is your name directed at any company in paticular)

when i quoated i lost the plot above i wasnt rude or raised my voice in any way but i had to keep asking the same question over and over again.
i dont really want to ring the cancel line as i might be very tempted to do just that and after waiting so long that would be a total waist.

by the way, im being sent an AW T shirt as a good will gesture

 

Ohh i didn't mean like you already yelled... it just seems common practice ... i read this blog (consumerist.com) [in case you wonder is sister site to gizmodo] and they have several posts on "how to get what you deserve out of CS" .... so those are the most common mistakes....
as per the cancellation line.. as I said, you want to talk to them because you want to be retained as customer, the shirt is cool but it wouldn't hurt to get something... more... yes i'll say it out loud, usefull!.

 

My name is a reference to a joke made by willey (creator of the comic nonsequitur) is basically refers to how religions are started (by a bunch of wackos)...
check this forum and tell me... aren't gamers starting to sound a lot like a religious movement???

 

dont worry mate. i must admit i felt like yelling though
ive seen from previous posts that once people threaten to cancel they have been offered AW carry bags or back packs. if it lasts much longer i think i will be going down that route.
£2000/$4000 can get me a great 2 week vacation in florida or vegas

 

update:

just had a phone call from home.

DHL have just delivered a ..................................


























Tee Shirt.

 

at least they are not out of stock for t-shirts...

 

now i can see where the confusion occured yesterday.
when i spoke to CS yesterday morning i was told my system had shipped out. then in the afternoon i was told no it hadnt.
the person i had spoke to in the morning had not read all the notes and it was actually my tee shirt that had been shipped.

still doesnt explain why i moved to phase 6 for 3 hours and then back to 5 again.

just to add insult to injury, ive just received an email 30 minutes ago with my dhl shipping number for the tee shirt explaining how to track its progress.
slightly late as its already been delivered to my home.

IF ONLY AW COULD GET THEIR COMPUTERS OUT AS FAST.

another email appologising AGAIN and explaining my system should be shipped out within 5-7 working days.
so that means not until next week.

I GIVE UP!

 

Sorry to hear about that man.. They have indeed messed around with your order.. Blame it on that noob CS !!

Guess it would make sense for them to ship your consolatory gift before the laptop.. Well it should've been somethin to keep you preoccupied till your laptop arrives.. So check for a Ozma headphones, speaker set or even gaming mouse - All around the same price as the backpack

Now you can walk just around & say - The Mothership is landing in 7 days, 13 hrs and 26 mins.. Be ready !!

 

can't blame a noob cs, they dont allocate parts and assemble the machines
they are the faceless face of the company, with no teeth,

its almost as if they Technicians are like underwriters, they are like the yeti, and you can never speak to them directly.

 

I meant for him to blame that noob CS who told him his m15x was shipping when it was his T-shirt that was shipping, for the grief he got - not blame him for not getting his parts allocated/m15x built

Indeed they must be some otherwordly creatures (maybe aliens !! )

 

nah its just a badly run company, that will never get a penny from me!

p.s. the wifes toshiba arrived today, ordered sunday....she took one look at vista and told me to put xp on, she didnt even touch the keyboard!!!!!

 

Wow you have a very commanding wife .

I gave AW CS a break for two days now but I think I'll phone them tomorrow to see what's happening to my P5 laptop.

 

dont worry crystak. i made up for you not calling today.

 

I really hope I will not get the same kind of problems. But what was out of stock this time? The hard drive arrived according to the uk website...

 

both types of the screens are out of stock right now (6 days to go according to the page)

 

its all lies I tell you LIIIIEEEESS!
I think everyone at AW are cylons and they are trying to drive us all mad!

yes even ME!

 

Sorry to hear about all you guy's troubles, there definitely seems to be some miscommunication behind the scenes.

And a very sensible one too.

 

Phase 5 for 23 days now and still counting

 

hmmm.....lets see whats up with vista
well I know this is a little off topic, but how about the toshiba notebook took 35 minutes to bring up a useable desktop while it installed all the garbage?

