List everyone M17x-R2 ETA

Yeah about two weeksish. Im still in "Order recivied stage" Hoping to get my ETA today or tommorrow.

 

My 2nd R2 order was placed on 1/22 with a EDD of 2/17, but it was actually delivered on 2/3. Odds are unless a part is on back order or they is something like the DVD part number that popped orders they should build and ship fairly quickly.

 

Dell ships via Fedex correct?

So with next buisness day delivery. Is it fedex priority overnight or fedex standard overnight>?

 

This morning I found out I was finally in boxing. I also received an email from my resolution rep when I got home stating he got his approval to have my order expedited and that it is on the infamous "hotlist". Maybe a coincidence it went to boxing and he sent me an email the same day?

How long does a system stay in boxing before being shipped?

 

3-4 days http://forum.notebookreview.com/showthread.php?t=156489

 

my box said priority overnight

 

Cool, thanks for the link. So I guess I can expect it early next week.

 

Maybe if they had the damn decency to be straight on this when you order it wouldn't be such an issue...

 

What number do you guys call? What do you guys ask to find out what stage in production your order is in? I keep calling and the resolution specialist just keeps telling me its in production and she has no idea how to find out that information. Thanks

 

Suggested by Rengsey R. H. Jr.

1)Call 800-283-2210

2)Follow prompt #3

3)Now, select business/epp selection #2

4)Track order option #1

5)Then do it again - track order option #1

Then enter order no.

 

I tried the number and chose prompt #3 but it just asks for my order number or purchase id and just tells me when my edd is. They must have changed their options. Thanks anyway

 

The options didn't change, it just works weird sometimes.

If you don't hear a little music before the persons voice, then you need to call back and try it again. I found out that if the voice starts right after the ring, it will not work right. If you hear a little music first then the voice, you should be good to go.

Not sure why, but it's weird like that. Just keep dialing the number until you get music like I stated.

 

You have to wait until after the "press 1 if you know the extension" prompt--give it a couple seconds then press 3. If you press too fast, you immediately get the lame order tracker, rather than the good one!

 

Luigo hehe your right I called back and it worked this time. I'm in the boxing stage . I hope it ships on monday! Thanks!

 

Grats! Same here and I hope it gets here by Tuesday with my NBD shipping. Wednesday at the latest.

 

Im excited but sad cuz i got a 920

 

Sad? Really? Run it in non-Crossfire mode with 1 card and wait for a fix. It will still be a rockin' system....

 

That's true i just hope they find a fix

 

On the phone right now - my laptop which was to ship TODAY, is now going to ship on 2/12...

On my 4th phone transfer right now... I think they just transfer me back to the queue....

OOOOOOOOOO hung up on...

calling back to cancel.......

Yep.. they transferred me around the queue until 10pm EST when they close... F them.. this order is done..

 

This number only work for USA

 

I really wonder if they are holding orders now with the 920/flicker problem. Honestly, how the hell does something like the flickering get by QA?

Glad I ordered an 820 now... but I think they will fix the 920/flicker problem... eventually, just like the throttling issues with the m15x... oh yeah, that's still happening *rolls eyes*

 

Ordered mine yesterday its being built right now. The guy who said only for use try dialing 049-1-800-******* Thats how i called statside numbers when i was overseas in germany

 

country code then number basically and youll gt connected

 

The indicate building almost immediately once payment is received... it really only indicates the order has theoretically gone to the "factory". Whats your indicated ETA?

 

2/10 you already scolded me once dont worry my hopes arnt up they are dashed

 

LOL - my scolding is purely directed at Dellienware.... I suspect you will get yours on time actually, most everyone who ordered after a point is... I think the point just a microsecond AFTER I ordered -

 

I was just wondering, but how many times do you guys check your order status on Dell's website? I keep checking, nothing changes, like watching for a pot of water to boil.

 

pshh more like watching paint dry or grass grow

 

boiling water is pretty quick lol i wish they worked that fast.

 

Bah, I just saw that my Free bag that I persuaded them to give me has shipped, but it will be lonely with no M17x.

 

The order status web service is practically useless. The automated telephone service is better and more detailed. See Post no. 1 of this thread.

 

Ya, I read that, but when I call on the phone it just says that my order is in production and that "she" has no further information at this time.

 

was there music or was is straight computer chick

 

try 3 times in a row bet you get a diffrent computer one time that goes a little bit into detail.

 

I get to the one with the music, then press 2, then press 1 and 1. That one has the no further info. If I do the one where it asks me for my # real fast it just tells me my EDD. Granted its the 12th, but I am hoping for it to ship any time, heh.

 

if after you press one and its silent enter your number thats the one with detailed info

 

it did that to me all silent and i just entered my number and then she said ty and told me it was being built

 

Yeah, it can get squirrely from time to time. If it asks for your order no. after the first prompt, hang up and call again.

 

Seriously, you have to wait until the "press one" option is completely read, then wait a little longer, try until the recording says "two." Then press 3, should get a pause & music. Then the next recording starts, press 2... the final 1 & 1 can be pressed pretty quickly.

That first wait is critical. Every time I got impatient, I ended up with the EDD-only order tracker and had to start over.

You'd think they would just use the same order tracker everywhere...:confused2:

 

Thank you.

Now i know which class to skip..lol

 

Yes, having to wait through the first couple prompts is terribly annoying... no, no speed freaks in this forum

 

This is a Pain in the rear. I ordered on 1/19/2010. Now they are telling me 2/24/2010. It was due to Dell trying to recharge on a credit card that has a set limit. On Feb,2,2010 They called me on Thursday got the credit card work out. The guy tells me oh you should have it Friday or Saturday. I was like ok. I called today and get the fedx tracking Number. The lady going well it still in build stage you should not have your system untel 2/24/2010

A whole Month and I see alot of people with basicly the same setup are getting there system Now. Someone should be calling me Saturday.

 

damn, the 800 number is not working..
"due to technical difficulties ....", i hope they will get it up and running again.
This is the only automated place we can get some insight on our order status.

 

That's exactly what's I'm dealing with - my 1/17 order is now a 2/15 EDD, WHY!!!!!!

People who ordered the exact same config as me already have their units and the ordered after me

I used Dell Financing too...

Does anyone know a number you can call on weekends and actually talk to someone?

 

What get me is NO ONE CALLED ME. How hard is it to replace a dvd drive. I will say this Alienware is crap when Dell took over.

 

Sorry Mr Neutron I feel for you. I been dealing with this for 3 years. 2 laptops. This is my 3 Alienware laptop. I am tired and I need it for studying and every few months I was stuck with out a computer. Total of 9 Months.

 

I also got the backpack and I think I saw the alienhead criing last night cause I cant get the laptop till monday lol.

 

If you call that early in the morning (around 2AM PST) it always seems to say that. Must be when they do maintenance of some sort.

 

Thanks for the info.

 

Yeah, i ordered mine on 1/18, it was sopposed to be at my door last week. my new edd is 2/15... It shouldnt take them a month to replace a dvd drive. My AW m5790 was built faster in miami.