It only took me 1.5 hours to flatten it, put xp and all drivers/ software on.

and yes there does seem to be bad comms at AW (back on topic see? )
but its getting to the stage that it could affect future sales, thats making things look a little less rosy for Alienware

 

Ok I phoned in today and a french guy picked up!

What on earth!! Half of the time he was talking on english, the other half of the time he was talking french.. luckily I know a bit of french .

He said it's definitely in production and I should call in next monday if it doesn't go into phase 7 by then. So we'll see...

 

sounds like you spoke to the bloke that told me my computer had been shipped
well ive just spoken to the only person i trust on CS and he said the same thing as you. should be early next week.

 

Well in crystak's case they're not shipping him a T-shirt - so he couldn't mean his T-shirt was "in production" could he ?

The net was down in my office whole morning and afternoon.. It's 5 in the evening Was playing solitare, freecell and pinball instead of posting in every thread

Good to see you guys getting more positive responses - from the people you can trust in MrDJ's case

 

so they are employing the cast of Allo Allo???

so ANOTHER week to wait for you guys.
seriously I would be on Air Lingus by now...............

 

Maybe we have to wait such a long time for the m15x because Alienware has the same working moral ..:

 

Hehe.. Well unless they are all part-time receptionists who only have to handle calls, faxes and couriers, I don't think you should worry
IF they were just playing games though I'm sure the list would run like this:
Unreal Tournament 3, Crysis, Half Life 2, CS:S, Bioshock, WoW and LOtR

I think someone needs to make a joke and relieve some tension - though me talking about it sure ain't helping sooo.. Ciao for now ?

 

being upgraded to the m17x at no extra charge.
including terabite HDD

 

If they ask for the t-shirt back for the upgrade tell them to f** off! That t-shirt is a quad-core t-shirt!

 

Hehe.. Trust you guys to do exactly as I tell you
Just messing

Tell them they need to send you the pants, boxers, socks and belt to go with that T-shirt !! *You can get super cool "And 1" shoes that'll look more alien than anything they can put together *

 

OMG!

I just got a phone call from them saying their laser engraving machine broke and they're waiting for spare parts!! 2-3 weeks !































JOKE !

 

Are they gonna engrave it by hand now ? That would add about 10 - 15 more days.. Guess you should just let them doodle on it..

And back on topic - Do you guys have everything you'll need to use the m15x ready ? Gaming Mouse & Keyboard, Backpack, Sleeve etc ?

 

now that does sound like a good idea. only problem is i will look like a right slaphead.

ive also heard the little square sticker for the mouse pad is now unavailable as it was made out of an endangered plant.

at least we can joke about it at the moment.

 

Well, I was talking about them engraving your name on that plaque at the back. Anyways, a while back when I called CS I made this joke asking what else will be out of stock next time I called.. the engraved plates? And the CS agent, strange accent woman put me on hold while she checked .

For now I have everything I'll need. I'm not fussy about speakers and other stuff.

Mouse: http://www.amazon.co.uk/Logitech-Wi...4?ie=UTF8&s=electronics&qid=1208353269&sr=8-4
Mobile Broadband: http://www.t-mobile.co.uk/shop/mobi...ay-monthly/t-mobile/usb-modem-stick/overview/

 

Dude !! That nano reciever for the mouse is really NANO !!!

 

nope ive not got anything else yet.
im still using a crappy microsoft mouse. backpack and sleve i can do without. ive got a normal carry bag for the laptop but the bloke thats buying my comp wants it as well.
i would love an AW carry case though, HINT HINT!
but do i really want to carry something around that says NICK ME on it

 

I know - I was initially looking for Bluetooth mice but I couldn't find any that I liked. So when I saw this one with the nano receiver.. BINGO! - It will stay always in.

Well, I'm getting the backpack and that was something I considered when ordering it. This was the only reason I initially ordered the briefcase until they decided to run out of stock and not order anymore in.

It will have to do - I need to stop down at Lloyds on my way home one day to ask about insurance.